Eli was exceptional. He explained the vehicle operation excellently. He had very low key personality.

Very professional in their dealings. Straight forward and very helpful in finding the vehicle you are looking for. Very responsive to your calls and queries. I was truly impressed since it was my first transaction with them.

Took delivery of a 2020 M2 Competition this October. Ron Ryan was the sales rep who took care of me. Ron assisted me in building a custom order, kept me updated on the car's build progress and he graciously accommodated my special requests regarding delivery instructions. Very pleasant sales experience. Thanks, Ron!

Stevens Creek BMW in Santa Clara has a great inventory of cars and is very accommodating in meeting your purchase needs.

The sales person (Fred) acted professionally, was honest about pro/cons of cars. Stayed late to close the deal .

The dealership had a great selection of CPO vehicles and their prices were fair. The no-hassle policy makes shopping easy. The salesperson and manager were pleasant and easy to work with. It was a painless purchase.

Quick and easy, Ron the internet sales guy was a pleasure to deal with and easy going. No high pressure sales tactics. Same thing with their finance dept, easy, thorough, and quick. They help me transfer my personalized plates and saved me a trip to the DMV. Thanks SC BMW.

I recently visited Stevens Creek BMW in my search for a new car. I was greeted at the door by Uno Ueneburen, my sales advisor, and after a few questions and suggestions,, he directed me exactly to what I was looking for. I knew I was in good hands. We went for an exhilarating test drive, he answered all my questions with great technical knowledge and on the way back to the dealership I decided that was the right car for me. Uno took care of everything and made the paperwork process as painless as quickly as possible. I went back home with my dream car! Five stars!

Everyone there was very friendly. Alex Chui made us feel comfortable and really wanted to get to know my family and I. He had my vehicle prepped and ready to go.

Wonderful easy buying experience of a 428i (best car best price) with bob and perla

Great service and selection

BMW Stevens creek is one of the best dealer in the Bay Area. I check from San Diego to Sacramento while buying my X3 Stevens creek BMW prices and deals no one was able to match or come closer. Sales man Vinne Do and finance manager MK are the best people to work and get good deals. MK finance manager is very cool, explained in detail everything, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end. I highly recommend Stevens creek BMW check here first before going to any dealer.

Excellent selection of quality vehicles

Very great experience, nice people, thorough explanation, lots selections, detailed introduction. I had a wonderful time shopping a new car there.

Sales mgr. TJ Singh is very helpful and a great person to work with, I had a superb experience working with TJ. Overall helpful staff and good deals.

The buying process and deal was working well. It was a pleasant experience overall.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

Had a very painless experience buying a CPO car from this dealership. There was some construction in some of building, which is the only reason I gave the facilities 4 stars.

I am so impressed with the service at this BMW dealership service center. We have owned 4 BMWs in the past 15 yrs. We recently moved to this area and after trying another BMW service center and receiving less then stellar service we decided to give this dealership a try. We made a right choice. I was so impressed with their service. They pay attention to details, and they treated me as if I was the most important client they have. I saw them repeat the same service with others as we waited for our cars or shuttle service. Brian, our service guy was fantastic. Kept me informed throughout the process. Adrian the shuttle guy was an absolute delight. Now to make an appointment for my husband’s car.

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

Great experience buying a car here. very helpful and excellent service. I would definitely recommend that you try it out for yourself.

Wonderful and amazing car buying experience! Thank you so very much Ahmed! Thank you so very much Flora! Thank you so very Stevens Creek BMW!

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

Very efficient and professional

My service rep Tyler did a great job, so did Andy the service manager!! Highly recommended!!

Great service dept, they keep improving and adding capacity. They really try hard to get the car repaired quickly. While they are not cheap, they are competent and they really do deliver a great experience.

The service team provided excellent professional customer care to resolve the root cause for my X5d showing a "Check Engine" light. Brian kept me fully informed as the mechanic followed recommended troubleshooting for 5 hours to correct the problem.

It was great! Dealer was a professional. They are the best.

It was a good experience. Very smooth process. I found the exact car I found on Carfax and I bought it.

Cant say enough of how great Stevens Creek BMW treated me. I was a little intimated to walk in there but i was treated and greeted by everyone and felt welcome and they understood what i was looking for and help me get my car and i could not be more happy i highly recommend

Everybody on site was great to work with. Mundo was very helpful in assisting us in turning our end of lease in and made buying a new replacement easy. From phone interactions to face to face conversations everyone was extremely pleasant and helpful from test drive to eventual financing. Thank You Mundo and everyone else at Stevens Creek BMW. We will be back if ever in the market for another BMW.

From start to finish my overall purchasing experience was wonderful. My sales rep, Laura Blanc kept me informed every step of the way with where the vehicle was in the process of arriving to be ready for delivery. I will tell family and friends in the market for a BMW to reach out and speak with Laura!

Excellent experience , salesman very knowledgeable and courteous.

Purchased a vehicle from DL over the weekend. Great service. Had the car ready when promised. Thank-you!

Both Alex Chui and Muhammad offered first class service. Thanks!

I was fortunate to encounter a sales person who is patience and addresses all your concerns and a finance manager who walks you through the paperwork in purchasing a CPO vehicle.

Uno did a great job of helping me find the right car without undue pressure to simply buy what was in stock. Instead, we tried a number of different cars and then custom ordered exactly what I wanted. I had to wait a month for the car, but it was well worth it.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

Called service department for a recall that there service department emailed me about. Was told it could take a bit for the parts to arrive and that I would receive a call to schedule the appointment. When I called two weeks later, no parts have been ordered and I was told that the car has to come in first before the recall could be authorized and parts ordered. Had Russ as service advisor and he was awesome and made up for it. Very fair and honest

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Great service by vinny. Highly recommend

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

Sales associate Sara Z was professional, attentive and helpful!

Alec was super nice and provided great help in our purchase.

Alec is the salesperson you want to go to. Easy to deal thru email and promptly. Got a very good deal on the 2018 X2 xDrive! Thanks Alec!

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

We love the car and our salesperson Kip Lewis was fantastic.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

The quality of the car is good. The car is washed very clean and tank is filled up. Alex, the dealer helped me to connect my phone to the car. The deliver process is fast - just one hour including the financing process.

Bought a 2019 530e recently with good price and very smooth process.

Ken and the staff at Stevens creek BMW were very accommodating and thoughtful in their approach to client service. I drove a long distance to see the vehicle I eventually purchased. The car was cleaned, washed, and waiting for me when I arrived. Through and through great experience.

The entire car buying process was so smooth. After visiting many other car dealers, and experiencing great frustration by what seemed like less than honest sales people, at Stevens Creek BMW I never felt pressured or deceived in any way. Brian was great. He was upfront and attentive. I’d definitely buy from here again.

I went into to return my i3 which was at end of lease. The sales manager, Sasa had been very helpful. With his help, I leases a new 530e. The total experience has been very smooth. I will come back in 3 yrs for sure.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

The overall shopping experience was very pleasant. This was the 3rd time I bough or lease cars from StevensCreek BMW. The sals manager was great to deal with. He was polite, patient, helpful. All I need to do was to enjoy my new car.

Disappointed with the lease return process and the cost to repair bumper scratches

Excellent service and knowledgeable salesperson! Would definitely recommend to friends!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

Overall an enjoyable experience..Alex Chui was knowledgeable ..professional..they got me out of there reasonably quick..the dealership had a lot of inventory to choose from..

Max was awesome to work it. He helped us through various models/options to narrow down the car.

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Ken, Omar and Mary Ann were great through the process!

I recently purchased an X3 from Ken Liu at BMW Stevens Creek and had the best experience. He helped me find the exact car I was looking for and I couldn't be any happier! He was professional, friendly, and had a lot of knowledge on cars, which made the process seamless and easy. I would definitely recommend a friend to purchase a car here!

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I worked with Kamran and he made the process quick, easy to understand, and answered all my questions

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

The whole process of looking,buying and arranging financing was very professional.I never felt any pressure to buy and most of my questions were not only anticipated,but answered thoroughly.

The sale person, Amir, very patience, and professional to help me out to choose the right car for me.

Purchase of car out of lease end. Worked with Steve Hill.

Very good experience!! The financing part is very lengthy but overall the people who handled my case were very gracious.

Ron Ryan was a great salesman. I highly recommend working with him. Hey was responsive and honored everything he told me. I had to drive over an hour to get to the dealership. He made sure there were no surprises. His manager, Andy was also very helpful. I never felt pressured, yet Ron was responsive to every question I asked and every email I sent. He always responded. He went above and beyond when I ran into an issue after I left the dealership. He made good on his word and the problem was solved. My husband and are are both very impressed. We feel confident referring friends and family to Rob Ryan at Steven's Creek BMW.

I drove a lot more miles than I expected and decided to buy my car at the end of the lease. The 328i is comfortable and gives a surprisingly sporty ride given how smooth the transmission and handling feel. Mitch made the process, easy, painless and fast. Felt like a VIP and I really appreciated the tank of gas and wax/detailed car. Thank you!

Fast purchase, bought the car the same day. Could not be happier.

Great experience purchasing my BMW from Stevens Creek BMW.

We bought IM3 electric car. Ask to see Bryan Eshagh. He is the car salesman for the electric car. I was told by others, he was the expert. He was great. I typically don't like car salesman, but I was really impressed. Another note I want to add. This dealership does not negotiate for price. They get so much business, they don't need to negotiate. Other BMW dealerships only had one i3m. Steven Creek dealership had 18 because silicone valley is located in a high Tech area, unlike any other area. Again, you'll be very happy working with Bryan. Thanks Bryan... The is Bert D.

Unlike your average sleazy salesman, the Internet manager Ron R is professional, courteous and very knowledgeable on the preowned car which I purchased from him. Highly recommended.

I am very satisfied with the help and assistance I received from Fred Khosraviani. Fred is very knowledgeable of the product and waited patiently until I found the tight car that I was looking for. I am really enjoying my 2018 M240i that I purchased from him last week.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Excellent customer service was provided to us during the entire purchase process.

Stevens Creek BMW was great to work with when I recently purchased my 2015 CPO BMW 535i M Sport. The sales person Brian was very friendly and accommodating. Their Finance Manager Bill was a Pro and handled my financing to perfection. I am hoping their Service Department will be just as awesome when it is time to take my car in for service. Great Job Team!

Good buying experience, dealer made an effort to understand what i was looking for.

Dealer is very professional and a lot of experience.

Awesome Internet Sales Team! The entire process from internet search to test drive to purchase completion to delivery was performed by well trained and rectremely Professional Staff.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Ricky tan who helped us with the purchase did a great job in walking us through the whole process.

Booked an appointment to test drive, fall in love, such a fun car to drive

The dealer was really nice and it is the biggest bmw dealer I have ever seen. The price was fair, and it was already competitive that it was hard to cut the price down. The quality of the car was good.

After purchasing a CPO BMW i3 from the dealership, I discovered that the rear brakes make a loud grinding sound when applied on hills. We took the car back to the dealer and the service manager said that this is normal because of the "physics" of hills. Okay, no car is designed so that the rear brakes groan on hills. He could have said that this is not covered under the CPO warranty and we can investigate it but it will cost you $x. Instead he told me it is a feature. That just insults my intelligence and also compromises my trust in the service organization. I would recommend this dealer to a friend for a car purchase but not for service or maintenance.

Manuel of Stevens Creek BMW was so patient & knowledgeable in helping me decide on a car. I would recommend him to anyone.

Excellent service and best Bmw dealer in all Bay Area.

A very busy dealership! I was looking for a 1 year old low miles BMW X5 with particular features, and I drove 3 hours to San Jose to buy from Alec. Unfortunately their website (and listing on cars.com) was incorrect and a few of the key features I wanted (Driver Assist Plus) was listed but the car only had the Drivers Assist package. A big disappointment, but the car was beautiful and still at a great price. The sales team apologized but said they were not in charge of the website and added free floor mats. The finance guy was a bit hard sell (and took more time than I wanted) but I got out without adding all their extras. In the space of a couple hours that we were there, they lost the second key fob (they said that happens a lot around there because they move hundreds of cars each month), and they mailed that to me. So great price but the experience was mixed.

The team at Stevens Creek were good to work with and I would definitely work with them again. We bought a used BMW from them and had it shipped out of state. Shipping a car out of state is a little complicated, so the process wasn't as smooth as buying one down the street. But they were good to work with within those constraints. I flew into town to drive the car and do the paperwork and I was back at the airport 2.5 hours after landing because they were ready to go when I walked in the door.

Gordon was very professional and courteous. He made the purchase easy and painless. I would buy from him again.

Alex our salesman was superb. Great buying experience, fast, efficient. Very pleased with our ourchase, will definitely buy from Alec Kisin and Stevens Creek BMW

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had my BMW 3 series maintained. The overall experience was pleasant and quick.

Very pleasant, all involved did an outstanding job.

I have been coming to Stevens Creek BMW for 14 years. I am very satisfied with the customer service and the quality of repairs/maintenance given to my car.

My husband and went in to purchase a BMW, Mitchell Bettencourt was are sales person. He was such a great help and helped us from beginning to end. We received the most wonderful customer service I had ever experienced. I would recommend anyone to him. Thank you Mitch for getting us a great deal, we love are new BMW

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Rep was Julie Passon and she was awesome. Friendly, professional, thorough. Look forward to working with her again.

Alex was very friendly and informative. He was able to answer all of our questions and made our experience quick and stress free!

Overall satisfied They provide shuttles service but waited little long

We are very happy with our new BMW X1. The price was very good and the trade-in value we received was also very good. They made it happen.

Professional service from start to finish... and with the thoughtful follow up, finish did not mean when I drove off the lot. My sales rep, Manuel, with 38 years experience at BMW, is excellent at explaining all you need to know about the cars, the features, the financing, etc. I'm very happy with my experience at Stevens Creek BMW and know it will continue at the same level of care and service.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Ricky Tan from sales and Perla from finance were wonderful. thank you!

Great people and very helpful! They work really fast and know what they are doing

Great service! Very nice, and attentive service reps! Pretty nice lounge. I think they could do a little better w the location of electrical plugs. There’s only one place to sit that has access to a plug for charging computer while working.

Best car sales experience I've ever had. The greeting was pleasant and sincere and definitely not pushy. The negotiations went smoothly. The financing papers were clear and not rushed. Look for Prac Kalfe when you go because his sincerity is impeccable!

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

Greeted when pulling into SC BMW's driveway from the Stevens Creek Blvd. Progressive interest when the engine light came on mysteriously, of course there was no scheduled visit appointed, but the guys went out of their way to investigate right away. And just my lucky day! A quick review of the diagnostic was a code that linked to a recall on a new technology sensor, replaced and resolved. Who can ask for more while waiting and offered coffee, tea, and danish. I soon zoomed back out onto the wild of the Steven's Creek with my Happy Customer Kit...

Had to take my car in for service due to a recall. Friendly staff, great facility and my car was ready when promised.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

My recent service experience was outstanding. I brought my 2015 BMW M3 in for routine service (oil change, brake fluid service, filters, etc.) and rear brake protection plate replacement (under warranty). My service adviser, Justin Carlos is the best BMW SA I've ever dealt with (and I've owned three BMWs). Making an appointment with him was simple and communication was excellent. He's easy to reach for updates and a loaner car was provided as promised. The service center waiting area and bathrooms were clean. Service from start to finish exceeded expectations- by the time I drove onto their property to the time I left. Each team I had to deal with took the time to explain everything I needed to do and what to expect. Peace of mind is what you get at their service department- and that's priceless. Unfortunately, I am unable to comment on their sales department since I have no experience with them- yet. I live about 40 miles away from the dealership, and it's worth the drive. Thanks SC BMW and Justin for a fantastic experience.

Julie was great. My first time there and everything went pretty well. Glad I came

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Good service experience. Was not exorbitantly charging for the service items

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

BMW Stevens Creek actually fond an additional issue with my car that I was not aware of and fixed that at no charge (part was under warranty), this while as always being very good at keeping me updated on the car, price and when the car would be ready.

My husband and I recently purchased a previously owned 328i in the Bay Area from one of the BMW dealerships. We decided to move service to Stevens Creek BMW due to in adequate service at another dealership. I was lucky enough to get helped by Ricardo who is amazing. He went above and beyond evaluating and determining the exact status of this car we recently purchased. Through his attention to detail and just overall high level of customer service, he discovered a few repair issues that were over looked prior to purchase. He worked extensively with our extended coverage we purchased to have an inspector come to location and approve the repairs to be done. We are really grateful and now feel we safe and that our carnis in great running condition. Especially since our son will be driving it a lot as well. I’ recommend Ricardo and Stevens Creek BMW any day of the week!

My first time owning a BMW and the experience of service dept was excellent.

My dealer was Julie Passon. She was very kind and had good attitude. I was happy with my experience with her.

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

It would be great if the wait to top the car was shorter. The service team is always very busy.

Maggie was a great salesperson and Tiffani a great sales manager, both made the process so easy and pleasant . I will definitely go back to them again

Great service, very friendly and professional staff. I will be back.

The dealership is always very clean and the people are professional and friendly

I brought my car in for a repair for a flat tire. I was assigned an advisor which I did not meet because my loader car became available quickly. Later in the day, I received an invoice via e-mail for $400 for a new tire. I have a tire warranty! No one bothered to check even though it was on my paperwork! I first met my service advisor when my car was ready, I had to point out my tire warranty to him upon pick-up. He gave me a cursory apology and I was returned to the cashier. I saved $350 on my tire by having this warranty(there is a $50 deductible!) I have been coming to Stevens Creek BMW for decades and this is appalling service! Even us customers with small problems matter!

Ken was my service adviser. He kept me informed of the process. I went for oil an change. Got new spark plugs and a battery also. glad I went. i'll be back. Dale

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Very good service. The service is very quick, high quality and professional. The service man can quickly identify the issue and fix the issue in very timely manner.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

HAPPY CUSTOMER.THANK YOU FOR YOUR ATTENTIVE AND PROFESSIONAL STAFF.

Buying experience was perfect from selecting a model, to test drive, to purchase price, to finance.

Bought a used i3 here, and felt pretty good about it overall. "One price shop" so no dickering. Salesperson was nice and fairly relaxed. They had me waiting over 2 hours to talk to the financing dept., so lost a point there--too busy blowing out new Bmers on a Sunday, I guess--but everyone I talked to was courteous an personable, and the car was set up nicely when I got it.

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

I just did my car maintenance, reception of my Ken is very good, very carefully. Check out my car need to do dynamic balance.Though I finally the car was a bit small flaws not fully repaired, but they have already tried them best. Perhaps BMW GT335 this car is flawed.

Everything is very good. Convenient, Enthusiasm, efficient

Good communication and professionalism throughout. Very high focus on best case experience

Service tech very good, but have had many issues in the past, so am hesitant to recommend tia dealership right now.

Very pleasant experience. Starting with the service advisor to the cashier and the young man who brought my BMW to me at the end.

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Friendly and knowledgeable service and great location.

I bought one CPO 2017 320i from Steven Creek BMW last week. The whole experience was very positive! I really appreciate Sales person "Eli" for the wonderful support through out the process. Keep up the good work.

The overall service level is very good. My advisor Justin Carlos, whom has helped me for years are very attentive.

I Was able to get my car back with 2 hrs as stated. Glad I did not have to wait long.

Great Experience. Took my car in because the check engine light was on.

Service was completed ahead of schedule. I was taken on time per my appointment. Very pleasant experience.

Leo was awesome and very knowledgeable. He had the car i called on ready to drive when I arrived.

Great experience! Dropped off the car for service in the AM and in less than 3 hrs the service was completed.

Very happy with a quality services and repairs that the team provided. I will recommend this dealer to a friend.

Thank you Justin & Jason for your excellent service. Completely stress free!

My service was great and was done in very quick manner.

Brought in my car for overheating issues, and the check-in was fast and smooth. I got a new service advisor Elvin, and he was awesome. I was getting an update from him every step of the way, and he was able to clarify all my questions timely. My car was done earlier than expected, and it was ready on the driveway by the time I said I was going to pick it up. They are very good and efficient compared to other service departments, that's why this is the only place I trust.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

seamless/efficient/clean/organized-everything went to plan-well done

overall positive experience. Decent trade in deal and selling price

Did online research and knew what I wanted to look at. Salesman was easy to work with, knew what he was talking about and a nice guy. No problems other than it seemed to take a long time for a simple deal (4+ hours).

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

Service department was informative, helpfull, all work was performed properly and on time!

It was a good experience visiting Stevens Creek BMW. What I suggest is that before you leave they should let you know if your car need any maintenance in the future.

The Stevens Creek Service Dept has always been outstanding. Regular maintenance as well as anticipated upcoming issues are always taken care of.

The advisor Jeff jones was the best advisors I worked with in three years. He was very professional and respectful

Stevens Creek BMW has amazing inventory. I had been looking for a particular set of options on a used 535i BMW. After months of wait, car showed up in my search alerts (thanks cars.com for full keyword search alerts btw). It had low miles, CPO warranty coverage, all the options I wanted. What sets Stevens Creek BMW apart is sales team and their willingness to sort out any issues. Kudos to Fred Khosraviani and his manager Andy for immediately fixing few minor issues I spotted. They are very responsive on email correspondence, not only during pre-sales but post-sales too. Entire sales process, financials and paperwork went silky smooth. I was briefed on every step of the way. 2 days after the purchase, BMW Genius team called/emailed and offered to walk me through the features of the car in person -- which I gladly accepted. Another point I wanted to make is that sales team in general had been really helpful in answering feature questions during research phase; if they didn't know the answer they pinged a genius on the next table and quickly provided me with answers. Overall I recommend this dealership to anyone.

Very efficient and work was completed ahead of the schedule.

Basic service needed, Jeff very attentive, good service, communicating items discovered during check which required a part to be ordered with return the following afternoon. . a one day delay. Communicated quickly upon completion which was done ahead of his anticipated timeframe!

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

I’ll be back with my car best customer service, everyone one is every helpful

Worked with a great salesperson -TJ Singh. Found the right CPO vehicle.

Ken was great! answered all our questions and got us out of there in no time!

everything is good other than labor fee/hour which is really expensive, more than $250/hour. i like to stop by this Stevens creek BMW dealer with warranty but not sure without warranty.

Tylor is great to dealing with for many years, always explaining what it needs to be done! Thank you Tylor

Great experience with the entire staff. They made the car buying experience pleasant.

It’s a pleasure experience . The whole processing is three hours, very fast and reliable.

Always happy with the service. I’ve been going to Stevens creek for 15 years and they’re the best.

It was a good experience specially with the sales man Brian.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

Routine service, with one additional item promptly handled.

They friendly and great customer service and specially my service writer Justin carlos always taking care of my cars ?

Very good. From when I made the appointment to picking up my 535i. Very professional,

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

The service is fast and good. Neil who helped me is a nice person.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

It was a very good and pleasant experience. No unnecessary wait.

Love my new X5!!! Great experience with the entire staff, especially Jojo and Alex...they were so helpful and amazing in helping me find the right car!!!

I am very happy with behavior of Julie at customer service.

This is first time to your facilities, and it is amazing for your services.

Good service, would definitely recommend. Ken Quach was very helpful.

Juan helped me put my license plates on this morning and was great! I appreciated his help and was in and out quickly. Thanks again.

Great customer service. Ken Quach was very helpfull, really nice to.

Experience with a no-haggling process and a reasonable price went m. It did take awhile to wait for Finance to be available to do the paperwork, but I guess that's somewhat understandable when things get busy over the weekend. We originally came into the dealership just to look around where our initial focus was likely to purchase a Lexus. But we ended up walking away with a purchase, originally looking at new cars, but then focusing on certified pre-owned after the Salesperson (Gordon Winans who was very helpful listening to our needs) recommended on a CPO car. This is our first BMW.

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

Great easy no issues was surprised on your ability to handle our issues without any delays

Sean Henry is very helpful and informative. He texted me, email me, got me informed about my vehicle status. Glad had his service.

My advisor was great! Fast and efficient. He took care of setting me up with a shuttle that took me to Valleyfair mall while waiting for my car to get serviced. When I returned, he was cordial with wrapping up my paperwork snd having my car washed and cleaned before delivering it to me. Awesome customer service!

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

I had a great experience at this dealership. I would highly recommend Amir the sales representative who was very kind and walked me through the whole process step by step. He was very honest about the car history and guided me through to make an educated decision. Overall this is a very nice dealership. The finance expert Omar Daraz was also very helpful and patient in walking me through each and every option available to finance the car for 60 months for 0% APR for my new BMW i3/REX certified pre-owned vehicle purchase.

It was pleasant as usual. Tyler is very knowledgeable and helpful. The lounge is inviting and warm. Maybe put more reading materials for people waiting. Love the refreshments offered. I have been a loyal customer since I bought my car. They never disappoint me.

I always love BMW, and I think their service is also the best.

Neil at service is great and supportive of the issues

Derek, my service provider could not have been better

I was very happy with my 2015 BMW i3 that was leased from BMW Stevens Creek 2yrs ago. So, I decided to have a new 2017 BMW i3 with a range extender. Ron helped me a lot to get a super excellent deal. Even though it was new year's eve with so many people at the dealer, he was able to finish all the paperwork, financing, returning my old BMW i3 in less than 2 hrs. Really excellent service. I definitely recommend this place to others.

Was in the market for a CPO bmw. Ron in the Internet department was super responsive and thorough. Sonic pricing is firm but absolutely competitive to the Bay Area market. Inventory of CPO was really good across range of vehicles. Steven's Creek should at minimum be on your list to when looking at CPOs.

Brian Mckeon provided me with excellent customer care! I got my car back within the time promised. The dealership offered me a shuttle ride from and back to dealership if needed. The dealership tried to make this a better experience for me since they no longer offer loaner cars for regular maintenance.

Excellent experience, overall. The salesperson was very nice and accommodating. The financing process was straight-forward and quick. I'd highly recommend this dealership to anyone looking for a new or CPO vehicle.

It was very efficient and pleasant. While the dealership had many X1 models on site, we wanted one with a particular exterior and interior color that had to be from another site. Yet that morning we had the car we wanted.

20K mile service.Service rep was courteous and friendly. Waited for less than 2 hours, and got my car back.

Service was good, car was completed as promised. Service personnel were very helpful

Great place to do business and Rocky Karimi is highly recommended for great deals on cars. I had a pleasurable experience and will continue to go to this dealership as they were recommended from many friends of mine. One of the best buying experiences I?ve had with a car hands down.

Great work! Came in and expected to take a whole day, my car was done quick and successful.

I just purchased a BMW through this dealership and this was one of the best car buying experiences I've had. I worked with Mr. Manny Rezaey (client advisor) which he was super knowledgeable, helpful, and accommodating.Before taking a car on a test drive, Manny gave a very thorough overview of the car's features. After walking the lot and finding another car with a different color that I preferred, Manny suggested taking that one on a test drive to make sure I would like it. So, we did. I met him on a late Sunday evening at Stevens Creek. Prior to going in, I did some research Online but unfortunately I wasn't seeing anything that was fitting my wants and needs. He looked at the inventory and we found a few to look at that were physically on the lot. Never did I feel any pressure from him. Overall I had a very good experience with Stevens Creek BMW and I am really happy with my new 5 Series BMW purchase. I am very thankful with the financing department cooperation and very friendly Stevens Creek BMW employees.Happy Holidays to everyone!!!

The whole experience of buying BMW was really awesome. Our sales rep Manny Rezaey who was on top of his job. He offered a test drive, the explained all the cool features about BMW x5. Also the was professional, polite and amazing all the time, which we really appreciate. Thank you for the great experience, and I definitely recommend Stevens Creek BMW!

Great and honest service, while others failed! No up selling. Highly recommended.

I really appreciate Mrs.Sarah scherzi and Mr Derek Elliot for their excellence service.

Best service advisors ever are Mrs Sarah Scherzi and Mr.Derek Elliot.Thank you.

Often times a dealer will do and say anything to get you in. What unfolds afterwards is often not pretty. Uno - the internet sales manager - treated me with utmost respect throughout my buying journey with him, from the first email communication, to the last point when I drove off the lot in my new car. He did not slip even once throughout this experience. On top of it, I got a very good deal with no stressful or extended haggling involved. Even the finance person was very courteous and straightforward with me. She never pushed me once to purchase extras. I am extremely happy with my buying experience with Steven's Creek BMW! And I'm grinning ear-to-ear every time I drive my stunning, fully-loaded 2018 BMW 440i Convertible :)

My service advisor is always friendly and helpful. A+++++++++

Great service as always - prompt, helpful with all questions and right on time!

They check all the fluids of my car and filled. They also check an small problem i had with my car

The staff is very friendly and helpful. You are treated with respect even at the service department. Kudos Calvin, service advisor

Was looking to purchase a new car and found what I was looking for at Stevens Creek BMW. Contacted TJ (Internet Sales Manager) and he was very helpful. Went to the dealership and they had the car ready for me to test drive. They were not pushy at all and were very accommodating for what I was looking for. Would highly recommend going to this dealership.

My service advisor is very receptive and knowledgeable.

The overall experience was very good. The advisor was knowledgeable and helpful. After paying, it took a little too log for cars to be brought around.

Fast and Awesome service, very detailed, covered all the aspects for the new features of my new car

Steven's Creek BMW is the best. We always have a great experience there, and Neil, in service, is the best!!

I was reluctant to take my car in for the necessary recall service, since I live in Santa Cruz. The service stuff took great care of me. I was able to go home in a nice loaner while work was completed. I got my car back two days later, cleaner and all the recall work done. Great job Stevens Creek BMW. I will be back for the major maintenance work.

I had a great experience at Stevens Creek BMW having service done on my X5. I just hit 50k miles, and needed a tuneup and brakes. Tyler in the service department let me know what would be done, and how long it would take (it was fast), and they got me back on the road in no time.

Very good service all professional.my service writer is awesome ?.

Good service, very good service, I will recommend to other pepole

This is my 2nd lease with Stevens Creek BMW, TJ was awesome!

It provides a great service for taking care the customers, the only problem is the long wait line and waiting time was a bit too long. The others are all great!

Quick and great service ............................

Service is good but Wait too long after service done

I am very happy with your service. Your staff are great! They are friendly and professional

Good Service. Checked very aspect of the car and provide me with more insight details.

I had a pleasurable experience and my service rep Jeff was great

All personnel very attentive, always helpful and willing to go out of their way to meet your needs. Always on time when you bring your car for service.

I had been shopping for a BMW 5 series for some time, and had not been getting good customer service until coming to Steven Creek. We worked with Kamran and he went above and beyond to help me find the right car. He was knowledgeable, not pushy, and was extremely patient! After finally finding the right car, the purchasing process was easy and finance got me in and out in no time. I highly recommend heading over to Stevens Creek BMW!

I leases new BMW X3 at stevensCreek BMW.Gordon helped me. The service was great! The process was faster than it usually takes.

BMW Stevenscreek, Santa Clara I went there for regular service and wall charging. They replaced my wall charging cable and servicing

My service advisor Riccardo provided excellent service and kept me informed on everything that was going on with my car.

I don't like service at dealerships for the usual 101 reasons. But Stevens Creek BMW has done a great job thus far on my 2013 328i. If you must go to a dealership for repairs, this one I recommend.

Tyler Lem, my service adviser did a great job. Thanks Tyler.

I was able to be fit into the schedule for quick repairs (top of antifreeze and new windshield wiper blades) within 24 hours of calling in for an appointment. I lease my car.

Went there to take care of the airbag recall. Worked with Neil, and it was an almost perfect experience. Car was repaired, washed and done on time and it didn't take that much to drop off or pick up the car. The waiting area was great, Starbucks coffee and donuts. The thing is their shuttle runs at the hour, so I had to wait a while for the shuttle, but you can walk around and check out the new i8 or m series while you are there, so it wasn't that bad.

Very busy place, but once you start working with them process is smooth. Have a little patience they are busy

It's a pleasure to do business with Stevens Creek BMW.

Excellent service from Sales Specialist. He was looking out for my best interests.

I had an oil change and replacing spark plug service recently. It takes a little bit more than 2 hours with complimentary car wash. I thought it may take at least 3 hours. The price for replacing spark plug is a little higher than I thought it would be.

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer.

Very friendly and helpful. They quickly fixed my car and communicated the status daily using text.

Great service. Sarah was very helpful and pleasant.

Our service adviser Justin is great, very professional, and follow thru on details for our best interest.

Brought my car in and only waited 5-10 min to get my car checked in. Told Sean I hoped it would be done before 4:00pm. Got a text that it was done at 3:30pm. My car is still under warranty so nice not to have to pay right now, but all good.

Largest inventory in the Bay Area and had what I wanted. Got a good deal too. My salesperson and supporting staff did a great job through the whole process. Love my new X5!

I effortlessly created my service date for a 60K inspection online a week before I brought the car in. Once there, a service technician promptly got my key and ran diagnostics, handed it off to Neil Simon, who was my service advisor. Neil came over, we went over all they had seen running the diagnostics, then asked me several pertinent questions. My car was ready for pickup that day just after noon. Everything went as smooth as a whistle.

Our sales person Jojo has been very helpful and she could read my mind. She picked the right car and we made the deal in as little as one hour. I am very satisfied with all department in this dealership. The price and service are awesome.

Windshield wipers were streaking in the rain so I brought my BMW (without prior appointment) for wiper blade replacements under the 4-year warantee. Stevens Creek BMW quickly replaced the wiper blades, performed some checks, provided some other minor service and washed my car within 1 1/2 hours, all without charge. Great service experience.

After arriving at the dealership, I waited 35 minutes before speaking to a service technician. Cars were lined up all the way to the street. They mumbled something about being short-staffed that day. Once I spoke to somebody, the service went as planned and on time.

Everything is nice at the stevens creek BMW, the car is fine and which is the car I want, Manuel is nice to me and everyone there are good! That is a good journey and thanks!

Service Manager, Brian McKeon was great! I really appreciated that he followed up regularly and provided me with updates on the status of the car. Great customer service!

Tyler Lem did an excellent job keeping me informed and making sure everything was repaired properly. Juan Arias was super helpful and friendly as well. Even got my car washed ! Thanks !

Sara, the service representative, was very knowledgeable and so pleasant to deal with. She solved my problem and her estimate was right on the money. Overall just a great experience.

We were stunned that such a large and very busy dealership would still be able to personalize one's purchase experience. At first glance, you would think it was just pushing people through to get them out but, absolutely not. Our salesperson and all Employees we had contact with, made us feel that ours was the only important sale! From test drive, to paperwork, our visit was very enjoyable. I would gladly recommend them for your next BMW purchase!

Overall they were quick to get me in and understood esoteric issues and addressed them with the vehicle. The one star removed was still for issues with communication. I am glad they have a texting system now, but it seems to only tell you dropped off the car, or it is ready. No status updates on how far along they are with the work order and estimated completion would be super helpful. When I tried to call in on their 800 number on Saturday, they system was in an error mode and I could not get through to sales or service. I finally called the number listed on the texts and the I let the operator know and she did not seem concerned at all and then sent me to voice mail of my service agent who was not working that day. Eventually I was able to get text status on my car. Seems they could do better.

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

Very friendly and professional sales people

The Service Dept was friendly and efficient. Our service rep kept me in the loop regarding the time-line. I was on a tight schedule so I was thrilled to see that they had my car repaired a day earlier than predicted! Very satisfied!

Stevens Creek BMW was extremely fast while still remaining completely efficient when purchasing my latest car. My sales guy not only found a car for me on the lot, ready to go, but also made the process of turning in my old leased car very stress free! Normally this would take at least 3-4 hours however I had keys in my hand and on the road in 2!:) I have used this particular salesman twice nice for both of my cars and cannot tell you how kind, honest and thorough he is!

Went into Stevens Creek BMW and was taken care of by Dave Parker. He surprised us with the car that we wanted and we purchased the car that same day. Very happy with Dave as he was very helpful and gave us a great deal. Thank you so much for making my 1st luxury car purchase such a positive experience!!

I was appreciative that the sales manager jumped in to help considering this was my first BMW purchase. They really went above and beyond and matched what I was looking for. I will definitely be recommending my friends and family here.

Perfectly satisfied! My service appointment was performed to my satisfaction --- no issues or problems. I would highly recommend them to others!

I recently leased an i3 from Stevens Creek BMW and had a fantastic experience. Their i3 team was very knowledgeable and friendly. Walked off with a great car and feeling very positive about the whole experience.

Final in warranty service. Thorough, on time, and returnEd aclean, washed, fully serviced vehicle. I own multiple BMW and have them serviced at Stevens Creek.

Their BMW Genius that educated us in all the features of the car was excellent!

Awesome service at Bmw ! People at Bmw are very professional people . Rocky is awesome !!

I leased my first new car from Stevens Creek BMW just over three years ago. They treated me well when I had the car in terms of service and customer experience. Everything was too easy. I thought for sure they were going to stick it to me when I returned my car when the lease was up. The kind of nickle and dime stuff that they do to pay for all the rentals they gave me when my car was being serviced. It could not be further from the truth. It was so easy. Ben, the lease return estimate person was great. He walked me through all the details quickly and easily. Then he got me hooked up with Gordon and we went over what I was looking for and he nailed! I got the car I wanted at the price I wanted and it was quick and easy. I am going to recommend them to anyone looking for a car. This was a great experience!

This dealership has a great family atmosphere. I was able to go into the shop and let me tell you, i have never seen an automotive shop so clean and organized. You could eat off the floors it was that clean. The shop is so big there mur of been at least 50 to 60 BMW in there getting serviced if not more. I was really impressed.

Brian, my service adviser was wonderful. Called when he said he would and updated me accordingly. They enough fix something that was not service oriented without charge. He gave me some advice for scheduling my next service as well. Went above and beyond. I'm a happy BMW driver and customer.

Car was brought in for 50k mile service. I also has a list of other things that Stevens creek took care of all under warranty. A loaner car was provided as promised which made logistics very easy. Other than waiting in line for 45 minutes to drop the car off ( regardless of the fact that I had arrived on time for my scheduled appointment) the overall experience was excellent.

Claude is very responsive and I know I can rely on him for my BMW Service needs.

Kamran was great help and went out of his way to ensure that I was able to get the car home even in the middle of rush hour traffic

Hi Everybody from top to the bottom at stevens creek BMW did a fantastic job . Couldn't be better than this !!! Rax , Peter , Ben , Romeo , sam , & Gill ... such a great professional team!! Thank you All & special thanks to North America BMW people ( keyla &who ever else was involved) for making this transaction possible ! Arash Asadizadeh

Our service writer Brian McKeon went above and beyond to ensure all of our needs were met. We have always had great service at the Stevens Creek BMW. We would highly recommend bringing your car to them for service and/or to purchase a car.

I bought my first BMW from Stevens Creek and would like to praise them for their courteous customer service. Our salesman Mundo was exceptional and assisted us to find the car that we wanted. He was very patient in answering any questions that we had. I would definitely recommend my family and friends to buy from Stevens Creek BMW and look for Mundo. In fact my husband was very happy with my car that he mentioned his next car will also be a BMW from Stevens Creek. Thank You for a hassle free experience and excellent customer service.

The services was very good. The technician did very good job and satisfactory. I will have the same Technician to do my further jobs. Thanks

When my car told me to bring it in I said, Woha a talking car. It did need a few things, tires, wipers, oil, changed oil, an oil change and its general service...And all was well. All joking aside Ken was my service rep and he told me what it needed and got it to me same day. Great service.

The adviser was very knowledgable, responsive, fast and delivered excellent customer service

The salesperson we dealt with was very helpful and knowledgeable. He guided us through the whole process and helped me find the perfect car at a price that I could be comfortable with.

My service advisor, Julie Passon, did a wonderful job walking me through the steps for my car service. It was quick and efficient. She even called me right after my service was done (within three hours of dropping off the vehicle). Thanks Julie!

This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.

Service advisor, Brian J. McKeon, provided an outstanding service. He got all questions answered, and explained all details. Can not ask for more. Thanks Brian

Service under warrrant. Last two questions not applicable. Steve Bertalocci was most helpful. I plans to ask for him again for my next service.

Exceptionally Genius guys. I am amazed by their superb customer service. A loud shout-out for Steve and Jia hao !! These guys went far beyond their responsibilities to make us feel extremely comfortable. Awesome experience than that of Mountain View showroom.

Julie Passon was my service technician. She made me feel at ease, explained me the process. She also helped me with the loaner car and she gave me a call to let me know that my car was ready. She gave my car a free car wash and vacuum. It was a great experience working with Julie.

Had an appointment. Came in o time. Got checked in in about 10 min after I arrived. Waited another 5 mins for my paperwork. Got explained what was going to happen to the car. Got my cost estimate and even got a time estimate when to pick up car. Got a ride to the office, got a call a few hours sooner then the designated pick up time to come get my car, got a call from my account manager who reviewed the bill, told me about a couple of things I have neglected in the past and told him I would setup follow up appointment. Came back a few hours later to pick up car. It was washed and cleaned also. What can I ask for for a simple oil change. Impressive.

Eli at Stevens Creek BMW provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.

Very satisfied with my service Neil was awesome and went above and beyond to make sure I was satisfied. Thanks Neil!

I had a very good experience. The sales guy was very helpful and wasn't so pushy

All the service was great, accurate information, work was done on the expected time, knowledgeable people

I have been going to Steven's Creek BMW for over 9 years and they continue to impress me. My old service adviser had left a few years back, so from there when ever I needed service I would receive a random adviser. This last trip was different, I found a very friendly adviser named Kevin Tran who was very attentive and delivered what he promised. I don't know about you, but for me, integrity and respect is very big for me. He made suggestions for my vehicle and delivered and cleaned it on time. I am so happy with his service, that I will only go to him from now on.

Overall, we had a very smooth, professional and an excellent customer service experience!

Perfect service, my car was serviced correctly and it was washed for free. Thank you guys

Had been looking for a particular Z4. Stevens Creek BMW had the particular car I was looking for. Alex was very straight forward and works very hard to keep things on track. He made the buying experience very easy. This dealership has a huge inventory and a great selection to choose from. I would buy another vehicle from Stevens Creek BMW anytime I am in the market for a new one.

Neil was a great service advisor and all of the necessary service was performed as promised.

I particularly like this dealership because it's nice just to have a smile from all the employees there as soon as you enter the dealership. Not because of my usual service man. To top everything off Kin is an awesome person smile politeness and sense of humor and he get the job done.!

We really enjoyed our new BMW with all the options that we were looking for.. I have been to several BMW dealers and SCBMW has good car selection and price. Great service from the sales personnel also. Gordon and Romeo were very helpful.

My wife and I have been shopping around for a new Z4 for her. On Sat, March 12 I started looking online and found the vehicle we wanted at Stevens Creek BMW - Alpine White/Black Interior 2016 Z4 sDrive 35is. I sent an inquiry through the web interface and was soon contacted by Alex Chui, Internet Sales Manager. Alex was fantastic to work with - very responsive, answered all my questions, and confirmed any details I asked about. Negotiation and credit application was done over the phone. We live an hour away, so Alex worked diligently without wasting any time. We drove to San Jose where Alex met us and quickly offered us a test drive in another Z4 (since the one we were inquiring about was being detailed for us). Alex sent us off (on our own) and when we returned, Alex was waiting by the newly detailed white Z4. Alex then sent us to Finance, where we were introduced to Ebrahim Rahimi. Sinc eit was pouring rain and starting to get dark, Ebrahim worked swiftly to get all the paperwork done so we could get back on the road and head home. The paperwork (contract & financing) was smooth and seamless. We were then back with Alex, who went over the car with us, and made sure the navigation was programmed, and all the basic functions of the car were covered so we could safely drive home. Alex and Ebrahim have both followed up with us to make sure we were completely satisfied - which we are! To summarize: We arrived at Stevens Creek BMW at 3:30pm and we were done and on the road by 6:15pm. The dealership was very busy that day, but we never felt rushed. We felt cared for - the way a BMW buyer should feel - The Ultimate Buying Experience!

Claude was a big help during my last oil change service under a warranty. Very hard work, fast and courteous.

I took my car there for service a few times. I got great service every time. Polite and competent staff. Work was done in the time frame promised. Even if it was late, it was not a big deal because they give a loaner car. Just remember to reserve loaner in advance; it generally takes 2 weeks to get one.

I'm very pleased with the performance of Stevens Creek BMW. I highly recommend them. They're pricing and performance is excellent.

They were able to find a warranty through bmw that I did not know I had. Which covered all expenses minus $50. And put me in a brand new loaner till it was completed.

Found the BMW on their website I wanted, as was quoted a great price.. When I showed up TJ was very straight forward and did not try and change the price. Awesome service.

I came for the free BMW maintenance with appointment. The only minor complain I have is that I had to wait for 40 minutes in the service lobby for the assigned assistant who did all the paperwork and took the car in. It was a weekend ( Saturday ) and the guy told me that today it was crazy, other than that it was all smooth and easy. The staff appeared very cooperative and professional. Since this was my first experience with this dealership and that too for the free scheduled maintenance I cannot comment on how they charge and stuff. overall my experience was very pleasant and nice.

I was due for a New car Called Ashley Bunce who works in the offices at Stevens Creek BWM to check what was available on the lot.. Wow did I get hooked up. 2010 Cadillac Escalade low miles, mint condition. Car was being detailed when I went to check it out so back in a few hours for the test drive. This car rode like a Dream. All the bells and whistles..Yes, yes I want to buy it, Went home unloaded my trade in and within a couple of hours I was the proud owner of a New car. I even got a picture with a Bow on top. Great Finance Dept Thanks Bill, and Nasser and the management team, And Romeo Salesman and a Big shout out to Ashley "Your the Best" I just want to say this is not my first experience with Stevens Creek BMW My son needed a car a couple of years ago and Ashley helped us find a Jeep Grand Cherokee for him. It was the first car he financed and it was a smooth process for him too. I can't say enought about BMW. I will be loyal to this dealership and Yes, I am telling all my Friends

One of the cylinders of my car was not firing. That was on New Year's Eve when I drove into the dealership. I was advised to not drive the car and was given a ride to my residence. On Saturday, Jan. 2nd, I was contacted by a representative of the dealership in order to perform a diagnostics test. After the test, I was contacted again both by phone and e-mail detailing all was wrong with the car and with dollar and time estimates to take care of the problem. I was given a loaner car for the duration my car was in the shop. When the car was ready, I was given a break down of what was done and why, with savings in gray areas, where parts were not directly covered by the warranty, but could be considered as quincitential damage. Overall the service was great. The employees very polite. A very professional establishment to do business with.

I took my BMW to have a complete check up and worked with Julie. There was a short list of items that needed fixing. When I was called with a quote and list of things to be fixed there must have been miscommunication . I thought I only approved 1,860.00 worth of work. When I arrived I had a bill of close to 3,000 dollars. I was floored. All of the work that was done was amazing. My car runs much better and I appreciate how quick the turn around was. However, I don't think I will be returning to this dealership bc I feel like I might have been deceived into doing services when I wasn't ready yet.

I was looking for a BMW 550i for my husband . I contacted mountain view dealer first but sales staff was not interested in finding my what I was looking for. I contacted Stevens creek internet department - TJ Singh & he not only found one for me but gave me best price too!! This was my fasted car purchase ever - done with test drive, paper work in less than three hours.

My recent purchase of X5 was really a pleasant experience. I should say it all happened just because of , Romeo B C. Romeo is courteous and took time understanding all my needs on the new car. I really appreciate Romeo and Brain following up with me thru emails and calls with prompt response. Romeo is technically sound with all the bells & whistles of the car. He explained things in detail about the working of all the available options in my car. I was able to get a best deal because of Romeo. I would highly recommend Romeo to my friends. And I will definitely do business with him again. It was really an ultimate experience buying an ultimate driving machine :)

Having never purchased a car, let alone a BMW, I anticipated the worst when walking into this dealership. Luckily I met "Kipp" who not only spent a ridiculous amount of time with me to find me my dream car, but he never played your traditional "care salesman" games the consumer comes to expect when you walk into those dealership doors. Everyone from the finance department, to their management team was spot on and I walked away with a fair deal and a beautiful car. Stop by this dealership if you want to rid yourself of the traditional gross sales experience. Oh and ask for Kipp. He is really a superstar.

I worked with Ron Ryan. He promptly answered email inquiries. Unlike some other dealers, he did not provide pressure to visit the dealership until after he'd provided a clear expectation of what he had in stock and what I would pay. I appreciated the straightforward nature of the buying experience.

The dealership was extremely busy and there was no water or coffee at the service/waiting area. People were just keep coming in an buying BMWs like crazy. Who said that the American economy is bad? I made an appointment with the internet manager who responded my inquiry. When I got there, he was with a customer and had to introduce me to another sales person. Everyone was busy with one or two customers, and the check out area was like Black Friday check out counter. Everyone was making payment for hundreds of thousands of dollars. Anyway, this sales person was very patient and tried his best to answer all my questions. I was ordering a BMW X3 35i. They offered the best price here at this dealership. I was also trading in my car. He got me a good trade in price and found me additional incentives. The experience was not excellent due to the fact that the facility simply not big enough to accommodate that many customers. However, they handle everything very well and meet my expectations.

A good dealership that has a small problem returning emails.

Very professional dealing with the sales person. Sales person was persistent, was straight forward. No pressure from manager, etc to offer. I dealt only with the sales guy who came through in the end.

My Wife and I were looking for a gently used 330i with all the options for a good price. We were Jerked around by [several other dealerships]. We made the drive from Sacramento Ca to Santa Clara(San Jose area) to drive and buy the exact model we were looking for. Our Salesman was Greg Stone. With him and the Finance Manager Nasser Massis we were able to work out the best possible deal on the 330i we wanted that worked for both us and the dealer. The Finance Manager came in and greeted us and worked out a deal right there in front of us. No hiding in another office and leaving us by ourselves. It was all straight forward. We did our research on the car. Greg Stone is a stand up guy and he is very straight forward. HIGHLY RECOMMENDED You will probably not find a better dealer in all the Bay Area to deal with. Even The Finance Agent Kim was easy to work with. The Finance agent is the person you dread talking with because they have all the extra Warranties they tack on after they "lock you in". She was very quick, knowledgeable, and not pushy. We knew our options, but did not feel obligated to buy them. We have the exact car we have been looking for over the past 7 months, we bought it at the price we wanted, and we loved the experience that we had with Stevens Creek BMW

My 3 series needed an engine repair. I used the simple online interface and booked my appointment. Showed up on time and dropped off my car to my service adviser. All went straightforward until he tried to sell some bodywork service [small door-ding removal]. First offer was like $200... then after i declined twice price dropped to $125. I feel bad for anyone that actually takes him up on the first offer. Kind of shady. The courtesy shuttle dropped me off to my residence quickly, i was at the dealership for no more than 5 minutes after i dropped off the car. Due to my scheduling conflicts, i couldn't pick up the car that evening [ they had completed all the work in one day], and I was able to pick the car up no problem the next business day and received a complimentary car wash. for those that book their appointment about two weeks in advance, you CAN get a loaner regardless of whether you purchased from them or not. If you're short on time they have an in-dealership car rental agent if you really need some wheels. Overall I was really satisfied with this dealership, its very large and is probably the biggest in the bay area. Lots of staff an amenities like cafe in the service waiting area. -------- Another story:: I had to buy a car cover. i called [another dealership] and their phonelines weren't even working. id get some default 'this number is not in service' response. I called up Stevens Creek right away and got quick responses, turns out they had what i needed and i picked it up shortly after.

What a phenomenal experience! My best ever for a new car by far.... My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great. The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super. I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard "you gotta buy right now" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good. In particular, Franco Karzag who sold us the car, was an easy-going, "how can I help" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: "here's the extras: want anything? OK, cool" I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....