David was excellent. Very friendly, car ready on time and washed!

I was choosing between a few different car brands. I knew I wanted a luxury car but entirely sure which brand or series. After visiting Steven's Creek BMW just randomly, I came home with exactly the car I've always wanted. At Steven's Creek I worked with a sales representative named Fred K. He was respectful and kind. He gave me advice like I was his family member. He worked with my price point and paid attention to the features I was interested in. Even to this day, he makes himself available to help answer any of my questions. This was a great experience!

Muy buena experiencia muy amable el personal recomendó

It's great! Matt is super good.

Maintenance service is fast and excellent.

I’m satisfied with his(Tamir) service.

The service was great, we worked with Fadi who helped us get a great deal.

Great experience! Love the team at Stevens Creek BMW!

We are an elderly couple so we used the Steven's Creek BMW car repair pickup service. 'Roger' was courteous while both picking up and then later returning our car back to our home. Service rep, David Khoung, was very professional and courteous while addressing the service needs of our 2005 model 530i. Thank you.

I had an excellent experience with the service department. they are very helpful and very polite and very, very professional and reliable. Thank you

Speak to Puru if you want a great experience of buying a BMW. He's quick at answering questions, has great amounts of knowledge and will find a car that fits your needs. Puru doesn't rush you into a sale unlike my past experiences, he will give you time to think of purchasing and be very transparent with you. I am very happy of purchasing my M3 from him!

Friendly sales personnel made buying process very easy

Awesome people!! Awesome cars!

Great covid-19 precautions, easy to work with, flexible

Ron with the Internet Sales department made the entire process as smooth as any car buying experience that I've ever had. From the time I arrived to the time that we left the dealership in our beautiful Mini Cooper S Clubman was just over 90 minutes and that includes my trade-in as well. The deal was straight forward, no back and forth, just settled. I would recommend Stevens Creek BMW, and the Mini Cooper brand as both excellent.

Excellent experience. Everyone is very helpful and accommodating.

I was greeted with over the top service, checked my tire tread and advised new tires would be needed. At first I didn’t think I did but later that day I lost traction and realized time for new tires, great attention to detail. Chris’s customer service was exceptional, took care of me and provided a rough ETA of the job. Also, he complied with my request which was appreciated. Regarding the loaner, it would be best to have a warning or advise that if you aren’t 25 or older you don’t qualify for a loaner instead of having to wait 30-45 minutes and then be told you don’t qualify. I would have prepared to not have a loaner instead of thinking I was good to go. Once Chris found out, he came to me and advised that he could try to expedite the repair and have it done in 2 hours but I let him know I had to work so it wasn’t necessary. Aside from not being told previously that the age to get a loaner was 25 and above, the service provided was good. Premium insurance or not, it should be somewhere in fine printing that the age is 25 that way your younger customers can prepare.

It was a pleasure working with Prac as we test drove and then bought the car. Employees were gracious and helpful. Prac knew his stuff and helped us with all our questions. He has even reached out to let us know that we can contact him with any questions that arise. And no pushy car dealers here.

April Montello is an amazing Service Advisor, and always takes great care of her clients. A true professional

I have been visiting BMW dealerships for the past 10 years and leased and bought multiple BMWs. The cars are the same across dealerships while the purchase experience varies and that's the key decision-making criteria. My experience at Stevens Creek BMW was exceptional and special thanks go to Mansour Zare for making the deal process pleasant. He patiently offered multiple test drives for different models to help me pick my favorite car! I love my BMW 2021 340M and I can't wait to go back to Steven Creek BMW in a few years and ask Mansour to help me with my next car. The sales process doesn't have to be painful, rather a phenomenal memory; you just have to find the right salesperson and dealership. If car shoppers still doubt where to get their dream car with a reasonable price along with a pleasant memory, I would highly recommend stopping by Stevens Creek BMW and talking to Mansour Zare! The nicest Car salesperson you ever met and trust me, you will get a fair deal. Mansour, you are AWESOME and a great asset to Stevens Creek BMW! THANK YOU for spending hours and helping me with my dream car!

We had the test drive and the sales were nice to introduce the car. They were helpful to answer about the car and financial. We boought and pick up the car in the same day.

Ron Ryan was kind and helpful, everyone followed COVID safety protocols, car was well priced and no haggle pricing made the transaction easy, minor repairs that needed to happen before taking ownership were well done and fast.

Excellent experience.....really enjoying my new BMW X3.

Best dealership i ever went to. TJ helped me for my car purchase. It was the best experience. Thank you TJ.

I just moved to San Jose and one of the first thing to do was buy a car, and it should be a German one. Stevens Creek BMW is an exceptional car dealers, because they both have the volume of cars from which to choose from, and help you as a potential buyer to select the right car for you. My sales representative, Jayne, went to extra ordinary lengths in my journey to select the right car. My decision was truly open and we test drove conventional fuel, hybrids, and fully electric cars on my many visits to the dealer in 4 days. Mark is one of Stevens Creek's geniuses. He was high knowledgeable in the make models and trims and able to quickly pinpoint which models contained the features I most desired. Overall I would and will recommend this dealer to any other potential car buyer.

Just custom ordered a 2021 X5 xdrive40i and took delivery from Steven's Creek. This is the second car I've bought from them. Fred was my CA, and the whole process was extremely fast and easy. On top of that, they gave me the largest discount of all dealerships in California and Reno. The paperwork was quick and painless, we were out the door in less than 1 hour. Highly recommend Steven's Creek BMW.

This was the best car-acquiring experience I’ve ever had. Johnny was very friendly and worked with my wife and I to make sure we left with a car we truly loved.

Great deals on next years models that just started arriving. Friendly sales people.

Alec worked hard to help us get a great deal on the vehicle we wanted. He was efficient and communicated well. Him and his team made sure the transaction is as smooth as possible.

Great service, great experience. Our salesman was exceptionally helpful and we got in, got the paperwork done and out within 2 1/2 hours. Hope that our next car buy will be just as good.

Excellent customer service, Michael was very informative. Would highly recommend this dealership.

closing out old lease early and getting new lease was painless. would be better if there were more cars available for new lease to choose from

Great dealership, friendly and outgoing. Purchased a used Lexus car hear without any headache. Thank you team Stevens Creek BMW. Shout out to Alec. Awesome guy.

My experience started out great with Stevens Creek BMW. The first point of contact was with a lady who answered the phone. Great experience. I asked questions and she was able to answer them, not the usual responses of "I don't know, I just answer the phones" that I had received from other dealerships. I was eventually transferred to a sales rep and things started to go south. He immediately started the "If you don't get down here now, I don't know if the car will be there for you" and "You have to come early because we often close early, if you come after work, we may not be here" game that I noticed at less reputable companies. I tried to work with him but as the phone calls progressed, I felt like he was pushing too hard to make me feel like all hope would be lost if I didn't get down there right away. I already started to feel like he was just setting me up to come after work and he was going to try to push a different car off on me. I knew that there was always a possibility the car would sell before I came to the lot, but his sales tactics did not set well with me. I decided to call the main number again and ask for a different sales rep. I was transferred to another person, Alec. I told him exactly what I wanted, what my financing was approved for and that I was not interested in anything but factual and a straight forward sales transaction. From that moment until I walked out with my car, Alec and his team were upfront, clear, helpful and didn't make me or my family feel like we had to do anything other than walk out with the car we wanted. Alec turned a frustrating and souring experience into a positive one and we plan to return in a few months and buy another car for the family.

My salesperson, Jonathan Ngo, went above and beyond to ensure that I had a great buying experience.

After being sold a 335i lemon by Shift, and being denied a return/trade because they wanted to "repair" my vehicle. The first engine blew within two weeks of ownership. Then again after SHIFT replaced the motor. The second motor went with only 88 miles being added since replacement. After this horrible situation I decided to come to this BMW dealership and purchase a certified pre-owned plug in hybrid. Jairo helped us out and made the process as smooth as possible. The vehicle is in immaculate condition and I love driving it. They care about their customers and are transparent. Will be doing all of my maintenance with them.

dealt with most of the negotiations through email, they were reasonable but I had to be firm test driving was easy and many of the employees were proactively looking to help out customers the sales people in person weren't aggressive and were very respectful and patient with me dealing with the finance folks was better experience than I was anticipating, they were patient and took the time to answer any questions I had. They tried to upsell me but were patient in letting me think about it and respectful when I declined the add ons they made me feel like a valued customer. They have the best inventory and best prices for cpo inventory in northern california

Amazing leasing experience. I am leasing for the 3rd time from same dealer and salesperson. Rocky and Ebrahim go above and beyond to foster a good customer relationship and guided us to get the best possible X3 2021 model, a beyond expected lease deal and and a made sure we had a very smooth process of returning expired lease BMW 330e. Thanks to Rocky and Ebrahim again!

Very professional, honest, and helpful. Alec and Livia are among who helped me. They are fabulous. I recommend this place to everyone. 😊

Great experience! I ordered my custom built car and get in within 5 weeks. Amazing!

Excellent Customer Service and follow up. Our second vehicle purchased from this dealer. Would highly recommend them to anyone.

Ron was an absolute pleasure to work with from start to finish. By far the easiest car buying process weve ever experienced. Cant thank Ron and his team enough for their hard work and stellar customer service.

I had inquired with 3 different locations prior to visiting. From email communication to sealing the deal. TJ was great to work with!

My advisor was great and always keeps a 5 star, professional and friendly attitude and makes my appointments always worth every second and very informal.

10/10. Ofcourse , I visited this store like 4-5 times and this people treated me well all the time but they could not find the issue in my car - the ratting sound from my right side door. This time they fixed it and I am very happy about it and I would like thank Christopher and everyone who worked on my car.

Excellent costumer service and great deal.

Jairo was outstanding in his knowledge and service.

Excellent service shout out to Prac!

I recently bought a 2020 BMW X3 from Stevens Ceek BMW. The salesman I dealt with was Alec Kisin. My experience can only be described as superb. Alex was straightforward, honest to a fault, and wonderful to deal with. I found the car online and they delivered it to me 700 miles away. The car arrived long before the conservative estimate of delivery time I was informed of, and in perfect condition. A missing key was replaced immediately. Livia at Stevens provided the paperwork including financing and it was seamless. Alec kept in touch with me throughout the process. I would gladly return to Stevens for another car in the future and award them my highest recommendation. Bob Behncke

Very fast and efficient service.

Really pleasant experience. Ahmed was great, efficient, and friendly.

Meow, meow, meow 😼 Use that in your marketing ! U should let your customers submit their survey answers WITHOUT having to agree to your FREE marketing request. This requirement makes me NOT like BMW of America.

Very responsive sales - no pressure approach. I wish the paperwork took shorter time - It would have been nice to do most of the paperwork through docuSign in advance.

Matt is excellent!

Ron Randy really made my X5 purchase incredible. Above and beyond great customer service.

Kamran was amazing through the buying process. We got a great deal and experience. I will come back to buy my next car.

The service is no long they same due COVID precautions. Very little interactions.

Great service, friendly staff

Good service from Alec and team. Overall was smooth and when there were hurdles, they got it solved eventually. Overall quite positive experience. Recommended.

I purchased a BMW X3 from Steven's creek a couple of weeks back. Overall experience was pretty positive. The process was straightforward and the dealers were eager to negotiate a good deal and answer all questions I had. Special shoutout to Ryan Victor who has been very helpful with helping me understand the car and the initial services. Very approachable on the phone and friendly and knows his cars. Only small nitpicking I have is that the interest level from the dealership was pretty low initially when it seemed like I was there to just explore the cars, only once I finalized the BMW X3 did the interest go up.

Just purchased a tahoe today. Dealership looks amazing. Great service from Uno he was very direct and simple and straight forwards he was able to answer any and every question we had.. He made our next car purchase pretty painless! 5 star experience.

Excellent service

Professional, friendly, courteous service and the best prices around. My second X5 Hybrid from them. I easily custom ordered it online in minutes with no downpayment and got it super fast. A rebate and discount too! I won't go anywhere else ever again and they are 140 miles from my hometown! Rocky and the team did an excellent job! Ask for Rocky, but all the sales team is great.

Fast and great same day services, best and work hard services advisor performed services, and never wait long , great services thankiu so much my services advisor ken Evan

It was simple and prompt with the friendly and knowledgeable service advisor to walk me through the process. Great job!

My sales person Fadi, provided me with the right options that I was looking for and purchase of my BMW X1 was wrapped up in under 3 hours including all the paperwork. Great customer service combined with a range of options provided the right BMW experience here at the Stevens Creek BMW.

Leased a 330i. Everything was amazing. The salesperson explained the features pretty well.

We had a great experience with Ron and enjoyed the car buying process.

Kamran was so helpful in our decision to lease our new X5. This is the second BMW we bought from Kamran at Stevens creek. Well buy our next from him too! The dealership had lots of cars to choose from.

Great and smooth service.

Kamran is the best! If you ever go their ask for him.

Several times I have seen a car I wanted at Stevens Creek BMW, but not enough for me to make the two hour drive. This time was different. The exact model I wanted was on the lot and I knew it was on the lot. I contacted the staff and made arrangements, drove down, bought the car and drove back home as a very happy customer. The friendly and personable staff made the experience very enjoyable. I’m glad I followed through and bought my dream car at Stevens Creek BMW.

The salesperson Johnny was easy to talk to and open about they could offer

Purchasing a vehicle sucks, however, this is not the case with a salesperson like Prac. Prac does everything he can to make it as easy as possible for you, he is a major reason why I returned to this dealership for an additional 640 from Stevens Creek BMW. Additionally, enhancing your sales with finance people like Livia is keeping you above the hundreds of other BMW dealerships. If you could get your service people to have a personality like Prac and Livia, instead of an attitude of that "we don't really need you feeling" which I felt before I stopped using you for service, you would have a great facility. Andy

It was really great experience and thanks for the sales person who helped me a lot to choose

Kamran was a great salesman! We bought the car and noticed that small issue that he fixed immediately. Would highly recommend him and his great customer service! The only bizarre thing, which I think is a dealer policy, was that I didn't get a full tank of gas when I purchased the car (obviously a small thing) but seems like that would be standard when you are spending thousands of dollars.

Very friendly service. Clean and lots of car options. T.J helped us find our perfect vehicle without pressure.

Sales representative was so patient and explained in detail. It was customer friendly experience and out of all I love the vehicle I got

Had a great experience working with Jonnie on leasing a new car.

Great experience Overall, most of the upfront work of finding the right car was done over the phone, drove up, test drove the car and started paperwork.

Mostly great service. Was disappointed that they told me they'd charge my i8 for me but then completely forgot. Otherwise, attentive, inteligente service.

Bob was able to show me the car that i was looking for and he was very friendly. Bob answered all my questions about the car and added some interesting information that i didnt know. While waiting to get approved by the bank, Bob frequently brought my mom and I snacks and drinks! I am so happy with my purchase! I would recommend this dealer to my friends and family!

Got me a new 2020 M340i, had a great experience thank you Bob and Liz from sales.

The new sales person named Armin Javadi worked very hard on getting a good deal.

I do in my car within 30 minutes of arriving. Was a great, seamless experience. Alec was great.

Very satisfy, fast and on time.

Very friendly and helpful staff. They worked hard during the pandemic. We bought the car that we liked.

I had an excellent sales advisor. Kamron was professional and technically knowledgeable. Most important he listened to my wife and I and took care of our needs.

I would recommend Rocky to anyone interested in purchasing a new BMW. Rocky is fun to work with, no nonsense, and very atypical of the usual car "sales" person. I just love his approach and cannot recommend working with him highly enough.

I really enjoyed how the customer service agent was friendly and patient to my BMW car maintenance needs. He made sure that I received the company's discounts once the maintenance was done and made sure that everything ran smoothly during this unprecedented time.

I had a great experience at Stevens Creek BMW. They were very helpful and patient, and there was no pressure. I love my new car! It looks awesome and drives sweet. Fred was my sales rep and he did a wonderful job.

My experience was nerve wracking as this is the first time I have purchased a car on my own. They made me feel confident in my decision and I did not feel like I was being taken advantage of. Loved my sales agent was amazing!!!

Excellent service!

Excellent experience, Thank you.

Our experience was amazing at Stevens Creek BMW. Fred our salesman, Peter and M.K. In finance all went above and beyond.

Excellent support , professional staff, great deal!

We had a great car buying experience at BMW Stevens Creek. We went to a few other car lots before coming here. So happy we did. Mansour greeted us immediately. Very kind and patient. We test drove a few vehicles before making our decision. We did not feel rushed or pressured at all. Thank you Mansour!

Stevens Creek BMW is an exceptional dealership with quality salespeople. My salesperson was very professional, knowledgeable and most important, not pushy. Sales process was transparent and efficient. Recommend To anyone looking for a new or used BMW.

Very courteous sales people. They helped us a great deal in showing and delivery of the car to our home. We strongly recommend your dealership to friends, relatives, and acquaintances to choose you as a helpful place to buy a luxury car. Thank you.

.Returning customer. Given current circumstances, my car buying experience and working with Uno and Manuel was very good.

I had an excellent experience when shopping at Stevens Creek BMW. The salesman I worked with was knowledgable and listened to my requests. He did not try to sell me something that I was not interested In and I appreciated the fact that over the weeks I was car shopping he stayed in touch but was not pushy. I feel that Stevens Creek BMW offered the best price for the 540i I decided on. The entire purchasing process was very comfortable.

It was a delight!

Uno helped me get my first BMW. He was very professional, knowledgeable and most important, not pushy. The purchasing process was transparent and efficient. Highly recommend Stevens Creek BMW and ask for Uno.

Great Service experience .. Fred was excellent to deal with!

I recently purchased a used bmw from Jonathan Ngo at Steven's Creek BMW. Jonathan was a pleasure to work with and he made it a great buying experience

Very friendly and knowledgeable staff. No pressure sales. We would purchase from Steven Creek BMW again in the future.

Ken Quach as usual was great!!!

Fred was great. He was very helpful, patient and easy to work with. Fred and his manager helped make my buying experience a pleasure. I am thrilled with my new vehicle.

I truly enjoyed working with Johnny Ngo to purchase my new 2020 X4. There was no pressure like most dealerships and he is always readily to answer any questions or concerns. Thank you for the smooth car buying experience.

Kamran was very helpful and attentive. He waited for us in the lot until we arrived and was very informative.

Great experience. No pressure sales. Team worked to get deal I was looking for.

I just purchased a used BMW form sales associate Jonathan Ngo. Jonathan was a pleasure to deal with, I was impressed with with his calm and easy going manner. He went out of his way to make the process a great experience. Thank you Jonathan I love my "new" bimmer :)

Amazing experience at this BMW dealership: super efficient, very friendly and helpful, helped me narrow my search for a new vehicle in a very short time frame. Plus, at the end, offered me a really great deal.

I had a wonderful experience, the sale person went above and beyond to help me out and tried his best.

Probably the best car buying experience my wife and I have had. Uno was courteous and professional. Very helpful And respectful.

Straight forward negotiation. Great pricing. There was a error in the drive off, but they agreed to provide a refund. Definitely recommend to my friend and relatives.

The vehicle is great, whole buying experience took a little over 2 hours. I give 5 stars for customer service, when I pulled into the dealership my vehicle was under a VIP canopy with my name on it. Nice Touch!

Salesperson Mike Spanton was truly outstanding and efficient. Made the purchase and pickup the best experience I've had.

Liz Czahar was great and provided an exceptional customer service

Excellent service, buying experience was smooth and easy.

great customer service

It was a pleasure leasing my car through Stevens Creek BMW. I worked with Kamron as my sales agent and he went beyond the call of duty. He was constantly following up with me during the buying process and he made sure I was completely happy with my vehicle. Livia from financing was also a pleasure to work with. She explained all the paperwork in detail and got us through all the paperwork with no stress.

Bob Cristie it the best! this is my second car purchase with him. I love Bob! My mother as also purchased Cars from Bob going back many years ago till now. She will be back to buy one from Bob when her lease is up!!!. We also know Chip and he was very helpful too.

From sales to finance to service, everyone was top notch! Supremely happy with my choice to buy from Stevens Creek! Go see Manuel Gouveia in Sales, he's chill and no pressure.

Alec Kisin was very helpful and informative.

I was on my way to this dealership, ready to buy a 2017 X5 V8 for 30k, right before getting there for my appt I received a call from them saying they just sold it!!! I drove test another one and all but it was a bummer, place is cool most of the staff are nice. I guess I'm just salty for the lack(late) of communication

My experience with Ahmed during my purchase process was smooth, exceptional, great, professional and prompt response to my questions. I would recommend Ahmed to friends and family.

From out First contact with Priscilla Ramirez, through inspection and test drive with Fadi Ghabayan, GM visit from Freddy Tamayo and closing out with Livia Duval. Great experience...

Smooth transaction, service was able to get me in the same day! No loaner vehicle but was still able to manage for this day.

Great experience while buying my new X7. The people are really nice and helpful

Ron Ryan and MK were great, best customer service and car buying purchase. I look forward to future business with them!

Uno at Stevens Creek BMW made the process completely effortless. Although the car I was there to test drive had been sold, he took me to see several other options which lead to me finding the perfect car me. He was able to walk me through each feature of the car, educating me on all of the technology. Additionally, we throughout inspected the cars owner and service history. Overall, a great experience!

Stevens BMW has a lot new and cpo inventory, also close to home, stuff are very friendly and provide nice services. They have pretty good car loan and we have temporary plate number immediately, that's cool and save time. Sales also help us to go through car features and setup customer options rather than other bmw dealers.

I had a great experience at your dear ship. Client adviser Michael Spanton is such a gentleman and professional man. He helped me with the car and explained to me everything. He made me feel very comfortable and I didnt feel any pressure to choose the car I wanted. He even delivered the car to my house. He was the reason I bought the car from your dealership. Also Liz Czahar sales manager was such a nice and professional person. She answer all my questions to my satisfaction. Also had a great experience with fianc manger name MK. I didnt feet any pressure normally you fo with other dealership. This is the best dealership period. I will recommend to all my friends and family to purchase their car from this dealership. Thank you very much. I give 5 stars

Excellent buying experience. TJ, my salesman, was great. He took care of all the details (this was a sale from out of state).

Need better car wash and detailing results, but overall experience is excellent.

Even during these difficult COVID times, for service and now for sales, Stevens Creek BMW worked hard for me and my business. I just traded my 2015 X5 for a new X5 , i felt that Manuel acted as my advocate during a full week of negotiation to compose terms that will work for me. I got a great car and a good deal... Thank you SC BMW

everything are OK, thanks.

Car buying should be a pleasant experience. This is what happened when I got my new BMW X3. I communicated my preference, they found a close fit, with a total fit for all the essential features, I did a test drive, which was well prepared to feel safe. Finally, the car was delivered as contact free as possible.

I recently had my vehicle serviced for a known timing chain issue and had an excellent experience with Tyler, my service advisor. From the start he was very friendly and helpful in getting my car set up for an inspection and diagnosis. Unfortunately the cost of the repair is quite high and I was no longer in warranty, but Tyler advocated for me since this was a known issue and was able to negotiate the cost down by 40%. I couldn't recommend Tyler enough if you're ever looking to get your car serviced by BMW Steven Creek.

Kamran Haroon was an excellent salesman! He was very trustworthy, professional, and polite. He listened when we told him what kind of car we wanted and he went above and beyond to make sure we were satisfied with our purchase. Karman is definitely attentive to client's needs.

Tyler was very comforting and knowledgeable. He was very professional, positive, and informative. I will be asking for him whenever I have to bring my car in. I feel like I can trust him and that I'm in good hands with Tyler.

Fantastic buying experience, no stress and friendly environment. The service department is great as well

great people and great service thank you

Great as the usual high standard you folks set.

The service was fantastic. Gordon did a wonderful and professional job and the valet car pickup was brilliant. Thank you for that, an unrivaled service experience.

Recall repair made in a timely manner. Service Adviser, Matt, did his job. So, I'm all set.

Exceptionally great service.

Excellent experience, Manuel was an exceptional salesperson more knowledgeable than we have ever had. I would recommend him as your sales person at BMW of Stevens Creek.

Was my first time getting my car diagnosed. David knew and explained what I would be expecting and I was really satisfied in the end. I never really make reviews but since I was treated so well I just had to.

Mr Karimi handled my lease of your car professionally. He is a gentleman.

By far the best car buying experience I ever had. Every time I go to dealership it’s stressful and sales people are pushy and often intimidating. Stevens Creek BMW was the first dealership to change this for me, the sales person helping me (Alec) was very helpful since day one when I was emailing the dealership about the car I wanted. He was very respectful in communication, quickly fetched the list of potential matches (initially I was shopping for M340i) and welcomed me at the dealership where I decided to get another car after a test drive - I love when I can test drive on my own terms without sales people in the back seat. The buying process was me filling in the documents at the table in a showroom (not in a dark basement like it usually happens in other dealerships), nobody was trying to sell me something I did not want and nobody pushed me unnecessary add-ons. Alec gave me a very generous trade in offer (I’m always verifying numbers on KBB and such) and the deal was amazing during August sales event. I am super happy with my new car and can’t thank Alec more for his efforts to make the deal this easy. Definitely coming back again and recommending to my friends.

Stevens Creek BMW made the process smooth and easy. This is no easy feat considering our current social distancing format. They were transparent and worked with us to get a fair price. We love our new car.

Nice and helpful staff, get car service several times, pretty good.

The car pick up and return service is an outstanding value add!

T. J Singh (sales) and Esther Chun (financial services) were extremely accommodating, knowledgeable, and professional throughout the experience at the Stevens Creek dealership.

If you need a new car go talk to Mansour! He's the best!

Great service

Satisfied with the service, experience, quality of work, and communication.

Great experience! Ahmed helped me to get the right car according to my requirements. 10/10 for him! Not giving the full five stars only because the guy named M.K (short form of his full name) in finance department is very rude and doesn’t know how to treat the customers with respect. I hope the dealership will look into this matter and take the necessary action! Apart from that one pitfall my overall experience with BMW stevens creek was great.

Very pleasant experience with top flight customer service. From the phone appointment to delivery of the purchase the process was very transparent and focused on communicating with me.

probably the most professional experience I've ever had buying a car. they had the test drive ready, were efficient, professional and friendly.

Very good. Easy to talk to the sales rep . Especially mr Ahmed ,he was exceptional great guy. If I go back it’s just because of Ahmed

The sales process started rough, but the manager reassigned Fred to help us. Great person to work with, he kept us informed throughout the build process and ensured our deal and request was honored.

Fred helped me get my second car this year and considering the circumstances with working safely through a pandemic he was exceptional. We were very lucky to have him help us.

Entire process was the best experience ever! Will definitely return and recommend to others. Ron Ryan is the nicest person I have ever worked with, and from start to finish, he made the process enjoyable and was very helpful. Our car was ready when we arrived, and he put a lot of time and work into making sure cosmetic details were taken care of with consistent follow up details. A special thank you also to finance for being so patient with me, and making sure we were able to leave home with our new BMW. Thank you! Paul Stawiecki

First time buying a car at this dealership. Sales were friendly and did not apply any pressure to purchase. Finance was also excellent. Excellent experience on buying a car at Stevens Creek BMW.

Bob was really great and didn't pressure me into a sale. After I'd done my research, he helped me through the purchase process and then delivered the car to my doorstep. Definitely a great experience!

I had a no nonsense experience at Stevens Creek BMW. I scheduled a test drive with Alec Kisin for the car I had seen online and found the process to be smooth and easy. The no haggle price made for a simple decision with no pressure. If you're looking for a straight forward car shopping experience with competent service, I'd recommend Stevens Creek BMW.

Everything was sparkly clean -- important during this pandemic. Staff all helpful and courteous. Ron Ryan, our salesman, was wonderful. He set up a loaner car for me to drive home to downtown SJ to show to my husband who is disabled. We needed to make sure his walker would fit into the rear hatch area . It did! I was really touched that Ron enable such a thoughtful thing.

Awesome customer service. This is my third car from Stevens Creek BMW in the past thee years.

We bought a 2016 328i from Stevens Creek BMW and had a great experience, Mansour was great !!!

I visited 2 other BMW locations before I came to this particular location, as Steven's Creek BMW was a little further away from my house compared to the other locations, but I am truly glad that I came here, as my search for a good car and an affordable price Stopped here and I was able to drive a car of my Dream home with little to no effort on my end!

Dealing with Stevens Creek BMW was easy breezy. Ken Quach was a big help especially in choosing and processing my lease return and leasing another 2020 X3. I love my latest Blue BMW X3 2020. Thank you Stevens Creek BMW.

Everything was great except for the amount of time the paperwork took. Fred went above and beyond for even picking me up to get the car since I had no ride.

Great experience buying my first BMW. Mike was a great sales rep.

First service under warranty. So I cannot comment on out-of-warranty service of this dealer. The dealer did the regular oil change and a minor recall issue. A loaner vehicle was issued to me which was convenient as it took one day to complete the service (mainly due to the software update related to recall). The social distancing and face mask rules were enforced reasonably.

Happy to buy my first BMW from Stevens Creek. Had a pleasant customer service from Bob Christi and Bill the finance service.Thank you!!

Great people who will go above and beyond for you. I worked with Ahmed and had a terrific experience leasing a new 330i x drive.

Ron was a huge help and so was Elizabeth. I am loving my used car that looks like a new car.

Prac my sales person help me though the process twice since the first car did not meet my expectations. He assured me that he would work with me and the manager to make things right. Prac and Freddy did a great job with my total transaction. I love my X5 and couldn't be happier with entire process. Big thanks to Prac and Freddy! keep up the great work.

Alec was professional and helpful. I got a great deal on my dream car. Thanks Stevens Creek!

Excellent service ! very good mechanics, but very very expensive for anything to be done.

Super bad end-of-lease experience! BMW charges our $1200 without any notification before we got the bill. The charge is on oil change/car maintenance. The thing is we have scheduled it two month back (in March 2020), but due to Covid-19, the appointment is cancelled, and we are not contacted by anyone else in BMW. Not even mentioning the scheduled service is complementary. We are not able to get out before our car return on Apr 2020. This charge is ridiculous! I made 100 phone calls trying to resolve this issue, but BMW is only telling us the decision is final without any explanation. Will never conduct business with BMW in future! Note: I changed my review to four stars as BMW eventually addressed my concerns, although it took an unexpected route.

Shopping experjence at Steven Creeks BMW dealer was great. Custer service from Ahmed was so nice!

Shopping during the Covid crisis was unnerving. I really liked the way everything was done to ensure my safety. As for buying the car - I knew which one I was going to purchase ahead of time. I was an easy sale. Still everyone I dealt with was friendly and knowledgible.

친절은 하지만 수많은 차중에 내가 찾는 차종이 어디 있는지 몰라 엄청 넓은 BMW 중고차들을 다 보고 다녀서 좀 힘들었다

Excellent communication between Service lead, Tyler, and myself throughout the day. Appreciate service was completed in one day.

So pleased about your excellent Service! Frank Moreno provided great assistance as always!

Great customer service, easy to do business. Sales rep Kamran is informative and helpful.

Nice experience when I brought my car. Price meets my expectation.

Great customer service was a Experience for me I would love to come back and doing business with BMW

I set up a service appointment and set up a loaner car, the car was a bit spotty on the inside but soon realized it was from disinfecting the vehicle for the next customer I'm 100% ok with that as it makes me feel better and safer against thos Covid19 issue.

In my car purchase experience, Prac was simply the best Sales Rep I?ve ever come across. He wasn?t just interested in cutting a deal but also building an enduring customer relationship. Signing the contract was seamless and took approximately 3 hours to conclude and do the trade-in. I saw Courtesy, kindness and respect rolled up in this dealership and I?ll surely be maintaining a relationship with them. They?re simply the best.

I had recently bought a car from Stevens Creek BMW and couldn’t be happier with the experience. Prac was the sales representative that helped us and he was a great help throughout the whole process. I would highly recommend him on your next purchase.

Incredible service. They went to great extends to personalize my needs and solution to my problems.

Nice people long I list of inventory. A little bit overcrowded as all service in Bay Area.

These guys are great - Alec and the team there hooked me up with a beautiful BMW I8 roadster. I live in Wisconsin so it’s always a risk buying from out of state but their communication was top notch. Even after the car was delivered they went over the top to be sure I am satisfied with my purchase. I would strongly recommend this dealership to anyone. It’s like dealing with family... not to mention the car is absolutely stunning and delivered as described!

I'm realy satisfied with the help of Alec Kisin for helping me to find the right car in these dealership. Thanks!

David is just awesome he really listened to my concerns about my bmw x5 he knows thats 1 of my baby toys and I really care about mt cars.

Great place. Bought two used BMWs, priced well and not a pushy sales environment. Mike is great and appreciate the finance manager Tony as well! Recommend for a no BS experience.

Great service. I was so happy to have found such a great car at such an amazing price. I was able to test drive it at a time that was convenient for me.

My daughter and I had a great experience at STEVENS CREEK BMWMANSOUR ZARE was the sales person that offered to help us and he was GREATNo pressure from him he said he just wanted us to LOVE OUR CAR he helped us and let us test drive the cars we were interested in and he looked around the lot while we were test driving for the perfect car with the options we wanted.he answered all of our million questions and made us feel welcome and comfortable at the dealership. Thank you MANSOUR for all your assistance. And thank you STEVENS CREEK BMW for your GREAT SELECTION OF BMW CARS and FRIENDLY and HELPFUL EMPLOYEES

I will start off by saying I had a great experience working with my sales person Fred!! But originally I was assigned another, that unfortunately wasn’t helpful and just waived to the hundreds of cars on the lot for me to go look for which I was not going to do, not very good customer service there. I had set up an appt online to look at a specific car to test drive, I was told it was available and even got a follow up call prior to confirm my appt and that the vehicle would be ready. When I arrived it wasn’t even available to test drive or out of the shop to determine whether it would be kept for inventory, this is the part that was such an inconvenience. If you’re going to set an appt please make sure the car is actually available for sale, that’s a recommendation I would give for their bdc/appt setting dept. But anyway I walked into the sales office and asked for someone that could actually help me and Fred stepped in right away. He was very apologetic even though none of it was his fault and he continued to assist me without any bs or waste of my time. He was always thorough and upfront throughout the process as I had to get out of there in time to pick up my child. To speed things up while I waited for another car I was interested in to test drive, I started the credit application process, then test drove, then was on my way to finance. I also had a great experience with the finance manger Livia, she was quick and efficient. Thank you Fred and Livia for the turnaround experience working with Stevens Creek BMW!

My experience at the place was really pleasant. The sales associate who I ran into, Jonathan (Johny) was quite helpful. He took care of everything and was very mindful of everything required. His hospitality is really commendable, right from the moment i entered the premises of the dealership until I left, he took care of everything. The only thing I would say that need to be improved would be on the wait times on the paper works, obviously something Johny cannot help. I again would like to sincerely thank Johny's help.

The pricing is so complex, the finance manager Bill, dint even try to simplify it for me. But my 5 stars is for Micheal Spanton is a great person and a wonderful communicator, I had a good experience purchasing the car online he tried his best to make things seamless as possible

Best car buying experience I have had. TJ did a great job it made my experience feel exclusive with full attention

We had a great experience trough our lease process. The entire team, including sales specialist, sales manager and finance manager Did an excellent job.

Ron Ryan and MK were truly amazing. I have never had a car buying experience like the one I just had with both of them. I already refer 3 friends.

Kamran Huroon made our buying experience very enjoyable. He was a true professional, patiently listened to our requirements and found just the vehicle that we were looking for. Thank you Kamran!

We randomly came to the store, found what we want. We were noticed and welcomed and we were able to purchase what we want with pretty much the price we were thinking. We had a selection to choose from. People treated us well. Thank you.

Always a Pleasure working with Stevens Creek BMW. Ahmed is great and helpful. Was needed two cars and they made the process easy and enjoyable. Esther was very easy to work with and helped out wherever she could. Ill only buy from them.

Good customer service

Rocky Karimi is an exceptional salesperson! This is the third car we've acquired with him and it all went very smoothly. We felt that he gave us a very fair deal on the car and the early turn in on our previous car. He is an absolute pleasure to work with! Everyone at Stevens Creek BMW is focused on customer service, not only in sales but the service department as well. We've been customers of this dealership since 1985 and will remain so!

Great service and no pressure. Ron Ryan is the man!

Bought a precertified BMW Z4, that was detailed and delivered to my front door in Stockton. The sale and courtesy in the buying process was top-notch.

Car could have been detailed better. I had to clean when I got home. Otherwise,

Very smooth transaction all around. Ahmed and MK paid attention to details, were very professional throughout the whole process.

I had good experience in getting my lease particularly to meet my requirements.

Was very pleased with my experience with TJ and Esther. TJ was very responsive and delivered on everything exactly as committed in our communication prior to arriving. Also, we love our new CPO! The only thing that made me somewhat uncomfortable is that I noticed several other customers not wearing masks inside the dealership. I imagine that piece is difficult for the dealership to manage, though.

Leasing a new car or any public service where you need to deal with others outside of your home is awkward during Covid-19. I did my research online, negotiated with the Internet manager TJ Singh via email and phone calls and finalized the deal by signing all documents outside in the lot with face masks and distance.

Quickest and easiest tr@nsaction I?ve ever had buying a car. Mike Spanton was terrific. Upfront no bs. Pleasure to deal with

great placd...great people...closest thing to euro heaven I can get to

Was very pleased by the service and attentiveness of everyone there.

Awesome car service and person I worked with to buy this car

Before visiting Stevens Creek BMW we stopped at other dealerships that include Roseville, Sacramento, Elk Grove, Modesto, Pleasanton and a couple of others. No doubt a lot of driving coming from Stockton over 2 days. We were in no hurry to buy but wanted to get a feel for the market. After stopping at SC BMW it was hard to walk away. Hands down one of my best experiences purchasing a car. Manuel Gouveia was more than helpful when it came to finding the right car at the right price for my daughter. Buying a BMW for the first time can be a little intimidating but after this experience we will no doubt be back for another vehicle in the near future (ASAP if you ask my wife). Along with great service finding the right vehicle came Livia Duval, the Finance Manager. She recommended the perfect options for my vehicle that fit my needs with zero pressure. It was a very pleasant experience finalizing the deal and I honestly dont think I couldve walked away anymore satisfied than I did. We will recommend Stevens Creek BMW to anyone looking for a vehicle.

Purchased my first BMW at Stevens Creek and couldn’t be happier with my experience. From working with Manuel Gouveia to find the right car, to working with Livia Dival to complete my experience. I traveled from Stockton to purchase my vehicle after trying dealerships in Roseville, Elk Grove and Fremont. Was well worth the time and effort to visit Stevens Creek BMW. Thank you

Our salesperson Kameron was very helpful and professional. Helped a great deal with our decision to pick the right vehicle. Great follow up after purchase.

Outstanding service! By far one of the best service customer experience I ever had, the exceptional attention and follow up to my request was amazing. Great facilities, qualified sales reps and overall superb BMW customer service is unmatched. Thanks to Ahmed Kandil and his professionalism and patience. I'm trilled with my new X5.

We have an excellent buying experience with Stevens Creek BMW...from choosing a Car to deciding which one, our Sales Rep Manuel Manny did his magic and got us the car I really wanted! We couldnt be happier with our purchase. I highly recommend Stevens Creek BMW for all your car buying needs. They go above and beyond our expectations!

Professional behavior and friendly staff

Salesperson Johnny is very knowledgeable and friendly. He made us very comfortable and relaxed while we were doing negotiation and we think we came away with a very good price on a X5. The dealership never put pressure on you about buying and all the employees we met were very nice and friendly. We recommend anyone who wants to buy a BMW to Stevens Creek BMW. Thanks to Johnny and Stevens Creek BMW.

Perfect, Alec was so knowledgeable, helpful and patient, used car selection was huge and competitively priced, buying process was fast, facility was clean and sanitized, staff were all wearing mask

It was great to walk into a dealer that gave great customer service all the way through from start to finish! I had been to 3 other dealers in the east bay and they were no where near the type of service I received from Stevens Creek BMW!

I have Kamran Haroon helping me with the process choosing the car. He was wonderful . I'm strongly recommend the service there by him. Thank You, Tammy Nguyen

The sales person found me a car with the features I wanted, and a couple very attractive incentives on a 2020 model.

car was ready to purchase once i got there and transaction was easy!

I had the best car buying experience. Alec, the salesman was very professional and helpful. It was a pleasure to deal with him.

Uno was excellent. Very conscientious and followed through even after the transaction was completed.

I worked with Mitch and Alec at Stevens Creek and the experience was awesome. My wife and I leased a 2020 X5 from Stevens Creek and I would highly recommend this dealership. Thank you Mitch and Alec!!

Excellent experience during the sales process. Alec Kisin took care of all items.

Prac is Very approachable. Answers to all our questions.

It was a simple process, good quality car for a good price

Stevens Creek BMW was wonderful to work with. They were friendly and very efficient. I would highly recommend them and will definitely return to this dealership to make another car purchase in the future.

Walked in super excited to purchase my first BMW, Manuel greeted me in the parking lot and did a great job of showing me several car options. He was really easy to work with and not pushy at all; he did a phenomenal job of explaining the differences between the different vehicle models. Manuel then handed me off to Livia to do my financial paperwork; Livia gets 5 Stars from me! She did a wonderful job throughly explaining my financial paperwork and maintenance package bundle, not only did she give me a great maintenance program deal but she managed to lower my interest rate as well! Overall it was a fantastic buying experience at Stevens Creek BMW! I recommend all my family and friends to buy from this dealership.

The best experience I have had purchasing a car. The team was friendly, the process was smooth, the timing was quick.

We were looking for 3Series- we found the car at this location- it had the package we wanted and then some. Unfortunately this dealership was 350 miles away. We called to verify the car was available, it was and they put it on hold for us. We drove six hours and when we arrived the car was parked out front waiting for us. The car was super clean and in extremely great condition. We were so excited. The dealership was respectful of the Covid rules, they offered gloves and masks to us. The was extremely clean, even though they were busy. The salesman Alec, was professional and friendly. He made sure the process was easy and quick. The Finance Manager MK, was also very professional and friendly, explained all our options and presented all the available warranties and extras. There was NO pushy sales or tricks. We were completely comfortable and happy with the purchase. My husband and I have been talking about purchasing another BMW in the near future and we plan to make a trip out of it- yes, the experience was that great!

Made the buying experience easy as always. I love this dealer and have purchased several cars here. :)

Experience was good. Bought a new X5. Fred did a great job.

For the most part, a dealer is a dealer. You can order the same car anywhere. What sets Steven's Creek BMW apart from the others is the people. I told the salesman (Rocky) what I wanted and a few weeks later, the car arrived exactly how I wanted it. He helped gather all my credit information ahead of time and the purchase process took less than 45 minutes. This is the fifth car my family has purchased here in the past 10 years and as long as they continue to treat us this way, we will always come back.

Stevens Creek is a great dealership. I really like the way they price their vehicles transparently and avoid the typical car dealer negotiations. They gave me a fair price for my trade-in as well.

Both my leasing guy Manuel and the financial person were very helpful and knowledgeable. They made my experience painless and quick. Both were very accommodating

My advisor was very attentive and even accommodated for items I forgot to report when initially bringing the car in. He was very professional and responsive. While I don't blame him, my car was cleaner than I brought it in, but still pretty dirty. Might just want to to a QA on the washing. The only reason for the 4 of 5 is the inability to reach service via phone in advance. I think this is a basic requirement for Service and calling unsuccessfully three times to reach a human to schedule an appointment is unacceptable. Due to this I would be indifferent in recommending Stevens Creek over Mtn. View for future service or to a friend. I hope you can improve this going forward. thx

Well run organization that has its act together in unprecedented environment. They are able to meet their customers needs staying safe.

Staff were exceptionally friendly. Good selection of vehicles on the lot. Facilities were fantastic.

The service was perfect. They picked up my mini at my address and returned when the service was complete. This was done because of the lockdown. The whole experience couldn’t be better. .

The process was great. Enjoyed working with Freddy and Fred and the dealership was very accommodating with the Shelter In Place restrictions.

My salesperson was exceptional and very friendly. He was inviting but not intrusive. I will be back and ask for him again!

Manual was very helpful and knowledgeable about BMWs

The customer service we received was amazing everyone was so kind and welcoming. Answering our questions and accommodating our request. I would definitely recommend anyone looking for a car to shop here.

sales rep. Kamran Haroon was very knowledgeable and patient, helped convince me that three pedals may not be necessary in order to have a great car.

Kamran was a great sales person. Knowledgeable. Attentive.

Enjoyed getting my new BMW X3 from Stevens Creek BMW. Great service as always

I was very impressed with how my order for a new 530e BMW was handled. Mansour was an absolute pleasure to deal with. I sat with him and we went through all the options and I ordered what I thought would fit me best. He also explained what each entailed to be sure I was aware of what they represented. Also, when I was called to pick up the car, Montazar processed the paperwork and clued me on the service options, warranty and service information. The whole process went smoothly. Before I drive off with the car, Mansour went through the basics of the car to make sure I can safely navigate the road.

It was such a great experience, buying a new BMW at the Stevens Creek facility with Fred Khosraviani. Fred responded to my call with the professional quote, and gave me exactly what I was looking far - great customer service. It was no delay in our communication, the car was ready for me when I arrived, the price for the car was exactly the one on the quote. No unpleasant surprises, and hidden fees. I am very happy with the new car and with Fred's customer service.

The Sales Consultant, Alex, went out of his way to secure the vehicle that I wanted for me. Simply outstanding job!

Thank you TJ for finding the X3 I was looking for!

Mansoor was very helpful and made our car buying experience pleasant!! He was willing to let us test drive 2-3 different models before we were ready to make the purchase.

They had the certified pre-owned car I wanted for a fair price. The buying process went well and was very quick considering how long dealers usually take. Happy with my experience at Stevens Creek BMW.

Absolutely fantastic service, professional people and very good deal 👍😉

It was nice and smooth experience here at Stevens Creek BMW. It was nice experience doing purchase with Mansour Zare who handled by whole sale process. He was always quick with response and very helpful.

I went in to just check the cars options and walked out with a car

On a vehicle buying trip for another family member, we stopped here to look at new BMW's. Our 2004 325ci was still in good shape but my plans were to get a new one this year. Salesman was very pleasant and honest with me about the purchase of a new BMW. He mentioned BMW rebates that were going on at the time and that sparked my interest a bit. As it turned out, we got the car we/I wanted a few days later with the items I wanted for the sticker price "out the door"! Saved some money, so thanks to Kamran for being up front with me.

The sales person Alex was excellent and made the buying experience enjoyable and pleasant. He was also very knowledgeable and patient walking us through various options and scenarios. The other members of staff we dealt with were also all very friendly and nice.

Very knowledgeable and friendly staff. They Made sure we get what we wanted without being pushy

First class experience in every respect, no haggling or sales pressure. We found the car we wanted to lease at the right price.

Overall my experience met my expectations. Some issues with the car after purchasing, but that is expected with buying a used car vs. new. The point is they did what needed to be done to fix the issues and did it with a smile. I'm high maintenance, so kudos to Omar Draz and Michael Spanton for being so accommodating and patient with me. Thank you!

Ron Ryan is very knowledgeable and responsive. Buying a car is not pleasant but between Ron and the finance person, it went very smoothly.

Best prices in Bay Area. I recently purchased a new 7series after shopping around for months and reviewing every dealership final offers. Stevens Creek BMW give me the best price. The staff were very knowledgeable and professional especially the Manager Email and our salesman Rocky. I love my Car Thank You.

Awesome Internet Department. Quick discussion on lease and agreement. Friendly Staff. Awesome finance review. Thanks, Alec!!

Got my dream car and had a fantastic customer experience along the way!

-Very friendly staff -nice and neat dealership - good Coffee ! - Mansour Zare was one of the best sell person I have ever met . Supper knowledgeable about BMW and leasing process ,

This is a great dealership. Fantastic customer service!

Great follow-up and response time from the sales person!

It was a pleasure to work with this dealership and Mike for leasing our new BMW X3 2020. There was no pressure and negotiation was smooth. We got the car we wanted at a price we wanted. All the staff were nice and helpful.

Was able to get a great price on a new car. Car was ready for me when I got there. Quick and efficient transaction.

They were great, I called the night before To arrange a showing on the internet listing.They agreed to hold the car for me until noon as I was driving four hours to get there. Mundo was there to meet me and had the car ready to show. The car looked great and appears to be in better than expected condition. Mundo explained many of the features and operations of the tech stuff, very helpful. I decided to buy the car. In the next step I filled out preliminary paperwork and was handed over to the finance guy whom was also very professional (forgot his name) When I was with the finance guy Mundo took the car to the detail guys whom cleaned up a couple of areas to make the car look brand new. (This was not expected but very appreciated) great experience! I picked this dealership because they had the used car that had the features I wanted.

Friendly, attentive nice people and hassle free transaction! special thanks to Mr. Said for his above and beyond help!

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

Experience at Stevens Creek BMW was fantastic! Uno is a great salesperson and really took care of us.

Effervescent experience here. TJ Singh did an excellent job & helped me a lot with the purchase of my car. His communication & response time was very good. So much happy with the overall experience here. Highly recommend this place. Thank you!

I have been a customer since 2005. Absolutely no problems, okay there was one but was totally resolved to my satisfaction. Recently purchased a certified 320i and couldn't be happier. Thank you Ken Evan, Ron Ryan and Bill La

Johnathan Ngo Was a great person to work with, highly recommend himself

Exceptional staff that takes pride in a personal touch. TJ and Aemal took excellent care of me with the purchase of my car. I couldn’t be happier. Thank you

This is the third CPO BMW we have purchased from Stevens Creek BMW. Great dealing with them, they had the best price every time we were looking for a BMW.

Want BMW Genius to help me get familiarized with the new car. Other than that the experience was 10/10

We really liked this dealership. Our Sales Adviser Mansour Zareasadabadi was exceptionally friendly, patient and willing to get for us what we wanted. We are very thankful for all his care.

Steven's creek BMW is by far the best dealership I ever worked with. For the last 11 years I exclusively get my family cars (8 so far) from them.. Everyone is very customer obsessed. You end up developing relationships there to the point when you stop by, its like visiting a friend.. Sales, finance and maintenance departments are second to none..

Super friendly people! Bill La and Bob Christie were amazing!

Awesome wide inventory selections and outstanding customer service.

The best cars In the whole world

Best experience , very friendly and helpful Special thanks to Andy and Bob

I love the support ams service from Steven Creek BMW. Zhiwei is a excellent sales.

Helpful, knowledgeable and courteous sales crew!

Overall great I got a car that was prefect for my family and I?m very happy

Alec Kissin, a terrific salesman, who found the exact vehicle I wanted in one day. The buying process was hassle free and straight forward. This is my fourth BMW and my third dealership. I highly recommend Alec and the team at Stevens Creek.

Monsour at the Stevens Creek BMV dealership was very pleasant to work with.

Buying Car third time from T J. He is very friendly and knowledgeable, and provides excellent service.

Eli was exceptional. He explained the vehicle operation excellently. He had very low key personality.

Stevens Creek BMW in Santa Clara has a great inventory of cars and is very accommodating in meeting your purchase needs.

The sales person (Fred) acted professionally, was honest about pro/cons of cars. Stayed late to close the deal .

The dealership had a great selection of CPO vehicles and their prices were fair. The no-hassle policy makes shopping easy. The salesperson and manager were pleasant and easy to work with. It was a painless purchase.

Quick and easy, Ron the internet sales guy was a pleasure to deal with and easy going. No high pressure sales tactics. Same thing with their finance dept, easy, thorough, and quick. They help me transfer my personalized plates and saved me a trip to the DMV. Thanks SC BMW.

I recently visited Stevens Creek BMW in my search for a new car. I was greeted at the door by Uno Ueneburen, my sales advisor, and after a few questions and suggestions,, he directed me exactly to what I was looking for. I knew I was in good hands. We went for an exhilarating test drive, he answered all my questions with great technical knowledge and on the way back to the dealership I decided that was the right car for me. Uno took care of everything and made the paperwork process as painless as quickly as possible. I went back home with my dream car! Five stars!

Everyone there was very friendly. Alex Chui made us feel comfortable and really wanted to get to know my family and I. He had my vehicle prepped and ready to go.

Wonderful easy buying experience of a 428i (best car best price) with bob and perla

Great service and selection

BMW Stevens creek is one of the best dealer in the Bay Area. I check from San Diego to Sacramento while buying my X3 Stevens creek BMW prices and deals no one was able to match or come closer. Sales man Vinne Do and finance manager MK are the best people to work and get good deals. MK finance manager is very cool, explained in detail everything, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end. I highly recommend Stevens creek BMW check here first before going to any dealer.

Excellent selection of quality vehicles

Very great experience, nice people, thorough explanation, lots selections, detailed introduction. I had a wonderful time shopping a new car there.

Sales mgr. TJ Singh is very helpful and a great person to work with, I had a superb experience working with TJ. Overall helpful staff and good deals.

The buying process and deal was working well. It was a pleasant experience overall.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

Had a very painless experience buying a CPO car from this dealership. There was some construction in some of building, which is the only reason I gave the facilities 4 stars.

I am so impressed with the service at this BMW dealership service center. We have owned 4 BMWs in the past 15 yrs. We recently moved to this area and after trying another BMW service center and receiving less then stellar service we decided to give this dealership a try. We made a right choice. I was so impressed with their service. They pay attention to details, and they treated me as if I was the most important client they have. I saw them repeat the same service with others as we waited for our cars or shuttle service. Brian, our service guy was fantastic. Kept me informed throughout the process. Adrian the shuttle guy was an absolute delight. Now to make an appointment for my husband’s car.

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

Wonderful and amazing car buying experience! Thank you so very much Ahmed! Thank you so very much Flora! Thank you so very Stevens Creek BMW!

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

Very efficient and professional

My service rep Tyler did a great job, so did Andy the service manager!! Highly recommended!!

Great service dept, they keep improving and adding capacity. They really try hard to get the car repaired quickly. While they are not cheap, they are competent and they really do deliver a great experience.

The service team provided excellent professional customer care to resolve the root cause for my X5d showing a "Check Engine" light. Brian kept me fully informed as the mechanic followed recommended troubleshooting for 5 hours to correct the problem.

It was great! Dealer was a professional. They are the best.

It was a good experience. Very smooth process. I found the exact car I found on Carfax and I bought it.

Cant say enough of how great Stevens Creek BMW treated me. I was a little intimated to walk in there but i was treated and greeted by everyone and felt welcome and they understood what i was looking for and help me get my car and i could not be more happy i highly recommend

Everybody on site was great to work with. Mundo was very helpful in assisting us in turning our end of lease in and made buying a new replacement easy. From phone interactions to face to face conversations everyone was extremely pleasant and helpful from test drive to eventual financing. Thank You Mundo and everyone else at Stevens Creek BMW. We will be back if ever in the market for another BMW.

From start to finish my overall purchasing experience was wonderful. My sales rep, Laura Blanc kept me informed every step of the way with where the vehicle was in the process of arriving to be ready for delivery. I will tell family and friends in the market for a BMW to reach out and speak with Laura!

Excellent experience , salesman very knowledgeable and courteous.

Purchased a vehicle from DL over the weekend. Great service. Had the car ready when promised. Thank-you!

Both Alex Chui and Muhammad offered first class service. Thanks!

I was fortunate to encounter a sales person who is patience and addresses all your concerns and a finance manager who walks you through the paperwork in purchasing a CPO vehicle.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Great service by vinny. Highly recommend

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

Alec was super nice and provided great help in our purchase.

Alec is the salesperson you want to go to. Easy to deal thru email and promptly. Got a very good deal on the 2018 X2 xDrive! Thanks Alec!

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

We love the car and our salesperson Kip Lewis was fantastic.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

The quality of the car is good. The car is washed very clean and tank is filled up. Alex, the dealer helped me to connect my phone to the car. The deliver process is fast - just one hour including the financing process.

Bought a 2019 530e recently with good price and very smooth process.

Ken and the staff at Stevens creek BMW were very accommodating and thoughtful in their approach to client service. I drove a long distance to see the vehicle I eventually purchased. The car was cleaned, washed, and waiting for me when I arrived. Through and through great experience.

The entire car buying process was so smooth. After visiting many other car dealers, and experiencing great frustration by what seemed like less than honest sales people, at Stevens Creek BMW I never felt pressured or deceived in any way. Brian was great. He was upfront and attentive. I’d definitely buy from here again.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

The overall shopping experience was very pleasant. This was the 3rd time I bough or lease cars from StevensCreek BMW. The sals manager was great to deal with. He was polite, patient, helpful. All I need to do was to enjoy my new car.

Disappointed with the lease return process and the cost to repair bumper scratches

Excellent service and knowledgeable salesperson! Would definitely recommend to friends!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

Overall an enjoyable experience..Alex Chui was knowledgeable ..professional..they got me out of there reasonably quick..the dealership had a lot of inventory to choose from..

Max was awesome to work it. He helped us through various models/options to narrow down the car.

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Ken, Omar and Mary Ann were great through the process!

I recently purchased an X3 from Ken Liu at BMW Stevens Creek and had the best experience. He helped me find the exact car I was looking for and I couldn't be any happier! He was professional, friendly, and had a lot of knowledge on cars, which made the process seamless and easy. I would definitely recommend a friend to purchase a car here!

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I worked with Kamran and he made the process quick, easy to understand, and answered all my questions

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

The whole process of looking,buying and arranging financing was very professional.I never felt any pressure to buy and most of my questions were not only anticipated,but answered thoroughly.

The sale person, Amir, very patience, and professional to help me out to choose the right car for me.

Purchase of car out of lease end. Worked with Steve Hill.

Very good experience!! The financing part is very lengthy but overall the people who handled my case were very gracious.

Ron Ryan was a great salesman. I highly recommend working with him. Hey was responsive and honored everything he told me. I had to drive over an hour to get to the dealership. He made sure there were no surprises. His manager, Andy was also very helpful. I never felt pressured, yet Ron was responsive to every question I asked and every email I sent. He always responded. He went above and beyond when I ran into an issue after I left the dealership. He made good on his word and the problem was solved. My husband and are are both very impressed. We feel confident referring friends and family to Rob Ryan at Steven's Creek BMW.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

Great service, very friendly and professional staff. I will be back.

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

Good communication and professionalism throughout. Very high focus on best case experience

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

Great experience with the entire staff. They made the car buying experience pleasant.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

Love my new X5!!! Great experience with the entire staff, especially Jojo and Alex...they were so helpful and amazing in helping me find the right car!!!

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

My experience is related to Service. They WOW me! I am surprised to see negative reviews about service. I am loyal to BMW, ONLY because of my service team. Let's start with my stellar service advisor - Tyler Lem. He's the adviser you should ask for. TOP NOTCH. When I have gone in over the years, he always greets me, I sit at his desk and talk about what I need and the car. I have met my technician - Matt, who is THE BEST. And then's there's Jason - the loaner car coordinator - simply fabulous. Matt, my technician is superb! When he knows I'm coming in to pick up my car, he always comes out to say hi, explain what the issue was and is warm, friendly and knowledgeable. Matt and Tyler are a phenomenal team and like I said, THEIR SERVICE is why I'm loyal. To others, a customer/vendor relationship is two ways. Take the time to get to know your advisor and technician. The entire service crew is always very friendly and helpful. They are a busy shop for a good reason - they provide support and excellent customer service. Thanks Tyler, Matt and Jason! Love you guys!

I bought my BMW 540i. It's nice. T.J Singh helped me to buy this. He is excellent guy and I didn't go through any hassle.

We walked in just to investigate the 3series cars, and drove out with a 2yrs old lease returned one. Love it. It was the “peacock” blue with the M package, besides plenty of other packages. Gordon worked to get it cleaned and ready for us that day. One problem, he insisted that the driver was a non smoker, but we could smell some smoke. We have now located an ozone machine and are trying to clean the mild smell out of it. The car only had one key, but they made us another one in two days. Thanks. Love the car!

On 12/6/2017 I took my 2012 X5 BMW with 43,000 miles to Stevens Creek BMW for repair of malfunctioning front brake sensor. Service adviser Kenneth Evan was his typical very knowledgeable, competent, courteous and efficient director of the repair, but also checked for other recall issues on the automobile. He expedited a very pleasant experience once again for me within several hours, allowing me to reclaim the car the same day. I am very appreciative. Don Prolo

Every thing went as I expected. No issues to report and on time.

I am very happy with the BMW Stevens Creek Service center. I have a 328i and did my regular service. I think Elvin helped me in the service agent. Thank you BMW!!

Thank you Nasir, Steve & Mark for their help and support. Ehab Khadr

In my last visit and as usual, Stevens Creek BMW gave me excellent service and hence 5-star rating from me. Special thank goes to my service adviser, Tyler Lem, who is always courteous & helpful during my visit at the dealership.

Just had a minor repair and alignment done on my 4 series. Riccardo was extremely helpful and updated me during the day on the progress of the car. The service tech did a great job diagnosing the issue and did a full inspection. Rear brakes were worn and replaced. Alignment is spot on. I highly recommend Stevens Creek BMW for all service needs.

The experience was great all the way through. Maggie was helpful, engaged, and not pushy in any way. I got a great price, more than i expected on my trade in, and when i told them i was on a tight timeline, they got me out the door exactly at the time i asked. A really nice car buying experience, thank you Stevens Creek BMW!

My last service visit was the finest yet I must say .... the loaner was nicer than normal 3 series, the new coffee room was bright, roomy and quiet. Communication from Sean Henry ( service advisor) was spot on. Most efficient visit ever and work on my car was better than expected. Thumbs up

Kin was great! I gave it a 4 coz of the wait I had to do for my loaner even after I had a 10am appointment. I didn’t leave the place until after 10:30. Kin texted me the status of my car and he even made the effort to come talked to me and shook my hand when I picked up the car. That’s customer service. Thank you Kin!

I have a BMW X5 for 4 years and I always come to Stevens Creek BMW dealership for regular car maintenance services. I can see the shop is improving its service better and better. They remodeled customer lounge and now provided a loaner car service lobby. During last few year, actually I had not have any loaner car (it was hard to request one) for my service. Few weeks ago when I was booking a service, they took the initiative to tell me that they would provide me a loaner car and I felt surprising. Few weeks later, I went there for another service, and they also take the initiative to tell me that they were going to provide me a loaner car. After I arrived at the shop, they ran out of the loaner car, and then they arranged me to rent a car at Enterprise Rental Car company. I do appreciate this service. I can observe that this shop is improving customer service better actively. As you all know, some dealerships along Stevens Creek Blvd have more or less bad reputation about service. Seems this bad situation is not with Stevens Creek BMW now or at least is fading away. I really hope Stevens Creek BMW can continue keeping up and serve BMW customers better and better. I would like to give 5 stars. Thanks.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to anyone. Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

Tyler Lem was the BEST. THANK YOU for the excellent follow-up 🖒

It was great to take my car for service and have great service again. Thanks to Kevin for awesome customer service and great communication.

Awesome experience and customer service. Excellent 10/10 to my service advisor julie! She was friendly, nice, fast and made my life much easy. She was well prepared when i came to puck up the car. She updated me on time that the car is ready. And she made the whole experience super pleasant.

Unfortunately no car fit the criteria my doctor friend had. Had to eliminate BMW because of some instances of awkward cabin design. The X5 was closest but still couldn't get her to say "I must have it." The search continues...

Service was excellent. Good loaner car and staff was courteous

I had my X5 in for a safety recall this week @ SCBMW. It all went very well and I was especially pleased with the way my service advisor, Kevin Davidson, kept me informed by text of the status of the work. Thanks, Kevin!

My service advisor was helpful, courteous and respectful, as was my experience with the rest of the staff. Thank-you!

They did a great job fixing my car. I will not go back mainly because they charge too much.

Justin Carlos at Stevens Creek is the best service advisor. He's not only professional and thorough in reviewing and setting expectations on scheduled work, but also just a super nice guy. Someone you feel you can trust, which is what you need when dealing with automotive repairs. My last visit Justin helped me with was for a recall, and even though my car is now out of warranty and the work was free, he treated me with the same excellent customer service as always.

Recently I was passing through San Jose on a Saturday afternoon. After the Genius couldn't tell me what a warning light on my dash meant, I decided to go to the nearest BMW dealer, which was Stevens Creek. It was 3:30 pm. My car was taken immediately and they made an assessment by 5p even though they appeared to be very busy. In that short time my car wasn't able to be repaired but I learned I could drive it safely until I reached home. When I had tried to make an appointment at a nearby dealer I was told it would be at least 3 days, so I was extremely pleased with the service I received and would definitely recommend this dealership.

Took my car in for service (tire pressure sensor) and we where lucky to have a good representative who reminded us for recalls. Steve kept us in the loop by text. Once I was able to pick up my car the service crew was attentive and friendly however when I got into my car I saw my insurance in the back seat floor along w/ some other items? The items where located in the middle console...not sure why these items where in the back sea floor t? Did someone go through the console? If they need to move things around I have no issue, but please place them back.

I brought my 325i in for an airbag recall. The dealership loaned me a new 325 to drive, and completed the job in short order. They even washed my vehicle. However, I was presented with an estimate of over $6,000 to perform repairs, The repairs are needed and I appreciate the estimate, but dealer prices are outlandish. $92 for a lower radiator hose? A Gates hose is $17. $80 for a fan shroud available aftermarket for $27. On and on it goes. And the hourly labor rate, wow. Thanks but no thanks.

I took my car in for regular maintenance. The service team there was very friendly. They assured me they would contact me to let me know when it was ready. I went to Santana Row for lunch, gotta love that! I received a text after I finished lunch. (perfect timing) My car was ready and looked great! The Quality Team washed and looked like they waxed it too!! Thank you!!!

I had some problem with my engine light.So made next day appointment and Justin was really helpful and he followed up every single procedure and informative as well.

Ashley is great, kind and gives very good Customer service!

Free coffee, fast replacement and great people A+

My service advisor, Ken was knowledgeable and provided excellent service. He kept me up to date on the status of my car, as I chose to wait until my car was done. I am extremely happy with the service provided and will definitely return here. Thank you so much, Ken!

Had to take my 2001 330ci in for that Takata airbag recall. Setting up the appointment over the phone was a cinch, as was dropping off the car. Neil Simon was my Service contact and was fantastic in ensuring my car was taken care of. He even gave me his direct mobile/message number so I could get in touch with him immediately if I had to. My car was finished earlier than expected, and Stevens Creek BMW even gave it a complementary exterior wash! Fantastic service experience overall.