The Sales Consultant, Alex, went out of his way to secure the vehicle that I wanted for me. Simply outstanding job!

I had a great experience at Stevens Creek .. They took great care of me.

Thank you TJ for finding the X3 I was looking for!

Mansoor was very helpful and made our car buying experience pleasant!! He was willing to let us test drive 2-3 different models before we were ready to make the purchase.

They had the certified pre-owned car I wanted for a fair price. The buying process went well and was very quick considering how long dealers usually take. Happy with my experience at Stevens Creek BMW.

Johnny Ngo is an exceptional sales representative! I had great experience buying my new BMW. I received a really good deal for my purchase. I would recommend Johnny Ngo to all my friends and family in the market for a BWW.

My husband & I love Stevens Creek BMW! We are proud owners of two BMW's most recently a 2020 X5. We have been consistently enjoyed exceptional service on our cars - thanks to Tyler Lem who embodies the BMW Customer Care Brand in the most exceptional way. He always goes beyond the call of duty to make us feel like valued customers. Rocky Karimi in Sales is exceptional as well. Thank you very much Tyler, Rocky & BMW!!!

I am very happy with the overall experience at Stevens Creek BMW and the excellent customer service provided to me by Rocky!

Good friendly staff, I always get my car serviced here.

Absolutely fantastic service, professional people and very good deal 👍😉

My experience went very well! Ken Evan was very helpful and friendly. Brake pads were in need of replacement and Ken was kind enough to inform me that my vehicle's brake pads were under warranty! Loaners were available right away so I was able to commute to work. Also, I like the renovation on their offices, its design is very clean and modern.

I enjoyed the Customer Service provided by both the Service Department and Sales. My cars were serviced on time as promised. I received follow-up calls and updates. Great people! Thank you!

They have a large inventory, new models and used,

It was nice and smooth experience here at Stevens Creek BMW. It was nice experience doing purchase with Mansour Zare who handled by whole sale process. He was always quick with response and very helpful.

My service adviser Tyler Lem is fantastic, superb in every way, top-notch. He is courteous friendly, competent, and knowledgeable. With Tyler, I feel like a client not a customer.

I went in to just check the cars options and walked out with a car

On a vehicle buying trip for another family member, we stopped here to look at new BMW's. Our 2004 325ci was still in good shape but my plans were to get a new one this year. Salesman was very pleasant and honest with me about the purchase of a new BMW. He mentioned BMW rebates that were going on at the time and that sparked my interest a bit. As it turned out, we got the car we/I wanted a few days later with the items I wanted for the sticker price "out the door"! Saved some money, so thanks to Kamran for being up front with me.

My sales representative Fadi who stated the conversation and helped me all this process of buying the BMW was exceptional. He offered me a great price and I will recommend everyone to look for this guy while you visit this place. He is exceptional and I want to thank him for all his support.

The sales person Alex was excellent and made the buying experience enjoyable and pleasant. He was also very knowledgeable and patient walking us through various options and scenarios. The other members of staff we dealt with were also all very friendly and nice.

Very knowledgeable and friendly staff. They Made sure we get what we wanted without being pushy

I love the car I bought from Stevens Creek BWM. My sales consultant Edmund is really helpful. I really appreciate his work!

It was a great experience to have a test drive, get all the options available, apply the corporate rate discount and get a great support on the finance. I was a great experience for my first BMW. Also the seller was very proactive to show me the car, do a test drive and follow the process.

First class experience in every respect, no haggling or sales pressure. We found the car we wanted to lease at the right price.

Great BMW store with very large stocks, all cars Worth a visit

Very good! Fadi was very helpful and made it an amazing experience.

Always buy my BMW's from Stevens Creek! Great service and great prices!

Overall my experience met my expectations. Some issues with the car after purchasing, but that is expected with buying a used car vs. new. The point is they did what needed to be done to fix the issues and did it with a smile. I'm high maintenance, so kudos to Omar Draz and Michael Spanton for being so accommodating and patient with me. Thank you!

It's a really awesome experience with SCB stuff specially Fred & Omar. Thank you guys for your help and support

Walked up, was greeted immediately, found the car we wanted, and we were out of the door in 2.5 hours. Very easy, no hassle purchase.

Everything went well. Great team, makes your purchasing experience very smooth!!!!!

We were fortunate to have salesperson Ricky Tan offer to assist us when my wife and I arrived at Stevens Creek BMW. We were looking for a used BMW i3 with range extender after having had an unsatisfactory experience with an ignorant salesperson at another dealership which shall remain unnamed. Ricky turned out to be thoroughly knowledgeable, friendly, cheerful, overall a pleasure to work with. After some goodnatured bargaining, we went home with the car we had been looking for. Thank you, Ricky, and Stevens Creek BMW.

the team was very helpful and happy to meet my needs.

Ron Ryan is very knowledgeable and responsive. Buying a car is not pleasant but between Ron and the finance person, it went very smoothly.

Best prices in Bay Area. I recently purchased a new 7series after shopping around for months and reviewing every dealership final offers. Stevens Creek BMW give me the best price. The staff were very knowledgeable and professional especially the Manager Email and our salesman Rocky. I love my Car Thank You.

First of all I want to thank Fred Khosraviani who went above and beyond and helped my purchase my dream car. Fred has by far been one the best and awesomest salesman I've had a pleasure working with. I bought a certified pre owned m3 and fred knew pretty much everything about the car from what packages it had, how everything works, etc. I'm not gonna lie, I was at the dealership for 4 hours, but most of the delay was because I was trading in a car and there was a mix up with the paperwork. Anyway, after few hours I drove out of there with my dream m3 and it was all thank to Fred. All in all I had a very positive experience purchasing a vehicle from here and I'll definitely come back to Fred if I need other cars.

This is the second car we have purchased from Stevens Creek BMW. Both times used Vinny as our salesman. He and MK (finance guy extraordinaire) took excellent care of us, and we could not be happier! Thanks to all involved in our purchases...we will be back when it is time to upgrade!!

My experience at SC BMW was definitely a pleasant one. I was greeted by Fadi who was deeply knowledgeable and passionate about BMW cars. It’s rare to see that nowadays with salespeople. I was looking to get into an X3 with the M package and he walked me thru the car’s features and took his time with showcasing it eloquently. This world needs more people like Fadi and this dealership is certainly lucky to have him!

Awesome Internet Department. Quick discussion on lease and agreement. Friendly Staff. Awesome finance review. Thanks, Alec!!

The sales person was amazing, from the first moment we spoke with him and was very knowledgeable regarding the car features, etc. The show room was recently renovated and looks great. I was a little disappointed about the process and the final documentation package wasn’t what I expected. Other than the last part, we are very happy with our purchase.

Got my dream car and had a fantastic customer experience along the way!

Welcomed as I arrived and made to feel right at home!

Mansour Zare the best sell person I have ever met .! - Supper knowledgeable about BMW and leasing process. Kind and patient, -Very friendly staff -nice and neat dealership - good Coffee !

-Very friendly staff -nice and neat dealership - good Coffee ! - Mansour Zare was one of the best sell person I have ever met . Supper knowledgeable about BMW and leasing process ,

Redmond is a good salesman. Esther were fantastic in finance. All employee are very friendly. Nice overall car buying experience.

Friendly, courteous and fair

I found the vehicle that I was interested in, contacted a salesperson, was continually updated through the process and was treated well. Great experience buying a used car. I can only imagine how well they treat you if you buy something worth over twice what my used car cost!

Great dealer ! I always bring my vehicle for maintanance to Bmw Stevens Creek . Thank you to Kevin Loftus from service department for great customer service , i enjoy to work with him . I defenetly will come back again and will recomended all my friends ;)

Had an amazing experience at the Stevens Creek BMW. Said was helpful and really patient all throughout our deal. Thanks Said f or helping us get an amazing deal. We would definitely recommend Stevens Creek BMW to everyone! :)

Ricky Tan met us almost immediately. He was very friendly and honest. He answered all our questions and was very upfront. It made the decision to lease from him that much easier. Our struggle was which car...

Had good experience with Stenves creek , give me the deal what i asked . thank you .

Kevin was warm, effective and helpful.

I had the pleasure of working with Ricky. I came to stevens creek to look at a car for my wife. the lady i emailed initially told me she couldnt help as she had an appointment scheduled to see the car. Ricky spoke up and said its first come first serve so he showed us the car. After he helped my wife I just had to buy a second car from him so that he got full credit! the process was smooth and im happily driving our new cars

Awesome experience getting a BMW here, Fadi helped us out with everything and was a pleasure to work with. Came back again to have some detailing work done and Fred is quick to respond when I had questions.

Uno, was one of the best sales person I’ve done business with. He is very attentive, helpful and knowledgeable. He made me feel as if I was buying a car from a friend. I would definitely do business at this dealership again, because of him. Great personable experience here.

Went in with a friend.Highly impressed with the staff

Ken Quach was the sales rep that helped me while shopping for my new vehicle at Stevens Creek BMW and he was very helpful and no pressure at all. The overall process was very easy and smooth including working with MK, one of the Finance Managers, during the finance process. Everyone took into consideration what was important to me in both the vehicle, cost and financing. I would highly recommend Stevens Creek BMW. I've purchased my past vehicles there and will continue to do so in the future.

This is a great dealership. Fantastic customer service!

I was kept in the loop throughout the whole process from finding the exact model, year, & color I wanted to driving home in a new car. Good experience overall!

Great follow-up and response time from the sales person!

Very very pleasant experience! Would highly recommend.

Who doesn't want a BMW I do I do!!!

Amazing experience! This was my first time purchasing a BMW and it was so seamless. TJ S. was absolutely wonderful and made the process a breeze. MK in finance was equally as amazing. If this first experience is any indication, I imagine I will be a loyal BMW owner for many years to come.

It was a pleasure to work with this dealership and Mike for leasing our new BMW X3 2020. There was no pressure and negotiation was smooth. We got the car we wanted at a price we wanted. All the staff were nice and helpful.

It was a pleasure to work with this dealership and Mike for leasing our new BMW X3 2020. There was no pressure and negotiation was smooth. We got the car we wanted at a price we wanted. All the staff were nice and helpful.

Overall was great. Fred took time to address what car I needed. I stated car was dirty and he took the car to get re-detailed and he waited while it was done. He made sure car was extra clean and gased up. Those little details make overall buying experience 5 stars!

Alec Kisin was really helpful and we had a great experience buying our car. Alec was straight to the point with the car price, which saved us a lot of time buying the car.

Was able to get a great price on a new car. Car was ready for me when I got there. Quick and efficient transaction.

We had an excellent experience while buying the used BMW 428i. Our sales representative Johnny Ngo was very nice, helpful and knowledgeable! I would go back to this dealership to buy a new car.

They were great, I called the night before To arrange a showing on the internet listing.They agreed to hold the car for me until noon as I was driving four hours to get there. Mundo was there to meet me and had the car ready to show. The car looked great and appears to be in better than expected condition. Mundo explained many of the features and operations of the tech stuff, very helpful. I decided to buy the car. In the next step I filled out preliminary paperwork and was handed over to the finance guy whom was also very professional (forgot his name) When I was with the finance guy Mundo took the car to the detail guys whom cleaned up a couple of areas to make the car look brand new. (This was not expected but very appreciated) great experience! I picked this dealership because they had the used car that had the features I wanted.

Seamless experience with service.

Professional and friendly service. Got the maintenance taken care in the promised time. Waited for the car in a very nice and clean lounge.

We’ve purchased two cars from Prac at Stevens creek BMW this year, and wouldn’t hesitate to go back. A good salesman can make or break the experience, and he expertly handles a very high dollar customer service sale. The dealership is always busy, so it’s not a quick in-n-out trip. Let them known what your looking for and give them the time to find it, and you will have an awesome experience.

Had a pleasant experience buying the car at Stevencreek BWM with Alec Satish

Seid is great sells man. I really appreciate his service.

Service department here is excellent. Recommended proper services and even took care of outstanding warranty issues.

Friendly, attentive nice people and hassle free transaction! special thanks to Mr. Said for his above and beyond help!

Friendly, attentive nice people and hassle free transaction! special thanks to Mr. Said for his above and beyond help!

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

I had great sales, Manuel Gouveia, to helped me to purchase a new car

Update Dec 26 - Fortunately the management team from Stevens Creek helped in cancelling the extras added to my purchase - now I am overall happy. This shouldn't happen at all, however I trully appriciate the approach they took in solving the issue - I don't see too often such customer orientet mindset. 5 start for the sales men who took me on the test drive and was super helpful, polite, nice and fair (Said) - the car itself is lovely. I was fooled, tricked by the finance lady (Sara / Zhang Rucong) who made me pay $850 extra on CPO i3 for extra "warranty". Or triple check each word on any paper you sign regardless if she is pushing you to hurry or saying that you have already seen this. See story below. Plus watch out for the 5 star reviews and check the "people" who wrote them and how many other reviews they wrote. I walked-in with a credit union offer, and she said that BMW Finance can finance me with better or at least same APR. It turned out the she made up the numbers in a way that the same monthly payment came out for the BMW Financing as the credit union so I decided to go with BMW. It turned out the BMW gave me a 50% better APR, but she added some extra warranties to my purchase so that the price of the car (incl. the loan itself) increased in a way that the monthly payment was the same as with the credit union. She said: we managed approve the loan with BMW, plus include extra protection with it. The trick was that the purchase took two days (as the bank closed on the 1st day), so on the 2nd day when I've actually signed the loan papers - she was in a rush and saying that these are the very same papers from yesterday, the loan is OK - same payment as credit union but with extra protection. My bad. When arrived home, taking a deep look on the papers I have seen the trick. While on the first day when she was pushing super aggressively the extra warranties and I was pushing that no extra is needed, she said lets came back to this topic tomorrow. Well, the next day when the loan was actually signed seems that she returned to this topic without me and tricking me to sign papers that "I have seen the day before".

Experience at Stevens Creek BMW was fantastic! Uno is a great salesperson and really took care of us.

This if my first BMW and it is a wonderful experience. bob is very nice and i enjoyed the test drive with him. And when i was in trouble with negotiating a car insurance, finance manger Perla helped me and helped me negotiate a much lower rate than i expected. what an amazing team.

Effervescent experience here. TJ Singh did an excellent job & helped me a lot with the purchase of my car. His communication & response time was very good. So much happy with the overall experience here. Highly recommend this place. Thank you!

I have been a customer since 2005. Absolutely no problems, okay there was one but was totally resolved to my satisfaction. Recently purchased a certified 320i and couldn't be happier. Thank you Ken Evan, Ron Ryan and Bill La

Roky did amazing jog and help me get BMW that I want.

This is my 3rd BMW I purchased from Stevens Creek BMW. They are true professionals that understands their products and has true passion for BMWs. The service is great and the pricing is very fair. My salesman, Rocky, is a great asset to their business. I will definitely buy from Stevens Creek BMW through Rocky again.

Johnathan Ngo Was a great person to work with, highly recommend himself

nice seamless experience. Ms. Laura Blanc, our sales person, is patient and helped us every step of the way. We really appreciate all she did for us.

Great experience. Got a great deal.

Very good experience here. Easy going no-pressure atmosphere with great customer service

Exceptional staff that takes pride in a personal touch. TJ and Aemal took excellent care of me with the purchase of my car. I couldn’t be happier. Thank you

Stevens Creek BMW has cool prices and rebates. Also Said Tarim, sales manager guided and helped me a lot.Awesome.

Thank you for quick response by everyone from the web site itself to the phone calls from sales agent to the financial team.

Said did a wonderful job in making a great deal and showed all the features of the car. I would recommend said to anyone buying a BMW.

Ahmed Kandil was assigned as client advisor and Livia as Finance Manager. Ahmed is extremely nice guy, down to earth and very honest with customers. He is not there to sell only but take care the needs of the customers. He is very knowledgeable about BMW vehicles and specs. I was 80% sure about buying the car and the rest 20% Ahmed was able to convinced me! The finance manager "Livia" super nice and fun, she explained in detail every package that comes with the vehicle or optional. Also loved her red color Sweater which was standing out from the rest wearing black. Stevens Creek - Great work on hiring/training employees! I loved the buying experience and will recommend friends and family to stop by at your dealership!

Staff was friendly, patient and eager to help. They discussed my requirements and tried to match what I wanted. I would definitely recommend people to go to Stevens Creek BMW for their next purchase.

I cant believe i had good experience at a dealer. Big shout-out of Mike S. He made the entire experience very pleasant and hassle free without pushing for buying things that i didn't want to.

I recently bought a used 2016 BMW car there. They treated me well and kept the process smooth. They quickly followed up on minor issues that had to be addressed with the car, which I really appreciate.

I'll start with saying I love my 3X. I have to thank Sarbjit Singh for pointing out the advantages of leasing a car from Stevens Creek BMW or just leasing in general. The cost was affordable thanks to the BMW discount as a previous owner of a BMW. He put that together with a discount because the 3X had been a dealer loaner and walla I'm driving a luxury car at a price I can afford. He was amazingly helpful. The loan process was easy with a down payment. The same down on a car to purchase would have been hundreds more a month. Now I have to do a "genius class" to learn how to get the most from this fabulous car. Thank you Stevens Creek BMW and S.J.

Tyler was great and everything is fixed as expected

The adviser Matt is great. He helped me to get the problem solved. That said, there is something wrong with the process so that it took us three visits to get the problem fixed. My wife went for the first two visits but I suspected that the greeter did not help her at all and she did not get the chance to meet any advisor.

Great experience leasing an x5. Special thanks to Andy and Bob for their help and kind. Highly recommend to purchase/lease from this dealer.

Even under construction SC BMW was focused on customer service. Service representatives were at every stage of the process. They continued the service with customer friendly communication! From beginning to end I felt like I was a special customer while they serviced many

Everything went smoothly. No surprises.

Bought a preowned, very professional service, quick and easy

Said did a great job at guiding me through my purchase . Very thorough and patient and helped me make the right call.

Good inventory, low pressure environment, reasonable prices, however no room to negotiate on the certified pre-owned vehicle I was interested in. Also, because of the renovation going on, it was a little chaotic and crowded at the dealership. When I arrived, they couldn't find the car I was interested in to test drive. Eventually it was found the next day and they offered to Uber me back for the test drive - a nice perk that this dealership offers. Johnny was great to work with throughout the "lost and found" period and gave extra effort in helping me obtain the car that I wanted. All in all, it was a good experience and as a first-time owner of a BMW, I am extremely satisfied with my choice.

Great service. Got everything done on time and correctly.

Mechanic (Chris) was very thorough, exploring every possible way to fix our a very complex problem with our transmission, and gave excellent advice... totally earned my trust. The service adviser (Tyler) was friendly and communicative every step of the way.

The tech who did the work for us at Stevens Creek BMW, Joshua Bravo, is outstanding.

This is the third CPO BMW we have purchased from Stevens Creek BMW. Great dealing with them, they had the best price every time we were looking for a BMW.

This was my first time working with Justin Carlos and it was a pleasure .. Looking forward to continuing to work with him

This is our third time purchasing from Alec Kisin. Great and excellent salesperson to work with, communicate well and promptly through email and text. No playing games and worked with us for our budget each time! Alec is the person to go for! :)

Want BMW Genius to help me get familiarized with the new car. Other than that the experience was 10/10

I shared interest in the car online, Laura contacted me within 20 minutes. I informed her that I was driving from Sacramento and that I wanted to make sure the car was there, she assured me she would hold for me and see me soon. From start to finish Laura was nice and courteous!! It was a nice car buying experience.

I deal exclusively with this dealership for the last 11 years. Wonderful service top to bottom. Sale team are all incredible and nice, service teams are awesome and finance department there are second to none.. I really like going there. They are very customer obsessed...

We really liked this dealership. Our Sales Adviser Mansour Zareasadabadi was exceptionally friendly, patient and willing to get for us what we wanted. We are very thankful for all his care.

Steven's creek BMW is by far the best dealership I ever worked with. For the last 11 years I exclusively get my family cars (8 so far) from them.. Everyone is very customer obsessed. You end up developing relationships there to the point when you stop by, its like visiting a friend.. Sales, finance and maintenance departments are second to none..

The BMW staff are so supportive, especially Alelie Espiritu. She is so patient and allows the customer feels very comfortable and try multiple cars before making the final decision. She is so cooperative and provides you tons of good choices and information. She don't put you in pressure, even if you say, "I'm gonna go grab lunch and come back". She does not afraid you don't come !! Also Elizabeth is another lady who work with Alelie. She is nice, welcoming and very supportive. These ladies want you to feel free to make a decision and help you get a good feeling ! Thanks ladies and hope to see you soon for another car !

Kevin was great. He went the extra mile and took good care of me. Thank you

Overall experience is good. Service is efficient and courteous. Would be nice to get an update if the car is not done on the same day.

Super friendly people! Bill La and Bob Christie were amazing!

Said Tarim was very helpful and went the extra mile to get us the best deal on our fully loaded X5 M sport! He was very responsive and on top of it when it came to helping us find our dream car! Highly recommend him for your next car purchase he will work hard to get you the best deal!! Best, kindest, easy to work with sales men ever!

Brian was very good at taking care of my requirements

Very helpful and pleased

Kind staff! Although they were in a temporary location because of a remodel on their main building, I was well treated and happy with the deal I got! Kamran was a patient salesman and helped me get the right car for me and my family! His manager Aemal was a great guy and fun to work with! Would recommend this dealership! Will update my review after services and overall lease experience.

The BEST car buying experience EVER. Buying/leasing a car is hard....then there is all the sitting and waiting and negotiating. BUT at BMW I worked with SJ and I shared what I wanted and he said. OK. And it was done. If you are looking for a smooth, comfortable experience go to BMW - you will be astounded. Also, the 2020 X1 M package is a great car. Go there, tell them what you want and they will make it so.

Top notch service as always! April is wonderful!

Very timely and professional. Hu represented himself and Stevenscreek bmw in an extraordinary manner

Great experience people took care of my car.

Well, I was dropping off a friend to pick up his car so there's not much to share but they were closing up, doors were locked and I had to use the restroom really bad, asked a gentleman who worked there if I could and right away, he said sure. Took me in and showed me were to go.

I bought 2016 535i M Sport from Stevens Creek BMW by "S.J" and Financial manager "Henry". it was really impressive that their attitude was really good and good knowledges about vehicles and financing. They just made me to deal with a really really nice car and interest. I felt that they tried so much efforts for the good contract for me. So I just signed up and got some gifts I really satisfied their greeting and service and still awaiting for their Certified vehicle coverage for my car's door trim. I trust that they're gonna cover for it. Thumbs up

Awesome wide inventory selections and outstanding customer service.

Under construction and working. updates to service area are done, looks good! Less waiting, less crouded!

Excellent staff all around!

Nice remodel!

Best experience , very friendly and helpful Special thanks to Andy and Bob

I love the support ams service from Steven Creek BMW. Zhiwei is a excellent sales.

Everything is addressed and the communication is thorough

Car buying is always stressful, but I think my experience here was about as good as it could be. I worked with Laura, who was very considerate about helping me find what I was looking for in the best way possible. I felt like she and the other staff I talked to were open about what options and programs were available and worked with me and my family well.

Had a very good experience, Friendly and knowledgeable staff. Siad is the executive who helped us on the day I bought my X1 and would highly recommend him 🚘 👍🏼👍🏼

As always Kevin Trans is amazing. I called him ot knowing it was on his off day and he assisted me with no problems. He made arrangements for me to take my car in and provided me with the most efficient service. He also followed up with me about the issue I was having by checking it out on other X3's to see if it was just mine or something in several, which it was and they filed a complaint with BMW to note what was going on. I truly value him as a service advisor.

some delay, when giving the car for service. otherwise very goodthe advisor Bryan was good and attentive.

Best service ever.

Helpful, knowledgeable and courteous sales crew!

The team at Stevens Creek BMW delivered a 2019 X3 to my budget and options requirements. Very candid with no hassle or last minute curve balls. I am already a return customer, a prove of continuous gratitude.

Experience has been great. My service advisor has been more than helpful and a great employee at Steven creek BMW. He has answered all my questions. Super easy to talk to and great on keeping me updated on status on my vehicle while it is being serviced. Would highly recommend Frank Moreno to anyone taking their car to Stevens Creek BMW. Looking forward to continue doing business with Stevens Creek BMW.

Overall great I got a car that was prefect for my family and I?m very happy

Great low key experience. just what we wanted. Lots of information, no hype.

Very gooooood

Good service and nice people

great service

Everyone is kind and helpful.

I dropped the car off on Friday and it was determined that the EGR valve needed to be replaced. The part was not delivered until Tuesday, which was disappointing. However, it was installed on Tuesday and the car was ready for pickup that day. I appreciate the quick resolution on Tuesday

For minor issue visited the service center They were Quick and did clean service !!!

They did their part of job (paperwork) so fast, I didn't even have time to finish my coffee. I am stressing out this since, when I was baying my previous car, that process took almost all day. Greetings to S.J. who was our first point of contact there in BMW.

Sales rep was excellent (Ron Ryan) and the financial expert was great as well (Bill Ya). Smooth, efficient process which left us with a lot of car and more money left over than anticipated ;) --colin

Alec Kissin, a terrific salesman, who found the exact vehicle I wanted in one day. The buying process was hassle free and straight forward. This is my fourth BMW and my third dealership. I highly recommend Alec and the team at Stevens Creek.

Monsour at the Stevens Creek BMV dealership was very pleasant to work with.

My wife leased a car at Stevens Creek BMW. Vinnie Do, our Client Advisor at BMW Steven Creek, is very nice. He worked hard through his lunch time to show and let us test drive on two different BMW cars. We greatly appreciate that. He kept all his promises of the sales deal. Overall, we are very happy with Vinnie's excellent customer services and BMW Steven Creek dealer. We recommend to go to BMW Steven Creek and see Vinnie Do for vehicle purchase.

Service was great and service rep. was excellent.

Ken Evan is a great guy, he is always very responsive, very courteous and kind. He knows his stuff, as he has been doing this job for a long time. I feel very comfortable with him, to provide the right info, and to make sure things are taken care of. He is a great member of your team!

nice people and friendly

Generally pleasant experience. Lots of waiting between processing steps of a simple service appointment.

Buying Car third time from T J. He is very friendly and knowledgeable, and provides excellent service.

Eli was exceptional. He explained the vehicle operation excellently. He had very low key personality.

Stevens Creek BMW in Santa Clara has a great inventory of cars and is very accommodating in meeting your purchase needs.

The sales person (Fred) acted professionally, was honest about pro/cons of cars. Stayed late to close the deal .

The dealership had a great selection of CPO vehicles and their prices were fair. The no-hassle policy makes shopping easy. The salesperson and manager were pleasant and easy to work with. It was a painless purchase.

Quick and easy, Ron the internet sales guy was a pleasure to deal with and easy going. No high pressure sales tactics. Same thing with their finance dept, easy, thorough, and quick. They help me transfer my personalized plates and saved me a trip to the DMV. Thanks SC BMW.

I recently visited Stevens Creek BMW in my search for a new car. I was greeted at the door by Uno Ueneburen, my sales advisor, and after a few questions and suggestions,, he directed me exactly to what I was looking for. I knew I was in good hands. We went for an exhilarating test drive, he answered all my questions with great technical knowledge and on the way back to the dealership I decided that was the right car for me. Uno took care of everything and made the paperwork process as painless as quickly as possible. I went back home with my dream car! Five stars!

Everyone there was very friendly. Alex Chui made us feel comfortable and really wanted to get to know my family and I. He had my vehicle prepped and ready to go.

Wonderful easy buying experience of a 428i (best car best price) with bob and perla

Great service and selection

BMW Stevens creek is one of the best dealer in the Bay Area. I check from San Diego to Sacramento while buying my X3 Stevens creek BMW prices and deals no one was able to match or come closer. Sales man Vinne Do and finance manager MK are the best people to work and get good deals. MK finance manager is very cool, explained in detail everything, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end. I highly recommend Stevens creek BMW check here first before going to any dealer.

Excellent selection of quality vehicles

Very great experience, nice people, thorough explanation, lots selections, detailed introduction. I had a wonderful time shopping a new car there.

Sales mgr. TJ Singh is very helpful and a great person to work with, I had a superb experience working with TJ. Overall helpful staff and good deals.

The buying process and deal was working well. It was a pleasant experience overall.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

Had a very painless experience buying a CPO car from this dealership. There was some construction in some of building, which is the only reason I gave the facilities 4 stars.

I am so impressed with the service at this BMW dealership service center. We have owned 4 BMWs in the past 15 yrs. We recently moved to this area and after trying another BMW service center and receiving less then stellar service we decided to give this dealership a try. We made a right choice. I was so impressed with their service. They pay attention to details, and they treated me as if I was the most important client they have. I saw them repeat the same service with others as we waited for our cars or shuttle service. Brian, our service guy was fantastic. Kept me informed throughout the process. Adrian the shuttle guy was an absolute delight. Now to make an appointment for my husband’s car.

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

Wonderful and amazing car buying experience! Thank you so very much Ahmed! Thank you so very much Flora! Thank you so very Stevens Creek BMW!

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

Very efficient and professional

My service rep Tyler did a great job, so did Andy the service manager!! Highly recommended!!

Great service dept, they keep improving and adding capacity. They really try hard to get the car repaired quickly. While they are not cheap, they are competent and they really do deliver a great experience.

The service team provided excellent professional customer care to resolve the root cause for my X5d showing a "Check Engine" light. Brian kept me fully informed as the mechanic followed recommended troubleshooting for 5 hours to correct the problem.

It was great! Dealer was a professional. They are the best.

It was a good experience. Very smooth process. I found the exact car I found on Carfax and I bought it.

Cant say enough of how great Stevens Creek BMW treated me. I was a little intimated to walk in there but i was treated and greeted by everyone and felt welcome and they understood what i was looking for and help me get my car and i could not be more happy i highly recommend

Everybody on site was great to work with. Mundo was very helpful in assisting us in turning our end of lease in and made buying a new replacement easy. From phone interactions to face to face conversations everyone was extremely pleasant and helpful from test drive to eventual financing. Thank You Mundo and everyone else at Stevens Creek BMW. We will be back if ever in the market for another BMW.

From start to finish my overall purchasing experience was wonderful. My sales rep, Laura Blanc kept me informed every step of the way with where the vehicle was in the process of arriving to be ready for delivery. I will tell family and friends in the market for a BMW to reach out and speak with Laura!

Excellent experience , salesman very knowledgeable and courteous.

Purchased a vehicle from DL over the weekend. Great service. Had the car ready when promised. Thank-you!

Both Alex Chui and Muhammad offered first class service. Thanks!

I was fortunate to encounter a sales person who is patience and addresses all your concerns and a finance manager who walks you through the paperwork in purchasing a CPO vehicle.

Uno did a great job of helping me find the right car without undue pressure to simply buy what was in stock. Instead, we tried a number of different cars and then custom ordered exactly what I wanted. I had to wait a month for the car, but it was well worth it.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Great service by vinny. Highly recommend

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

Alec was super nice and provided great help in our purchase.

Alec is the salesperson you want to go to. Easy to deal thru email and promptly. Got a very good deal on the 2018 X2 xDrive! Thanks Alec!

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

We love the car and our salesperson Kip Lewis was fantastic.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

The quality of the car is good. The car is washed very clean and tank is filled up. Alex, the dealer helped me to connect my phone to the car. The deliver process is fast - just one hour including the financing process.

Bought a 2019 530e recently with good price and very smooth process.

Ken and the staff at Stevens creek BMW were very accommodating and thoughtful in their approach to client service. I drove a long distance to see the vehicle I eventually purchased. The car was cleaned, washed, and waiting for me when I arrived. Through and through great experience.

The entire car buying process was so smooth. After visiting many other car dealers, and experiencing great frustration by what seemed like less than honest sales people, at Stevens Creek BMW I never felt pressured or deceived in any way. Brian was great. He was upfront and attentive. I’d definitely buy from here again.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

The overall shopping experience was very pleasant. This was the 3rd time I bough or lease cars from StevensCreek BMW. The sals manager was great to deal with. He was polite, patient, helpful. All I need to do was to enjoy my new car.

Disappointed with the lease return process and the cost to repair bumper scratches

Excellent service and knowledgeable salesperson! Would definitely recommend to friends!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

Overall an enjoyable experience..Alex Chui was knowledgeable ..professional..they got me out of there reasonably quick..the dealership had a lot of inventory to choose from..

Max was awesome to work it. He helped us through various models/options to narrow down the car.

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Ken, Omar and Mary Ann were great through the process!

I recently purchased an X3 from Ken Liu at BMW Stevens Creek and had the best experience. He helped me find the exact car I was looking for and I couldn't be any happier! He was professional, friendly, and had a lot of knowledge on cars, which made the process seamless and easy. I would definitely recommend a friend to purchase a car here!

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I worked with Kamran and he made the process quick, easy to understand, and answered all my questions

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

The whole process of looking,buying and arranging financing was very professional.I never felt any pressure to buy and most of my questions were not only anticipated,but answered thoroughly.

The sale person, Amir, very patience, and professional to help me out to choose the right car for me.

Purchase of car out of lease end. Worked with Steve Hill.

Very good experience!! The financing part is very lengthy but overall the people who handled my case were very gracious.

Ron Ryan was a great salesman. I highly recommend working with him. Hey was responsive and honored everything he told me. I had to drive over an hour to get to the dealership. He made sure there were no surprises. His manager, Andy was also very helpful. I never felt pressured, yet Ron was responsive to every question I asked and every email I sent. He always responded. He went above and beyond when I ran into an issue after I left the dealership. He made good on his word and the problem was solved. My husband and are are both very impressed. We feel confident referring friends and family to Rob Ryan at Steven's Creek BMW.

I drove a lot more miles than I expected and decided to buy my car at the end of the lease. The 328i is comfortable and gives a surprisingly sporty ride given how smooth the transmission and handling feel. Mitch made the process, easy, painless and fast. Felt like a VIP and I really appreciated the tank of gas and wax/detailed car. Thank you!

Fast purchase, bought the car the same day. Could not be happier.

Great experience purchasing my BMW from Stevens Creek BMW.

We bought IM3 electric car. Ask to see Bryan Eshagh. He is the car salesman for the electric car. I was told by others, he was the expert. He was great. I typically don't like car salesman, but I was really impressed. Another note I want to add. This dealership does not negotiate for price. They get so much business, they don't need to negotiate. Other BMW dealerships only had one i3m. Steven Creek dealership had 18 because silicone valley is located in a high Tech area, unlike any other area. Again, you'll be very happy working with Bryan. Thanks Bryan... The is Bert D.

Unlike your average sleazy salesman, the Internet manager Ron R is professional, courteous and very knowledgeable on the preowned car which I purchased from him. Highly recommended.

I am very satisfied with the help and assistance I received from Fred Khosraviani. Fred is very knowledgeable of the product and waited patiently until I found the tight car that I was looking for. I am really enjoying my 2018 M240i that I purchased from him last week.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Excellent customer service was provided to us during the entire purchase process.

Stevens Creek BMW was great to work with when I recently purchased my 2015 CPO BMW 535i M Sport. The sales person Brian was very friendly and accommodating. Their Finance Manager Bill was a Pro and handled my financing to perfection. I am hoping their Service Department will be just as awesome when it is time to take my car in for service. Great Job Team!

Good buying experience, dealer made an effort to understand what i was looking for.

Dealer is very professional and a lot of experience.

Awesome Internet Sales Team! The entire process from internet search to test drive to purchase completion to delivery was performed by well trained and rectremely Professional Staff.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Ricky tan who helped us with the purchase did a great job in walking us through the whole process.

Booked an appointment to test drive, fall in love, such a fun car to drive

The dealer was really nice and it is the biggest bmw dealer I have ever seen. The price was fair, and it was already competitive that it was hard to cut the price down. The quality of the car was good.

After purchasing a CPO BMW i3 from the dealership, I discovered that the rear brakes make a loud grinding sound when applied on hills. We took the car back to the dealer and the service manager said that this is normal because of the "physics" of hills. Okay, no car is designed so that the rear brakes groan on hills. He could have said that this is not covered under the CPO warranty and we can investigate it but it will cost you $x. Instead he told me it is a feature. That just insults my intelligence and also compromises my trust in the service organization. I would recommend this dealer to a friend for a car purchase but not for service or maintenance.

Manuel of Stevens Creek BMW was so patient & knowledgeable in helping me decide on a car. I would recommend him to anyone.

A very busy dealership! I was looking for a 1 year old low miles BMW X5 with particular features, and I drove 3 hours to San Jose to buy from Alec. Unfortunately their website (and listing on cars.com) was incorrect and a few of the key features I wanted (Driver Assist Plus) was listed but the car only had the Drivers Assist package. A big disappointment, but the car was beautiful and still at a great price. The sales team apologized but said they were not in charge of the website and added free floor mats. The finance guy was a bit hard sell (and took more time than I wanted) but I got out without adding all their extras. In the space of a couple hours that we were there, they lost the second key fob (they said that happens a lot around there because they move hundreds of cars each month), and they mailed that to me. So great price but the experience was mixed.

The team at Stevens Creek were good to work with and I would definitely work with them again. We bought a used BMW from them and had it shipped out of state. Shipping a car out of state is a little complicated, so the process wasn't as smooth as buying one down the street. But they were good to work with within those constraints. I flew into town to drive the car and do the paperwork and I was back at the airport 2.5 hours after landing because they were ready to go when I walked in the door.

Gordon was very professional and courteous. He made the purchase easy and painless. I would buy from him again.

Alex our salesman was superb. Great buying experience, fast, efficient. Very pleased with our ourchase, will definitely buy from Alec Kisin and Stevens Creek BMW

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had my BMW 3 series maintained. The overall experience was pleasant and quick.

Very pleasant, all involved did an outstanding job.

I have been coming to Stevens Creek BMW for 14 years. I am very satisfied with the customer service and the quality of repairs/maintenance given to my car.

My husband and went in to purchase a BMW, Mitchell Bettencourt was are sales person. He was such a great help and helped us from beginning to end. We received the most wonderful customer service I had ever experienced. I would recommend anyone to him. Thank you Mitch for getting us a great deal, we love are new BMW

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Rep was Julie Passon and she was awesome. Friendly, professional, thorough. Look forward to working with her again.

Alex was very friendly and informative. He was able to answer all of our questions and made our experience quick and stress free!

Overall satisfied They provide shuttles service but waited little long

We are very happy with our new BMW X1. The price was very good and the trade-in value we received was also very good. They made it happen.

Professional service from start to finish... and with the thoughtful follow up, finish did not mean when I drove off the lot. My sales rep, Manuel, with 38 years experience at BMW, is excellent at explaining all you need to know about the cars, the features, the financing, etc. I'm very happy with my experience at Stevens Creek BMW and know it will continue at the same level of care and service.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Ricky Tan from sales and Perla from finance were wonderful. thank you!

Great people and very helpful! They work really fast and know what they are doing

Great service! Very nice, and attentive service reps! Pretty nice lounge. I think they could do a little better w the location of electrical plugs. There’s only one place to sit that has access to a plug for charging computer while working.

Best car sales experience I've ever had. The greeting was pleasant and sincere and definitely not pushy. The negotiations went smoothly. The financing papers were clear and not rushed. Look for Prac Kalfe when you go because his sincerity is impeccable!

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

Greeted when pulling into SC BMW's driveway from the Stevens Creek Blvd. Progressive interest when the engine light came on mysteriously, of course there was no scheduled visit appointed, but the guys went out of their way to investigate right away. And just my lucky day! A quick review of the diagnostic was a code that linked to a recall on a new technology sensor, replaced and resolved. Who can ask for more while waiting and offered coffee, tea, and danish. I soon zoomed back out onto the wild of the Steven's Creek with my Happy Customer Kit...

Had to take my car in for service due to a recall. Friendly staff, great facility and my car was ready when promised.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

My recent service experience was outstanding. I brought my 2015 BMW M3 in for routine service (oil change, brake fluid service, filters, etc.) and rear brake protection plate replacement (under warranty). My service adviser, Justin Carlos is the best BMW SA I've ever dealt with (and I've owned three BMWs). Making an appointment with him was simple and communication was excellent. He's easy to reach for updates and a loaner car was provided as promised. The service center waiting area and bathrooms were clean. Service from start to finish exceeded expectations- by the time I drove onto their property to the time I left. Each team I had to deal with took the time to explain everything I needed to do and what to expect. Peace of mind is what you get at their service department- and that's priceless. Unfortunately, I am unable to comment on their sales department since I have no experience with them- yet. I live about 40 miles away from the dealership, and it's worth the drive. Thanks SC BMW and Justin for a fantastic experience.

Julie was great. My first time there and everything went pretty well. Glad I came

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Good service experience. Was not exorbitantly charging for the service items

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

BMW Stevens Creek actually fond an additional issue with my car that I was not aware of and fixed that at no charge (part was under warranty), this while as always being very good at keeping me updated on the car, price and when the car would be ready.

My husband and I recently purchased a previously owned 328i in the Bay Area from one of the BMW dealerships. We decided to move service to Stevens Creek BMW due to in adequate service at another dealership. I was lucky enough to get helped by Ricardo who is amazing. He went above and beyond evaluating and determining the exact status of this car we recently purchased. Through his attention to detail and just overall high level of customer service, he discovered a few repair issues that were over looked prior to purchase. He worked extensively with our extended coverage we purchased to have an inspector come to location and approve the repairs to be done. We are really grateful and now feel we safe and that our carnis in great running condition. Especially since our son will be driving it a lot as well. I’ recommend Ricardo and Stevens Creek BMW any day of the week!

My first time owning a BMW and the experience of service dept was excellent.

My dealer was Julie Passon. She was very kind and had good attitude. I was happy with my experience with her.

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

It would be great if the wait to top the car was shorter. The service team is always very busy.

Maggie was a great salesperson and Tiffani a great sales manager, both made the process so easy and pleasant . I will definitely go back to them again

Great service, very friendly and professional staff. I will be back.

The dealership is always very clean and the people are professional and friendly

I brought my car in for a repair for a flat tire. I was assigned an advisor which I did not meet because my loader car became available quickly. Later in the day, I received an invoice via e-mail for $400 for a new tire. I have a tire warranty! No one bothered to check even though it was on my paperwork! I first met my service advisor when my car was ready, I had to point out my tire warranty to him upon pick-up. He gave me a cursory apology and I was returned to the cashier. I saved $350 on my tire by having this warranty(there is a $50 deductible!) I have been coming to Stevens Creek BMW for decades and this is appalling service! Even us customers with small problems matter!

Ken was my service adviser. He kept me informed of the process. I went for oil an change. Got new spark plugs and a battery also. glad I went. i'll be back. Dale

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Very good service. The service is very quick, high quality and professional. The service man can quickly identify the issue and fix the issue in very timely manner.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

HAPPY CUSTOMER.THANK YOU FOR YOUR ATTENTIVE AND PROFESSIONAL STAFF.

Buying experience was perfect from selecting a model, to test drive, to purchase price, to finance.

Bought a used i3 here, and felt pretty good about it overall. "One price shop" so no dickering. Salesperson was nice and fairly relaxed. They had me waiting over 2 hours to talk to the financing dept., so lost a point there--too busy blowing out new Bmers on a Sunday, I guess--but everyone I talked to was courteous an personable, and the car was set up nicely when I got it.

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

I just did my car maintenance, reception of my Ken is very good, very carefully. Check out my car need to do dynamic balance.Though I finally the car was a bit small flaws not fully repaired, but they have already tried them best. Perhaps BMW GT335 this car is flawed.

Everything is very good. Convenient, Enthusiasm, efficient

Good communication and professionalism throughout. Very high focus on best case experience

Service tech very good, but have had many issues in the past, so am hesitant to recommend tia dealership right now.

Very pleasant experience. Starting with the service advisor to the cashier and the young man who brought my BMW to me at the end.

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Friendly and knowledgeable service and great location.

I bought one CPO 2017 320i from Steven Creek BMW last week. The whole experience was very positive! I really appreciate Sales person "Eli" for the wonderful support through out the process. Keep up the good work.

The overall service level is very good. My advisor Justin Carlos, whom has helped me for years are very attentive.

I Was able to get my car back with 2 hrs as stated. Glad I did not have to wait long.

Great Experience. Took my car in because the check engine light was on.

Service was completed ahead of schedule. I was taken on time per my appointment. Very pleasant experience.

Leo was awesome and very knowledgeable. He had the car i called on ready to drive when I arrived.

Great experience! Dropped off the car for service in the AM and in less than 3 hrs the service was completed.

Very happy with a quality services and repairs that the team provided. I will recommend this dealer to a friend.

Thank you Justin & Jason for your excellent service. Completely stress free!

My service was great and was done in very quick manner.

Brought in my car for overheating issues, and the check-in was fast and smooth. I got a new service advisor Elvin, and he was awesome. I was getting an update from him every step of the way, and he was able to clarify all my questions timely. My car was done earlier than expected, and it was ready on the driveway by the time I said I was going to pick it up. They are very good and efficient compared to other service departments, that's why this is the only place I trust.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

seamless/efficient/clean/organized-everything went to plan-well done

overall positive experience. Decent trade in deal and selling price

Did online research and knew what I wanted to look at. Salesman was easy to work with, knew what he was talking about and a nice guy. No problems other than it seemed to take a long time for a simple deal (4+ hours).

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

Service department was informative, helpfull, all work was performed properly and on time!

It was a good experience visiting Stevens Creek BMW. What I suggest is that before you leave they should let you know if your car need any maintenance in the future.

The Stevens Creek Service Dept has always been outstanding. Regular maintenance as well as anticipated upcoming issues are always taken care of.

The advisor Jeff jones was the best advisors I worked with in three years. He was very professional and respectful

Stevens Creek BMW has amazing inventory. I had been looking for a particular set of options on a used 535i BMW. After months of wait, car showed up in my search alerts (thanks cars.com for full keyword search alerts btw). It had low miles, CPO warranty coverage, all the options I wanted. What sets Stevens Creek BMW apart is sales team and their willingness to sort out any issues. Kudos to Fred Khosraviani and his manager Andy for immediately fixing few minor issues I spotted. They are very responsive on email correspondence, not only during pre-sales but post-sales too. Entire sales process, financials and paperwork went silky smooth. I was briefed on every step of the way. 2 days after the purchase, BMW Genius team called/emailed and offered to walk me through the features of the car in person -- which I gladly accepted. Another point I wanted to make is that sales team in general had been really helpful in answering feature questions during research phase; if they didn't know the answer they pinged a genius on the next table and quickly provided me with answers. Overall I recommend this dealership to anyone.

Very efficient and work was completed ahead of the schedule.

Basic service needed, Jeff very attentive, good service, communicating items discovered during check which required a part to be ordered with return the following afternoon. . a one day delay. Communicated quickly upon completion which was done ahead of his anticipated timeframe!

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

I’ll be back with my car best customer service, everyone one is every helpful

Worked with a great salesperson -TJ Singh. Found the right CPO vehicle.

Ken was great! answered all our questions and got us out of there in no time!

everything is good other than labor fee/hour which is really expensive, more than $250/hour. i like to stop by this Stevens creek BMW dealer with warranty but not sure without warranty.

Tylor is great to dealing with for many years, always explaining what it needs to be done! Thank you Tylor

Great experience with the entire staff. They made the car buying experience pleasant.

It’s a pleasure experience . The whole processing is three hours, very fast and reliable.

Always happy with the service. I’ve been going to Stevens creek for 15 years and they’re the best.

It was a good experience specially with the sales man Brian.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

Routine service, with one additional item promptly handled.

They friendly and great customer service and specially my service writer Justin carlos always taking care of my cars ?

Very good. From when I made the appointment to picking up my 535i. Very professional,

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

The service is fast and good. Neil who helped me is a nice person.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

It was a very good and pleasant experience. No unnecessary wait.

I am very happy with behavior of Julie at customer service.

This is first time to your facilities, and it is amazing for your services.

Good service, would definitely recommend. Ken Quach was very helpful.

Juan helped me put my license plates on this morning and was great! I appreciated his help and was in and out quickly. Thanks again.

Great customer service. Ken Quach was very helpfull, really nice to.

Experience with a no-haggling process and a reasonable price went m. It did take awhile to wait for Finance to be available to do the paperwork, but I guess that's somewhat understandable when things get busy over the weekend. We originally came into the dealership just to look around where our initial focus was likely to purchase a Lexus. But we ended up walking away with a purchase, originally looking at new cars, but then focusing on certified pre-owned after the Salesperson (Gordon Winans who was very helpful listening to our needs) recommended on a CPO car. This is our first BMW.

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

Great easy no issues was surprised on your ability to handle our issues without any delays

Sean Henry is very helpful and informative. He texted me, email me, got me informed about my vehicle status. Glad had his service.

My advisor was great! Fast and efficient. He took care of setting me up with a shuttle that took me to Valleyfair mall while waiting for my car to get serviced. When I returned, he was cordial with wrapping up my paperwork snd having my car washed and cleaned before delivering it to me. Awesome customer service!

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

I had a great experience at this dealership. I would highly recommend Amir the sales representative who was very kind and walked me through the whole process step by step. He was very honest about the car history and guided me through to make an educated decision. Overall this is a very nice dealership. The finance expert Omar Daraz was also very helpful and patient in walking me through each and every option available to finance the car for 60 months for 0% APR for my new BMW i3/REX certified pre-owned vehicle purchase.

My experience is related to Service. They WOW me! I am surprised to see negative reviews about service. I am loyal to BMW, ONLY because of my service team. Let's start with my stellar service advisor - Tyler Lem. He's the adviser you should ask for. TOP NOTCH. When I have gone in over the years, he always greets me, I sit at his desk and talk about what I need and the car. I have met my technician - Matt, who is THE BEST. And then's there's Jason - the loaner car coordinator - simply fabulous. Matt, my technician is superb! When he knows I'm coming in to pick up my car, he always comes out to say hi, explain what the issue was and is warm, friendly and knowledgeable. Matt and Tyler are a phenomenal team and like I said, THEIR SERVICE is why I'm loyal. To others, a customer/vendor relationship is two ways. Take the time to get to know your advisor and technician. The entire service crew is always very friendly and helpful. They are a busy shop for a good reason - they provide support and excellent customer service. Thanks Tyler, Matt and Jason! Love you guys!

It was pleasant as usual. Tyler is very knowledgeable and helpful. The lounge is inviting and warm. Maybe put more reading materials for people waiting. Love the refreshments offered. I have been a loyal customer since I bought my car. They never disappoint me.

I always love BMW, and I think their service is also the best.

Neil at service is great and supportive of the issues

Derek, my service provider could not have been better

I was very happy with my 2015 BMW i3 that was leased from BMW Stevens Creek 2yrs ago. So, I decided to have a new 2017 BMW i3 with a range extender. Ron helped me a lot to get a super excellent deal. Even though it was new year's eve with so many people at the dealer, he was able to finish all the paperwork, financing, returning my old BMW i3 in less than 2 hrs. Really excellent service. I definitely recommend this place to others.

Was in the market for a CPO bmw. Ron in the Internet department was super responsive and thorough. Sonic pricing is firm but absolutely competitive to the Bay Area market. Inventory of CPO was really good across range of vehicles. Steven's Creek should at minimum be on your list to when looking at CPOs.

Brian Mckeon provided me with excellent customer care! I got my car back within the time promised. The dealership offered me a shuttle ride from and back to dealership if needed. The dealership tried to make this a better experience for me since they no longer offer loaner cars for regular maintenance.

Excellent experience, overall. The salesperson was very nice and accommodating. The financing process was straight-forward and quick. I'd highly recommend this dealership to anyone looking for a new or CPO vehicle.

It was very efficient and pleasant. While the dealership had many X1 models on site, we wanted one with a particular exterior and interior color that had to be from another site. Yet that morning we had the car we wanted.

20K mile service.Service rep was courteous and friendly. Waited for less than 2 hours, and got my car back.

Service was good, car was completed as promised. Service personnel were very helpful

I bought my BMW 540i. It's nice. T.J Singh helped me to buy this. He is excellent guy and I didn't go through any hassle.

We walked in just to investigate the 3series cars, and drove out with a 2yrs old lease returned one. Love it. It was the “peacock” blue with the M package, besides plenty of other packages. Gordon worked to get it cleaned and ready for us that day. One problem, he insisted that the driver was a non smoker, but we could smell some smoke. We have now located an ozone machine and are trying to clean the mild smell out of it. The car only had one key, but they made us another one in two days. Thanks. Love the car!

Great place to do business and Rocky Karimi is highly recommended for great deals on cars. I had a pleasurable experience and will continue to go to this dealership as they were recommended from many friends of mine. One of the best buying experiences I?ve had with a car hands down.

Great work! Came in and expected to take a whole day, my car was done quick and successful.

I just purchased a BMW through this dealership and this was one of the best car buying experiences I've had. I worked with Mr. Manny Rezaey (client advisor) which he was super knowledgeable, helpful, and accommodating.Before taking a car on a test drive, Manny gave a very thorough overview of the car's features. After walking the lot and finding another car with a different color that I preferred, Manny suggested taking that one on a test drive to make sure I would like it. So, we did. I met him on a late Sunday evening at Stevens Creek. Prior to going in, I did some research Online but unfortunately I wasn't seeing anything that was fitting my wants and needs. He looked at the inventory and we found a few to look at that were physically on the lot. Never did I feel any pressure from him. Overall I had a very good experience with Stevens Creek BMW and I am really happy with my new 5 Series BMW purchase. I am very thankful with the financing department cooperation and very friendly Stevens Creek BMW employees.Happy Holidays to everyone!!!

On 12/6/2017 I took my 2012 X5 BMW with 43,000 miles to Stevens Creek BMW for repair of malfunctioning front brake sensor. Service adviser Kenneth Evan was his typical very knowledgeable, competent, courteous and efficient director of the repair, but also checked for other recall issues on the automobile. He expedited a very pleasant experience once again for me within several hours, allowing me to reclaim the car the same day. I am very appreciative. Don Prolo

Every thing went as I expected. No issues to report and on time.

The whole experience of buying BMW was really awesome. Our sales rep Manny Rezaey who was on top of his job. He offered a test drive, the explained all the cool features about BMW x5. Also the was professional, polite and amazing all the time, which we really appreciate. Thank you for the great experience, and I definitely recommend Stevens Creek BMW!

Great and honest service, while others failed! No up selling. Highly recommended.

I really appreciate Mrs.Sarah scherzi and Mr Derek Elliot for their excellence service.

Best service advisors ever are Mrs Sarah Scherzi and Mr.Derek Elliot.Thank you.

Often times a dealer will do and say anything to get you in. What unfolds afterwards is often not pretty. Uno - the internet sales manager - treated me with utmost respect throughout my buying journey with him, from the first email communication, to the last point when I drove off the lot in my new car. He did not slip even once throughout this experience. On top of it, I got a very good deal with no stressful or extended haggling involved. Even the finance person was very courteous and straightforward with me. She never pushed me once to purchase extras. I am extremely happy with my buying experience with Steven's Creek BMW! And I'm grinning ear-to-ear every time I drive my stunning, fully-loaded 2018 BMW 440i Convertible :)

My service advisor is always friendly and helpful. A+++++++++

I am very happy with the BMW Stevens Creek Service center. I have a 328i and did my regular service. I think Elvin helped me in the service agent. Thank you BMW!!

Thank you Nasir, Steve & Mark for their help and support. Ehab Khadr

In my last visit and as usual, Stevens Creek BMW gave me excellent service and hence 5-star rating from me. Special thank goes to my service adviser, Tyler Lem, who is always courteous & helpful during my visit at the dealership.

Just had a minor repair and alignment done on my 4 series. Riccardo was extremely helpful and updated me during the day on the progress of the car. The service tech did a great job diagnosing the issue and did a full inspection. Rear brakes were worn and replaced. Alignment is spot on. I highly recommend Stevens Creek BMW for all service needs.

The experience was great all the way through. Maggie was helpful, engaged, and not pushy in any way. I got a great price, more than i expected on my trade in, and when i told them i was on a tight timeline, they got me out the door exactly at the time i asked. A really nice car buying experience, thank you Stevens Creek BMW!

My last service visit was the finest yet I must say .... the loaner was nicer than normal 3 series, the new coffee room was bright, roomy and quiet. Communication from Sean Henry ( service advisor) was spot on. Most efficient visit ever and work on my car was better than expected. Thumbs up

Kin was great! I gave it a 4 coz of the wait I had to do for my loaner even after I had a 10am appointment. I didn’t leave the place until after 10:30. Kin texted me the status of my car and he even made the effort to come talked to me and shook my hand when I picked up the car. That’s customer service. Thank you Kin!

I have a BMW X5 for 4 years and I always come to Stevens Creek BMW dealership for regular car maintenance services. I can see the shop is improving its service better and better. They remodeled customer lounge and now provided a loaner car service lobby. During last few year, actually I had not have any loaner car (it was hard to request one) for my service. Few weeks ago when I was booking a service, they took the initiative to tell me that they would provide me a loaner car and I felt surprising. Few weeks later, I went there for another service, and they also take the initiative to tell me that they were going to provide me a loaner car. After I arrived at the shop, they ran out of the loaner car, and then they arranged me to rent a car at Enterprise Rental Car company. I do appreciate this service. I can observe that this shop is improving customer service better actively. As you all know, some dealerships along Stevens Creek Blvd have more or less bad reputation about service. Seems this bad situation is not with Stevens Creek BMW now or at least is fading away. I really hope Stevens Creek BMW can continue keeping up and serve BMW customers better and better. I would like to give 5 stars. Thanks.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to anyone. Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

Tyler Lem was the BEST. THANK YOU for the excellent follow-up 🖒

It was great to take my car for service and have great service again. Thanks to Kevin for awesome customer service and great communication.

Awesome experience and customer service. Excellent 10/10 to my service advisor julie! She was friendly, nice, fast and made my life much easy. She was well prepared when i came to puck up the car. She updated me on time that the car is ready. And she made the whole experience super pleasant.

Unfortunately no car fit the criteria my doctor friend had. Had to eliminate BMW because of some instances of awkward cabin design. The X5 was closest but still couldn't get her to say "I must have it." The search continues...

Went in to get my car service Sean was awesome and super professional! Took care of all my problems and needs !! Definitely would recommend!

Service was excellent. Good loaner car and staff was courteous

I had my X5 in for a safety recall this week @ SCBMW. It all went very well and I was especially pleased with the way my service advisor, Kevin Davidson, kept me informed by text of the status of the work. Thanks, Kevin!

My service advisor was helpful, courteous and respectful, as was my experience with the rest of the staff. Thank-you!

They did a great job fixing my car. I will not go back mainly because they charge too much.

Justin Carlos at Stevens Creek is the best service advisor. He's not only professional and thorough in reviewing and setting expectations on scheduled work, but also just a super nice guy. Someone you feel you can trust, which is what you need when dealing with automotive repairs. My last visit Justin helped me with was for a recall, and even though my car is now out of warranty and the work was free, he treated me with the same excellent customer service as always.

Recently I was passing through San Jose on a Saturday afternoon. After the Genius couldn't tell me what a warning light on my dash meant, I decided to go to the nearest BMW dealer, which was Stevens Creek. It was 3:30 pm. My car was taken immediately and they made an assessment by 5p even though they appeared to be very busy. In that short time my car wasn't able to be repaired but I learned I could drive it safely until I reached home. When I had tried to make an appointment at a nearby dealer I was told it would be at least 3 days, so I was extremely pleased with the service I received and would definitely recommend this dealership.

Took my car in for service (tire pressure sensor) and we where lucky to have a good representative who reminded us for recalls. Steve kept us in the loop by text. Once I was able to pick up my car the service crew was attentive and friendly however when I got into my car I saw my insurance in the back seat floor along w/ some other items? The items where located in the middle console...not sure why these items where in the back sea floor t? Did someone go through the console? If they need to move things around I have no issue, but please place them back.

I brought my 325i in for an airbag recall. The dealership loaned me a new 325 to drive, and completed the job in short order. They even washed my vehicle. However, I was presented with an estimate of over $6,000 to perform repairs, The repairs are needed and I appreciate the estimate, but dealer prices are outlandish. $92 for a lower radiator hose? A Gates hose is $17. $80 for a fan shroud available aftermarket for $27. On and on it goes. And the hourly labor rate, wow. Thanks but no thanks.

I took my car in for regular maintenance. The service team there was very friendly. They assured me they would contact me to let me know when it was ready. I went to Santana Row for lunch, gotta love that! I received a text after I finished lunch. (perfect timing) My car was ready and looked great! The Quality Team washed and looked like they waxed it too!! Thank you!!!

I had some problem with my engine light.So made next day appointment and Justin was really helpful and he followed up every single procedure and informative as well.

I recently bought a BMW X3 from Stevens Creek and enjoyed the great experience with service from Amir. Not only did I get the vehicle and the options that I wanted at a fair price. The number one thing that impressed me about the service was the ease in how Amir and I communicated prior to meeting face to face. I get so annoyed by having to waste time playing games visiting dealerships acting interested, and then not, all to get a price I am willing to pay. I communicated via email and text with Amir which was not only convenient but remarkably modern considering that this was the only dealership in the Bay Area who was willing to communicate in the same manner the rest of the world does on a regular basis. Amir was fair professional and above all respected my time and decisions. Instead of putting on the hard sell Amir was able to answer all my questions and keep the pressure off of me.Iif you are in the market for a BMW I would certainly recommend Stevens Creek BMW

Ashley is great, kind and gives very good Customer service!

Free coffee, fast replacement and great people A+

My service advisor, Ken was knowledgeable and provided excellent service. He kept me up to date on the status of my car, as I chose to wait until my car was done. I am extremely happy with the service provided and will definitely return here. Thank you so much, Ken!

Had to take my 2001 330ci in for that Takata airbag recall. Setting up the appointment over the phone was a cinch, as was dropping off the car. Neil Simon was my Service contact and was fantastic in ensuring my car was taken care of. He even gave me his direct mobile/message number so I could get in touch with him immediately if I had to. My car was finished earlier than expected, and Stevens Creek BMW even gave it a complementary exterior wash! Fantastic service experience overall.

We brought in our 2 BMW vehicles for recall service. Our service advisor Ricardo was very professional, friendly and helpful. He took care of our service needs very well as well as helping us in getting a loaner car. Thanks.

I'm on my second car in 12 years from Stevens Creek BMW. Service is always great. Thank you Juan for taking care of me yesterday!

I love the staff here at Steven's Creek BMW! I bought my 330i here and have always had a positive experience dealing with the Service team. From the parts department to the loaner car crew to the detailing squad, I always feel like I am getting the BEST customer service!