Best dealer best choices and best dealer as far as I am concerned. Management team cares and Michael Spencer the GM is exceptional and personable. Steven's Creek BMW is the place to find a car and service will be there for you.

Great experience. Excellent service.

I'd like to say thank you to TJ from Stevens Creek BMW for giving me a great deal on my new X2. The car buying process went smoothly and everyone was friendly and helpful.

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

We worked with Alec from the internet sales desk. Great experience--the car that we wanted to look at was ready for a test drive when we arrived, we already knew the price ahead of time, and the transaction was easy when we decided to move forward. Would definitely do business with them again.

Most people have not-so-pleasant experiences from dealerships after they have purchased the cars. I came in for an airbag warranty for my car and the staff went above and beyond my expectations. Frank Moreno in the service department excelled in customer service. I would definitely recommend this dealership.

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

The sales person Mr Hobik gave me an excellent service including follow up after purchase.

Busy early in the morning but they get you out of the doors fast

They do a good job, but it takes a month for them to bring your car around when picking up after getting it serviced.

Thank you fred, and his team,

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Amir just brought like the best deal to the table, I didn't even have to negotiate once. This was the smoothest lease experience for me ever. I only had to decide on the car and he would just come back with already the best offer to me. Never thought having a bmw would be such a smooth process. All paperwork also took hardly an hour with all e-signing etc in there. I have also leased a Mercedes prior to this and that was a tiresome process (even when you think everything is decided upon, it still took like 2-3 hours for the paperwork and the maintenance package that finance folks sell in the end).

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

Kin is nice to work with for the maintenance. Though I had a couple of bad experience with the other two advisor before.

Alex and MK were very helpful. This was our first experience buying a BMW and needed guidance on our decision . They both made the process comfortable and easy. Now I can't wait to drive that great car!

I leased a 530i xDrive here. Rocky and Ken assisted me kindly throughout the process, bringing me on test drives and reviewing the payment options.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

We recently bought a used 430i hardtop convertible here. We are delighted with the car and the sales experience. Our sales advisor, Hovik Sayadi, was very courteous, patient and helpful. He patiently answered all our questions on the choice of the car, warranty and maintenance contract, including talking to service and finance advisors as needed. He got the car we liked from a different location, kept us informed about its status and made the process of buying very smooth and pleasant. He and his manager took care of the wax and polish and even some paint touchups at our request. All in all, a super experience.

Kamran was incredibly helpful in answering every question I had on the X2. No haggle, no hassle process - what a relief! I love my new X2!

Easy to deal with. Lots of selection.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

The process was smooth and efficient

Great experience working with Kamran Haroon. Would highly recommend him. We had a tight schedule to keep and he was on top of it. We love the car and he took the time to show us all the options. Ask for him when you arrive--he will take good care of you!

Friendly staff. I had a pleasant service.

Excellent customer service and a great variety of beautiful cars to choose from

I picked up a 2019 i8 Roadster a little over a week ago. Steve Hill was my salesman and he was awesome. I didn’t walk in planning on getting a new car but saw the i8 convertible and the rest is history. Steve was very knowledgeable about the car and let us take it for a test drive. He was professional and friendly. He answered any questions we had and if he didn’t know the answer he would find out and get right back to us. He made the experience very pleasant. We have actually stopped in a few times to just say hello to him. I’ve also had the pleasure of working with my service advisor, Gordon. He has also been very helpful and makes sure things get taken care of. My entire experience with Steven’s Creek BMW has been a good one. I am a first time BMW owner and I appreciate the way they treat their customers.

Superior service and extremely experienced counter people...

We love the car and our salesperson Kip Lewis was fantastic.

Hovik is the man! He was very accommodating and helpful. I recommend his services.

They helped me get a good deal on my 1st car! Real nice and friendly.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Gordon is my Service Advisor, love love love him!!! He will never steer you wrong & help you in anyway he can. Genuine 🚘

I recently purchased X5 and I appreciate the sale repecent Vinnie for his good sevice. I would heighly recommend Vinnie and Sohil

Great friendly staff. Super comfortable lounge with Starbucks coffee machine

Pretty upscale operation. Since it is BMW you kind of expect that. It is very well organized as far as the service goes. If you need a loaner car you have to make your appointment 2 weeks in advance. Just a heads up you just can't walk in there and expect one. Closes at 6 p.m. on the weekdays and 5 p.m. on Saturday.

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

Uno understands customer service. He went the extra mile to make sure our buying experience was pleasant.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Quick n fast

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

The price I got on my X2 XDrive28 was lower than BMW Mountain View and Weatherford

I had the best car buying experience here. In a out in less than 3 hours. Hassle free buying. Thanks, my sales person was amazing!

This is the third new BMW my wife and I have acquired at Stevens Creek BMW. It has always been a good experience, but this time was the best. We’ve always ordered a custom build to our liking, and we got a call last week when the car arrived. Our salesman Rocky had the car ready for us and he had one of the dealership’s “Geniuses” show us all the features of the car and help us set up connections between our smartphones and the car. When we were ready, we were quickly shown into the office of the leasing agent, who clearly explained the lease and optional add-ons, and efficiently went through the paperwork with us. The ordering and pricing process has always been very professional; Rocky makes sure that we have gone through the options to pick what we want (and leave out what we don’t need) and the dealership has always given us a fair price for our trade-in. We would certainly recommend Stevens Creek BMW!

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Very nice experience of having business here. Laura Blanc is a great sale manager to work with. Highly recommend for BMW purchasing!

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

My husband and I have had the pleasure of being Rocky’s clients over the past 10 years. He has assisted us with several best BMW lease deals. He truly cares for his clients, and caters to their needs. Thank you Rocky and BMW.

Bought my first lil beamer here 2 months ago. Bang up job. Finally cing was good, overall a good experience... ultimate driving machine baby!!

Great customer service. Customer Sales Agent Mundo was wonderful!

Friendly and helpful. Make an appointment on the weekend

Excelente servicio, muy amables! Gracias Ricky Tan for all your help! 😊

Love the costomer services and management. Hovik was wonderful. He put too much effort; listen carefully what I was looking for. 100% I recomend him especial if u need extra help to have a good choice and the rest; u can count on him; And of course Naser(manager)who helped a lot.

Juan Arias helped me what I needed easily and without had to wait. I had my Two kids in my car and he just fixed my car fast without bother my kids.

I got my new bmw from SC BMW 540i and the experience was wonderful. Laura Blanc made sure everything went smooth and great on top of giving me a great deal on my car!! All in all a great experience.

Had a pleasant experience at Stevens Creek BMW. MY SALES REP Ron Ryan patiently answered all my questions and for questions he wasn’t exactly sure the Sales mgr Andy came through. All and all it was a good experience!

They have a huge selection of new and used cars. Friendly sale staff but they are very competitive among each other so I would recommend to stick with one salesman. Do your research ahead of time on prices and options or you could be paying more instead of getting a deal. I've had great experience with Fred K.

Great service and salespeople.

Juan Arias is the best! He always greets me with a smile at the driveway and I leave knowing he has my best interest at heart. What a guy!

I decided to buy another BMW at the end of my lease. Laura Blanc helped me out, and I had a great shopping experience there. The dealership was large clean, and there were many selections. Laura was very professional, and knowledge about the car we bought, and gave us a great deal! After the purchase, I had questions about my lease deposit refund, and Laura was very prompt in responding to my text and helped me resolve the concern. Great customer service!

I had a great experience with BMW. Max was very patient and helped me find what I was looking for.

The most honest car buying experience I've had. These guys are true pros - no BS.

Excellent Service

Sales rep outstanding; financing rep not so much

I went into to return my i3 which was at end of lease. The sales manager, Sasa had been very helpful. With his help, I leases a new 530e. The total experience has been very smooth. I will come back in 3 yrs for sure.

Enjoyed working with Ricky Tan for the purchase of a CPO 335i. Ricky has been there for many years and did a great job. Will definitely return.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

Great experience from start to finish. Kip was amazing! He spent the time to ensure we had all the information we needed to make our decision, no pressure and genuine. When we picked up the car had all the paperwork in order and it was a very quick process. The car was ready and waiting and we received detailed review of all features before driving off. Completely satisfied with the experience and we love the car. Highly recommend Stevens Creek BMW and Kip (Clifford Lewis, but he goes by Kip).

Lovely service.

Great value, great experience.

Vinnie Do was really helpful finding a car for me. Great service.

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

The sales experience , like the car itself, was perfect. Thanks in large part to our salesperson Mr Silva. This man is a gentleman, so patient, so knowledgeable, and so kind. It's like buying a car from your best friend.

From my first contact using online chat to an X5 35I lease one day later, the Stevens Creek team was professional, curtious and attentitive despite the busy Sundsy afternoon I got started. In particular, T.J Singh (sales) and M.K. Kamaluldeen (Finance) were great to work out a deal and service package talored to my interests for a lease to buy. I've never written a merchant review, this experience motivated me.

Juan Arias helps me all the time and he is extremely efficient and capable and makes sure my service is always done on time and even early! Juan Arias continues to be extremely professional and capable and always helps me out in record time - thanks!!!

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Great service, very helpful No other place like. Jeff Jones has been a big help.

TJ was great throughout the whole process. Went in there on a Saturday evening to verify my eligibility to lease. Came in on Sunday and surprised my mom with her new car! Go see TJ if you need any help!

Superb customer service.

Cars

The BMW was exactly as described as I found the vehicle online. Worked with Alec Kisin and the transaction was smooth and quick. I would recommend Stevens Creek and Alec Kisin for future car purchases.

Totally professional service.

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

The experience was great. Great inventory. Fred my salesman made the whole experience flawless.

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

I called because of an ad I saw on cargurus. I called and spoke with Manuel Gouveia. He was very professional, courteous, and honest. I had looked at 15 previous i3’s. One dealer was a BMW dealer. Four were independent dealers. I live about 425 south of your dealership and I wasn’t looking to travel that far from my home. Manuel presented the quality of cars and the selection that you had available. I came and visited your dealership and everything that Manuel had described about your dealership was true. You had the most selection of i3’s. The cleanest cars of any dealership I have seen and the best prices.

I'd like to specifically mention Kip Lewis as being instrumental to a very enjoyable sales process. Personable, always followed up with delivery information - a prefect gentleman in every respect.

Just bought my second BMW at Stevens Creek BMW. Great salespeople and service!

We bought a BMW X1 from this place, they did great job for us. We got really good deal and nice car. The sales person was Jojo Teter, she is amazing, and the finance person was Kim, she spent lots of time to meet the payment that we were looking for it.

Easy buying process. Excellent prices, much better than other dealers. And plenty to cars to choose from

Had a great experience at Steven's Creek BMW. Kamran Haroon was able to find us an X1 with all the features we wanted for a great deal. The dealership even stayed open late for us and was nothing but patient and friendly, even with our 1 year old running around. We visited three BMW dealerships before buying our car here and found the pricing transparency and service to be excellent.

Excelente atención para comprar un carro buen servicio y trato.

Great people!

We had a great experience getting a car from BMW Steven Creek. Rocky, the sales representative, is a sharp veteran in the industry. He gave good highlights about the car during test driving and was super efficient with the process and paperworks.

Awesome! Super nice salesman and finance person. Great experience!

This was a great experience for my from the sales representatives to the finance services, I was bless whit Manuel Gouveia help, he listened and i got what I wanted, I am so pleased whit this dealer, I definitely recommend this place to everyone

Enjoyed the buying experience. Plac was very helpful and gets a 10 from me for all that he did.

This dealership is hands down the best I have ever dealt with! Kamron in sales is amazing and Omar in Finance is a deal closer!

Wow what an easy and fun experience purchasing our X1 XDrive 28i. When going please ask for Sasa Jovic. He did a great job fighting to get a great deal for us and great APR. not a pushy Salesperson, just down to earth and gave us the facts. Please ask for Sasa when you are there.

Had a a good purchasing experience. Only reason I will not give it a 5 star is the insane waiting period. Sign one document then wait, sign another and wait some more and so on. Spent a total of 3.5 hours.

I drove a lot more miles than I expected and decided to buy my car at the end of the lease. The 328i is comfortable and gives a surprisingly sporty ride given how smooth the transmission and handling feel. Mitch made the process, easy, painless and fast. Felt like a VIP and I really appreciated the tank of gas and wax/detailed car. Thank you!

Excellent!

Juan Arias was very helpful in servicing my car and I would highly recommend him for servicing

I recently bought a 540i from this dealership and had a positive experience. I worked with Sasa (pronounced "Sasha"), and he was helpful/friendly, efficient and not pushy at all Total time from entering the dealer to driving away with the car was 3.25 hrs (I had test driven the car another day), and it would have been 3 without a 20 min or so wait for the finance person to be ready.

We bought IM3 electric car. Ask to see Bryan Eshagh. He is the car salesman for the electric car. I was told by others, he was the expert. He was great. I typically don't like car salesman, but I was really impressed. Another note I want to add. This dealership does not negotiate for price. They get so much business, they don't need to negotiate. Other BMW dealerships only had one i3m. Steven Creek dealership had 18 because silicone valley is located in a high Tech area, unlike any other area. Again, you'll be very happy working with Bryan. Thanks Bryan... The is Bert D.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Excellent customer service was provided to us during the entire purchase process.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Excellent service and best Bmw dealer in all Bay Area.

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

My recent service experience was outstanding. I brought my 2015 BMW M3 in for routine service (oil change, brake fluid service, filters, etc.) and rear brake protection plate replacement (under warranty). My service adviser, Justin Carlos is the best BMW SA I've ever dealt with (and I've owned three BMWs). Making an appointment with him was simple and communication was excellent. He's easy to reach for updates and a loaner car was provided as promised. The service center waiting area and bathrooms were clean. Service from start to finish exceeded expectations- by the time I drove onto their property to the time I left. Each team I had to deal with took the time to explain everything I needed to do and what to expect. Peace of mind is what you get at their service department- and that's priceless. Unfortunately, I am unable to comment on their sales department since I have no experience with them- yet. I live about 40 miles away from the dealership, and it's worth the drive. Thanks SC BMW and Justin for a fantastic experience.

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

Great service, very friendly and professional staff. I will be back.

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

Good communication and professionalism throughout. Very high focus on best case experience

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

Got my service before my warranty ran out and the service Advisor, Brain, went thru everything and made sure it got fixed while it’s covered. �

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

Great experience with the entire staff. They made the car buying experience pleasant.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

Love my new X5!!! Great experience with the entire staff, especially Jojo and Alex...they were so helpful and amazing in helping me find the right car!!!

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

My experience is related to Service. They WOW me! I am surprised to see negative reviews about service. I am loyal to BMW, ONLY because of my service team. Let's start with my stellar service advisor - Tyler Lem. He's the adviser you should ask for. TOP NOTCH. When I have gone in over the years, he always greets me, I sit at his desk and talk about what I need and the car. I have met my technician - Matt, who is THE BEST. And then's there's Jason - the loaner car coordinator - simply fabulous. Matt, my technician is superb! When he knows I'm coming in to pick up my car, he always comes out to say hi, explain what the issue was and is warm, friendly and knowledgeable. Matt and Tyler are a phenomenal team and like I said, THEIR SERVICE is why I'm loyal. To others, a customer/vendor relationship is two ways. Take the time to get to know your advisor and technician. The entire service crew is always very friendly and helpful. They are a busy shop for a good reason - they provide support and excellent customer service. Thanks Tyler, Matt and Jason! Love you guys!

I bought my BMW 540i. It's nice. T.J Singh helped me to buy this. He is excellent guy and I didn't go through any hassle.

We walked in just to investigate the 3series cars, and drove out with a 2yrs old lease returned one. Love it. It was the “peacock” blue with the M package, besides plenty of other packages. Gordon worked to get it cleaned and ready for us that day. One problem, he insisted that the driver was a non smoker, but we could smell some smoke. We have now located an ozone machine and are trying to clean the mild smell out of it. The car only had one key, but they made us another one in two days. Thanks. Love the car!

On 12/6/2017 I took my 2012 X5 BMW with 43,000 miles to Stevens Creek BMW for repair of malfunctioning front brake sensor. Service adviser Kenneth Evan was his typical very knowledgeable, competent, courteous and efficient director of the repair, but also checked for other recall issues on the automobile. He expedited a very pleasant experience once again for me within several hours, allowing me to reclaim the car the same day. I am very appreciative. Don Prolo

Every thing went as I expected. No issues to report and on time.

I am very happy with the BMW Stevens Creek Service center. I have a 328i and did my regular service. I think Elvin helped me in the service agent. Thank you BMW!!

Thank you Nasir, Steve & Mark for their help and support. Ehab Khadr

In my last visit and as usual, Stevens Creek BMW gave me excellent service and hence 5-star rating from me. Special thank goes to my service adviser, Tyler Lem, who is always courteous & helpful during my visit at the dealership.

Just had a minor repair and alignment done on my 4 series. Riccardo was extremely helpful and updated me during the day on the progress of the car. The service tech did a great job diagnosing the issue and did a full inspection. Rear brakes were worn and replaced. Alignment is spot on. I highly recommend Stevens Creek BMW for all service needs.

The experience was great all the way through. Maggie was helpful, engaged, and not pushy in any way. I got a great price, more than i expected on my trade in, and when i told them i was on a tight timeline, they got me out the door exactly at the time i asked. A really nice car buying experience, thank you Stevens Creek BMW!

My last service visit was the finest yet I must say .... the loaner was nicer than normal 3 series, the new coffee room was bright, roomy and quiet. Communication from Sean Henry ( service advisor) was spot on. Most efficient visit ever and work on my car was better than expected. Thumbs up

Kin was great! I gave it a 4 coz of the wait I had to do for my loaner even after I had a 10am appointment. I didn’t leave the place until after 10:30. Kin texted me the status of my car and he even made the effort to come talked to me and shook my hand when I picked up the car. That’s customer service. Thank you Kin!

I have a BMW X5 for 4 years and I always come to Stevens Creek BMW dealership for regular car maintenance services. I can see the shop is improving its service better and better. They remodeled customer lounge and now provided a loaner car service lobby. During last few year, actually I had not have any loaner car (it was hard to request one) for my service. Few weeks ago when I was booking a service, they took the initiative to tell me that they would provide me a loaner car and I felt surprising. Few weeks later, I went there for another service, and they also take the initiative to tell me that they were going to provide me a loaner car. After I arrived at the shop, they ran out of the loaner car, and then they arranged me to rent a car at Enterprise Rental Car company. I do appreciate this service. I can observe that this shop is improving customer service better actively. As you all know, some dealerships along Stevens Creek Blvd have more or less bad reputation about service. Seems this bad situation is not with Stevens Creek BMW now or at least is fading away. I really hope Stevens Creek BMW can continue keeping up and serve BMW customers better and better. I would like to give 5 stars. Thanks.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to anyone. Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

Tyler Lem was the BEST. THANK YOU for the excellent follow-up 🖒

It was great to take my car for service and have great service again. Thanks to Kevin for awesome customer service and great communication.

Awesome experience and customer service. Excellent 10/10 to my service advisor julie! She was friendly, nice, fast and made my life much easy. She was well prepared when i came to puck up the car. She updated me on time that the car is ready. And she made the whole experience super pleasant.

Unfortunately no car fit the criteria my doctor friend had. Had to eliminate BMW because of some instances of awkward cabin design. The X5 was closest but still couldn't get her to say "I must have it." The search continues...

Went in to get my car service Sean was awesome and super professional! Took care of all my problems and needs !! Definitely would recommend!

Service was excellent. Good loaner car and staff was courteous

I had my X5 in for a safety recall this week @ SCBMW. It all went very well and I was especially pleased with the way my service advisor, Kevin Davidson, kept me informed by text of the status of the work. Thanks, Kevin!

My service advisor was helpful, courteous and respectful, as was my experience with the rest of the staff. Thank-you!

They did a great job fixing my car. I will not go back mainly because they charge too much.

Justin Carlos at Stevens Creek is the best service advisor. He's not only professional and thorough in reviewing and setting expectations on scheduled work, but also just a super nice guy. Someone you feel you can trust, which is what you need when dealing with automotive repairs. My last visit Justin helped me with was for a recall, and even though my car is now out of warranty and the work was free, he treated me with the same excellent customer service as always.

Recently I was passing through San Jose on a Saturday afternoon. After the Genius couldn't tell me what a warning light on my dash meant, I decided to go to the nearest BMW dealer, which was Stevens Creek. It was 3:30 pm. My car was taken immediately and they made an assessment by 5p even though they appeared to be very busy. In that short time my car wasn't able to be repaired but I learned I could drive it safely until I reached home. When I had tried to make an appointment at a nearby dealer I was told it would be at least 3 days, so I was extremely pleased with the service I received and would definitely recommend this dealership.

Took my car in for service (tire pressure sensor) and we where lucky to have a good representative who reminded us for recalls. Steve kept us in the loop by text. Once I was able to pick up my car the service crew was attentive and friendly however when I got into my car I saw my insurance in the back seat floor along w/ some other items? The items where located in the middle console...not sure why these items where in the back sea floor t? Did someone go through the console? If they need to move things around I have no issue, but please place them back.

I brought my 325i in for an airbag recall. The dealership loaned me a new 325 to drive, and completed the job in short order. They even washed my vehicle. However, I was presented with an estimate of over $6,000 to perform repairs, The repairs are needed and I appreciate the estimate, but dealer prices are outlandish. $92 for a lower radiator hose? A Gates hose is $17. $80 for a fan shroud available aftermarket for $27. On and on it goes. And the hourly labor rate, wow. Thanks but no thanks.

I took my car in for regular maintenance. The service team there was very friendly. They assured me they would contact me to let me know when it was ready. I went to Santana Row for lunch, gotta love that! I received a text after I finished lunch. (perfect timing) My car was ready and looked great! The Quality Team washed and looked like they waxed it too!! Thank you!!!

I had some problem with my engine light.So made next day appointment and Justin was really helpful and he followed up every single procedure and informative as well.

Супер!!

Rocky was great. Made ordering and taking delivery of my new X5 M easy.

I recently bought a BMW X3 from Stevens Creek and enjoyed the great experience with service from Amir. Not only did I get the vehicle and the options that I wanted at a fair price. The number one thing that impressed me about the service was the ease in how Amir and I communicated prior to meeting face to face. I get so annoyed by having to waste time playing games visiting dealerships acting interested, and then not, all to get a price I am willing to pay. I communicated via email and text with Amir which was not only convenient but remarkably modern considering that this was the only dealership in the Bay Area who was willing to communicate in the same manner the rest of the world does on a regular basis. Amir was fair professional and above all respected my time and decisions. Instead of putting on the hard sell Amir was able to answer all my questions and keep the pressure off of me.Iif you are in the market for a BMW I would certainly recommend Stevens Creek BMW

Ashley is great, kind and gives very good Customer service!

Free coffee, fast replacement and great people A+

My service advisor, Ken was knowledgeable and provided excellent service. He kept me up to date on the status of my car, as I chose to wait until my car was done. I am extremely happy with the service provided and will definitely return here. Thank you so much, Ken!

Had to take my 2001 330ci in for that Takata airbag recall. Setting up the appointment over the phone was a cinch, as was dropping off the car. Neil Simon was my Service contact and was fantastic in ensuring my car was taken care of. He even gave me his direct mobile/message number so I could get in touch with him immediately if I had to. My car was finished earlier than expected, and Stevens Creek BMW even gave it a complementary exterior wash! Fantastic service experience overall.

We brought in our 2 BMW vehicles for recall service. Our service advisor Ricardo was very professional, friendly and helpful. He took care of our service needs very well as well as helping us in getting a loaner car. Thanks.

I'm on my second car in 12 years from Stevens Creek BMW. Service is always great. Thank you Juan for taking care of me yesterday!

I love the staff here at Steven's Creek BMW! I bought my 330i here and have always had a positive experience dealing with the Service team. From the parts department to the loaner car crew to the detailing squad, I always feel like I am getting the BEST customer service!

Great experience with Stevens creek BMW, last weekend I got my dream car 2018 M3. My sales man Mr Gordon Winans help me a lot, very nice and friendly, also very efficiency, only take less than two hours to finish purchase process including negotiation.

Excellent service and really take care of their customers

I've read some of the reviews, and it seems like Stevens Creek treats most of its customers well but could do a better job of following up with dissatisfied customers. I had a good experience, although I'm glad I photographed all the items (key fobs, manual, entertainment system remote etc.) I turned in with the 528i I was returning when I leased a 330i from them. I want to plug Alec Kisin--this is the third car I've purchased or leased from him. I had to wait to see the F&I guy but he apologized and I used the time to sit in the cube of a salesperson who wasn't there that day and pretend I was waiting for a walk-in ;-) F&I guy extended the factory warranty for free (I verified) and without me asking. I've been buying new cars since 1991 and I'm not the trusting sort, but Stevens Creek seems to exemplify the way the industry has changed over the years. Got the feeling that they're very aware that their performance is graded, both online and by Sonic.

Wow! I'm new to BMW and this was my first scheduled service. The best service experience I have ever had. Started with being greeted by Jeff. I was an hour early because I came from Santa Cruz and didn't want to be late. No problem.

So far I enjoy working with BMW Stevens Creek and hopefully, that could keep up with the expectation...

Smoothest car buying experience of my life (and I hate buying cars). I had all of the paperwork completed before I even walked in the door. I took the car for a test ride, and withine an hour, I was out the door in my new BMW. I worked with the internet sales team and they were great! I highly recommend Fred and Rocky to anyone looking for a great deal on a BMW.

Everyone is very helpful. I bought my Nissan Murano there and it was service by a wonderful team of BMW people. Thank you

I've only gone in twice, however, each time has been worth it, I don't want to say I look forward to going back because the first time I needed a battery and yesterday the car I recently bought was sold to me with bald tires...not from this dealer and it caused a blow out, so I will see them again for a service appointment in about 3000 miles. Thanks for everything Jeff.

I have been a customer at Stevens Creek BMW for 15 years. Neil is my adviser and always takes care of me, making sure my car is running properly and safely. I really appreciate Juan in the service area, between the two of them, they make me feel like part of the family.

Juan always greets me and my old service advisor is no longer there so I was assigned Derrick he was great and gave me updates on the progress airbag replacement and 10k tune up. Happy to have someone new. Thanks SCBMW

My most recent visit to Stevens Creek BMW was excellent!! Jeff Jones was my Service Advisor and he made sure all my needs were met with respect to the repairs of my car. Because I live on the Central Coast, I needed a service rental car in order to not miss any work due to my car repairs. Mr, Jones made sure a car was made available. Everything went smoothly and due to the impeccable service I received, I'm contemplating purchasing a newer version of my 325xi.

I am giving five stars, because of the great customer service provided by my advisor Mr. Henry. They needed to order spare parts for my car, and Mr. Henry gave me a beautiful BMW330i loaner car to use over the weekend. When I received my own car back, some other service light went on right when I drove off from the parking lot. I was a bit upset about it, because I was heading for a long car trip and I really needed my car back. However, Mr. Henry provided me a service rental car for free of charge until I returned back from vacation. Seriously, you can't find a service like this anywhere else! Mr. Henry did a great judgment of the situation and fully earned the stars. I will bring my car car back to the service to this location regardless of the long lines.

My experience with Stevens Creek BMW has been excellent. There have been some major repairs, they did the job on time and took care of the problem. My service advisor is Ken Evan. He knows his craft, communicates well, and is friendly.

Customer service very helpful. If you look for the coupons, the price is very competitive to outside shops

These guys at Sevens Creek are second to none. you'll always have a peace of mind whenever they fix your vehicle.

I want to thank Steve Bertolotti for always being on his A game when it comes to servicing my car and giving me the best options. Steve Bertalocci is very transparent and has always made me feel like I'm a part of the team. My car is in Tip-Top shape because of the help that I have received from Stevens Creek BMW and I trust them with my car and my family is car immensely.

I need to thank Mr. Dave Parker for all the help and assistance he provided me when i purchased my X3 just 2days ago. He was extremely patient and very helpful. Customer service was excellent and started recommending them to my clients , family and friends.

Always busy but always professional! Newly renovated reception area is cozy and comfortable.

Brought my X3 in for its regular servicing. Worked with Ken Evan again and he was great. Kept me informed and made the whole process timely and efficient. My only criticism is I had to schedule my appointment several weeks out in order to get a loaner car.

Top notch car buying experience. Ask for Romeo.

Stevens Creek BMW made the car buying experience painless and easy. I literally walked in there at 9AM, took a test drive, came back at Noon, and was out the door with a new car by 1pm. Ron, the rep who helped me out, was courteous and professional, and quite frankly, very down to earth. I never felt pressure to buy, and service was excellent. One thing I think SCBMW can improve on is having more resources/better training for questions about their e-drive vehicles. I'll give you an example: I asked specifically if the i3 REX that I was about to purchase would take a performance hit when driving on the range extender. I was told with certainty that the answer was no, and that the i3 would drive in comfort mode with no hit to performance on the REX. Come to find out, through first hand experience, and then confirmed after some digging on the internet, that the car does indeed switch to eco + mode after driving on the rex, once the battery charge hits below 3%. This is not a deal breaker for me, nor would it have been when I purchased the car, but these are the kind of things I'd expect to be told at a premium dealership. There were also some other things like charge point cards or evgo cards, where if I'd known I could pick them up at the dealership, I would have. Having said all that, all in all, the experience was great. I've been back a couple times since to pick up some items, and the staff is great. I recommend SCBMW for your car buying needs.

Last week I was bit worried to take my car for servicing to this center because of my previous experience was horrible. Surprisingly, this time I was lucky enough to have Ken Evan as my advisor. He was polar opposite to the last one. He is polite, mannered , took time to go through the complete list of services my car will be needing. He was responsive when I called and got me back my car on time. I am hoping Stevens creek can hire more advisors like him.

I recently took my X3 here for a recall fix. Everyone I interacted with was courteous and helpful. The waiting area was nice with a variety of seating options, free wifi, and beverages. Even though I was only in for recall work, they did a cursory check of the basics and noted some things that were needed. I greatly appreciated the courtesy car wash! Overall I was pleased with this experience.

They are so busy because they are so good they try to accommodate everybody and not turn anybody away. They are working hard and a hustling to juggle everybody that's there and give the best customer service for the people that show up. I've seen service people missed their lunch skip their lunch and eat lunch on the go so they don't take a break and keep people waiting! Everybody needs to be a little more patient and let them do their job and not go in there with the attitude like you're the only customer there that matters! And one more thing I had scheduled a loaner car and when they ran out they went to an outside rental agency to get me a car and get me on my way you will not find service like that anywhere!

Customer service was very good as they took a great care of my car issues. In addition, I had a car loaner too so I'm always on the go.

I was a bit dismayed to see so many cars waiting "to be seen" at 10:45, my wait time was about 20 minutes. Since I had no clue as to what was wrong with my 98 Z3 I had no grand expectations of her being fixed that day. Tyler Lem kept me up to date as to what was wrong and the cost of repair. Though admittedly I am more old school, the texting was asked and answered i a timely manner. Personally, I would have preferred phone calls but I was given a choice. I was extremely pleased with the level of knowledge, courtesy and professionalism shown by Tyler. Note to Managers: cut down on your appointment times and perhaps the service area will not appear so poorly organized.

I'll give a shoutout to my advisor Tyler. He gave me a great customer service to my BMW. I gave him a 5 stars.

My advisor Derek is the best. My first experience was not so wonderful, since Derek became my advisor the last three visits I've had absolutely no issues whatsoever. He is very thorough and make sure the car is check from top to bottom. He is very knowledgeable about the BMW cars and any questions that I have he answers and without hesitation.

Personally, the sales person made my experience a 5 start. just love the way Ricky Tan handle the entire transaction. Very friendly, professional and lay back. Demonstrated so much interest in helping me even tho he was not the person that had to asssit me. Therefore pls be sure he gets the recognition he deserves. I know Gordon was supposed to helped because I did the request online??? Makes no sense to have such system in place . Not quite sure understand that peocess.But; from a very satisfied customer Ricky get 100% commission if I was the one making the decision based on the way he carry himself and his talent to sale and make the customer happy,confortable and accommodating. I really like he's relax attitude and knowledge about the product. Also the lady in finance Yesenia very nice as well and accommodating . OVERAL I WILL DEFINETELY GO SEE RICKY AGAIN AND RECOMMEN HIM, Buy another car from him🌟🌟🌟🌟🌟 HOPE HE GETS FULL COMMISSION BECASUE HE REALLY WENT THE EXTRA MILE IN HELPING ME 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Alex Chui made the purchase of my Z4 a pleasure. He provided great follow up customer service as well, which was really appreciated.

Leased a BMW X5 from them. TJ Singh who sold us the car was very helpful and got us the colour and configuration we wanted. The leasing process was also very smooth. Would definitely recommend buying your BMW from them

I arrived late but they took my car in, provided the loaner car I had asked for and did all necessary work on time Kin Salas was my service manager and I wanted to put in a recommendation for him too. Communication is very important and he got on the phone with me to let me know how things were going and when my car was ready. I really like when I don't have to pester a dealer service dept. for information.

I went in in the morning to test drive the car. Marc Arce helped me. Hubby went in in the afternoon to check it out as well. Then in the evening I went back and paid for it! A totally painless process. Loved the experience!

I got my first BMW (brand new 2017 X3) here at SC BMW. I am glad that I had Fred as my sales person. His is very knowledgeable and gave his frank opinions to me when I was confused between xDrive 28i and 35i. Glad that I picked 35i. I am really enjoying my car. I am not sure about the service department here. Nice place and good people here.

My service advisor was Derek Elliott. He was fantastic! I have to say that for the past 4 years, I have NEVER had a decent service experience at Stevens Creek, until now. Derek was very detailed and did everything he said he would do. The service in the past has been so bad that I would take the car to other BMW dealerships in hopes that it was better. Derek made the difference! He will be the only advisor I use from here on out. I highly recommend him!

Great experience with the drop off and picked up a loaner car. I wasn't able to get an appointment at other dealerships but was able to get an appointment and a loaner at Steven Creek. Only negative comment is that I called for my airbag recall and put my name down but they didn't call me back and I had to follow up. Would have been nice if they called back like they promised.

Great service. Tyler was very friendly, knowledgeable and helpful.

Made online appointment for 10:15AM. Dropped off the vehicle on time, service manager greet and provide service within 5 minutes. Provide service of check up, oil, air filter, wiper blades changes. Service also include car wash and vacumm. I was out of dealer in 1 hour 45 minutes. Excellent service.

Sarah Scherzi took care of me and my car! She is such an awesome communicator--and get all squared away exactly as promised! Fantastic Customer Service----Love you Sarah!

I have been their customer for long time and had a great experience with them. Great service, No hassle environment and so on. David Parker is the best sales person that I have worked with and that is why I have returned to him again for my recent new purchase.

Called for an appointment for Recall replacement of an airbag and got an agreeable date and time. Dropped it off, was given a completion time estimate, received a phone call and text msg. that the job was done and picked up the car. Did what they said, when they said, and to the best of my knowledge, how they said. Can't ask for much more.

I initially had a little misunderstanding with the sales manager, but they made it right and I would recommend this dealership to my friends and family. Thank you Andy for helping to get everything straightened out. Great people and great dealership!

I had an oil change and replacing spark plug service recently. It takes a little bit more than 2 hours with complimentary car wash. I thought it may take at least 3 hours. The price for replacing spark plug is a little higher than I thought it would be.

I dropped off at 8:30. Elvin gave me a quote on the spot before I left. Elvin texted me at 1:30 to tell me my car was finished with a link to pay on-line. I could not get the online payment to work, but would love to not have to come into the office. I went back to pick up, car washed/ rinsed. It does take a little longer than I think it needs to to bring the car around probably because of the wash, they should do that when the work is complete but other than that, the service was superb.

Ken was awesome - courteous, professional and communicated great so I didn't have to think or stress over the weekend when I would need to pick up car and how the logistics all would work.

Long-time customers of S.C. BMW. Recently went in to get new wipers on my 435i and Juan helped out big time. Not only did he install them for me, but pointed out that it was a warranty item. This is not the first time Juan has provided excellent service --- this is my fourth car from this dealership, and they continue to impress me with the service!

Made appointment with Ken for tail light fix and he did a great job, was just out of 4 year warranty but he took care of it and I had to pay only 5%!!!

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer.

Very friendly and helpful. They quickly fixed my car and communicated the status daily using text.

Great service. Sarah was very helpful and pleasant.

Our service adviser Justin is great, very professional, and follow thru on details for our best interest.

Brought my car in and only waited 5-10 min to get my car checked in. Told Sean I hoped it would be done before 4:00pm. Got a text that it was done at 3:30pm. My car is still under warranty so nice not to have to pay right now, but all good.

Largest inventory in the Bay Area and had what I wanted. Got a good deal too. My salesperson and supporting staff did a great job through the whole process. Love my new X5!

I effortlessly created my service date for a 60K inspection online a week before I brought the car in. Once there, a service technician promptly got my key and ran diagnostics, handed it off to Neil Simon, who was my service advisor. Neil came over, we went over all they had seen running the diagnostics, then asked me several pertinent questions. My car was ready for pickup that day just after noon. Everything went as smooth as a whistle.

Our sales person Jojo has been very helpful and she could read my mind. She picked the right car and we made the deal in as little as one hour. I am very satisfied with all department in this dealership. The price and service are awesome.

Windshield wipers were streaking in the rain so I brought my BMW (without prior appointment) for wiper blade replacements under the 4-year warantee. Stevens Creek BMW quickly replaced the wiper blades, performed some checks, provided some other minor service and washed my car within 1 1/2 hours, all without charge. Great service experience.

After arriving at the dealership, I waited 35 minutes before speaking to a service technician. Cars were lined up all the way to the street. They mumbled something about being short-staffed that day. Once I spoke to somebody, the service went as planned and on time.

Everything is nice at the stevens creek BMW, the car is fine and which is the car I want, Manuel is nice to me and everyone there are good! That is a good journey and thanks!

Service Manager, Brian McKeon was great! I really appreciated that he followed up regularly and provided me with updates on the status of the car. Great customer service!

Tyler Lem did an excellent job keeping me informed and making sure everything was repaired properly. Juan Arias was super helpful and friendly as well. Even got my car washed ! Thanks !

Sara, the service representative, was very knowledgeable and so pleasant to deal with. She solved my problem and her estimate was right on the money. Overall just a great experience.

We were stunned that such a large and very busy dealership would still be able to personalize one's purchase experience. At first glance, you would think it was just pushing people through to get them out but, absolutely not. Our salesperson and all Employees we had contact with, made us feel that ours was the only important sale! From test drive, to paperwork, our visit was very enjoyable. I would gladly recommend them for your next BMW purchase!

Overall they were quick to get me in and understood esoteric issues and addressed them with the vehicle. The one star removed was still for issues with communication. I am glad they have a texting system now, but it seems to only tell you dropped off the car, or it is ready. No status updates on how far along they are with the work order and estimated completion would be super helpful. When I tried to call in on their 800 number on Saturday, they system was in an error mode and I could not get through to sales or service. I finally called the number listed on the texts and the I let the operator know and she did not seem concerned at all and then sent me to voice mail of my service agent who was not working that day. Eventually I was able to get text status on my car. Seems they could do better.

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

Very friendly and professional sales people

The Service Dept was friendly and efficient. Our service rep kept me in the loop regarding the time-line. I was on a tight schedule so I was thrilled to see that they had my car repaired a day earlier than predicted! Very satisfied!

Stevens Creek BMW was extremely fast while still remaining completely efficient when purchasing my latest car. My sales guy not only found a car for me on the lot, ready to go, but also made the process of turning in my old leased car very stress free! Normally this would take at least 3-4 hours however I had keys in my hand and on the road in 2!:) I have used this particular salesman twice nice for both of my cars and cannot tell you how kind, honest and thorough he is!

Went into Stevens Creek BMW and was taken care of by Dave Parker. He surprised us with the car that we wanted and we purchased the car that same day. Very happy with Dave as he was very helpful and gave us a great deal. Thank you so much for making my 1st luxury car purchase such a positive experience!!

I was appreciative that the sales manager jumped in to help considering this was my first BMW purchase. They really went above and beyond and matched what I was looking for. I will definitely be recommending my friends and family here.

Perfectly satisfied! My service appointment was performed to my satisfaction --- no issues or problems. I would highly recommend them to others!

I recently leased an i3 from Stevens Creek BMW and had a fantastic experience. Their i3 team was very knowledgeable and friendly. Walked off with a great car and feeling very positive about the whole experience.

Final in warranty service. Thorough, on time, and returnEd aclean, washed, fully serviced vehicle. I own multiple BMW and have them serviced at Stevens Creek.

Their BMW Genius that educated us in all the features of the car was excellent!

Awesome service at Bmw ! People at Bmw are very professional people . Rocky is awesome !!

I leased my first new car from Stevens Creek BMW just over three years ago. They treated me well when I had the car in terms of service and customer experience. Everything was too easy. I thought for sure they were going to stick it to me when I returned my car when the lease was up. The kind of nickle and dime stuff that they do to pay for all the rentals they gave me when my car was being serviced. It could not be further from the truth. It was so easy. Ben, the lease return estimate person was great. He walked me through all the details quickly and easily. Then he got me hooked up with Gordon and we went over what I was looking for and he nailed! I got the car I wanted at the price I wanted and it was quick and easy. I am going to recommend them to anyone looking for a car. This was a great experience!

This dealership has a great family atmosphere. I was able to go into the shop and let me tell you, i have never seen an automotive shop so clean and organized. You could eat off the floors it was that clean. The shop is so big there mur of been at least 50 to 60 BMW in there getting serviced if not more. I was really impressed.

Brian, my service adviser was wonderful. Called when he said he would and updated me accordingly. They enough fix something that was not service oriented without charge. He gave me some advice for scheduling my next service as well. Went above and beyond. I'm a happy BMW driver and customer.

Car was brought in for 50k mile service. I also has a list of other things that Stevens creek took care of all under warranty. A loaner car was provided as promised which made logistics very easy. Other than waiting in line for 45 minutes to drop the car off ( regardless of the fact that I had arrived on time for my scheduled appointment) the overall experience was excellent.

Claude is very responsive and I know I can rely on him for my BMW Service needs.

Kamran was great help and went out of his way to ensure that I was able to get the car home even in the middle of rush hour traffic

Hi Everybody from top to the bottom at stevens creek BMW did a fantastic job . Couldn't be better than this !!! Rax , Peter , Ben , Romeo , sam , & Gill ... such a great professional team!! Thank you All & special thanks to North America BMW people ( keyla &who ever else was involved) for making this transaction possible ! Arash Asadizadeh

Our service writer Brian McKeon went above and beyond to ensure all of our needs were met. We have always had great service at the Stevens Creek BMW. We would highly recommend bringing your car to them for service and/or to purchase a car.

I bought my first BMW from Stevens Creek and would like to praise them for their courteous customer service. Our salesman Mundo was exceptional and assisted us to find the car that we wanted. He was very patient in answering any questions that we had. I would definitely recommend my family and friends to buy from Stevens Creek BMW and look for Mundo. In fact my husband was very happy with my car that he mentioned his next car will also be a BMW from Stevens Creek. Thank You for a hassle free experience and excellent customer service.

The services was very good. The technician did very good job and satisfactory. I will have the same Technician to do my further jobs. Thanks

When my car told me to bring it in I said, Woha a talking car. It did need a few things, tires, wipers, oil, changed oil, an oil change and its general service...And all was well. All joking aside Ken was my service rep and he told me what it needed and got it to me same day. Great service.

The adviser was very knowledgable, responsive, fast and delivered excellent customer service

The salesperson we dealt with was very helpful and knowledgeable. He guided us through the whole process and helped me find the perfect car at a price that I could be comfortable with.

My service advisor, Julie Passon, did a wonderful job walking me through the steps for my car service. It was quick and efficient. She even called me right after my service was done (within three hours of dropping off the vehicle). Thanks Julie!

This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.

Service advisor, Brian J. McKeon, provided an outstanding service. He got all questions answered, and explained all details. Can not ask for more. Thanks Brian

Service under warrrant. Last two questions not applicable. Steve Bertalocci was most helpful. I plans to ask for him again for my next service.

Exceptionally Genius guys. I am amazed by their superb customer service. A loud shout-out for Steve and Jia hao !! These guys went far beyond their responsibilities to make us feel extremely comfortable. Awesome experience than that of Mountain View showroom.

Julie Passon was my service technician. She made me feel at ease, explained me the process. She also helped me with the loaner car and she gave me a call to let me know that my car was ready. She gave my car a free car wash and vacuum. It was a great experience working with Julie.

Had an appointment. Came in o time. Got checked in in about 10 min after I arrived. Waited another 5 mins for my paperwork. Got explained what was going to happen to the car. Got my cost estimate and even got a time estimate when to pick up car. Got a ride to the office, got a call a few hours sooner then the designated pick up time to come get my car, got a call from my account manager who reviewed the bill, told me about a couple of things I have neglected in the past and told him I would setup follow up appointment. Came back a few hours later to pick up car. It was washed and cleaned also. What can I ask for for a simple oil change. Impressive.

Eli at Stevens Creek BMW provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.

Very satisfied with my service Neil was awesome and went above and beyond to make sure I was satisfied. Thanks Neil!

I had a very good experience. The sales guy was very helpful and wasn't so pushy

All the service was great, accurate information, work was done on the expected time, knowledgeable people

I have been going to Steven's Creek BMW for over 9 years and they continue to impress me. My old service adviser had left a few years back, so from there when ever I needed service I would receive a random adviser. This last trip was different, I found a very friendly adviser named Kevin Tran who was very attentive and delivered what he promised. I don't know about you, but for me, integrity and respect is very big for me. He made suggestions for my vehicle and delivered and cleaned it on time. I am so happy with his service, that I will only go to him from now on.

Overall, we had a very smooth, professional and an excellent customer service experience!

Perfect service, my car was serviced correctly and it was washed for free. Thank you guys

Had been looking for a particular Z4. Stevens Creek BMW had the particular car I was looking for. Alex was very straight forward and works very hard to keep things on track. He made the buying experience very easy. This dealership has a huge inventory and a great selection to choose from. I would buy another vehicle from Stevens Creek BMW anytime I am in the market for a new one.

Neil was a great service advisor and all of the necessary service was performed as promised.

I particularly like this dealership because it's nice just to have a smile from all the employees there as soon as you enter the dealership. Not because of my usual service man. To top everything off Kin is an awesome person smile politeness and sense of humor and he get the job done.!

We really enjoyed our new BMW with all the options that we were looking for.. I have been to several BMW dealers and SCBMW has good car selection and price. Great service from the sales personnel also. Gordon and Romeo were very helpful.

My wife and I have been shopping around for a new Z4 for her. On Sat, March 12 I started looking online and found the vehicle we wanted at Stevens Creek BMW - Alpine White/Black Interior 2016 Z4 sDrive 35is. I sent an inquiry through the web interface and was soon contacted by Alex Chui, Internet Sales Manager. Alex was fantastic to work with - very responsive, answered all my questions, and confirmed any details I asked about. Negotiation and credit application was done over the phone. We live an hour away, so Alex worked diligently without wasting any time. We drove to San Jose where Alex met us and quickly offered us a test drive in another Z4 (since the one we were inquiring about was being detailed for us). Alex sent us off (on our own) and when we returned, Alex was waiting by the newly detailed white Z4. Alex then sent us to Finance, where we were introduced to Ebrahim Rahimi. Sinc eit was pouring rain and starting to get dark, Ebrahim worked swiftly to get all the paperwork done so we could get back on the road and head home. The paperwork (contract & financing) was smooth and seamless. We were then back with Alex, who went over the car with us, and made sure the navigation was programmed, and all the basic functions of the car were covered so we could safely drive home. Alex and Ebrahim have both followed up with us to make sure we were completely satisfied - which we are! To summarize: We arrived at Stevens Creek BMW at 3:30pm and we were done and on the road by 6:15pm. The dealership was very busy that day, but we never felt rushed. We felt cared for - the way a BMW buyer should feel - The Ultimate Buying Experience!

Claude was a big help during my last oil change service under a warranty. Very hard work, fast and courteous.

I took my car there for service a few times. I got great service every time. Polite and competent staff. Work was done in the time frame promised. Even if it was late, it was not a big deal because they give a loaner car. Just remember to reserve loaner in advance; it generally takes 2 weeks to get one.

I'm very pleased with the performance of Stevens Creek BMW. I highly recommend them. They're pricing and performance is excellent.

They were able to find a warranty through bmw that I did not know I had. Which covered all expenses minus $50. And put me in a brand new loaner till it was completed.

Found the BMW on their website I wanted, as was quoted a great price.. When I showed up TJ was very straight forward and did not try and change the price. Awesome service.

I came for the free BMW maintenance with appointment. The only minor complain I have is that I had to wait for 40 minutes in the service lobby for the assigned assistant who did all the paperwork and took the car in. It was a weekend ( Saturday ) and the guy told me that today it was crazy, other than that it was all smooth and easy. The staff appeared very cooperative and professional. Since this was my first experience with this dealership and that too for the free scheduled maintenance I cannot comment on how they charge and stuff. overall my experience was very pleasant and nice.

I was due for a New car Called Ashley Bunce who works in the offices at Stevens Creek BWM to check what was available on the lot.. Wow did I get hooked up. 2010 Cadillac Escalade low miles, mint condition. Car was being detailed when I went to check it out so back in a few hours for the test drive. This car rode like a Dream. All the bells and whistles..Yes, yes I want to buy it, Went home unloaded my trade in and within a couple of hours I was the proud owner of a New car. I even got a picture with a Bow on top. Great Finance Dept Thanks Bill, and Nasser and the management team, And Romeo Salesman and a Big shout out to Ashley "Your the Best" I just want to say this is not my first experience with Stevens Creek BMW My son needed a car a couple of years ago and Ashley helped us find a Jeep Grand Cherokee for him. It was the first car he financed and it was a smooth process for him too. I can't say enought about BMW. I will be loyal to this dealership and Yes, I am telling all my Friends

One of the cylinders of my car was not firing. That was on New Year's Eve when I drove into the dealership. I was advised to not drive the car and was given a ride to my residence. On Saturday, Jan. 2nd, I was contacted by a representative of the dealership in order to perform a diagnostics test. After the test, I was contacted again both by phone and e-mail detailing all was wrong with the car and with dollar and time estimates to take care of the problem. I was given a loaner car for the duration my car was in the shop. When the car was ready, I was given a break down of what was done and why, with savings in gray areas, where parts were not directly covered by the warranty, but could be considered as quincitential damage. Overall the service was great. The employees very polite. A very professional establishment to do business with.

I took my BMW to have a complete check up and worked with Julie. There was a short list of items that needed fixing. When I was called with a quote and list of things to be fixed there must have been miscommunication . I thought I only approved 1,860.00 worth of work. When I arrived I had a bill of close to 3,000 dollars. I was floored. All of the work that was done was amazing. My car runs much better and I appreciate how quick the turn around was. However, I don't think I will be returning to this dealership bc I feel like I might have been deceived into doing services when I wasn't ready yet.

I was looking for a BMW 550i for my husband . I contacted mountain view dealer first but sales staff was not interested in finding my what I was looking for. I contacted Stevens creek internet department - TJ Singh & he not only found one for me but gave me best price too!! This was my fasted car purchase ever - done with test drive, paper work in less than three hours.

My recent purchase of X5 was really a pleasant experience. I should say it all happened just because of , Romeo B C. Romeo is courteous and took time understanding all my needs on the new car. I really appreciate Romeo and Brain following up with me thru emails and calls with prompt response. Romeo is technically sound with all the bells & whistles of the car. He explained things in detail about the working of all the available options in my car. I was able to get a best deal because of Romeo. I would highly recommend Romeo to my friends. And I will definitely do business with him again. It was really an ultimate experience buying an ultimate driving machine :)

Having never purchased a car, let alone a BMW, I anticipated the worst when walking into this dealership. Luckily I met "Kipp" who not only spent a ridiculous amount of time with me to find me my dream car, but he never played your traditional "care salesman" games the consumer comes to expect when you walk into those dealership doors. Everyone from the finance department, to their management team was spot on and I walked away with a fair deal and a beautiful car. Stop by this dealership if you want to rid yourself of the traditional gross sales experience. Oh and ask for Kipp. He is really a superstar.

I worked with Ron Ryan. He promptly answered email inquiries. Unlike some other dealers, he did not provide pressure to visit the dealership until after he'd provided a clear expectation of what he had in stock and what I would pay. I appreciated the straightforward nature of the buying experience.

The dealership was extremely busy and there was no water or coffee at the service/waiting area. People were just keep coming in an buying BMWs like crazy. Who said that the American economy is bad? I made an appointment with the internet manager who responded my inquiry. When I got there, he was with a customer and had to introduce me to another sales person. Everyone was busy with one or two customers, and the check out area was like Black Friday check out counter. Everyone was making payment for hundreds of thousands of dollars. Anyway, this sales person was very patient and tried his best to answer all my questions. I was ordering a BMW X3 35i. They offered the best price here at this dealership. I was also trading in my car. He got me a good trade in price and found me additional incentives. The experience was not excellent due to the fact that the facility simply not big enough to accommodate that many customers. However, they handle everything very well and meet my expectations.

A good dealership that has a small problem returning emails.

Very professional dealing with the sales person. Sales person was persistent, was straight forward. No pressure from manager, etc to offer. I dealt only with the sales guy who came through in the end.

My Wife and I were looking for a gently used 330i with all the options for a good price. We were Jerked around by [several other dealerships]. We made the drive from Sacramento Ca to Santa Clara(San Jose area) to drive and buy the exact model we were looking for. Our Salesman was Greg Stone. With him and the Finance Manager Nasser Massis we were able to work out the best possible deal on the 330i we wanted that worked for both us and the dealer. The Finance Manager came in and greeted us and worked out a deal right there in front of us. No hiding in another office and leaving us by ourselves. It was all straight forward. We did our research on the car. Greg Stone is a stand up guy and he is very straight forward. HIGHLY RECOMMENDED You will probably not find a better dealer in all the Bay Area to deal with. Even The Finance Agent Kim was easy to work with. The Finance agent is the person you dread talking with because they have all the extra Warranties they tack on after they "lock you in". She was very quick, knowledgeable, and not pushy. We knew our options, but did not feel obligated to buy them. We have the exact car we have been looking for over the past 7 months, we bought it at the price we wanted, and we loved the experience that we had with Stevens Creek BMW

My 3 series needed an engine repair. I used the simple online interface and booked my appointment. Showed up on time and dropped off my car to my service adviser. All went straightforward until he tried to sell some bodywork service [small door-ding removal]. First offer was like $200... then after i declined twice price dropped to $125. I feel bad for anyone that actually takes him up on the first offer. Kind of shady. The courtesy shuttle dropped me off to my residence quickly, i was at the dealership for no more than 5 minutes after i dropped off the car. Due to my scheduling conflicts, i couldn't pick up the car that evening [ they had completed all the work in one day], and I was able to pick the car up no problem the next business day and received a complimentary car wash. for those that book their appointment about two weeks in advance, you CAN get a loaner regardless of whether you purchased from them or not. If you're short on time they have an in-dealership car rental agent if you really need some wheels. Overall I was really satisfied with this dealership, its very large and is probably the biggest in the bay area. Lots of staff an amenities like cafe in the service waiting area. -------- Another story:: I had to buy a car cover. i called [another dealership] and their phonelines weren't even working. id get some default 'this number is not in service' response. I called up Stevens Creek right away and got quick responses, turns out they had what i needed and i picked it up shortly after.

What a phenomenal experience! My best ever for a new car by far.... My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great. The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super. I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard "you gotta buy right now" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good. In particular, Franco Karzag who sold us the car, was an easy-going, "how can I help" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: "here's the extras: want anything? OK, cool" I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....