I've only gone in twice, however, each time has been worth it, I don't want to say I look forward to going back because the first time I needed a battery and yesterday the car I recently bought was sold to me with bald tires...not from this dealer and it caused a blow out, so I will see them again for a service appointment in about 3000 miles. Thanks for everything Jeff.

I have been a customer at Stevens Creek BMW for 15 years. Neil is my adviser and always takes care of me, making sure my car is running properly and safely. I really appreciate Juan in the service area, between the two of them, they make me feel like part of the family.

Gave me a lot of discounts and freebies. Great customer service!

Juan always greets me and my old service advisor is no longer there so I was assigned Derrick he was great and gave me updates on the progress airbag replacement and 10k tune up. Happy to have someone new. Thanks SCBMW

Neil provided excellent service, kept me updated from beginning till finish

My most recent visit to Stevens Creek BMW was excellent!! Jeff Jones was my Service Advisor and he made sure all my needs were met with respect to the repairs of my car. Because I live on the Central Coast, I needed a service rental car in order to not miss any work due to my car repairs. Mr, Jones made sure a car was made available. Everything went smoothly and due to the impeccable service I received, I'm contemplating purchasing a newer version of my 325xi.

I am giving five stars, because of the great customer service provided by my advisor Mr. Henry. They needed to order spare parts for my car, and Mr. Henry gave me a beautiful BMW330i loaner car to use over the weekend. When I received my own car back, some other service light went on right when I drove off from the parking lot. I was a bit upset about it, because I was heading for a long car trip and I really needed my car back. However, Mr. Henry provided me a service rental car for free of charge until I returned back from vacation. Seriously, you can't find a service like this anywhere else! Mr. Henry did a great judgment of the situation and fully earned the stars. I will bring my car car back to the service to this location regardless of the long lines.

The repair work was completely covered by my extended warranty.

Great service overall. They should communicate wait times more clearly. I was called that my car was ready. Then waited an hour for my car. Guess, it wasn't ready.

I've been coming here for 15 years* Always HUGE FAN of the Stevens Creek BMW Service Dept and their process. It was always like getting on a conveyor belt, there was little waiting and they'd always take care of me. This year, I want to THANK YOU for Sarah ~ that gal is a woman of action, she keeps everyone rowing in the right direction ~ I'd dropped off my car, and had been waiting for my loaner car for an hour, and then Sarah checked the list for rental cars to say I was UP NEXT.. 10-15 mins later, I returned to check ~ and she looked again, and now the news was NO MORE RENTAL CARS.. however timing was on our side, as she was turn around and get her hands on a BMW loaner that had just rolled into the driveway.returned, and I was able to leave* Yes, it took longer than expected, but that Service bay was packed with cars.. so fact is they take care of alot of people's cars.. and I'd seen Juan Arias ~ and I knew he'd help me if I needed, and I knew Sean my Service Advisor was within reach ~ but Sarah made sure I was taken care of today!* She is an ASSET to this Service Dept!* Next day I returned the loaner, picked up my car ~ took another 30mins or so, but then Anthony Ngo ran out to me with my wallet in hand - I'd left it in the Loaner! I was SO GRATEFUL that he'd found it and brought it to me - right before I was driving off!* I do think the Rental Car piece of it is not working, as I did wait an hour and almost lost out on a prescheduled Loaner.. Also want to say I like the expanded Waiting area by removing that wall of the coffee/juice bar - as I was waiting for an hour, I did notice that most of the peeps ahead of me were getting taken care of as that room cleared out.. Thank You Again Stevens Creek BMW Service - You have remained THE BEST SERVICE DEPT of ALL dealerships, you have been TOP NOTCH for many many years!! I hear you are going thru some Mgmt changes that are not ideal, I hope that over time the bumps can get ironed out! Many LOYAL BMW DRIVERS COUNT ON YOU, THANK YOU FOR YOUR HIGHLY EFFECTIVE TEAMWORK!*

Very painless process. Excellent financing. Courteous sales people. Purchased a CPO vehicle and love it!

Very friendly and great service! I didn't have to wait to long for my vehicle be serviced and was appropriately called when my vehicle was ready.

All good, except I signed up for a Tex notification, got an email, no Tex

Steve Bertolacci is the Assistant Service Manager that assisted me for my maintenance on my vehicle.He was not only helpful on questions and concerns that I had but he gave me over the top customer service which is highly important to me. His knowledge and service was very refreshing and because of him my experience at Stevens Creek BMW for my first service needs were terrific !! He is definitely an asset for the dealership.

Excellent customer service, friendly and very knowledgeable staff.

My experience with Stevens Creek BMW has been excellent. There have been some major repairs, they did the job on time and took care of the problem. My service advisor is Ken Evan. He knows his craft, communicates well, and is friendly.

Customer service very helpful. If you look for the coupons, the price is very competitive to outside shops

These guys at Sevens Creek are second to none. you'll always have a peace of mind whenever they fix your vehicle.

Great service. I was seen right at my appointment time, no waiting. The service advisor was very knowledgeable and friendly. I waited on site and they delivered my vehicle when promised. Thank you for the great service!

I want to thank Steve Bertolotti for always being on his A game when it comes to servicing my car and giving me the best options. Steve Bertalocci is very transparent and has always made me feel like I'm a part of the team. My car is in Tip-Top shape because of the help that I have received from Stevens Creek BMW and I trust them with my car and my family is car immensely.

I got a used car from your dealer and satisfied with the provided services.

Went in to look at a couple of CPO convertibles - and met with Uno in Sales. He was great - very helpful and responsive. Helped us evaluate the differences between a 435 and a 428. Finally, we didn't buy as we didn't like the packages available - and later bought from another dealership. But Uno was very nice. The dealership was organized about helping us find Uno, finding the cars, etc. We had some bad experiences with another dealership in the area - and Stevens Creek was far far better. We will probably use them for servicing our new (CPO) BMW.

I need to thank Mr. Dave Parker for all the help and assistance he provided me when i purchased my X3 just 2days ago. He was extremely patient and very helpful. Customer service was excellent and started recommending them to my clients , family and friends.

I had a very good experience when I took my BMW in. They were courteous, & did a great job.

long wait to check the car in for service -- as always. Seems like they have lots of employees running around and yet it still takes 10 to 20 minutes to check in.

Max Baluch at Stevens Creek BMW is great. He helped us out all the way to our new car. I highly recommend this dealership and Max.

Best buying experience ever! Uno was my salesperson and he took care of everything. He answered all of my questions and never pressured me.

Justin Carlos is a very professional. He was quick to document all the issues and quick to respond. One thing Service center can improve on is time to complete repairy

We came to Stevens creek BMW to see what it's like to drive one of their cars. I had an idea what model I wanted, but no matter how much you read about it, you'll never know until you try it. Ricky, one of the dealers, showed us the car I was initially interested in (2017 230i BMW convertible) and we took it out for a test drive. One thing I noticed about it right away was how cramped the car really was in the back with the top up. In addition, when the roof was up, I found the rear view to be somewhat limited. Finally, the dealership didn't have the colour I liked (blue) so things started to look pretty gloomy despite the fact that we managed to qualify for a $6000 discount had we taken any of their new 2-series models. However, Ricky did not give up on us, and decided to show us some of their CPO cars. He ended up spending the entire day with us (10:30 am - 5 pm on a Sunday) patiently explaining different features that each car had and took us for another test drive in a certified and preowned 2014 435i blue convertible that was fully loaded with additional packages including the M Sport package. We really loved the car and ended up buying it. This was our first car, and we had no idea about different intricacies associated with buying one, but once again, Ricky has clarified everything for us and got our car ready while we were filling out all the documentation. We have really enjoyed dealing with Ricky. He is a very open and honest person, and I would definitely recommend him to my friends.

My experience at Steven's Creek BMW was extremely easy. The team quickly responded to my questions, which started online as well as when I arrived in person. I was handed over to a very qualified, non-pushy sales associate who was polite, intelligent and easy to work with. The entire experience from initial shopping and comparison to final purchase and delivery was great.

Always busy but always professional! Newly renovated reception area is cozy and comfortable.

Brought my X3 in for its regular servicing. Worked with Ken Evan again and he was great. Kept me informed and made the whole process timely and efficient. My only criticism is I had to schedule my appointment several weeks out in order to get a loaner car.

Saw car on phone app and it happened to be here! Called to check availability, very kind and helpful. Answered questions i had, sent me and email with all car info regardless. Scheduled a test drive, painless, great deal on car too. Needless to say, picked it up same day, paperwork and all, car detailed too.

Excellent service writer Sarah was the best she help and took care of all our questions

We were lead to believe the wait time for the recall was to be 1 to 2 hours & were willing to wait for the service However at the sign in we were informed that it would be 5 to 6 hours if not more even with a appointment Without a means of leaving the car & getting home because the courtesy limit was 10 miles we were stuck Neil was able the over ride that restriction to get us home . Suggest you tell the truth as to service time .

Top notch car buying experience. Ask for Romeo.

Fast, efficient, friendly. Fast, efficient, friendly!

Overall good, set expectations communicated updates! Was just a simple oil change and check service

Emailed dealer using cars.com app, was replied in a very timely manner about the BMW X1 inquired about. TJ Singh(internet sales) was very thorough and kind to give any and all info i wanted to know about the car. Made decision very easy! Drove over an hour and was able to take car home same day, detailed and all!! Aggressive pricing that couldn't be passed on, tech specialist to show me how everything works inside car, kind loan department that gave me a great deal. Exceeded expectations.

Called to have oil changed. The service department was proactive and completed minor tuneup. Issue: Every time I bring the car in for service, there is NEVER a loaner available. They say we need to book two weeks out. This tells me the inventory of loaners doesn't match to service demand and people who bought the loaner package.

Stevens Creek BMW made the car buying experience painless and easy. I literally walked in there at 9AM, took a test drive, came back at Noon, and was out the door with a new car by 1pm. Ron, the rep who helped me out, was courteous and professional, and quite frankly, very down to earth. I never felt pressure to buy, and service was excellent. One thing I think SCBMW can improve on is having more resources/better training for questions about their e-drive vehicles. I'll give you an example: I asked specifically if the i3 REX that I was about to purchase would take a performance hit when driving on the range extender. I was told with certainty that the answer was no, and that the i3 would drive in comfort mode with no hit to performance on the REX. Come to find out, through first hand experience, and then confirmed after some digging on the internet, that the car does indeed switch to eco + mode after driving on the rex, once the battery charge hits below 3%. This is not a deal breaker for me, nor would it have been when I purchased the car, but these are the kind of things I'd expect to be told at a premium dealership. There were also some other things like charge point cards or evgo cards, where if I'd known I could pick them up at the dealership, I would have. Having said all that, all in all, the experience was great. I've been back a couple times since to pick up some items, and the staff is great. I recommend SCBMW for your car buying needs.

Last week I was bit worried to take my car for servicing to this center because of my previous experience was horrible. Surprisingly, this time I was lucky enough to have Ken Evan as my advisor. He was polar opposite to the last one. He is polite, mannered , took time to go through the complete list of services my car will be needing. He was responsive when I called and got me back my car on time. I am hoping Stevens creek can hire more advisors like him.

I had dealt with Jeff Jones prior. He is very good and I will request him going forward. My only issue and it is a small one. If you are going to wash the car, at least dry it down completely so water marks are not all over the card. Especially a black car like mine.

BMW at Stevens Creek provided an awesome and prompt service staff are friendly and knowledgeable in every aspect

I really appreciated the service manager's advice. Thanks.

Ken was great!! He provided to notch service and was very friendly!

BMW notified us that our car need brake fluid replacement. I scheduled an appointment online and we took the car in on the appointed date. The service advisor, Ken, was very knowledgeable and courteous. He also indicated that the wiper blades should be replaced. When we went to retrieve the car, it had been washed and vacuumed and the work done, all at no cost to us. It was a very pleasurable experience.

Received exceptional service from Max in Stevens Creek BMW who made whole car purchase experience enjoyable. Highly recommend you ask for him for your next BMW purchase.

I leased an i3 from Stevens Creek BMW almost 2 years ago and have been back for service several times at this point. Each time was a great experience - friendly people, good communications and a customer-centric approach.

I recently took my X3 here for a recall fix. Everyone I interacted with was courteous and helpful. The waiting area was nice with a variety of seating options, free wifi, and beverages. Even though I was only in for recall work, they did a cursory check of the basics and noted some things that were needed. I greatly appreciated the courtesy car wash! Overall I was pleased with this experience.

This dealership had a wide variety of models, in stock, to help us decide which of the specific cars we wanted to buy.

They are so busy because they are so good they try to accommodate everybody and not turn anybody away. They are working hard and a hustling to juggle everybody that's there and give the best customer service for the people that show up. I've seen service people missed their lunch skip their lunch and eat lunch on the go so they don't take a break and keep people waiting! Everybody needs to be a little more patient and let them do their job and not go in there with the attitude like you're the only customer there that matters! And one more thing I had scheduled a loaner car and when they ran out they went to an outside rental agency to get me a car and get me on my way you will not find service like that anywhere!

Great service and good customer service. Called and got a schedule immediately. Resolved the car issue really fast with zero cost.

Excellent service and detailed information provided

Went to dealer fir service and service was done promptly by service techs

Excellent service and a very competent and thorough Staff. A very pleasant experience.

great.. Max Bulush was very helpful and guided us through out the process

Customer service was very good as they took a great care of my car issues. In addition, I had a car loaner too so I'm always on the go.

I was a bit dismayed to see so many cars waiting "to be seen" at 10:45, my wait time was about 20 minutes. Since I had no clue as to what was wrong with my 98 Z3 I had no grand expectations of her being fixed that day. Tyler Lem kept me up to date as to what was wrong and the cost of repair. Though admittedly I am more old school, the texting was asked and answered i a timely manner. Personally, I would have preferred phone calls but I was given a choice. I was extremely pleased with the level of knowledge, courtesy and professionalism shown by Tyler. Note to Managers: cut down on your appointment times and perhaps the service area will not appear so poorly organized.

I'll give a shoutout to my advisor Tyler. He gave me a great customer service to my BMW. I gave him a 5 stars.

Sales agent, Max Baluch, made the process a low stress, high performance one- from securing the BMW we requested, to the test drive and into the financial transaction, finishing with the many operating details our 2014 528i had to offer. His follow up has been outstanding as well.

Jojo was fantastic. Our finance person Diaa was also well excellent.

Last Friday I had driven from Sacramento to San Jose, and my 530BMW stopped abruptly. AAA towed it to Stevens Creek dealership, and the service representative Riccardo Forleo attended to my car in a timely manner, considering how busy they were at 5pm. Riccardo was very professional and compassionate about my need to return to the Sacramento area. He thoughtfully organized a loaner car. The next day he called to explain the results of the diagnostics and the estimated cost to repair. He graciously waited for my response until I contacted by son-in-law, a mechanic, who then supported the estimate. After the work was completed, he immediately called, so that I could drive back to San Jose and pick up my repaired car. I was very satisfied with my interactions with Riccardo and the BMW dealership.

From inception to completion Stevens Creek BMW did a great job of servicing my car.

Very friendly and courteous service advisor, go Kin!

Greg Stone was super helpful, very knowledgeable, and patiently answered all my questions.

My advisor Derek is the best. My first experience was not so wonderful, since Derek became my advisor the last three visits I've had absolutely no issues whatsoever. He is very thorough and make sure the car is check from top to bottom. He is very knowledgeable about the BMW cars and any questions that I have he answers and without hesitation.

Quick response and very helpful. Very nice people and informative.

We wanted to order a custom configured BMW X1 from the manufacturer. Uno from Stevens Creek BMW helped us throughout the process. Would highly recommend him. Was a very hassle free experience.

I WAS IMPRESSED WITH THE SALES PERSON, LEO, HE DIDN'T PRESSURE ME. WENT OUT OF HIS WAY TO ACCOMODATE MY SCHEDULE. I WILL COME BACK FOR MY NEXT CAR

Personally, the sales person made my experience a 5 start. just love the way Ricky Tan handle the entire transaction. Very friendly, professional and lay back. Demonstrated so much interest in helping me even tho he was not the person that had to asssit me. Therefore pls be sure he gets the recognition he deserves. I know Gordon was supposed to helped because I did the request online??? Makes no sense to have such system in place . Not quite sure understand that peocess.But; from a very satisfied customer Ricky get 100% commission if I was the one making the decision based on the way he carry himself and his talent to sale and make the customer happy,confortable and accommodating. I really like he's relax attitude and knowledge about the product. Also the lady in finance Yesenia very nice as well and accommodating . OVERAL I WILL DEFINETELY GO SEE RICKY AGAIN AND RECOMMEN HIM, Buy another car from him🌟🌟🌟🌟🌟 HOPE HE GETS FULL COMMISSION BECASUE HE REALLY WENT THE EXTRA MILE IN HELPING ME 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Alex Chui made the purchase of my Z4 a pleasure. He provided great follow up customer service as well, which was really appreciated.

Everything was good as expected. Very nice advisor who took full care of my car maintenance process.

Efficient & competent service. I was particularly pleased with Assistant Manager's (Jeff Jones) responsiveness to my inquiries.

Service is excellent and my agent is very professional.I intend to have all my services performed in this location

I'm totally satisfied with BMW @ Stevens Crk. San Jose

Mr. Do was very helpful and patient. He explained all information clearly. It was a pleasant car shopping experience.

Thoroughly satisfied with my car buying experience at Stevens Creek BMW. Amir, the sales representative, was friendly and knowledgeable and even gave me a ride from the Amtrak station. The purchasing process was quick and harmless. I was impressed with their huge inventory of vehicles. I would recommend this dealership to anyone interested in purchasing a BMW. Best in Northern California!

prompt service no problems on time called when finished

Alex Chui was the agent in Stevens Creek BMW who helped us to find the i3 with rex. His suggestion was very professional, and really helped us to make the final decision. He seeks good deals that could apply in my purchase, and we got $$$$ discount at the end. A sincere dealer, a solid 5-start recommendation to work with!

Tam was great! Provided great information low pressure friendly. Great experience overall

Leased a BMW X5 from them. TJ Singh who sold us the car was very helpful and got us the colour and configuration we wanted. The leasing process was also very smooth. Would definitely recommend buying your BMW from them

I arrived late but they took my car in, provided the loaner car I had asked for and did all necessary work on time Kin Salas was my service manager and I wanted to put in a recommendation for him too. Communication is very important and he got on the phone with me to let me know how things were going and when my car was ready. I really like when I don't have to pester a dealer service dept. for information.

Nice people....All very professional. Interacted with my salesman, used car sales manager and finance.

I went in in the morning to test drive the car. Marc Arce helped me. Hubby went in in the afternoon to check it out as well. Then in the evening I went back and paid for it! A totally painless process. Loved the experience!

I got my first BMW (brand new 2017 X3) here at SC BMW. I am glad that I had Fred as my sales person. His is very knowledgeable and gave his frank opinions to me when I was confused between xDrive 28i and 35i. Glad that I picked 35i. I am really enjoying my car. I am not sure about the service department here. Nice place and good people here.

They went above and beyond. Serviced everything free of charge (bc of warranty), and also did some things that weren't covered by the warranty. Very crowded though.

I purchased my certified used BMW from Stevens Creek BMW a reputable dealer in our area I found the experience to be simple but complete they delivered a vehicle as advertised with exceptional detail to bringing it up to the certified standards I am really happy with my purchase and the treatment I received as Stevens Creek BMW

My service advisor was Derek Elliott. He was fantastic! I have to say that for the past 4 years, I have NEVER had a decent service experience at Stevens Creek, until now. Derek was very detailed and did everything he said he would do. The service in the past has been so bad that I would take the car to other BMW dealerships in hopes that it was better. Derek made the difference! He will be the only advisor I use from here on out. I highly recommend him!

Great customer service. Every individual was friendly and offered their assistance.

We bought a very good BMW X3 from this dealer. The service representative Perla is very nice and patient and knowledgeable. She answered my every question very professionally and quickly. The deal was closed at 10:30pm while they all in the store. Very great service

Have been using Stevenscreek BMW for 5 years, 2 cars. I have been very satisfied with their service.

Once again I am very pleased with the mechanical service and the professional treatment I received from Kin my service adviser. I am always grateful that the dealership offers a loaner vehicle at no additional charge, however, I was disappointed with the loaner car for this 2-day service as the beautiful brand new 2017 330i with only 655 miles on it had a large/long crack in the windshield that ran across the window on the driver's side right right through my line of sight. I had to either sit up very tall, or sink down in the driver's seat to see. Not only unsafe but illegal from a CHP perspective. Hopefully the window will be repaired prior to the next loaner customers needs.

My salesman Kamram was super. He delivered more than I expected on price, knowledge, and service. He is a reason why I will continue to do business with them.

I am always treated with courtesy and respect. The personnel is always very mindful to explain all the work needed to be done in the vehicle and they strive to meet or exceed my satisfaction.

Great experience with the drop off and picked up a loaner car. I wasn't able to get an appointment at other dealerships but was able to get an appointment and a loaner at Steven Creek. Only negative comment is that I called for my airbag recall and put my name down but they didn't call me back and I had to follow up. Would have been nice if they called back like they promised.

Excellent service from start to finish. Great communication throughout the process. I would recommend Stevens Creek BMW w/o hesitation.

Great service. Tyler was very friendly, knowledgeable and helpful.

Our sale lady, JOJO was a great help. She was very patient with us in the selection process. She did not leave us until the whole transaction was over. We would recommend her to all of our family and friend.

Gordon provided us with Excellent service in a timely fashion

GREAT DEALERSHIP SMOOTH PROCESS PROFESSIONAL PERSONAL AND QUALITY CARS WILL RECOMMEND THEM TO ANYONE

Kamran was outstanding the best experience purchasing a car ever. Kamran was professional, not pushy , knowledgeable, polite,kind and friendly. Enjoyable and amazing experience.

Made online appointment for 10:15AM. Dropped off the vehicle on time, service manager greet and provide service within 5 minutes. Provide service of check up, oil, air filter, wiper blades changes. Service also include car wash and vacumm. I was out of dealer in 1 hour 45 minutes. Excellent service.

Sarah Scherzi took care of me and my car! She is such an awesome communicator--and get all squared away exactly as promised! Fantastic Customer Service----Love you Sarah!

Excellent service. Overall pleasant experience Excellent service. Overall pleasant experience

Fast Repair / Diagnostics - Quality was superb. Clean waiting area and friendly staff.

Better than other BMW dealers I had been to. TJ is really good at number and crystal clear about things

I'm really satisfied with the service visit w/ BMW St Creek y'day 3/29.

Outstanding customer service everyone very helpful enjoyed the visit!

I3 was the one we wanted, we had to order the exact options.

I have been their customer for long time and had a great experience with them. Great service, No hassle environment and so on. David Parker is the best sales person that I have worked with and that is why I have returned to him again for my recent new purchase.

courteous, thorough, helpful, efficient, consistent

Called for an appointment for Recall replacement of an airbag and got an agreeable date and time. Dropped it off, was given a completion time estimate, received a phone call and text msg. that the job was done and picked up the car. Did what they said, when they said, and to the best of my knowledge, how they said. Can't ask for much more.

We bought a 2014 750 li the 12th of March. We are very pleased with it. It's a smooth and most comfortable riding car. We enjoyed working with Tam Do first and then Rocky Karimi..I'm certain we will enjoy the car for many years to come!

The service was excellent. Arrived on time and service representative take note and asked for preference service person. I told them this is my first time and any available service personnel should be fine. Kin Sallas came and checked the car and explained what service they are going to do. Kin explained in detail about the service and follow-up.

My sales person was awesome and very attentive to all my needs.

My service advisor had to deal with my cars warranty company who was giving them a hard time. Thank you Riccardo for dealing with them. Due to my warranty company, it took me 3 mon the to get my car back for a very simple repair.

I was in the market for a new car and went to Audi, Acura, and BMW. Of the three, BMW was the best experience I had. They took the time to answer any and all of my questions, offer beverages if I was there for a certain period of time, and they didn't push me to select a certain vehicle. The person I worked with, Manny, paid close attention to my body language when test driving cars to see which ones I really didn't like. He didn't seem out to push me to get a certain car, but the car I wanted and would be happy to own. The purchasing process was also one of the most pleasant experiences I've had in buying a car. We sparked up conversation that wasn't all about the car and financing. I felt so at home with BMW of Stevens Creek. The icing on the cake was the BMW Genius, Eric, who sat with me to show me all the FREAKING COOL features of the car. I was in love with it before knowing all the things it could do. After that review, I'm never getting out of it. I will definitely be going back to them for my next car and any questions.

I initially had a little misunderstanding with the sales manager, but they made it right and I would recommend this dealership to my friends and family. Thank you Andy for helping to get everything straightened out. Great people and great dealership!

I had an oil change and replacing spark plug service recently. It takes a little bit more than 2 hours with complimentary car wash. I thought it may take at least 3 hours. The price for replacing spark plug is a little higher than I thought it would be.

I dropped off at 8:30. Elvin gave me a quote on the spot before I left. Elvin texted me at 1:30 to tell me my car was finished with a link to pay on-line. I could not get the online payment to work, but would love to not have to come into the office. I went back to pick up, car washed/ rinsed. It does take a little longer than I think it needs to to bring the car around probably because of the wash, they should do that when the work is complete but other than that, the service was superb.

Ken was awesome - courteous, professional and communicated great so I didn't have to think or stress over the weekend when I would need to pick up car and how the logistics all would work.

Great experience, a nice place for shoping a new or used car.

Long-time customers of S.C. BMW. Recently went in to get new wipers on my 435i and Juan helped out big time. Not only did he install them for me, but pointed out that it was a warranty item. This is not the first time Juan has provided excellent service --- this is my fourth car from this dealership, and they continue to impress me with the service!

Made appointment with Ken for tail light fix and he did a great job, was just out of 4 year warranty but he took care of it and I had to pay only 5%!!!

My X5 diesel showed an engine warning light with no secondary indications. Stevens Creek BMW checked it over and found a weak Catalytic Converter. They ordered the new part from Germany, called when it arrived and had it installed in one day (while I was enjoying a new BMW loaner). They are consistently professional and courteous, I almost don’t mind bringing the car in for maintenance.

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer.

I had a wonderful experience at Stevens Creek BMW and particularly with Dave Parker, the fleet manager, who helped us out immensely! Happy with my purchase and love my new BMW!

We have been going to this dealership for the last 10 years and have leased several cars and serviced our cars always here. Their attention to detail and focus on the customer experience is like no other ...

Was done sooner than expected. They mentioned other findings..

I gave them a 4 star because the facility is being renovated. My service advisor Steve was the best.

Prac was great! He was informative, helpful and mindful. I strongly recommend this dealership and their great salesforce.

I recently was involved in a buying experience at Stevens Creek. I especially liked that I felt no pressure to buy. Instead I had explained to me all of my options, and the advantages and disadvantages of each option. This was late on a Saturday evening, and I was given the same patience that I would expect early on a weekday morning. I ended up purchasing a vehicle, and I was surprised that I was able to drive the vehicle away that same evening. Two BMW Genii handled the sale and all the paperwork together. It appears that teamwork is a part of their culture. I was 5 star satisfied with this experience at Stevens Creek BMW.

Great efficient service. I could not be happier.

Very friendly and helpful. They quickly fixed my car and communicated the status daily using text.

Great service. Sarah was very helpful and pleasant.

I've been taking my BMWs to Stevens Creek BMW for 16 years; that alone says something. I've also bought 2 cars from them; that says something more. The service facilities there are second to none, but what makes the difference for me are the people. People like my Service Advisor Patrick Minnehan, whom I have nicknamed "the Usain Bolt of service advisors", because he is in a class by himself. People like John Maroudas, the Shop Foreman, who time after time has proven his ability to diagnose and fix very difficult mechanical problems that elude every other mechanic. People like Juan and Sam in the service reception, who take care of everyone's cars with efficiency and grace, even if they sometimes take away my loaners despite the fact I've left the hazard lights on. People like Christian and Anthony in the loaner department, who take care of everyone with speed and professionalism. My only complaint is that during this latest visit I found out that Scott Fuller, long-time Service Manager and an all-around great person, has left; I don't know what happened there, but I wish here were still around.

Went in for very specific warranty repairs on my used car purchased from another dealer. Justin was very helpful and listened to my issues. They not only made the requested repairs as promised but found a few other maintenance and software issues, and returned the car clean and washed.

I went for my car service i was pretty much happy with the service. Service Advisor(Vince) was very friendly, professional and kept me communicated about the status.

I had to come in for an airbag recall/replacement and Patrick my service rep. provided excellent and efficient service. My car was in and out in about an 1hr including the complimentary wash and inspection. I liked the online appt. system and how I was texted with my vehicle status along the way too. Well done Stevens Creek BMW service department!

I was reminded by Scott Fuller, Service Manager, one week and then two days before the service appointment. On 02/22/17, I arrived the service department 8:30 am. There were about 10 cars in the line waiting for the service. After the Specialist Justin came to discussed with me about the details of my car condition from the computer print-out, I signed the paper, and the loaner car contract. I drove away with a almost brand new loaner car on 9:15 am. I was able to be in time for the work. Very wonderful! I received a text message on 2:15 pm saying they have complete maintenance service of my car, I can come to pick it up anytime. I went there about 3:30 pm. After paying the service charge, I found my car was on drive way ready for me. It was clean and shining. Very happy to enjoy the excellent service of Steven Creek BMW.

Went here to find a good deal for X3.Sales manager asked me to come and take the car next day. More than that he offered the deal I asked. Really Superb !!!

BMW has always provided a SUPERB customer service experience. The whole staff were above and beyond to exceed my expectations. Specially, Patrick Minnehan was super professional, friendly and kind. The mechanics did a tremendous job in my car and I'm super satisfied with the car repair. May God Bless you at BMW and Patrick.

The purchasing processes was prompt, professional and low-key. I was surprised it took as long as it did after I agreed to write a check - still credit checks and much paperwork. But I don't believe buying at this dealer was any more complex or lengthy than others.

The custom service was wonderful. Originally I had to wait for 3hours, but thankfully my car was fixed in 1 hour. Thank you BMW for saving my time.

No issues with regular maintenance check-up & oil change. Staff was friendly. Ken was very knowledgeable and helpful.

This is my first time bring my car to Steven Creek BMW in San Jose, CA for servicing. I met with Justin, who was the adviser for my BMW 328I. He was very helpful, and provided an outstanding service and repair for my BMW. I brought my car in for the brake pad replacement, but he also advised me that my car also needed other services such as oil change, air filter change, and brake fluid change, etc. Since my car is still under manufacturing guarantee, he told me that all the service would be free of change. At the end of the service, he also provided me with the free car wash. I am very happy about this service at the Steven Creek BMW.

Good service, sales people are not pushy yet attentive.

I just got a new BMW X1 with a salesman named Mundo. I visited 4 dealers to look for cars and you by far were the most professional and transparent sales man. I was not pushed to make any decisions and Munda was very upfront about everything! The finance guy was also great!!!!

Always a pleasant experience, everyone there is so friendly & accomidating

It was a great car purchase experience with Kenny and Stevens Creek BMW

From start to finish, a high level of service and excellent communication. They have converted me to being BMW driver.

I am a huge fan of Stevens Creek BMW's service. Starting with those who greet you to drop your car off, they are always professional and courteous. My Service Advisor, Ken Evan who is the absolute best! He is a seasoned car service industry professional and ALWAYS sets my expectations appropriately and ALWAYS follows through to ensure these expectations are met in addition to following up on any questions I may have. Finally, from all of the other individuals who process payment (which is now online and handled by the service advisor) and who drop my car off to me, they are professional and courteous and my car is returned to me clean and has never had to be returned for an issue not being addressed. Hats off to the mechanics and Ken! Thanks for the great service you have provided all of these years.

Very helpful and patient. Ron helped me decide on what I wanted with no pressure. I will go back when ready to purchase.

I am super happy with the BMW Service Team and advisor Kin Salas. He and his team were attentive and extremely pleasant before and after our appointment. Coming from Lexus wasn't sure what to expect but after this first service of our new BMW X5 feel we are in good hands.

Very fast time at the check in service, clean Facilities, very courteous service Personnel, very clear explanation of the Job to be Done.

I received a recall notice from the BMW North America for my 328i 2013. I called BMW Stevens Creek and made an appointment for repair. The service was scheduled on Saturday morning. I was advised they will complete the repair on Tuesday in the subsequent week over a phone. They offered complimentary loaner car which was almost brand new 328d. They completed the job on Tuesday as they mentioned. I picked up my vehicle on Wednesday morning. The whole service was free of charge and smooth enough. Ken Evan who worked with me was a nice person. Overall I had a good experience.

Definitely, BMWs are great awesome cars...I love my M3 and so is my 335i that I have just acquired. Stevens Creek BMW is definitely one of the finest dealerships around the Bay Area and what makes it so special is Mr. Moe Eslami. He (Moe) is definitely the most kind, patient and helpful Client Advisor that I have ever dealt with. Truly a very pleasant experience from the point when he professionally introduced himself to me, up to the closure of the transaction. Great guy!!- Thanks again Moe! (Just received a call from him earlier today making sure everything is OK- Excellent Customer Service/Experience!!)

Steve and the crew at Stevens Creek BMW make servicing my care so easy!

Best car shopping experience to date. Met with a few dealerships to find the right car. Always go to Stevens Creek for BMW! Great selection, great customer service, and left very happy! A special thanks to Perla, Kevin, Yesenia and Duncan for their warm and professional help. Really a great team of people! They even bought dinner for my pregnant wife because it was past her meal time, that's going the extra mile. My new car is perfect and I couldn't be happier.

I went to couple of other BMW dealerships in the Bay area before coming to Stevens Creek BMW. In general, they were all friendly and nice to work with. But @Stevens Creek BMW, I worked with Rocky Karimi. Very nice guy, knows very well the cars on the lot, different price ranges, will match you with a good car based on what you tell him (so make sure you know what you are looking for, it will save your time) and will give you a good deal. He gave me the car keys of the two cars that I liked the most and left me to inspect them and decide, no pressure at all.

Kip was amazing, made the car buying experience seamless and almost too easy! I would highly recommend him to all my friends and family! Thanks Kip!

I have been using Stevens Creek BMW for over 10 years and I have been extremely pleased with it.

Rocky helped us and he was so easy to deal with. He texted and called me when I had a question and was very informative about the car.

Our service advisor Ken was superb, attentive and knowledgeable

Everything went smoothly. The only work that had to be done was an air bag recall, so I was glad they didn't push for me to have any maintenance done.

Good work the brakes now work fine and no longer squeak. Thanks

been taking my older bmw to stevens creek for many years and have been very happy with their service. The very first time may years ago i did have a not so great experience, wasn't terrible but more like annoying. However that was with the service guy working the orders, not the mechanical work. Second time I got Steve B. and ever since i have had no issues. Ask for Steve Bertolacci he has been very professional and courteous - what i expect from a brand like BMW. Only once did they fall short and that was not the work but when they took 45 mins to find my car when i went to pick it up.

Very pleasant experience and absolutely nothing to complain about in relation to my recent car purchase at Stevens Creek BMW

Made an online appointment for 2 days out. Showed up and was greeted by Riccardo, my service advisor. Dropped my car at 7:30 and he promised to be completed by the end of the day. I texted at the end of the day because I have not heard anything. Riccardo texted me back that an email was sent (Never got the email with the quote). Then I received another text with my quote and a description of the services. Walked in, Riccardo explained what they need to do to the car, but they needed to keep it over night. They did not have a loaner which I had to get somebody from work to give a lift. The next day I had to drive my second car. When the car was ready ($750 after) I had two cars at the dealer, was a bit of inconvenience, but I managed to do two trips. Once I was driving home, I noticed that the computer management was not reset after the service. I texted Riccardo with the pictures and he told me to swing by in order to have the technician to reset the computer. I swing by the same day and the technician was not there. Riccardo wanted me to schedule the computer reset with the same technician since he worked on the car (Which I agreed) in order to get it reset- The car was nice and clean. Great experience thanks to Riccardo . Special thanks to Riccardo for such a pleasant and professional experience.

I have had excellent service for the last 12 years at Stevens Creek BMW.

Derek Elliott did a great job getting some difficult-to-obtain parts needed for repair of my car.

I setup an appointment for my BMW 535i as I was experiencing an issue with loss of coolant and noise during morning startup. Process was very smooth from setting up the appointment to checking-in on the day of service. My service advisor (Ken) was very professional and insightful on all aspects of my reported concerns. All activity and estimates for time were well communicated. As my car was going to be there for several days I was provided a loaner car. Ken communicated with me daily to provide status and actions taken. After picking up my car the reported issues were resolved and the car drove just as good as the day I drove it off the lot. Customer service is very important to me and the folks at Stevens Creek BMW definitely know this and it shows.

I was very pleased with my buying experience at Stevens Creek. They were not pushy at all, including the finance department. When ready for another BMW I will be heading to Stevens Creek. Tam Do is an excellent salesman.

Absolutely Outstanding. The service and professionalism of the staff in the service department was over the top.

Stevens Creek BMW has the BEST customer service anywhere

Took care of everything that we asked and much more,

Our service adviser Justin is great, very professional, and follow thru on details for our best interest.

They were very helpful and knowledgeable. They had someone sit with me and go through all of the 'bells and whistles" of my new car, very nice!

We did some homework (of course everyone does), and drove 45 mins to Stevens Creek BMW after my work. Yes, I believed we made a right decision. It was the end of day, but all staff there were very patient. Kids got some snacks (otherwise, we wouldn't be able to last); we got our new car! Excited!

worked with Zaki in buying a car. He listened to our requirements and showed us the models that would work for us. No hard sell.. felt like. We ended up buying a 2015 328i with 18K miles after test driving it. He spend a couple hours with us, without giving the impression we were taking up too much of his time. Would buy from this dealer again!

Great service by Elvin, who quickly checked me in, set me up with a great loaner, and got my 25k service done a day earlier than expected. He threw in some new wiper blades, which was a nice touch. Kept me informed. This guy in particular was awesome.

Ricardo was preparing rent a car and was doing great job.

Overall experience was good. The salesmen didn't seem all that in to working with me when I was gathering information for my research, however once I had decided to buy the car, the service was 1st class. I think they are too overworked or too busy to focus on client care up front, vs just selling cars.It was crazy busy as it was the holidays. Overall I would go back, and do it again, however I think it's likely best to understand the car you want first, vs. trying to have a salesperson help you find it.

Our buying experience at Stevens Creek BMW was perhaps the most enjoyable, refreshing, and engaging moments we have ever had. Uno, the customer service representative could not do enough for us, while we were there. It was late in the evening and he went out of his way to help us and make us feel like a member of the BMW Team. He is a real tribute to your organization! A top notch salesman!

Brought my car in and only waited 5-10 min to get my car checked in. Told Sean I hoped it would be done before 4:00pm. Got a text that it was done at 3:30pm. My car is still under warranty so nice not to have to pay right now, but all good.

Satisfied with car experience even though busy day over holidays.

Sofas in lobby are uncomfortable. Since cafe closed, there is no place to sit and work on a laptop at a counter.

Smooth intake. Maintenance performed on schedule. No surprises when picking up.

My advisor, Ken Evan was thorough and pleasant from intake to checkout, very personable as well. I will be back.

Got the airbag recall done on my 2005 330i after securing the part after a long waitlist (due to WW parts shortage).

Largest inventory in the Bay Area and had what I wanted. Got a good deal too. My salesperson and supporting staff did a great job through the whole process. Love my new X5!

I needed help with replacing some bulbs and wiper blades, Juan A. went out of his way to help, with both. Got me out quick and back on the road. Great team, he is a great team member

Best buying experience we had. We have bought many cars before and this is the best sales people we have encountered.

The entire staff (Service advisor Jeffrey Jones in particular) are awesome.

EXCELLENT AND PROFESSIONAL ATTITUDE FROM PATRICK SERVICE PERFORMED ON TIME.

Wonderful service experience last week having my i3 serviced at BMW Stevens Creek. A loaner was provided, the car was completed on time and notification and communication (along with invoice) was all through text (preferred). Great!

My experience of the bmw 328i is great but after I got my rear brakes and my fluid exchanges, the advisor I got they didn't vacuum inside of my car. MY advisor before derrick Elliot vacuum inside of my car every time I did a service from him for free along with a car wash. Since he don't work there anymore the new advisor that did my service was ok but I thought he would be able to vacuum my car for free.

Steven's Creek BMW has stepped up their game and has a good team in place to take care of my car from the time you make the online appointment to the time you take delivery afterwards

Great car buying experience at the i showroom at Stevens Creek BMW. It matches up to the experience you get when shopping at an Apple Store (just not that crowded). I really liked the transparency into pricing and inventory and discounts and zero pressure (they don't work on commissions). I have interacted with other BMW dealers in the valley for the same purchase but they could not match up to Stevens Creek BMW. If you are in the market for a BMW i* car, I would highly recommend Stevens Creek BMW.

I was choosing a new service advisor after the previous one retired SC BMW. Ken Evans proved knowledgeable and passionate about the vehicles, which I what I was looking for. He explained everything thoroughly and made sure my new-to me 7 series got all the fixes it was due under the BMW warranty.

I had very good service from service rep Jeff Jones and the young women at the reception desk at Stevens Creek BMW.

I effortlessly created my service date for a 60K inspection online a week before I brought the car in. Once there, a service technician promptly got my key and ran diagnostics, handed it off to Neil Simon, who was my service advisor. Neil came over, we went over all they had seen running the diagnostics, then asked me several pertinent questions. My car was ready for pickup that day just after noon. Everything went as smooth as a whistle.

Our sales person Jojo has been very helpful and she could read my mind. She picked the right car and we made the deal in as little as one hour. I am very satisfied with all department in this dealership. The price and service are awesome.

Steven was very helpful, efficient and very professional.

Took my 435 in for CBS -- basically an oil change, brake fluid and inspection. Also put on new wipers. It was late Friday morning and everything was great except car didn't get done same day and I had to wait until midday Saturday. Sarah Scherzi was awesome as usual. She's ALWAYS at the top of her game and I'm always confident I'll get taken care of. I've been going to Steven's Creek BMW for years and this was my second visit with my current BMW. If you make the appt online you'll likely sail smoothly through the process. Definitely book 2 weeks ahead if you want a loaner. They are a very busy dealership, but they are busy because they are good! The only reason I'm not giving a 5 star rating is because of the delay getting the car back, but the service was excellent!

The service was very professional. I could not pick up my car that day and there was no problem leaving it until next day.

Went for a routine maintenance service with loaner option. The whole process of dropping the car and getting the loaner car was quick and seamless. Got the car back within 5 hours amid being a little busy. The main reason am writing this review is to mention the great serviceman Neil Simon. His wife was waiting to pick him up as he was closing his shift, during that time the car wash person unfortunately got injured. Neil went beyond his schedule and got the car washed by himself! Only then did he consider his job done and left home with his wife.

Ricky Tam did his best to get the car I really want. Bill at finance made the process super easy. Sam Frescas had the best patience to teach me all new features of the car. Really appreciate!

great service at stevens creek. Will come again recommend!!!!!

Neil and the folks at BMW Stevens Creek are always curteous, helpful and straight forward.

Excellent service. They try really hard. Alvin was great in working out the car issues. Thank you

I've been going to Stevens Creek for about 12 years, because I receive great service and care for my car. I've now purchased two cars from Stevens Creek and I've made good friends in the process. Keep up the good relations your customers. That is what it is about.

i liked al the communication , quick service and kindness

Ken Evan was professional, responsive, friendly. He made the service experience a very good one.

Patrick at the service department is truly one of the best advisors! I've been taking my cars to him for the past 11 years, he's always done a phenomenal job!

Very good service experience at Stevens Creek BMW. The Advisor and Tech were extremely friendly and the communication was excellent.

I had the appointment for 15000 mileage serviced, also vehicle check for long road trip. The dealer was friendly and efficiently.

Great experience. My service Specialist Riccardo Foleo was very professional and attentive to my needs. I was very satisfied with the level of customer service.

Windshield wipers were streaking in the rain so I brought my BMW (without prior appointment) for wiper blade replacements under the 4-year warantee. Stevens Creek BMW quickly replaced the wiper blades, performed some checks, provided some other minor service and washed my car within 1 1/2 hours, all without charge. Great service experience.

Thank you Alex Chui for the great service, I really enjoy the new BMW X3

After arriving at the dealership, I waited 35 minutes before speaking to a service technician. Cars were lined up all the way to the street. They mumbled something about being short-staffed that day. Once I spoke to somebody, the service went as planned and on time.

My experience with Stevens Creek BMW was excellent. Romeo always makes the buying experience first class. He provides the extra care that makes the entire experience a very pleasant memoir.

Ken is a really nice seller and the whole buying process is hassle free!

They are very Friendly.I had an AC problem.Took the car for service. they failed the diagnose my issue in the first shot. After couple of weeks, I had to take it again for Service for the same issue. They fixed it.

Professional service specialist and crew provided great service

The service provided for my BMW was great. Very attentive and they keep you inform of the whole process

Great experience with our service advisor, Patrick Minneham.

Sohail, Diaa, and Alex all very helpful. All three gentlemen helped in every way possible. Walked out with the car I wanted and I couldn't be happier.

Excellent service I have received from Stevens Creek BMW the service on my Bmw 5 Series Gran Turismo

Good Prices, clean, Friendly, no pushy sales people,...very accommodating service group.

Very easy, low pressure transaction. I bought an i3 from their electric car facility next door to the big showroom, and I dealt with Bryan. He was incredibly well-informed, low, low pressure, and very helpful. I never felt like I was being abused or manipulated. Even the finance woman was low-pressure, although she did make a few attempts at selling me the nonsense add-ons. Still, she was respectful and professional.

The quality of repairs was good, and the facility was nice and clean. I would recommend to friends and family.

Ken Evans did a great job of keeping me in the loop, while dealing with the third party body shop and the insurance company.

Our buying experience was very pleasant and our sales representative, Rocky, was outstanding!

It was a great experience. The facilities had snacks and coffee. The service rep was professional and courteous.

At the beginning it was rough. A week later the salesperson called me and I went to buy the car of my dream.

Their quality of service is pretty much the best in the bay area. My experience varies each time based on the service advisor assigned to me but never had any issues with the repairs done to the car. I've tried the service centers in San Francisco (Pretty bad. They messed up my car once), Mountain view (This one is the worst of them all), Berkeley (I would rate this the second best) and Steven's creek is the best.

They gave me a great price on break pad changes and were competitive on price compared to other BMW dealers in Bay Area. Jeff Jones did a great job. Although I have to say that I was quoted a much lower price when I gave the car in and later i received a call letting me know that the price was wrong and they have a increased quote. This is a bit surprising as they provided me one price over the phone , a second price when i dropped my car and finally a third price which was higher than the other 2 to do the actual work. Their final price was still competitive so i give them the benefit of doubt that their system was acting up. if this happens again then it will become a pattern.

I took my 2002 325i in for a driver side airbag recall. They got it done in reasonable promised time. Too bad I had to wait 15 months to get a potentially life threating issue fixed. Glad it's done!

Everything is nice at the stevens creek BMW, the car is fine and which is the car I want, Manuel is nice to me and everyone there are good! That is a good journey and thanks!

Buying my car from this dealership was so easy and hassle free. No stress at all and the deal was great you don't even have to ask for it. Very transparent on how they deal with customers.

Overall, I'm pleased with customer service at Stevens Creek BMW. I had my X3 serviced there recently and found the staff to be very courteous, helpful and professional. Getting a loaner vehicle was quick and pain free. One drawback was the wait time (30 minutes) to see a service advisor. This was totally understandable given it was a Monday morning. Overall, I felt that the service folks had my best interest in mind and I like that very much. I'll definitely be back for my next scheduled service.

Service Manager, Brian McKeon was great! I really appreciated that he followed up regularly and provided me with updates on the status of the car. Great customer service!

Tyler Lem did an excellent job keeping me informed and making sure everything was repaired properly. Juan Arias was super helpful and friendly as well. Even got my car washed ! Thanks !

Sara, the service representative, was very knowledgeable and so pleasant to deal with. She solved my problem and her estimate was right on the money. Overall just a great experience.

We were stunned that such a large and very busy dealership would still be able to personalize one's purchase experience. At first glance, you would think it was just pushing people through to get them out but, absolutely not. Our salesperson and all Employees we had contact with, made us feel that ours was the only important sale! From test drive, to paperwork, our visit was very enjoyable. I would gladly recommend them for your next BMW purchase!

My service advisor is friendly and has great knowledge on the BMW car. Maintenance service is on time and my advisor promptly called when the service is done. However, the general service area attendance needs to be more customer focus. When I went to pickup my car at around 5:55, couple attendances saw me stopped at the service line, but both of them ignore me and decided to move the parked cars to the back ready for the close rather then helping me. Also, on the complimentary cleaning, the machine wash was good, but the carpets at the back seats were not vacuum at all. My past experiences with BMW were always great. But this time, it needs a little more attention to detail.

Overall they were quick to get me in and understood esoteric issues and addressed them with the vehicle. The one star removed was still for issues with communication. I am glad they have a texting system now, but it seems to only tell you dropped off the car, or it is ready. No status updates on how far along they are with the work order and estimated completion would be super helpful. When I tried to call in on their 800 number on Saturday, they system was in an error mode and I could not get through to sales or service. I finally called the number listed on the texts and the I let the operator know and she did not seem concerned at all and then sent me to voice mail of my service agent who was not working that day. Eventually I was able to get text status on my car. Seems they could do better.

Great customer service from Sarah who went beyond to make me a very happy customer!

Service was professional and I liked the fact that the company used technology (i.e. text messages and email) to schedule appointments and keep you abreast of the process.

Very timely and considerate. I have had service there for over 10 years - always excellent!

I had a situation in that I was taking my wife's 4 year old 328i in for service with less than 8,000 miles on it. And the warranty expiring on the exact day I took it in for service. My Service advisor made sure everything was taken care of that should have been accomplished as if it had 40,000 miles on it. No hard sales pitch on anything.

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

Very friendly and professional sales people

Had the vehicle and the deal I wanted. Change in BMW maintenance program and hard sell to "refresh" it were not appreciated.

I was happy with the Smog job that was done on my car. Didn't mind to much the 3 hour wait. However, when I got home I discovered there were GREASE MARKS all over the floor where the driver sits. Was disappointed in that! I'm going to try to get them out, only not sure what to use to do that. Any suggestions would be appreciated.

Excellent service for oil change, rep.was very friendly and helpful. it took them good time to finish the service.

The Service Dept was friendly and efficient. Our service rep kept me in the loop regarding the time-line. I was on a tight schedule so I was thrilled to see that they had my car repaired a day earlier than predicted! Very satisfied!

Car was repaired and returned to me as promised. Only criticism is the lack of loaners when car has to be brought in on an emergency basis.

Stevens Creek BMW was extremely fast while still remaining completely efficient when purchasing my latest car. My sales guy not only found a car for me on the lot, ready to go, but also made the process of turning in my old leased car very stress free! Normally this would take at least 3-4 hours however I had keys in my hand and on the road in 2!:) I have used this particular salesman twice nice for both of my cars and cannot tell you how kind, honest and thorough he is!

Went into Stevens Creek BMW and was taken care of by Dave Parker. He surprised us with the car that we wanted and we purchased the car that same day. Very happy with Dave as he was very helpful and gave us a great deal. Thank you so much for making my 1st luxury car purchase such a positive experience!!

I was appreciative that the sales manager jumped in to help considering this was my first BMW purchase. They really went above and beyond and matched what I was looking for. I will definitely be recommending my friends and family here.

I went for brake fluid flush service and spark plugs, the whole process was done in an hour which was very convenient and efficient.

Perfectly satisfied! My service appointment was performed to my satisfaction --- no issues or problems. I would highly recommend them to others!

I recently leased an i3 from Stevens Creek BMW and had a fantastic experience. Their i3 team was very knowledgeable and friendly. Walked off with a great car and feeling very positive about the whole experience.

Final in warranty service. Thorough, on time, and returnEd aclean, washed, fully serviced vehicle. I own multiple BMW and have them serviced at Stevens Creek.

Their BMW Genius that educated us in all the features of the car was excellent!

Awesome service at Bmw ! People at Bmw are very professional people . Rocky is awesome !!

I leased my first new car from Stevens Creek BMW just over three years ago. They treated me well when I had the car in terms of service and customer experience. Everything was too easy. I thought for sure they were going to stick it to me when I returned my car when the lease was up. The kind of nickle and dime stuff that they do to pay for all the rentals they gave me when my car was being serviced. It could not be further from the truth. It was so easy. Ben, the lease return estimate person was great. He walked me through all the details quickly and easily. Then he got me hooked up with Gordon and we went over what I was looking for and he nailed! I got the car I wanted at the price I wanted and it was quick and easy. I am going to recommend them to anyone looking for a car. This was a great experience!

This dealership has a great family atmosphere. I was able to go into the shop and let me tell you, i have never seen an automotive shop so clean and organized. You could eat off the floors it was that clean. The shop is so big there mur of been at least 50 to 60 BMW in there getting serviced if not more. I was really impressed.

Brian, my service adviser was wonderful. Called when he said he would and updated me accordingly. They enough fix something that was not service oriented without charge. He gave me some advice for scheduling my next service as well. Went above and beyond. I'm a happy BMW driver and customer.

Car was brought in for 50k mile service. I also has a list of other things that Stevens creek took care of all under warranty. A loaner car was provided as promised which made logistics very easy. Other than waiting in line for 45 minutes to drop the car off ( regardless of the fact that I had arrived on time for my scheduled appointment) the overall experience was excellent.

Kevin Tran did the great job. Long line to wait before I can talk to my service advisor.

Claude is very responsive and I know I can rely on him for my BMW Service needs.

Kamran was great help and went out of his way to ensure that I was able to get the car home even in the middle of rush hour traffic

Hi Everybody from top to the bottom at stevens creek BMW did a fantastic job . Couldn't be better than this !!! Rax , Peter , Ben , Romeo , sam , & Gill ... such a great professional team!! Thank you All & special thanks to North America BMW people ( keyla &who ever else was involved) for making this transaction possible ! Arash Asadizadeh

Our service writer Brian McKeon went above and beyond to ensure all of our needs were met. We have always had great service at the Stevens Creek BMW. We would highly recommend bringing your car to them for service and/or to purchase a car.

I bought my first BMW from Stevens Creek and would like to praise them for their courteous customer service. Our salesman Mundo was exceptional and assisted us to find the car that we wanted. He was very patient in answering any questions that we had. I would definitely recommend my family and friends to buy from Stevens Creek BMW and look for Mundo. In fact my husband was very happy with my car that he mentioned his next car will also be a BMW from Stevens Creek. Thank You for a hassle free experience and excellent customer service.

The services was very good. The technician did very good job and satisfactory. I will have the same Technician to do my further jobs. Thanks

Purchased used Mercedes ML 350. Good extended warranty coverage options. Honored repair to A/C at n/c. Friendly and customer service oriented.

When my car told me to bring it in I said, Woha a talking car. It did need a few things, tires, wipers, oil, changed oil, an oil change and its general service...And all was well. All joking aside Ken was my service rep and he told me what it needed and got it to me same day. Great service.

Overall the service and the people were great. I was just disappointed with how dirty the loaner car was. There was trash the backseat and spill stains on the seats.

The adviser was very knowledgable, responsive, fast and delivered excellent customer service

The salesperson we dealt with was very helpful and knowledgeable. He guided us through the whole process and helped me find the perfect car at a price that I could be comfortable with.

My service advisor, Julie Passon, did a wonderful job walking me through the steps for my car service. It was quick and efficient. She even called me right after my service was done (within three hours of dropping off the vehicle). Thanks Julie!

Generally nice place, friendly, reasonably efficient , but some problems with the mechanics. In two visits I've noticed: - Tires filled to wrong pressure (didn't notice that the car now has 17" rims versus the factory 19") - Buzz from hood as one crossmember hadn't been tightened properly - Complete electrical failure as the battery terminal hadn't been tightened down

Great Experience, the wait time for my appointment was smooth. Facilities great as well as the customer service.

This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.

Service advisor, Brian J. McKeon, provided an outstanding service. He got all questions answered, and explained all details. Can not ask for more. Thanks Brian

Service under warrrant. Last two questions not applicable. Steve Bertalocci was most helpful. I plans to ask for him again for my next service.

Exceptionally Genius guys. I am amazed by their superb customer service. A loud shout-out for Steve and Jia hao !! These guys went far beyond their responsibilities to make us feel extremely comfortable. Awesome experience than that of Mountain View showroom.

Julie Passon was my service technician. She made me feel at ease, explained me the process. She also helped me with the loaner car and she gave me a call to let me know that my car was ready. She gave my car a free car wash and vacuum. It was a great experience working with Julie.

Had an appointment. Came in o time. Got checked in in about 10 min after I arrived. Waited another 5 mins for my paperwork. Got explained what was going to happen to the car. Got my cost estimate and even got a time estimate when to pick up car. Got a ride to the office, got a call a few hours sooner then the designated pick up time to come get my car, got a call from my account manager who reviewed the bill, told me about a couple of things I have neglected in the past and told him I would setup follow up appointment. Came back a few hours later to pick up car. It was washed and cleaned also. What can I ask for for a simple oil change. Impressive.

Eli at Stevens Creek BMW provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.

Very satisfied with my service Neil was awesome and went above and beyond to make sure I was satisfied. Thanks Neil!

I had a very good experience. The sales guy was very helpful and wasn't so pushy

All the service was great, accurate information, work was done on the expected time, knowledgeable people

I have been going to Steven's Creek BMW for over 9 years and they continue to impress me. My old service adviser had left a few years back, so from there when ever I needed service I would receive a random adviser. This last trip was different, I found a very friendly adviser named Kevin Tran who was very attentive and delivered what he promised. I don't know about you, but for me, integrity and respect is very big for me. He made suggestions for my vehicle and delivered and cleaned it on time. I am so happy with his service, that I will only go to him from now on.

Overall, we had a very smooth, professional and an excellent customer service experience!

Good Service........Work completed in designated time.

Perfect service, my car was serviced correctly and it was washed for free. Thank you guys

Had been looking for a particular Z4. Stevens Creek BMW had the particular car I was looking for. Alex was very straight forward and works very hard to keep things on track. He made the buying experience very easy. This dealership has a huge inventory and a great selection to choose from. I would buy another vehicle from Stevens Creek BMW anytime I am in the market for a new one.

Neil was a great service advisor and all of the necessary service was performed as promised.

I particularly like this dealership because it's nice just to have a smile from all the employees there as soon as you enter the dealership. Not because of my usual service man. To top everything off Kin is an awesome person smile politeness and sense of humor and he get the job done.!

We really enjoyed our new BMW with all the options that we were looking for.. I have been to several BMW dealers and SCBMW has good car selection and price. Great service from the sales personnel also. Gordon and Romeo were very helpful.

My wife and I have been shopping around for a new Z4 for her. On Sat, March 12 I started looking online and found the vehicle we wanted at Stevens Creek BMW - Alpine White/Black Interior 2016 Z4 sDrive 35is. I sent an inquiry through the web interface and was soon contacted by Alex Chui, Internet Sales Manager. Alex was fantastic to work with - very responsive, answered all my questions, and confirmed any details I asked about. Negotiation and credit application was done over the phone. We live an hour away, so Alex worked diligently without wasting any time. We drove to San Jose where Alex met us and quickly offered us a test drive in another Z4 (since the one we were inquiring about was being detailed for us). Alex sent us off (on our own) and when we returned, Alex was waiting by the newly detailed white Z4. Alex then sent us to Finance, where we were introduced to Ebrahim Rahimi. Sinc eit was pouring rain and starting to get dark, Ebrahim worked swiftly to get all the paperwork done so we could get back on the road and head home. The paperwork (contract & financing) was smooth and seamless. We were then back with Alex, who went over the car with us, and made sure the navigation was programmed, and all the basic functions of the car were covered so we could safely drive home. Alex and Ebrahim have both followed up with us to make sure we were completely satisfied - which we are! To summarize: We arrived at Stevens Creek BMW at 3:30pm and we were done and on the road by 6:15pm. The dealership was very busy that day, but we never felt rushed. We felt cared for - the way a BMW buyer should feel - The Ultimate Buying Experience!

Claude was a big help during my last oil change service under a warranty. Very hard work, fast and courteous.

I took my car there for service a few times. I got great service every time. Polite and competent staff. Work was done in the time frame promised. Even if it was late, it was not a big deal because they give a loaner car. Just remember to reserve loaner in advance; it generally takes 2 weeks to get one.

I'm very pleased with the performance of Stevens Creek BMW. I highly recommend them. They're pricing and performance is excellent.

They were able to find a warranty through bmw that I did not know I had. Which covered all expenses minus $50. And put me in a brand new loaner till it was completed.

There always seems to be a special on tracking and my car always seems to need it.

Found the BMW on their website I wanted, as was quoted a great price.. When I showed up TJ was very straight forward and did not try and change the price. Awesome service.

I came for the free BMW maintenance with appointment. The only minor complain I have is that I had to wait for 40 minutes in the service lobby for the assigned assistant who did all the paperwork and took the car in. It was a weekend ( Saturday ) and the guy told me that today it was crazy, other than that it was all smooth and easy. The staff appeared very cooperative and professional. Since this was my first experience with this dealership and that too for the free scheduled maintenance I cannot comment on how they charge and stuff. overall my experience was very pleasant and nice.

I was due for a New car Called Ashley Bunce who works in the offices at Stevens Creek BWM to check what was available on the lot.. Wow did I get hooked up. 2010 Cadillac Escalade low miles, mint condition. Car was being detailed when I went to check it out so back in a few hours for the test drive. This car rode like a Dream. All the bells and whistles..Yes, yes I want to buy it, Went home unloaded my trade in and within a couple of hours I was the proud owner of a New car. I even got a picture with a Bow on top. Great Finance Dept Thanks Bill, and Nasser and the management team, And Romeo Salesman and a Big shout out to Ashley "Your the Best" I just want to say this is not my first experience with Stevens Creek BMW My son needed a car a couple of years ago and Ashley helped us find a Jeep Grand Cherokee for him. It was the first car he financed and it was a smooth process for him too. I can't say enought about BMW. I will be loyal to this dealership and Yes, I am telling all my Friends

One of the cylinders of my car was not firing. That was on New Year's Eve when I drove into the dealership. I was advised to not drive the car and was given a ride to my residence. On Saturday, Jan. 2nd, I was contacted by a representative of the dealership in order to perform a diagnostics test. After the test, I was contacted again both by phone and e-mail detailing all was wrong with the car and with dollar and time estimates to take care of the problem. I was given a loaner car for the duration my car was in the shop. When the car was ready, I was given a break down of what was done and why, with savings in gray areas, where parts were not directly covered by the warranty, but could be considered as quincitential damage. Overall the service was great. The employees very polite. A very professional establishment to do business with.

I took my BMW to have a complete check up and worked with Julie. There was a short list of items that needed fixing. When I was called with a quote and list of things to be fixed there must have been miscommunication . I thought I only approved 1,860.00 worth of work. When I arrived I had a bill of close to 3,000 dollars. I was floored. All of the work that was done was amazing. My car runs much better and I appreciate how quick the turn around was. However, I don't think I will be returning to this dealership bc I feel like I might have been deceived into doing services when I wasn't ready yet.

Good service and Champ is the one helped me. He is very nice and friendly.

i worked with TJ on buying a used car from there lot. He was very easy to work with and comfortable to talk to. I will come back here and would recommend others for their car buying needs.

I was looking for a BMW 550i for my husband . I contacted mountain view dealer first but sales staff was not interested in finding my what I was looking for. I contacted Stevens creek internet department - TJ Singh & he not only found one for me but gave me best price too!! This was my fasted car purchase ever - done with test drive, paper work in less than three hours.

I will gave this dealer or BMW service - is great place to be and plus lot more . One off my hope is one day I will work for this corporation specialty in service department is lots off fun work with Scott fuller

My recent purchase of X5 was really a pleasant experience. I should say it all happened just because of , Romeo B C. Romeo is courteous and took time understanding all my needs on the new car. I really appreciate Romeo and Brain following up with me thru emails and calls with prompt response. Romeo is technically sound with all the bells & whistles of the car. He explained things in detail about the working of all the available options in my car. I was able to get a best deal because of Romeo. I would highly recommend Romeo to my friends. And I will definitely do business with him again. It was really an ultimate experience buying an ultimate driving machine :)

Having never purchased a car, let alone a BMW, I anticipated the worst when walking into this dealership. Luckily I met "Kipp" who not only spent a ridiculous amount of time with me to find me my dream car, but he never played your traditional "care salesman" games the consumer comes to expect when you walk into those dealership doors. Everyone from the finance department, to their management team was spot on and I walked away with a fair deal and a beautiful car. Stop by this dealership if you want to rid yourself of the traditional gross sales experience. Oh and ask for Kipp. He is really a superstar.

Found a Mercedes 350 E on line in the color my wife wanted. Contacted salesman. At first told him of the car I was interested in and said it was sold. Upon later contact said it was still available. Met with salesman and test drove the car. It checked our perfectly. Next negotiated price and they were pretty firm on the price but I wanted to trade in my older BMW conv. At first they suggested I sell it on my own for a better price than they could give me. The price they offered was at the lowest blu book listing. We negotiated for awhile and they finally came up by a small amount. I figured that since I was buying the newer car at a pretty good price, lower then the bb, I figured it was a fair offer. I purchased the newer Mercedes and we are very happy. Overall the completete experience was long and tireing but ended well and we are satisfied...

Great services and good to deal with Great services and good to deal with Great services and good to deal with Great services and good to deal with

I bought a used 335i from these guys, and I found Rocky to be helpful and sincere. That being said, I got the impression that other reps there were just out for themselves so it's probably a mixed bag.

I bought a used non-BMW car and the sales staff doesn't seem very knowledgeable about non-BMW vehicles. I didn't mind since I'm very familiar with what I was looking for!

I worked with Ron Ryan. He promptly answered email inquiries. Unlike some other dealers, he did not provide pressure to visit the dealership until after he'd provided a clear expectation of what he had in stock and what I would pay. I appreciated the straightforward nature of the buying experience.

The dealership was extremely busy and there was no water or coffee at the service/waiting area. People were just keep coming in an buying BMWs like crazy. Who said that the American economy is bad? I made an appointment with the internet manager who responded my inquiry. When I got there, he was with a customer and had to introduce me to another sales person. Everyone was busy with one or two customers, and the check out area was like Black Friday check out counter. Everyone was making payment for hundreds of thousands of dollars. Anyway, this sales person was very patient and tried his best to answer all my questions. I was ordering a BMW X3 35i. They offered the best price here at this dealership. I was also trading in my car. He got me a good trade in price and found me additional incentives. The experience was not excellent due to the fact that the facility simply not big enough to accommodate that many customers. However, they handle everything very well and meet my expectations.

A good dealership that has a small problem returning emails.

Very professional dealing with the sales person. Sales person was persistent, was straight forward. No pressure from manager, etc to offer. I dealt only with the sales guy who came through in the end.

My Wife and I were looking for a gently used 330i with all the options for a good price. We were Jerked around by [several other dealerships]. We made the drive from Sacramento Ca to Santa Clara(San Jose area) to drive and buy the exact model we were looking for. Our Salesman was Greg Stone. With him and the Finance Manager Nasser Massis we were able to work out the best possible deal on the 330i we wanted that worked for both us and the dealer. The Finance Manager came in and greeted us and worked out a deal right there in front of us. No hiding in another office and leaving us by ourselves. It was all straight forward. We did our research on the car. Greg Stone is a stand up guy and he is very straight forward. HIGHLY RECOMMENDED You will probably not find a better dealer in all the Bay Area to deal with. Even The Finance Agent Kim was easy to work with. The Finance agent is the person you dread talking with because they have all the extra Warranties they tack on after they "lock you in". She was very quick, knowledgeable, and not pushy. We knew our options, but did not feel obligated to buy them. We have the exact car we have been looking for over the past 7 months, we bought it at the price we wanted, and we loved the experience that we had with Stevens Creek BMW

My 3 series needed an engine repair. I used the simple online interface and booked my appointment. Showed up on time and dropped off my car to my service adviser. All went straightforward until he tried to sell some bodywork service [small door-ding removal]. First offer was like $200... then after i declined twice price dropped to $125. I feel bad for anyone that actually takes him up on the first offer. Kind of shady. The courtesy shuttle dropped me off to my residence quickly, i was at the dealership for no more than 5 minutes after i dropped off the car. Due to my scheduling conflicts, i couldn't pick up the car that evening [ they had completed all the work in one day], and I was able to pick the car up no problem the next business day and received a complimentary car wash. for those that book their appointment about two weeks in advance, you CAN get a loaner regardless of whether you purchased from them or not. If you're short on time they have an in-dealership car rental agent if you really need some wheels. Overall I was really satisfied with this dealership, its very large and is probably the biggest in the bay area. Lots of staff an amenities like cafe in the service waiting area. -------- Another story:: I had to buy a car cover. i called [another dealership] and their phonelines weren't even working. id get some default 'this number is not in service' response. I called up Stevens Creek right away and got quick responses, turns out they had what i needed and i picked it up shortly after.

What a phenomenal experience! My best ever for a new car by far.... My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great. The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super. I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard "you gotta buy right now" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good. In particular, Franco Karzag who sold us the car, was an easy-going, "how can I help" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: "here's the extras: want anything? OK, cool" I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....