Totally professional service.

Great service.

We recently had a wonderful experience at Stevens Creek BMW. We came in on a Friday night and knew what we were looking for: model, color, features. In fact, we'd just visited a dealership for another high quality automobile (located almost across the street); and, had left unsatisfied. When we arrived at the SC BMW, our salesperson was quickly able to locate a car in their inventory that matched our criteria. We looked at the car, took a test drive and came back on Saturday to purchase the vehicle. Our 328i is definitely a high-quality driving machine. It is responsive, has great acceleration on the freeway (in sport mode), and the driver's seat is easily configurable to fit both me (a petite female) as well as my husband. Comfort/fit, good visibility and performance were all factors in our selection. Our salesperson was knowledgeable and easy to work with. We are looking forward to a long relationship with BMW.

Everyone was courteous and provided me all the information properly and completed the servicing in time.

Excellent, professional service in my 4 Series 16K second maintenance service. I have a 8:45am drop off with a loaner, arrived at 8:40am and left at 9 am, everyone there try to work as fast as they can to not keeping the customer waiting. Same experience when I pick up, in fact it was less then 10 minutes. Happy customer

Another visit to SC BMW. Same comment; 16 years of BMWs and SC BMW service. No place better. No service rep better than Neil Simon.

Always great service at Stevens Creek BMW! If you are going to take your car in for service, I would recommend requesting Tyler as your service advisor. He did a great job recommending what services I needed and what could wait based on my maintenance program.

Thank you very much. You're service very good.

---JUAN ARIAS---One word to describe the service department: EXCELLENT service at this BMW are nothing shy of amazing. Here's why: 1) Juan greeting you at the drive is a wonderful start to anyone's day. He is accommodating, patient and gets you squared away. Juan Arias, told me everything I need to know that was very helpful and fast! He helped me with my windshield wipers. I would have to say he got it done in minutes! How awesome is that? Especially when I have no appointment, he goes out of his way to get the work done and on to my 535i. Juan's speedy informational service has me coming back for everything I need. Make yourself clear on what you want, need and they will always take care of you. I've been with BMW since 2008 and this is the best place for assistance!

I want to thank Steve Bertolotti for always being on his A game when it comes to servicing my car and giving me the best options. Steve Bertalocci is very transparent and has always made me feel like I'm a part of the team. My car is in Tip-Top shape because of the help that I have received from Stevens Creek BMW and I trust them with my car and my family is car immensely.

I need to thank Mr. Dave Parker for all the help and assistance he provided me when i purchased my X3 just 2days ago. He was extremely patient and very helpful. Customer service was excellent and started recommending them to my clients , family and friends.

I had a very good experience when I took my BMW in. They were courteous, & did a great job.

I've enjoyed Julie Passon's service for three years. She is very competent and effective. She does her best to satisfy her customers. I wholeheartedly recommend her service!

Friendly check in service, speedy loaner scheduling and pickup/drop off, service rep gave me a call with details and completion time, flexible with my needs. I appreciate the courteous interaction with all staff.

Always busy but always professional! Newly renovated reception area is cozy and comfortable.

Brought my X3 in for its regular servicing. Worked with Ken Evan again and he was great. Kept me informed and made the whole process timely and efficient. My only criticism is I had to schedule my appointment several weeks out in order to get a loaner car.

Top notch car buying experience. Ask for Romeo.

Stevens Creek BMW made the car buying experience painless and easy. I literally walked in there at 9AM, took a test drive, came back at Noon, and was out the door with a new car by 1pm. Ron, the rep who helped me out, was courteous and professional, and quite frankly, very down to earth. I never felt pressure to buy, and service was excellent. One thing I think SCBMW can improve on is having more resources/better training for questions about their e-drive vehicles. I'll give you an example: I asked specifically if the i3 REX that I was about to purchase would take a performance hit when driving on the range extender. I was told with certainty that the answer was no, and that the i3 would drive in comfort mode with no hit to performance on the REX. Come to find out, through first hand experience, and then confirmed after some digging on the internet, that the car does indeed switch to eco + mode after driving on the rex, once the battery charge hits below 3%. This is not a deal breaker for me, nor would it have been when I purchased the car, but these are the kind of things I'd expect to be told at a premium dealership. There were also some other things like charge point cards or evgo cards, where if I'd known I could pick them up at the dealership, I would have. Having said all that, all in all, the experience was great. I've been back a couple times since to pick up some items, and the staff is great. I recommend SCBMW for your car buying needs.

Last week I was bit worried to take my car for servicing to this center because of my previous experience was horrible. Surprisingly, this time I was lucky enough to have Ken Evan as my advisor. He was polar opposite to the last one. He is polite, mannered , took time to go through the complete list of services my car will be needing. He was responsive when I called and got me back my car on time. I am hoping Stevens creek can hire more advisors like him.

I recently took my X3 here for a recall fix. Everyone I interacted with was courteous and helpful. The waiting area was nice with a variety of seating options, free wifi, and beverages. Even though I was only in for recall work, they did a cursory check of the basics and noted some things that were needed. I greatly appreciated the courtesy car wash! Overall I was pleased with this experience.

They are so busy because they are so good they try to accommodate everybody and not turn anybody away. They are working hard and a hustling to juggle everybody that's there and give the best customer service for the people that show up. I've seen service people missed their lunch skip their lunch and eat lunch on the go so they don't take a break and keep people waiting! Everybody needs to be a little more patient and let them do their job and not go in there with the attitude like you're the only customer there that matters! And one more thing I had scheduled a loaner car and when they ran out they went to an outside rental agency to get me a car and get me on my way you will not find service like that anywhere!

Customer service was very good as they took a great care of my car issues. In addition, I had a car loaner too so I'm always on the go.

I was a bit dismayed to see so many cars waiting "to be seen" at 10:45, my wait time was about 20 minutes. Since I had no clue as to what was wrong with my 98 Z3 I had no grand expectations of her being fixed that day. Tyler Lem kept me up to date as to what was wrong and the cost of repair. Though admittedly I am more old school, the texting was asked and answered i a timely manner. Personally, I would have preferred phone calls but I was given a choice. I was extremely pleased with the level of knowledge, courtesy and professionalism shown by Tyler. Note to Managers: cut down on your appointment times and perhaps the service area will not appear so poorly organized.

I'll give a shoutout to my advisor Tyler. He gave me a great customer service to my BMW. I gave him a 5 stars.

My advisor Derek is the best. My first experience was not so wonderful, since Derek became my advisor the last three visits I've had absolutely no issues whatsoever. He is very thorough and make sure the car is check from top to bottom. He is very knowledgeable about the BMW cars and any questions that I have he answers and without hesitation.

Personally, the sales person made my experience a 5 start. just love the way Ricky Tan handle the entire transaction. Very friendly, professional and lay back. Demonstrated so much interest in helping me even tho he was not the person that had to asssit me. Therefore pls be sure he gets the recognition he deserves. I know Gordon was supposed to helped because I did the request online??? Makes no sense to have such system in place . Not quite sure understand that peocess.But; from a very satisfied customer Ricky get 100% commission if I was the one making the decision based on the way he carry himself and his talent to sale and make the customer happy,confortable and accommodating. I really like he's relax attitude and knowledge about the product. Also the lady in finance Yesenia very nice as well and accommodating . OVERAL I WILL DEFINETELY GO SEE RICKY AGAIN AND RECOMMEN HIM, Buy another car from him🌟🌟🌟🌟🌟 HOPE HE GETS FULL COMMISSION BECASUE HE REALLY WENT THE EXTRA MILE IN HELPING ME 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Alex Chui made the purchase of my Z4 a pleasure. He provided great follow up customer service as well, which was really appreciated.

Leased a BMW X5 from them. TJ Singh who sold us the car was very helpful and got us the colour and configuration we wanted. The leasing process was also very smooth. Would definitely recommend buying your BMW from them

I arrived late but they took my car in, provided the loaner car I had asked for and did all necessary work on time Kin Salas was my service manager and I wanted to put in a recommendation for him too. Communication is very important and he got on the phone with me to let me know how things were going and when my car was ready. I really like when I don't have to pester a dealer service dept. for information.

I went in in the morning to test drive the car. Marc Arce helped me. Hubby went in in the afternoon to check it out as well. Then in the evening I went back and paid for it! A totally painless process. Loved the experience!

I got my first BMW (brand new 2017 X3) here at SC BMW. I am glad that I had Fred as my sales person. His is very knowledgeable and gave his frank opinions to me when I was confused between xDrive 28i and 35i. Glad that I picked 35i. I am really enjoying my car. I am not sure about the service department here. Nice place and good people here.

My service advisor was Derek Elliott. He was fantastic! I have to say that for the past 4 years, I have NEVER had a decent service experience at Stevens Creek, until now. Derek was very detailed and did everything he said he would do. The service in the past has been so bad that I would take the car to other BMW dealerships in hopes that it was better. Derek made the difference! He will be the only advisor I use from here on out. I highly recommend him!

Great experience with the drop off and picked up a loaner car. I wasn't able to get an appointment at other dealerships but was able to get an appointment and a loaner at Steven Creek. Only negative comment is that I called for my airbag recall and put my name down but they didn't call me back and I had to follow up. Would have been nice if they called back like they promised.

Great service. Tyler was very friendly, knowledgeable and helpful.

Made online appointment for 10:15AM. Dropped off the vehicle on time, service manager greet and provide service within 5 minutes. Provide service of check up, oil, air filter, wiper blades changes. Service also include car wash and vacumm. I was out of dealer in 1 hour 45 minutes. Excellent service.

Sarah Scherzi took care of me and my car! She is such an awesome communicator--and get all squared away exactly as promised! Fantastic Customer Service----Love you Sarah!

I have been their customer for long time and had a great experience with them. Great service, No hassle environment and so on. David Parker is the best sales person that I have worked with and that is why I have returned to him again for my recent new purchase.

Called for an appointment for Recall replacement of an airbag and got an agreeable date and time. Dropped it off, was given a completion time estimate, received a phone call and text msg. that the job was done and picked up the car. Did what they said, when they said, and to the best of my knowledge, how they said. Can't ask for much more.

I initially had a little misunderstanding with the sales manager, but they made it right and I would recommend this dealership to my friends and family. Thank you Andy for helping to get everything straightened out. Great people and great dealership!

I had an oil change and replacing spark plug service recently. It takes a little bit more than 2 hours with complimentary car wash. I thought it may take at least 3 hours. The price for replacing spark plug is a little higher than I thought it would be.

I dropped off at 8:30. Elvin gave me a quote on the spot before I left. Elvin texted me at 1:30 to tell me my car was finished with a link to pay on-line. I could not get the online payment to work, but would love to not have to come into the office. I went back to pick up, car washed/ rinsed. It does take a little longer than I think it needs to to bring the car around probably because of the wash, they should do that when the work is complete but other than that, the service was superb.

Ken was awesome - courteous, professional and communicated great so I didn't have to think or stress over the weekend when I would need to pick up car and how the logistics all would work.

Purchasing my first BMW at Stevens Creek BMW has been a excellent experience. Thanks to Alex and to Zaki Massis, the whole process was painless from the moment that I walked in to the signing was very smooth. I would definitely reccomend to take advantage of their professionalism if you want a headache-free car purchase.

Long-time customers of S.C. BMW. Recently went in to get new wipers on my 435i and Juan helped out big time. Not only did he install them for me, but pointed out that it was a warranty item. This is not the first time Juan has provided excellent service --- this is my fourth car from this dealership, and they continue to impress me with the service!

Great job all around! Special recognition, compliments, and appreciation for Neil Simon, Angelo, and the cashier. Thanks!

Made appointment with Ken for tail light fix and he did a great job, was just out of 4 year warranty but he took care of it and I had to pay only 5%!!!

My X5 diesel showed an engine warning light with no secondary indications. Stevens Creek BMW checked it over and found a weak Catalytic Converter. They ordered the new part from Germany, called when it arrived and had it installed in one day (while I was enjoying a new BMW loaner). They are consistently professional and courteous, I almost don’t mind bringing the car in for maintenance.

Great experience and superior service by Ricky Tan!

Mark made it easy and fun to select my car. He even picked me up to come and get it. Highly recommend working with Mark.

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer. Sorry, my mistake....found the spare...all my fault.

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer.

I had a wonderful experience at Stevens Creek BMW and particularly with Dave Parker, the fleet manager, who helped us out immensely! Happy with my purchase and love my new BMW!

We have been going to this dealership for the last 10 years and have leased several cars and serviced our cars always here. Their attention to detail and focus on the customer experience is like no other ...

Great efficient service. I could not be happier.

Very friendly and helpful. They quickly fixed my car and communicated the status daily using text.

Great service. Sarah was very helpful and pleasant.

I had to come in for an airbag recall/replacement and Patrick my service rep. provided excellent and efficient service. My car was in and out in about an 1hr including the complimentary wash and inspection. I liked the online appt. system and how I was texted with my vehicle status along the way too. Well done Stevens Creek BMW service department!

I was reminded by Scott Fuller, Service Manager, one week and then two days before the service appointment. On 02/22/17, I arrived the service department 8:30 am. There were about 10 cars in the line waiting for the service. After the Specialist Justin came to discussed with me about the details of my car condition from the computer print-out, I signed the paper, and the loaner car contract. I drove away with a almost brand new loaner car on 9:15 am. I was able to be in time for the work. Very wonderful! I received a text message on 2:15 pm saying they have complete maintenance service of my car, I can come to pick it up anytime. I went there about 3:30 pm. After paying the service charge, I found my car was on drive way ready for me. It was clean and shining. Very happy to enjoy the excellent service of Steven Creek BMW.

No issues with regular maintenance check-up & oil change. Staff was friendly. Ken was very knowledgeable and helpful.

Good service, sales people are not pushy yet attentive.

Great very smooth

My technical advisor, Tyler was amazing in handling my case and very well versed with each issues that were detected. Thanks Tyler

My experience with BMW form my first service since I purchased my X3 in 2016 was good but not excellent. The appointment reservation process on line was a breeze and it was easy to find a spot when I wanted it. However , there were no loaner cars to be had which meant I had to take a shuttle home and then pick up a spare car. The car was in for 4 working days to do the usual service and to fix a recall. I wish I had been communicated earlier as to the reason for the unexpected delay. When I picked my car they had forgotten to run it it for a quick.wash MY service advisor was very professional and nice. Overall a good experience but not top notch

Very courteous Service, Fast check in at the service station, very Clear explanation of the Work to be Done, amount of time and waiting time, very clean waiting area and pleasant atmosphere. Ruben Ruiz Camarillo. Gilroy CA 95020.

Sales and delivery process of our i3 was great. I like the fact that they have a separate facility for the EVs. We got a thorough introduction into our vehicle, got set up with the charging options, into to helpful apps etc. Overall great experience and great service from Bryan.

Juan is the best! I took my car in for a minor checkup and he put oil in my car. I was in and out in a flash. Excellent customer service.

Great Job by all the staff and the facility was nice.

I am super happy with the BMW Service Team and advisor Kin Salas. He and his team were attentive and extremely pleasant before and after our appointment. Coming from Lexus wasn't sure what to expect but after this first service of our new BMW X5 feel we are in good hands.

very helpfull and professional

I received a recall notice from the BMW North America for my 328i 2013. I called BMW Stevens Creek and made an appointment for repair. The service was scheduled on Saturday morning. I was advised they will complete the repair on Tuesday in the subsequent week over a phone. They offered complimentary loaner car which was almost brand new 328d. They completed the job on Tuesday as they mentioned. I picked up my vehicle on Wednesday morning. The whole service was free of charge and smooth enough. Ken Evan who worked with me was a nice person. Overall I had a good experience.

Definitely, BMWs are great awesome cars...I love my M3 and so is my 335i that I have just acquired. Stevens Creek BMW is definitely one of the finest dealerships around the Bay Area and what makes it so special is Mr. Moe Eslami. He (Moe) is definitely the most kind, patient and helpful Client Advisor that I have ever dealt with. Truly a very pleasant experience from the point when he professionally introduced himself to me, up to the closure of the transaction. Great guy!!- Thanks again Moe! (Just received a call from him earlier today making sure everything is OK- Excellent Customer Service/Experience!!)

I have been using Stevens Creek BMW for over 10 years and I have been extremely pleased with it.

Great service experience in January 2017 at Stevens Creek BMW (Sonic Automotive). I have taken my E46 e-series there twice for Takata airbag recall work, once a few years ago on the passenger side and last week on the driver's side. Both times their service has been friendly and professional. I have also purchased a few parts from their parts desk, but have never shopped for a car there.

Excellent service.

been taking my older bmw to stevens creek for many years and have been very happy with their service. The very first time may years ago i did have a not so great experience, wasn't terrible but more like annoying. However that was with the service guy working the orders, not the mechanical work. Second time I got Steve B. and ever since i have had no issues. Ask for Steve Bertolacci he has been very professional and courteous - what i expect from a brand like BMW. Only once did they fall short and that was not the work but when they took 45 mins to find my car when i went to pick it up.

Made an online appointment for 2 days out. Showed up and was greeted by Riccardo, my service advisor. Dropped my car at 7:30 and he promised to be completed by the end of the day. I texted at the end of the day because I have not heard anything. Riccardo texted me back that an email was sent (Never got the email with the quote). Then I received another text with my quote and a description of the services. Walked in, Riccardo explained what they need to do to the car, but they needed to keep it over night. They did not have a loaner which I had to get somebody from work to give a lift. The next day I had to drive my second car. When the car was ready ($750 after) I had two cars at the dealer, was a bit of inconvenience, but I managed to do two trips. Once I was driving home, I noticed that the computer management was not reset after the service. I texted Riccardo with the pictures and he told me to swing by in order to have the technician to reset the computer. I swing by the same day and the technician was not there. Riccardo wanted me to schedule the computer reset with the same technician since he worked on the car (Which I agreed) in order to get it reset- The car was nice and clean. Great experience thanks to Riccardo . Special thanks to Riccardo for such a pleasant and professional experience.

Brought my 2013 Bmw in for service, and the whole team did a great job!,everything was checked and corrected. They did a free multi point inspection of the car, and they split the cost of a rental car with me because it took more time than anticipated to change the automatic shut off of the engine. Vincent was my service manager and he did a great job!!

Made an online appointment for 2 days out. Showed up and was greeted by Riccardo, my service advisor. Dropped my car at 9:30am and he promised it to be completes between 1 and 2 pm. He texted me at 12:20pm - car is ready. Then I received another text with my invoice and a description of the services they performed. Walked in, Riccardo explained what they did to the car, I paid and got my car - nice and clean. Great experience. Special thanks to Riccardo for such a pleasant and professional experience.

Great staff (Dave Parker, Rocky Karini) who have repeatedly gone above and beyond for me through 3 purchases in the last decade, immediate service, quick processing, fantastic deals, ridiculously vast selection. Really. There's no reason to go to any other BMW dealer in the Bay Area.

Service manager is knowledgeable and responsive.

Friendly service, no hassles, they did all upgrades, service, etc., and delivered as per the time stated.

Have had my 2013 328i serviced at Stevens Creek twice recently for routine things and recall related issues. Both times my service rep was Riccardo Forleo, who was great and took the time to thoroughly explain everything that was done and recommended ways for me to keep my car running smoothly and avoid problems down the road. Overall, highly recommended.

Great customer service and great deals. I don't like shopping for cars but they made my experience stress free and comfortable. ~Jenny

Leo Gortovnik and Yesenia Hidalgo provided us excellent service during our decision making through negation and purchase. We love our X3!! Cheers David Krivich

I was very happy with my experience with Stevens Creek BMW, from the time I arrived to the time I left. Everyone was very helpful and pleasant to talk to. I was very pleased with my service advisor, Sarah. I called to see if I could bring my car in without having an appointment. She said absolutely I could and to ask for her when I got there. Sarah was there immediately to check me in. She was very professional and helpful. I very much appreciated dealing with her and now have her in my contacts list.

Our service adviser Justin is great, very professional, and follow thru on details for our best interest.

I started to experience rough idle and abnormal engine vibration (especially when 3k+ RPM) with my 2011 CPO 3 series on a cold morning. I immediately did some research and found this could be due to worn coils. I was trying to make an appointment first but realized the closest availability would be in a few days. I decided to walk in instead so I came to the service department 7:30 in the Monday morning. The service crew was extremely friendly to me even if I didn't have an appointment. Vince, my service advisor was super helpful and provided top-notch customer service. I went in and got out in less than 30 minutes after dropping off my car. Unfortunately that Monday was extremely busy for those guys so my car didn't get inspected (Vince was able to keep me updated). But next day Vince called me and told my the diagnosis was done and the rough idle & engine vibration was because of failed coils and they would replace all 6 of them under my CPO warranty, which saved me $$$$. I was able to pick up my car same day in the afternoon. I waited for about an hour to pick up my vehicle after I signed all the paperwork and paid the deductible because there were just so many cars there and they had to sort things out. But overall I had a 5-star service experience with Vince and the service department at Stevens Creek BMW. I'm in the market for a new BMW so definitely will consider doing business with Stevens Creek BMW again.

Good service, knowledge able staff, great atmosphere and coffee with donuts served everytime. How cool is that!

A culture of service rare in my 69 years. Tyler Lem rates an A+.

Brought my car in and only waited 5-10 min to get my car checked in. Told Sean I hoped it would be done before 4:00pm. Got a text that it was done at 3:30pm. My car is still under warranty so nice not to have to pay right now, but all good.

Bought a new BMW from Steve Hill the weekend before Thanksgiving. He -- and everyone we dealt with at Stevens Creek BMW -- was great really why we ended up buying another BMW. (I had one years ago and my husband has had a few. ) We looked at Mercedes, Audi, Lexus & Jag but the Bimmer won out. And a month in, I'm glad it did. It's a blast to drive. Thanks Steve & Stevens Creek Crew!

Cool place to buy a BMW. Good management and awesome customer service

Brought my X3 on the 24th ,they are awesome.Good job

el servicio q medio juan fuen muy exelente servicio es por eso q ledos las 5 estrellas estuvo muy anteto en loke q yo queria gracias juan

Largest inventory in the Bay Area and had what I wanted. Got a good deal too. My salesperson and supporting staff did a great job through the whole process. Love my new X5!

Great experience with the i Team. Fast, efficient, no-nonsense. I spent a grand total of 2 hours at the dealership and drove off with a new i3.

Stevens Creek BMW is one of the friendliest, lowest pressure and cleanest dealerships in the Bay Area. I lease an i3 from them, so I don't have to go in for "service" more than once a year. But I get notified when my car needs a software update, so I go. They always offer a rental each time, if I so prefer. I usually ride my bike back (yes, a road bike fits quite easily with its front wheel off in an i3. It's a surprisingly big car, inside!). Five Stars from me, each time. Now if only I could actually win something for writing these surveys...sigh.

Service is thorough and professional. Though do expect some delay during peak hours. Pricey too once out of warranty.

Perhaps the best BMW service ever and I did not even buy/lease my BMW from here. They were a dream team to work with

Great experience with Stevens creek BWM, I dropped my X1 for engine oil service and Steve B took care of it professionally, wonderful customer service. Thanks Steve

They lost the front kidney grill of my car during service, which was a bit annoying. But they kindly replaced it.

Great car buying experience at the i showroom at Stevens Creek BMW. It matches up to the experience you get when shopping at an Apple Store (just not that crowded). I really liked the transparency into pricing and inventory and discounts and zero pressure (they don't work on commissions). I have interacted with other BMW dealers in the valley for the same purchase but they could not match up to Stevens Creek BMW. If you are in the market for a BMW i* car, I would highly recommend Stevens Creek BMW.

I knew what I wanted, they had what I wanted, quickest deal and transaction ever!!! In 2 hours I drove off with the X1 I had my eyes on. Kamran is awesome � Keep up the good work Stevens Creek BMW!!

Stopped by the other day to have the tire pressure checked on my car because warning light was on. Anthony the loaner car manager was sitting on his desk and came out to help me he took my car and headed back to meet in 15 minutes the tire pressure was just low even reset the light for meat and topped off my washer fluid. Thank you for the exceptional service. I have worked with him before and have always had a pleasurable experience. I was surprised he recognized me when I came in I felt really good

Sales advisor Alex Chiu did a very good job to lease a 2017 X3 to us. It started that I contacted the dealer via email and he responded in 5 minutes. He scheduled us an appointment the next day even that was supposed to be his off time. My wife and I both test drove the X3 and Alex compared the pros and cons on lease vs buy to us patiently. We eventually leased the SAV for 36 months in a good price. We would recommend him to anyone who are interested in buying or leasing a bimmer.

Had an excellent service experience at Stevens Creek BMW. Sarah Scherzi (service advisor) was very courteous in her interactions with me, timely in her responses, and efficient in delivering my 7-series on time.

I had very good service from service rep Jeff Jones and the young women at the reception desk at Stevens Creek BMW.

This was my second visit for the same issue and Steve and Justin was there to get the problem resolved. Thanks guys!

I effortlessly created my service date for a 60K inspection online a week before I brought the car in. Once there, a service technician promptly got my key and ran diagnostics, handed it off to Neil Simon, who was my service advisor. Neil came over, we went over all they had seen running the diagnostics, then asked me several pertinent questions. My car was ready for pickup that day just after noon. Everything went as smooth as a whistle.

Our sales person Jojo has been very helpful and she could read my mind. She picked the right car and we made the deal in as little as one hour. I am very satisfied with all department in this dealership. The price and service are awesome.

Great experience leasing an i3. Sales team knowledgable and excited about their product. Many sales advisors assisted us, which was a nice touch. Genius demonstrated self-parking capability of my vehicle which was awesome. Definitely would purchase/lease from this dealer again.

Another visit to SC BMW. 16 years of BMWs and SC BMW service. No place better. No service rep better than Neil Simon. Thanks, SC BMW

I had an awesome experience during my recent service appointment at Stevens Creek BMW. My car had some dings and wheel scratches. I had Dingshield insurance but Dingshield was making the claim process very difficult. My service adviser Riccardo Forleo went out of the way to service my car and including fixing dings and wheel scratches on his own as a courtesy. 5 Stars to Riccardo for his empathy towards the customer, quality of workmanship and service.

I dropped off my car for a brake replacement the night before my appointment and picked it up the next day. I went back and did not have to wait long to pick up my car. The job was done and my car was washed.

I have been driving the BMW 7 Series since 1984 and I just purchased my 4th one. I was not looking forward to it due to the fact that I'm a woman and have had bad experiences with other dealers in the past. Not any more - Perla Alvarado and her team were knowledgable, patient, supportive and provided me all the data I needed to make sure I purchased the right 7 at the right price. Thank you.

Just bought 435i. I love this place, people are very nice and well trained

Purchased a gorgeous X5. Great service, friendly staff. No complaints.

I usually take my BMW328i at the Stevens Creek for service . My advisor is Steve Bar. He takes his time to explain about the repair. I feel at ease as the technician knows what they are doing. Thank you Steve.

i dont know about price because my car was under warranty, but regarding service speed and quality, it was amazing. Thank you Tylor. also they did such a good job fixing the problems. excellent work

Vince LoPresto was absolutely awesome at this service. I decided to wait for my car, he told me it would be about two hours and I was out in 45 minutes! Extremely positive experience Stevens Creek BMW!

Excellent service. They try really hard. Alvin was great in working out the car issues. Thank you

great

I ALWAYS RECEIVE OUTSTANDING CUSTOMER SERVICE AT STEVENS CREEK BMW. TYLER LEM IS SIMPLY THE BEST!

Manny and Tam were great. Came in and they gave me a great experience. From testing driving the car to the purchase. They did not push me into any sales and let me take my time with all my questions. I eventually came and found a car that suited me and they made the whole process painless. Thank you Manny and Tam

Brought my car into BMW for service. Neil kept me informed of all progress and 2 days later I had my car back, all fixed, clean and ready to go! Good job Neil and BMW.

Windshield wipers were streaking in the rain so I brought my BMW (without prior appointment) for wiper blade replacements under the 4-year warantee. Stevens Creek BMW quickly replaced the wiper blades, performed some checks, provided some other minor service and washed my car within 1 1/2 hours, all without charge. Great service experience.

After arriving at the dealership, I waited 35 minutes before speaking to a service technician. Cars were lined up all the way to the street. They mumbled something about being short-staffed that day. Once I spoke to somebody, the service went as planned and on time.

Was due for service....made an appointment online. Dropped off my car and it took less than 5 minutes with my service guy Kin and I was on my way.... Got a call 3 hours before I was planning to pick up car and was told my car was ready. I picked up my car, no unanticipated expenses, washed and overall a pleasant experience.

My service advisor, Riccardo, was great! I really like getting texted instead of a phone call. All the items I brought to Riccardo's attention were taken care of. Stevens Creek staff have always been very friendly + knowledgeable. I keep going back to buy my cars at Stevens Creek for no headache service.

Ken is a really nice seller and the whole buying process is hassle free!

We highly recommend buying a car at Stevens Creek BMW. A great place to do business ! Our sales professional, Ricky Tan was outstanding treating us with courtesy along with a great deal of product knowledge. He gave a great deal on our new X5. My wife loves it! Thank you, Ricky for all your help!

Kamran did a really great job and came through with a really good deal on our new BMW. We had a terrible experience at the Mountain View BMW, but Stevens Creek more than made up for it. Thanks!

Quick and efficient service. Reason for 4 stars and not 5: There was a minor smudge on the front white leather seat, that I'm pretty sure wasn't there when I turned it in.

My experience was good, I was on time and helped right away. All the repair was covered by the warranty.

I buy all my BMWs from Stevens Creek. The service is fantastic and they always nail the price without negotiation. I wouldn't buy a BMW from anyone else.

It's my favorite service place. Although my last visit on Oct-5 wasn't same good as usual. Perhaps it was busy day. I had to wait for 20 minutes before seeing my advisor first. And then me among some other clients were waiting another 30 minutes for a loaner. It was quite a long line for loaners and somehow it was only one guy servicing that post and hence delays. Perhaps dealer may anticipate coming rush hour on such days and preventively assign another helper on loaner post. Should mention that my advisor and car repairs are still getting 5 stars.

Great service.

Very busy service shop. They were having computer issues on the morning I checked in and the line of cars went to the street. Friendly and professional service. My car was serviced well, cleaned better than I ever really before and ready in a day. My loaner car was a base model 320i, smelled of Febreeze and had loose trim laying on the floor inside. I would have appreciated a better quality loaner.

Bought my car here and get it services here. Super quick service. Friendly staff!

Free coffee, tea, and donuts for patrons. Also soda and water while you wait. Shuttle service was prompt and courteous.

They gave me a great price on break pad changes and were competitive on price compared to other BMW dealers in Bay Area. Jeff Jones did a great job. Although I have to say that I was quoted a much lower price when I gave the car in and later i received a call letting me know that the price was wrong and they have a increased quote. This is a bit surprising as they provided me one price over the phone , a second price when i dropped my car and finally a third price which was higher than the other 2 to do the actual work. Their final price was still competitive so i give them the benefit of doubt that their system was acting up. if this happens again then it will become a pattern.

Good reception and service. Even though this is far for my place, I had my services / recalls done here for their best customer service and loaner car option. Will go again.

car trouble with you bmw? this place is the right place for your repair or maintenance on your BMW. they have the right tool and trying for you BMW. big shout out on their loaner manager Charles Catbagan for helping me to get a loaner even I am ahead of time on my appointment. i have an emergency on my car for flat r front and i am only two days away from my service appointment. so they fix my flat tire and to save time they also did my regular service on my car. now that efficient. thank you Charles and stevens creek BMW! you guys ROCK! 5 stars ever! thank you!

I took my 2002 325i in for a driver side airbag recall. They got it done in reasonable promised time. Too bad I had to wait 15 months to get a potentially life threating issue fixed. Glad it's done!

Everything is nice at the stevens creek BMW, the car is fine and which is the car I want, Manuel is nice to me and everyone there are good! That is a good journey and thanks!

Service Manager, Brian McKeon was great! I really appreciated that he followed up regularly and provided me with updates on the status of the car. Great customer service!

Kin is the best looking service advisor. He is ma man!

Tyler Lem did an excellent job keeping me informed and making sure everything was repaired properly. Juan Arias was super helpful and friendly as well. Even got my car washed ! Thanks !

Wonderful experience... honest pricing and very cordial salesman Manny. We test drove almost 6 car before settling for what we wanted and the salesperson helped us in every way to make our choice easier. Thank you guys!

Sara, the service representative, was very knowledgeable and so pleasant to deal with. She solved my problem and her estimate was right on the money. Overall just a great experience.

They go out of their way to help you.

I've recently brought my BMW Z4 to Stevens Creek BMW for regular maintenance; and also to have a few concerns checked by a technician. Julie Passon has worked on my cars in the past so I was happy to find her and requested her by name. I love her cool and calm demeanor and her geniune care for her customers. Julie took time and made sure all my questions were answered. She also gave me a nice 2016 BMW loaner so while my car was being worked on I had another fun car to drive to work. If you want top notch service for your BMW go see Julie @ Stevens Creek BMW!!!

We bought a beautiful white color BMW X3 last week that is fully loaded. We love the features, and enjoy the smooth drive that comes with a luxurious feeling of driving our dream car. Thank you Tejinder Singh for working with us patiently and answering all our questions. :) -Navpreet & Gurpreet

My wife and I had a great experience picking up our brand new 2016 528i. Sonic prices are very competitive. We also had a great experience working with Eli and TJ in sales department. They were honest, informative, logical, and fair in conducting the sale process!!!

We were stunned that such a large and very busy dealership would still be able to personalize one's purchase experience. At first glance, you would think it was just pushing people through to get them out but, absolutely not. Our salesperson and all Employees we had contact with, made us feel that ours was the only important sale! From test drive, to paperwork, our visit was very enjoyable. I would gladly recommend them for your next BMW purchase!

Thank you Tyler Lem for the excellent customer service. We came to Stevens Creek BMW after Al sold A&E Performance. We return for our service needs because Tyler Lem takes care of our car and he makes sure we are aware of service that is needed. Our BMW doesn't need to be a high performance DINAN car to get excellent service.

Overall they were quick to get me in and understood esoteric issues and addressed them with the vehicle. The one star removed was still for issues with communication. I am glad they have a texting system now, but it seems to only tell you dropped off the car, or it is ready. No status updates on how far along they are with the work order and estimated completion would be super helpful. When I tried to call in on their 800 number on Saturday, they system was in an error mode and I could not get through to sales or service. I finally called the number listed on the texts and the I let the operator know and she did not seem concerned at all and then sent me to voice mail of my service agent who was not working that day. Eventually I was able to get text status on my car. Seems they could do better.

Everyone was so helpful and supportive during my car buying process from searching for the the "just right" BMW and all the way through financing. Thank you!

Rocky Karimi is a helpful, straightforward and direct salesperson and led us through the process of buying my 430i with knowledge, understanding and humor. He made the process work and is fantastic. Stevens Creek BMW has a wide selection and is organized well for new sales. Our finance guy, Diaa Altali, was also good to work with and gave us accurate, direct information and explanation of the options available to us. Evaluation of and settling on a price for my trade in was also handled quickly and smoothly. The overall process was smooth and pleasant, so I would recommend Stevens Creek BMW for purchasing new and used cars.

Excellent Service. Fast and quick. Only took them 40 minutes to replace the passenger side air bag. Also, they washed and detailed my car. As well as conducted a multipoint inspection and almost appraised my vehicle. My Service Advisor Neil ( Older Gentleman) was very good.

Been taking the now-old beemer for servicing at Stevens Creek BMW for many years now. The staff has always been very helpful and friendly. This time around I made my appointment using their web-based system. Very convenient. Always great service.

Saw Bill about getting an extended warranty for my favorite Bmw, he helped me so much in selecting the right options, so no worries about future maintenance

A Big Thank You to Rax the greatest GM and Perla the greatest sales person! both went above and beyond giving me the best car buying experience ever�

Excellent customer service from Stevens Creek BMW

I love Stevens Creek BMW. I have been going here since I bought my 2003 M5 and the service is always top notch. Sara is my advisor and always makes the issues easy to deal with.

Great experience every time I get my cars serviced. Steve Bertolacci is a very knowledgeable advisor and keeps me informed every step of the way.

Great Experience overall! I had my six year old granddaughter Eve with me. My service advisor, Steve, was quick and efficient, didn't seem to mind Eve's hundreds of questions. While I made arrangements for a loaner vehicle, Steve gave Eve a BMW teddy bear and she was delighted! A few hours later Steve called and said my wife's 2015 X1 was serviced and ready to go! Thanks!

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

Tyler was amazing-took excellent care of my vehicle and also made sure that I had a shuttle to and from my waiting destination.

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

on 8/15 at 9:00am, I was late for a meeting out of town, warning light showed low right front tire, I rolled into Stevens Creek BMW, with the hope it was not a nail, service advisor Shelby came right over, then got Sam, he checked for a nail, none found, took the car, brought it back before I could even finish my free coffee, can you believe I was in and out of that place with my car fixed in nine minutes!!! All this thanks to Shelby and Sam, I am still in the wow zone, such great service, talk about the ultimate in efficiency!

Very friendly and professional sales people

Excellent customer service and thorough workmanship. Couldn't ask for more

Great service. Came in with several things that needed attention, including a thermostat problem that's been going on for a couple of months - all done in a day. Kin was very helpful. They even gave us water while waiting on the service line.

Just bought my new BMW, I love it! Rocky sales person the best and Bill and Nasser finance dept just wonderful!!! Thank you thank you!! Overall love the experience

An outstanding buying experience. Everything was top notch. I would definitely buy again from this dealership. A very satisfied customer

Very pleasant working with the people at BMW Stevens Creek. My service rep was great

WE ARE CURRENTLY LEASING AN X3. I WOULD JUST LIKE TO SHARE THAT THE NUMBER OF TIMES THAT I HAVE TAKEN MY VEHICLE FOR SERVICE, HAS BEEN NOTHING BUT A GREAT EXPERIENCE..IN AND OUT..CONVENIENT.

Great buying experience. No hassle and no ridiculous old school waiting for no reason while salesman "wait for the manager". Nothing but good things to say! i-team Genius Bryan and team were just great.

Outstanding service, selection and personnel. Second BMW from Stevens Creek and highly recommend.

Ken Evan at Stevens Creek BMW service dept was great to work with. Very honest, and didn't try to over sell me on other services for my BMW. I just came for a check engine light and oil service. Everything was done to my satisfaction. I will definitely be coming back for all my service needs.

I would say that I had an awesome experience. I had a man named Tyler Lem, and he worked very quickly and efficiently with my vehicle. He did consistent follow ups, and was very informative with the repairs.

Stevens Creek BMW service is always solid. They do what they say and it is completed almost always as expected. Julie Passon, service advisor, is the best there is. She is an absolute pleasure to work with and communicates very well throughout the service experience.

Always great service at Stevens Creek BMW! If you are going to take your car in for service, I would recommend requesting Tyler as your service advisor. He did a great job recommending what services I needed and what could wait based on my maintenance program.

The Service Dept was friendly and efficient. Our service rep kept me in the loop regarding the time-line. I was on a tight schedule so I was thrilled to see that they had my car repaired a day earlier than predicted! Very satisfied!

I had a great experience with their service department. All my coil packs have been replaced, the car has been washed and vacuumed. Everything was done within 24 hours. The only thing I would like to see improve is the wait at the drop off line. It took a while. Other than that, everything was perfect.

BMW made buying/leasing experience of electric vehicles super easy and ultra professional. Steve Salinda, sales person at Stevenscreek BMW helped me through out my research of leasing an i3, honestly providing me the details and quotes i needed. This is completely different from traditional car dealers who sell the cars on commission. It will be an easy choice for me where to go for a car lease in the future.

Great service as always!

Went in for regular service . Excellent!

My experience was excellent. I received good advice and suggestions for items to be included in the service. All of the personnel, especially my service rep were excellent.

Stevens Creek BMW was extremely fast while still remaining completely efficient when purchasing my latest car. My sales guy not only found a car for me on the lot, ready to go, but also made the process of turning in my old leased car very stress free! Normally this would take at least 3-4 hours however I had keys in my hand and on the road in 2!:) I have used this particular salesman twice nice for both of my cars and cannot tell you how kind, honest and thorough he is!

Went into Stevens Creek BMW and was taken care of by Dave Parker. He surprised us with the car that we wanted and we purchased the car that same day. Very happy with Dave as he was very helpful and gave us a great deal. Thank you so much for making my 1st luxury car purchase such a positive experience!!

Consistently superior service at prices below other local dealers, often comparable to independent shops. I know this because I price check, so I've done the comparisons for you! Also great used car CPO prices I have had service done at several of the Bay Area BMW dealers, but since 2008, I'm have become attached to Stevens Creek BMW. A customer's perception of a business begins with first impressions. When I drive in with my Z4, I look forward to being greeted by Juan Arias, always friendly, always helpful, and who calls me by name, even though many months go by in between visits. Over the years, he has been the key ingress technician to getting the car lined up for the service, and installs many accessory items as a courtesy. Look for Juan when you arrive. My service advisor, Tyler Lem, is the one I deal with exclusively. He goes far beyond the typical customer relationship. He is a straight shooter, and is very knowledgable about all BMW model years. Since i often wait while my car is being serviced, I see how Tyler interacts with his other clients, and I'm always impressed by his expertise in dealing with the myriad automotive problems that customers bring to him. I recommend that you ask for him when you seek service or repair. I also go to SC BMW because they offer best prices. Though I own BMWs, I still like saving money, so I come here. I also watch for service and parts coupons and advise you get on their email list. The service is top-notch and BMW-worthy, which is a badge of honor, considering the volume of cars they deal with daily. Sure they are super busy, like all dealer service departments, but I cringe when I read reviews complaining of the long wait for their car. Come on people, unless it's a simple oil change, don't wait for your car. Just drop it off, get a ride to work from SC BMW, or ask for a loaner. But if you have to wait, it's nice place to be.

I was appreciative that the sales manager jumped in to help considering this was my first BMW purchase. They really went above and beyond and matched what I was looking for. I will definitely be recommending my friends and family here.

Bought a new Bmw 4 series, had a pleasent experience and was well taken care of by Kamran in the purchase. He seemed knowledgeable and got me the best price I had asked for!

The dealership was clean, friendly and comfortable . Each step was explained well I felt that I got a great deal !!

One of the most efficient service places I've ever experienced. My car was fixed and many things were performed and replaced that I didn't even ask to have done, but were definitely needed. Kin, the service advisor, not only explained everything to me, but, was able to have the problem resolved and the car back to me the same day. We live in San Francisco and thought we might not be able to have the car returned until the following day. Also, he was polite and extremely knowledgeable! Wish we lived closer...we'd go to Stevens Creek BMW for all our BMW needs. Thank you especially, Kin!

Service was efficient and timely. Staff was engaged, knowledgeable and courteous

Had an excellent service from Claude Luu. I will definitely come back for my next service with Claude.

Stevens Creek BMW service representative, Steve Bertolacci provide a great service experience. Provided timely updates and did exactly what he said he would do.

Patrick Minnehan has been my Service Adviser since I moved from Mountain View due to a poor customer Service; I purchased my X3 and my 135I CV in Mountain View. The customer Service at MV changed after my guy from 5 years moved to Hawaii and I have a new guy (Gary) so I notice he was great w/his clients and I was the last one even w/appt. I moved to Stevens Creek BMW and have the opportunity to meet Mr. Patrick. I fell very lucky to have him as my advisor. He immediate found what was wrong with my tire (somesing that MV ignores and say is ok). It is so wonderful to have him as my advisor he is an honest, respectful person and I trust him with my car. It had been 3yr 1-2 yrs. of a good service so I have decided to purchase the extended warranty that BMW offer. Thank you Sonia

I went for brake fluid flush service and spark plugs, the whole process was done in an hour which was very convenient and efficient.

I brought my car in for maitenance and service. I was pleased with the friendly customer service and professional staff.

Perfectly satisfied! My service appointment was performed to my satisfaction --- no issues or problems. I would highly recommend them to others!

I recently leased an i3 from Stevens Creek BMW and had a fantastic experience. Their i3 team was very knowledgeable and friendly. Walked off with a great car and feeling very positive about the whole experience.

The team of BMW on the electrical cars sales, were extremely knowledgeable, polite and you would completely feel comfortable with them. They were not pushy which helped us feel the selection was our selection. The information given was honest and to the point.

I had the most fantastic experience leasing my car at Stevens Creek BMW. Not only did I get an unbeatable deal on my Z4, my sales advisor, Alex Chui, made the leasing process as seamless as painless as possible. He was extremely responsive to my initial inquiry, which was via the website late on a Sunday afternoon, and we had a deal done within an hour, via text. All I had to do was walk in the next day, sign the paperwork, and drive off with my new car. It literally took me 30 min to review and sign the paperwork since Alex had asked for and received my info before hand. The Finance Manager, Gil Martinez, was delightful and didn't try to upsell me on anything. He walked me through the need to know terms, and had me out of there in no time. I'd recommend Stevens Creek BMW to anyone in search of a BMW at a good deal!

great customer service, facility was clean and i like the kids room

The service was excellent and Tyler was a great contact person. He listened to our concerns and test drove the car to make sure the problems were fixed properly. We were very satisfied and will continue to use the service department here. Thank You

Great overall experience! Donuts and coffee nice touch :)

Dropped my car off for a service. I was pleased the way Patrick Minnehan took care of the administration, getting me thru the process efficiently and taking care of my requests.

I am very happy with my buying experience at Stevens Creek BMW. A very smooth and speedy experience with efficient and professional staff.

Final in warranty service. Thorough, on time, and returnEd aclean, washed, fully serviced vehicle. I own multiple BMW and have them serviced at Stevens Creek.

Stevens Creek is dedicated to personalized service and taking care of the details that other dealers would just brush over.

Wanted a user car. Fred made that process easier and simpler with honest opinions.

Their BMW Genius that educated us in all the features of the car was excellent!

Steve Bertolacci is a great service manager and I can always count on him.

The tire on my i3 was punctured. I took it in for a replacement. I got the replacement at a great price, the dealer also completed two Recall-related repairs, and I got my car back nicely washed. I also got a lift from their shuttle service.

Representative was knowledgable, efficient and friendly.

Steve: Is always helpful and informative and professional!! My car was serviced as indicated and on time !!

Friendly team, comfortable facility, detailed explanation on service content, on time delivery. It was a great experience for this service.

Dave Parker, Kamron Haroon and Yesenia were beyond excellent. They went above and beyond to me to the price point I was happy in. Took their time and showed they really cared and that I wasn't just another transaction. I will be back for my 2nd BMW soon.

Awesome service at Bmw ! People at Bmw are very professional people . Rocky is awesome !!

My warranty had just expired, and my car had been at Stevens Creek BMW 3 months prior for a service and brake check. Upon recently returning from vacation, my brakes started grinding on the rotor. So I called the dealership and explained the situation. The head of the Service Department, Scott Fuller, called me back and said if that is what happened then they would cover the repair. Not only did the cover my front brakes, but also noticed my backs were getting close and replaced those as well. My Service Adviser (Kin) was awesome as well and great to work with. I highly recommend this dealership, as they did the "right thing". It's nice to see integrity in a business and Steven Creek BMW has that!

Very pleasant, when I came to pick up the car it had already been cleaned and moved up to just drive away

I leased my first new car from Stevens Creek BMW just over three years ago. They treated me well when I had the car in terms of service and customer experience. Everything was too easy. I thought for sure they were going to stick it to me when I returned my car when the lease was up. The kind of nickle and dime stuff that they do to pay for all the rentals they gave me when my car was being serviced. It could not be further from the truth. It was so easy. Ben, the lease return estimate person was great. He walked me through all the details quickly and easily. Then he got me hooked up with Gordon and we went over what I was looking for and he nailed! I got the car I wanted at the price I wanted and it was quick and easy. I am going to recommend them to anyone looking for a car. This was a great experience!

Fast, efficient and friendly. Would definitely come back again.

The check engine light of my car which is 2012 328i was on. And their staff helped me make an appointment as soon as possible. When I dropped off my car. They made things easy and quick. They also cleaned my car inside out after it was fixed.

friendly, timely, helpful, great experience with these guys there.

Had a great experience with the service manager, Claude. Very professional and polite.

This dealership has a great family atmosphere. I was able to go into the shop and let me tell you, i have never seen an automotive shop so clean and organized. You could eat off the floors it was that clean. The shop is so big there mur of been at least 50 to 60 BMW in there getting serviced if not more. I was really impressed.

BMW Stevens Creek provided me an excellent service staffed with great technicians and high quality parts. I have specific contact person named Neil Simon, Assistant Manager who always go to the extra mile of explaining to me the issues and provided me recommended actions to be done. It was a great pleasure working with Neil whenever I visit your dealership. The shuttle service was also excellent manned by Bryant & the coffee/doughnut were great while waiting for the courtesy shuttle. Overall, this dealership is super excellent exemplified by its wonderfull staff & great facilities. Definitely, I will recommend to my friends, relatives, acquaintances & clients. More power to your dealership.

Erin was an awesome service rep. She was super friendly and kept her promise of the completion time. I picked up the car with 100% satisfaction on the service provided. She went the extra mile to make sure that everything was completed same day so that I didn't have to return for another visit.

The customer service of service advisor Patrick Minnehan is the reason I have purchased or leased 4 BMW autos/sav over the years. I do wish the loaner fleet included a greater mix of X3 vehicles as I own an X5 for its carrying capacity and ease loading and unloading.

The whole team was very helpful and warm. They were very patient with all my questions, trying to provide great service.

The service department was absolutely flawless. The courtesy cars were convenient, and in the short ten minutes we had to wait, the selection of M6's and 7 series kept us more than busy.

I have brought my car in 3 times now for the same problem with my bumper, who ever you out source this work to does not do a thorough job. Paint keeps peeling in same spot, they do not clean up the over spray that gets on my car, they are terrible

We recently purchased our first BMW from Stevens Creek. Our sales guy Kip Lewis went above and beyond to help us with a small issue we encountered. Andy from Service was also amazing! So far we absolutely love it!

Brian, my service adviser was wonderful. Called when he said he would and updated me accordingly. They enough fix something that was not service oriented without charge. He gave me some advice for scheduling my next service as well. Went above and beyond. I'm a happy BMW driver and customer.

The work I came in for was done quickly and professionally. The lounge area is a comfortable relaxing place to spend some time, and I feel like I've been taken good care of but my service provider ? Trevor.

Rick did a great job to help me get this BMW X1, very satisfied with his service.

Very good Buying experience at BMW Stevens Creek. Salesperson and Internet Manager/Finance was very helpful and easy to work with. I love the service that was provided to me at BMW Stevens Creek.

It is an good service. I am very happy for my advisor providing the feedback for my car.

We bought two BMW 3 series from them, the team were awesome, helpful and fun, the sales manager Alex, sales person, Marc and Kamran, were so helpful.

I had an overall fantastic experience with SCBMW. Their sales guy TJ went out of his way to get me the car I wanted, and throughout the process was super communicative and open about everything ? it was my first time buying a car from a dealership, and I went in with a good amount of skepticism and expectations around sleazy sales people and pushy tactics. These guys proved me wrong ? it was completely painless and I would definitely come back.

Very professional run operation. All service related personnel seem eager to help and suggest options available to accommodate my schedule.

We bought two BMW 3 series from them, the team were awesome, helpful and fun, the sales manager Alex, sales person, Marc and Kamran, were so helpful.

fast friendly and workable they really helped me with the car i wanted and even did better than i expected with financing

Excellent attention to detail when getting the car serviced.

They have friendly staffs and fresh machine made Starbucks coffee, which made every trip much sweeter and easier. Thanks.

The salesperson is very knowledgeable, experienced, customer-oriented.

Professional, no nonsense and very helpful. Addressed an issue I had with my car beyond my expectation.

Ron took the time & effort to fully meet my requests. He displayed great customer service and kept me fully engaged during the entire car purchasing process. As a result, the 2.5 hours went by fairly quickly & allowed me to walk out of the dealership satisfied.

Service agent ham led my questions. Also having my car washed was great!

I bring My 2015 X1 for schedule service. I have a adviser name is Patrick .he take care real good of my car. I'm very happy about my car looks like new after service. Will come back see Patrick next scheduled. Again.

An excellent experience overall... definitely recommend to other.

excellent service, provided coffee, bottled water, sodas, pastries, and even a bbq for customers to enjoy

For my 10k service I was quite pleased. I reserved a loaner so I could run some errands. My car was ready at time I requested. The check in and Check out process was easy and quick. Cheers. Go Warriors.

friendly, knowledgeable, reasonable, Finance manager, Diaa, went above and beyond.

Bryan Eshagh provided excellent service to us, he was very patient and explained all the cool features of BMWi3, and told us about flexible mobility program plan with leasing or buying electrical car, we are very happy with his service, and enjoy driving the car!

Car was brought in for 50k mile service. I also has a list of other things that Stevens creek took care of all under warranty. A loaner car was provided as promised which made logistics very easy. Other than waiting in line for 45 minutes to drop the car off ( regardless of the fact that I had arrived on time for my scheduled appointment) the overall experience was excellent.

As always Stevens Creek BMW goes above and beyond. My service advisor, Claude Luu, is the best! I had other service advisors at SC BMW, but Claude is a keeper. Everyone treats me respectfully and personably.

Rocky Karimi was the best!! Gave me a good deal, Had to order it and Rocky kept me informed all the way.

This is the 2nd car I bought from this dealership. They always had the most selections.

Kevin Tran did the great job. Long line to wait before I can talk to my service advisor.

Claude Luu was able to address my emergency service requirements in a very timely and professional way. He has always provided excellent service.

Claude is very responsive and I know I can rely on him for my BMW Service needs.

Kamran was great help and went out of his way to ensure that I was able to get the car home even in the middle of rush hour traffic

Hi Everybody from top to the bottom at stevens creek BMW did a fantastic job . Couldn't be better than this !!! Rax , Peter , Ben , Romeo , sam , & Gill ... such a great professional team!! Thank you All & special thanks to North America BMW people ( keyla &who ever else was involved) for making this transaction possible ! Arash Asadizadeh

Our service writer Brian McKeon went above and beyond to ensure all of our needs were met. We have always had great service at the Stevens Creek BMW. We would highly recommend bringing your car to them for service and/or to purchase a car.

Excellent service. Would come back again to buy and service my car.

Exceptional car buying experience! Thank you Dace Parker, Gil Marrinez, Nasser Massie and Noel for making my experience so very positive.

bought a certified pre-owned 328i from this dealership. very nice sales man, helped me find my car.

We bought a new BMW series 3 and also traded our last car. Everything was done in 4 hours approx. great staff excellent service

Everyone that I dealt with was very polite and pleasant. Kept me informed on the progress of the job. Was ready went they said it would be. Car was washed and vacuumed when I picked it up.

I bought my first BMW from Stevens Creek and would like to praise them for their courteous customer service. Our salesman Mundo was exceptional and assisted us to find the car that we wanted. He was very patient in answering any questions that we had. I would definitely recommend my family and friends to buy from Stevens Creek BMW and look for Mundo. In fact my husband was very happy with my car that he mentioned his next car will also be a BMW from Stevens Creek. Thank You for a hassle free experience and excellent customer service.

I went into the dealership very uncertain about buying out my existing lease, leasing a new vehicle, or purchasing a new vehicle. I met with Gordon, who helped me with my last lease three years ago, and I explained my predicament. He was incredibly patient, walked me through the finances of all of my options, and was patient as we made our decision. He really put my uneasiness to rest and I really appreciated his commitment to our process during what was a very busy day.

Scheduled my car for oil service/change and inspection was done free of charge and they recommend additional work that the needed with all the details including the part numbers required...my adviser Kevin was nice to explain every thing and felt like he is very helpful.

Kevin T. provided wonderful service not only the scheduled service but also kindly reminded the missing area needs attention/service, and even have technician to explain the issue and root cause. Very customer focus and trustworthiness.

The services was very good. The technician did very good job and satisfactory. I will have the same Technician to do my further jobs. Thanks

Gave my car for servicing and the experience has been pleasant. This was the first time I was there for servicing. The service representative was very professional and was not pushy at all..

Purchased used Mercedes ML 350. Good extended warranty coverage options. Honored repair to A/C at n/c. Friendly and customer service oriented.

I brought my car in for regular maintenance, in doing so they noticed a larger problem. I'm glad they did it.

Since moving to CA I have tried 3 BMW service centers and Stevens Creek outshines them all.

Moe Eslami was wonderful and helped us so much and made sure we were comfortable and everything was to our satisfaction.

Derek Elliott was my service advisor. Clearly answered questions I had about my car.

Very professional and excellent service by the Staff assigned to handle my visit!!

My entire experience at Stevens Creek BMW from the sales, finance and maintenance staff was what you hope for when buying a car. It was informative, and supportive rather than high pressure sales, you were listened to and provided with the information you needed to make an informed decision. Alex in finance at Stevens Creek BMW is an excellent reflection on the great name of BMW. He is knowledgeable, professional, efficient and caring.

I was shopping around for a BMW i3 to gift my wife, and Stevens Creek BMW was one of four BMW dealers I visited. Right from the start, they were the best in terms of both customer service and price. The other dealers didn't even come close! Special call out to Tiffani and Jia Hao for their excellent customer service and salesmanship. Thank you for making us feel special!

Alex in finance at Stevens Creek BMW is an excellent reflection on the great name of BMW. He is knowledgeable, professional, efficient and caring.

The first thing that impressed me was the totally organized group that did the intake of the car. My personal relationship guy-----Steve,,,, was super friendly, made eye contact and made me feel very comfortable. , I made a request that the seat and head rest be adjusted to better fit me. Several people tried to improve the fit. I appreciated the effort.

I just wanted to thank Stevens Creek BMW for such exceptional service! My service specialist was Neil and he was very informative and professional. I really appreciate him keeping me updated and doing all that he did the 2 times I took my car in. Great services. Will definitely be repeating.

Access to service you can trust! This is how I would express my experience with my service advisor, Ken Evan @ Stevens Creek BMW. A company or business isn't a great company without valuable employees like him. I've had the pleasure of meeting him twice. He's honest with his opinion & recommendations. He doesn't make any attempts on selling you more of what you don't need. He's focused on customer service and your safety. Thanks Ken! My BMW is driving like it's brand new! Thanks to the auto mechanic experts who also worked on my car. It's not routine that customers meet you guys who's working behind the scenes, nevertheless, I thank you!

When my car told me to bring it in I said, Woha a talking car. It did need a few things, tires, wipers, oil, changed oil, an oil change and its general service...And all was well. All joking aside Ken was my service rep and he told me what it needed and got it to me same day. Great service.

I cannot say enough about Claude. He has being my service rep for years but he manages to always surprise me with his amazing hospitality

Overall the service and the people were great. I was just disappointed with how dirty the loaner car was. There was trash the backseat and spill stains on the seats.

Patrick in Service always does an a great job in describing all our vehicle needs

Ken was great. Very helpful, explained options well for servicing my x6. No pressure for extra work and very attentive. I hope I get him for all future work on this amazing car that I bought there.

Surviced my car for the first time, it was quick and easy

Super easy buying process, no pressure at all. TJ Singh is the best! I got a fantastic deal on my lease and financing was super easy, too. I will buy here again and highly recommend Stevens Creek BMW to everyone I know!

The adviser was very knowledgable, responsive, fast and delivered excellent customer service

Great experience, fast service. Excellent customer service, great communication

This is a very well run dealership. My Salesperson, Greg Stone was excellent.

I have had BMWs for 22 years. I would never drive another car. The car is dependable and the service on the cars is always the best.

everyone was very helpful and brian looked at all of the problems that might be going on and had them fixed

Just met Claude Luu. Superb Service Rep. Taught me Two important details about my 4 years old SUV. Detail oriented and efficient. Optimized services done while I waited. He is now my choice for my service contact.

I did not end up getting any repair done but am still giving Stevens Creek BMW Service dept a 5 star for the way they took care of me. To set the context, my car is 10 yrs old, out of warranty, and I did not have an appointment. I just walked in and said my car is giving me trouble, can you help me. Right from the start I got treated very nicely. My service advisor (Trevor) was very courteous and also very open about giving me estimates for the routine service and potential repairs. He did not hide anything. After understanding everything, I gave my car for servicing but told him that I was concerned about a potential leak in my car, and did not want to pay for the routine service till I understood more about the cost to repair the leak. Trevor promised me that he will ensure the work does not start till they find out about the leak and till I approve the work. He called me the same afternoon with an update on not one leak, but multiple leaks in my car. He prioritized the repairs in order of severity, gave me estimates for each repair, and also told me honestly that the routine service was secondary at this point of time till the leaks were fixed, and that there was no point in wasting my money on that. He did not push me, he did not swindle me. He was very upfront and honest in all his dealings. In addition, he also took care of a factory recall that had been pending for some time, and returned my car washed and vacuumed, all at zero cost to me ! I was also pleasantly surprised to find that my invoice had a detailed report of all the problems they found in my car, along with a breakdown of the estimates. Great job, Stevens Creek BMW, I'm highly impressed ! Keep it up.

Strange odor turned out to be an oil leak and was corrected by the excellent service department.

The service at Stevens Creek BMW was very good and I had a good experience with the team, specifically the service advisor Brian McKeon was very courteous and knowledgeable as well as professional.

The salesperson we dealt with was very helpful and knowledgeable. He guided us through the whole process and helped me find the perfect car at a price that I could be comfortable with.

service people were efficient and friendly and service was done quickly

Best service ever! will continue and recomend to all friends .

My service advisor, Julie Passon, did a wonderful job walking me through the steps for my car service. It was quick and efficient. She even called me right after my service was done (within three hours of dropping off the vehicle). Thanks Julie!

My service rep, K I N, was very good. The pricing was right.

Provided great service!

Came in for service, received excellent care of my car.

Generally nice place, friendly, reasonably efficient , but some problems with the mechanics. In two visits I've noticed: - Tires filled to wrong pressure (didn't notice that the car now has 17" rims versus the factory 19") - Buzz from hood as one crossmember hadn't been tightened properly - Complete electrical failure as the battery terminal hadn't been tightened down

Service was great. Despite the long line of cars to be serviced on a weekend, staff are very efficient that made the process quick. Steve B. was very professional and very thorough in explaining how the service will be done. He also made sure that I get updates on the progress of my vehicle. Thanks Steve!

Great Experience, the wait time for my appointment was smooth. Facilities great as well as the customer service.

Prompt repairs and good customer service. I brought in the car at noon and it was returned to me by the end of the day.

Since I purchased my 2013 X1, I have been working with Steve Bertolacci who has made a huge difference compared to my previous experiences for past 36 years. He is very professional, easy to work with and extremely efficient. In this case, I had the "service engine soon' light on. When I called Steve he requested that I schedule a loaner car as this could take some time. When I came in, Steve immediately brought in a technician (John) from the shop. As we discussed the car behavior, he pretty much diagnosed the issue and I knew I was in good hands! Steve kept me up to date with the developments and the car was delivered as promised. Just perfect! Can't do without Steve. He is an asset.

They were very busy but got me in and out in the 1-1/2 hours promised.

Excellent service care of service Advisor Steve K. Bertolacci.

I had great experience at this store and definitely next purchase will be there.

Had a great experience. No haggle. Walked. Out Happy..

This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.

This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.

The service department is very efficient. They took my car right away after having a chat with me about what I expected and if there was anything in particular they should know. The wait time for the service was as they quoted, I received a call from my service rep, he found me in the showroom, brought the paperwork, explained everything, then handed me my key. This is my second time working with Neil, both times have been a fantastic experience! Thank you Neil.

Ken Salas was my service person and he greeted me with a smile, even though there was quite a long line of cars waiting to be serviced and he was very busy! Called me back in a timely manner to let me know that I was not imagining the noise I had heard! Fixed the problem (oil leak on fan belt) and had my car back the next day! Very pleased with this service appointment.

Great and fast service done while I was wafting. Service adviser is great

Pleased with purchase

Service advisor, Brian J. McKeon, provided an outstanding service. He got all questions answered, and explained all details. Can not ask for more. Thanks Brian

I worked with Manny Rezaey and the SC BMW team to purchase my first BMW. They were very professional, knowledgeable, and courteous. The buying process was relaxed and comfortable. A very well run enterprise. The car is perfect for my requirements and has the quality one expects from BMW certified pre owned vehicles. I would recommend SC BMW for your purchase and maintenance requirements.

Uno, Manny, and the whole sales team are excellent. This time we worked with Manny, and he will take good care of you. DO NOT pass up the opportunity to work with Manny. He will be your new best friend and will provide an enjoyable experience!

I got a call from BMW of Stevens Creek, who told me my BMW i3's onboar diagnostics contacted them and told them "it" needed some fluids changed! I made an appointment, which was easy and fast, checked in, got friendly and fast service, and they got the car all done by 3pm the same day. Perfect in every way.

From start to finish simply the best! Better than all the rest! I shopped around! Fred Khosraviani, Manny and Gil were a GREAT team to work with they did the dealership proud. Fred was my initial contact through cars.com, he responded to my request immediately, answered all questions, and kept me informed until I came into the dealership. Fred was knowledgeable, professional, very warm and personable, WOW! He was with a customer when I arrived he did a great job of acknowledging and taking care of my needs, by having Manny work with me while he finished up. Fred was diligent and consistent in checking in with me and Manny to make sure all was well. Manny did an excellent job. Gil the finance person was professionally informative, not pushy. We were at the dealership during prime time, busy Saturday afternoon, the Dealership provided customers with unlimited beverages and a selection of (GOURMET) sandwiches. Strictly CLASS ACT! So impressed with this Dealership's customer service I plan to drive the 70 miles to have them handle my servicing needs, even though I have a BMW dealership within 20 miles. First Impressions Matter!

We had a very good experience working with Dave Parker and Rocky Karimi.

Everything was going great, Kevin Tran was very helpful and great, the reason why I gave 4 stars for the facilities was the shuttle pickup wasn't good.

The end of my lease for my GT 535 was approaching, and I went to this Stevens Creek BMW with my dad, to see if I could lease a new X5. Sales agent Rocky did an awesome job showing us new cars and giving us the best deal possible. I would highly recommend Stevens Creek BMW to anyone looking to get a new car. This is the 10th car we have purchased here in the last 15 years.

Always get great Service From Stevens Creek BMW. Everyone there is very friendly and helpful.

Reps had been very helpful finding me a new car. Gordon & Ken were excellent, very patient showing different options, giving me some incentives & had been flexible with regards to price negotiation.

Very efficient and professional crews at Stevens Creek BMW. From the first moment into the service department to the end, nice experience.

Went in for a quick brake replacement and they made the process pretty painless

Stevens Creek BMW has been a great service provider for the past several years. I bought an X3 for my wife and an X5 for myself in the last couple of years. They have always been prompt, professional, and friendly. I booked my service appointment early in order to get a loaner car. Sure enough, the loaners were always in place when I need them. They extend the loaners to an extra day to accommodate the longer service period. This is a great car company.

Service adviser very friendly and professional, waiting lobby (area)very clean and coffee and donuts,cold drinks very pleasant at all thanks

Service under warrrant. Last two questions not applicable. Steve Bertalocci was most helpful. I plans to ask for him again for my next service.

Exceptionally Genius guys. I am amazed by their superb customer service. A loud shout-out for Steve and Jia hao !! These guys went far beyond their responsibilities to make us feel extremely comfortable. Awesome experience than that of Mountain View showroom.

I was very impressed with Kevin Tran my service advisor. It was my first BMW purchase and service. He explained. The process in a detailed way. He phoned to let me know it was complete and remembered me when I came back and also what was done to vechile. Impressive! Thank you

Julie Passon was my service technician. She made me feel at ease, explained me the process. She also helped me with the loaner car and she gave me a call to let me know that my car was ready. She gave my car a free car wash and vacuum. It was a great experience working with Julie.

Had an appointment. Came in o time. Got checked in in about 10 min after I arrived. Waited another 5 mins for my paperwork. Got explained what was going to happen to the car. Got my cost estimate and even got a time estimate when to pick up car. Got a ride to the office, got a call a few hours sooner then the designated pick up time to come get my car, got a call from my account manager who reviewed the bill, told me about a couple of things I have neglected in the past and told him I would setup follow up appointment. Came back a few hours later to pick up car. It was washed and cleaned also. What can I ask for for a simple oil change. Impressive.

Eli at Stevens Creek BMW provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.

The services were top notch and everyone at the store was very nice!

Eli provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.

Very satisfied with my service Neil was awesome and went above and beyond to make sure I was satisfied. Thanks Neil!

I had a very good experience. The sales guy was very helpful and wasn't so pushy

Stevens Creek BMW team made my car purchase fast and hassle free. Alex Hamidi (General Manager) gave us a good and reasonable deal about the car we purchased. Marc Arce (client advisor) patiently assisted me with the whole process. He was very honest to show me minor issues of the car and made sure that it got fixed before I pick it up. Yesenia Hidalgo (Finance Manager) explained to me every details of what I need to know about the contract. And Sam Frescas was very nice and patient teaching me how to use all the features of the car.

Jojo was my sales person. She was informed about the leasing process. She worked endlessly to get me the best deal!

Quick and neat service.I was given aloaner car. All car problems I reported was addressed professionally. Problems I mis understood were explained to me well. And all other problems that were real got fixed. Thank you

All the service was great, accurate information, work was done on the expected time, knowledgeable people

I purchased my 335iS over 5 years ago from SC and bought the BMW 2 year extended warranty. I have always received excellent service, almost new loaners and excellent communication. Kin Salas has been my service rep for 2 major services...I recommend him highly. He and his tech team always perform the planned service and typically have found and corrected other issues signaled by the car's computer.

I have been going to Steven's Creek BMW for over 9 years and they continue to impress me. My old service adviser had left a few years back, so from there when ever I needed service I would receive a random adviser. This last trip was different, I found a very friendly adviser named Kevin Tran who was very attentive and delivered what he promised. I don't know about you, but for me, integrity and respect is very big for me. He made suggestions for my vehicle and delivered and cleaned it on time. I am so happy with his service, that I will only go to him from now on.

I always enjoy bringing my car - they are very efficient and friendly.

Overall, we had a very smooth, professional and an excellent customer service experience!

They are professional, polite and gave me good discount for 2016 BMW 328i. Furthermore, they answer your call right away and do not hold you on the line. I checked with other dealers and no one could give me a better deal

I had a great experience. Good price. Easy trade in for good amount. Love my car.

Good Service........Work completed in designated time.

Perfect service, my car was serviced correctly and it was washed for free. Thank you guys

Had been looking for a particular Z4. Stevens Creek BMW had the particular car I was looking for. Alex was very straight forward and works very hard to keep things on track. He made the buying experience very easy. This dealership has a huge inventory and a great selection to choose from. I would buy another vehicle from Stevens Creek BMW anytime I am in the market for a new one.

My car had some engine problem so I took it to Stevens Creek BMW. The adviser saw that my warranty is ending in 4 months and suggested to have a few other things changed as well. They did this rather quickly and now the car is running smoothly again. I'm very happy with their service overall.

Great experience. Excellent service and complete vehicle care made so easy and hassel free.

Since purchasing my auto from SCBMW I've nothing but praise for the service department - efficiency in scheduling appointments to picking up the auto after service. I would not take my auto to any other service department. What makes the whole experience work for me is the cheerful and very helpful attitude of the people.

The entire experience of our trade-in/purchase went quickly and fairly. We had a good experience buying our new car and we live the car!

Neil was a great service advisor and all of the necessary service was performed as promised.

I particularly like this dealership because it's nice just to have a smile from all the employees there as soon as you enter the dealership. Not because of my usual service man. To top everything off Kin is an awesome person smile politeness and sense of humor and he get the job done.!

The service was good. Service adviser did a great job in explaining and recommended to me about the repair. The only thing that I think should change is reserving the loaner car, very often , you need to book 2 to 3 weeks in advance....

thank you stevens creek bmw!! Honest and high class dealership! Big thanks to thier loaner department manager charles for taking good care of me. Nice selection of loaners cars clean and high class. Awesome!!!!

We really enjoyed our new BMW with all the options that we were looking for.. I have been to several BMW dealers and SCBMW has good car selection and price. Great service from the sales personnel also. Gordon and Romeo were very helpful.

Good dealer, good service, good car. A small problem with the function was promptly repaired with no charge and loaner car.

My wife and I have been shopping around for a new Z4 for her. On Sat, March 12 I started looking online and found the vehicle we wanted at Stevens Creek BMW - Alpine White/Black Interior 2016 Z4 sDrive 35is. I sent an inquiry through the web interface and was soon contacted by Alex Chui, Internet Sales Manager. Alex was fantastic to work with - very responsive, answered all my questions, and confirmed any details I asked about. Negotiation and credit application was done over the phone. We live an hour away, so Alex worked diligently without wasting any time. We drove to San Jose where Alex met us and quickly offered us a test drive in another Z4 (since the one we were inquiring about was being detailed for us). Alex sent us off (on our own) and when we returned, Alex was waiting by the newly detailed white Z4. Alex then sent us to Finance, where we were introduced to Ebrahim Rahimi. Sinc eit was pouring rain and starting to get dark, Ebrahim worked swiftly to get all the paperwork done so we could get back on the road and head home. The paperwork (contract & financing) was smooth and seamless. We were then back with Alex, who went over the car with us, and made sure the navigation was programmed, and all the basic functions of the car were covered so we could safely drive home. Alex and Ebrahim have both followed up with us to make sure we were completely satisfied - which we are! To summarize: We arrived at Stevens Creek BMW at 3:30pm and we were done and on the road by 6:15pm. The dealership was very busy that day, but we never felt rushed. We felt cared for - the way a BMW buyer should feel - The Ultimate Buying Experience!

Excellent service by all involved. The overriding concern is that the customer is happy and has found the best car for his or her desires and needs,

My service advisor is very helpful and understands what I need for my car

I was returning a leased car 3 series but decided to buy a certified pre owned 5 series instead because of a very convincing salesman. Ppl there are friendly & accomodating even if you are not their client.

I shop for a new car and bought the X1. Customers services are excellent. Very satisfied.

Nothing to share other than the service was stellar as usual.

I had excellent service from Cameron who helped me to lease my new 428i and also from Ebrahim the finance manager, I would highly recommend going to Stevens Creek BMW.

Great service, happy with price, dealer willing to negotiate

They were great! Very professional yet personable. I would recommend them to anyone looking for new or used.

good service and staff. The only problem I have is they do not have pickup services. I had to get my own transportation back to pickup loaner

Simple and fast buying process and the price was competitive, Worked with my salesman Kip Lewis and I was able to negotiate a fair price and close the deal with no high pressure sales tactics.

Claude was a big help during my last oil change service under a warranty. Very hard work, fast and courteous.

I had a great experience leasing and trading-in my previous BMW. Special Thank You to Ben Hellmoldt - Internet Sales Manager. Very friendly, professional, reasonable and flexible on making deal. Finally we came down to the numbers I wanted and expected.

Other than waiting 45 minutes for a service advisor, Claude Luu was exceptional in his commitment to analyze my vehicles needs, have the work executed by qualified mechanics in a reasonable amount of time so that I could make my hour plus drive home prior to the evening traffic. Outstanding service!!!

I bought my car aty SCBMW and have had nothing but GREAT service since! Ken Evans is always friendly and keeps me up to date on the cars status. Always ready on time and cleaner than when I dropped it off.

I took my car there for service a few times. I got great service every time. Polite and competent staff. Work was done in the time frame promised. Even if it was late, it was not a big deal because they give a loaner car. Just remember to reserve loaner in advance; it generally takes 2 weeks to get one.

I purchased a 428 coupe 2 years ago and all of my experiences with Stevens Creek BMW have been more than I would have expected. From buying to vehicle service they are the best I have ever dealt with

Ken provided excellent service to help me choose the car that I wanted.

Clause was very professional, knowledgeable, and honest!

Excellent experience with friendly and competent service. This is how car buying should be!

I got an excellent service in Stevens Creek BMW. I want to thanks so much to Ken Deng. This is my first BMW car, 2015 528i. I love it.

Excellent job on servicing my 2015 M3. All items were taken care of and you were done early too. Thanks.

We were first time CPO BMW buyers and the sales staff at Stevens Creek BMW was extremely patient and helpful with our questions about the car and the buying process. Overall we felt like we got a good deal on great car with all the things we wanted - the right color and model with Nav, heated seats, nice rims, low mileage, in great condition. We also felt easier about buying a used car with the CPO BMW extended warranty and maintenance programs. The service from the staff was great! On the lot we had spotted a few very minor paint scuffs on the bumper, but nothing that you would consider out of the ordinary for a car with 20k miles. The sales person made sure to write down the things we pointed out and had the service team called us within the day to schedule a service appointment with a loaner car ready. I even got a few text messages and an email from our Sales person just a few days later just to thank me for the business and ask how everything was going. Overall a great experience at Stevens Creek BMW.

I'm very pleased with the performance of Stevens Creek BMW. I highly recommend them. They're pricing and performance is excellent.

Gordon was our guy, he pushed for us and got us what we need - we bought a 320 with a trade in which was very very fair. Jojo was great too, making sure we go through the process quickly. Good price and good service, I recommend both.

The service advisor is good (Patrick Minnehan) he knows everything on the car and inform you the problem.I'll give him excellent performance.

Claude, the most amazing service lead I have ever had he (along with Stevens Creek BMW) ensures 100% satisfaction and goes above and beyond the call of duty. He is the gold standard of BMW and is highly recommended by me! Stevens Creek BMW has served me for 15 years in 330ci, 335i and 650i I have stayed with the brand because of the service and the quality of the car. Ray

Great service department. Worth the wait ! Great staff ! Great Facilities !

I received excellent car service from Kin. They fixed my problem right away.

Went in the dealership for a new car. Marc, the salesman and Alex, the Finance Manager were both excellent in customer service. they heard from me what i was looking for and they delivered on it. exceptional service and sales.

My husband and I visited Stevens Creek BMW dealership on a rainy Saturday looking for a CPO car. Sam gave us all his attention and provided us all the information we need.

Best selection of 7 series CPO I had found. Rocky is great and understanding and works with you to find what you want, no pressure. Very strong trade in allowance and under market price on the 750LI I bought. Sam with the BMW "Genius" staff (tech guys) covered the features/functions of all the cars systems, and was extremely professional and a pleasure to spend some time with. Even though this dealership is busy ( a testament to good business practice, in my opinion ) I was always greeted quickly, professionally, and with a friendly attitude by all. Will definitely be recommending to friends and family.

They were able to find a warranty through bmw that I did not know I had. Which covered all expenses minus $50. And put me in a brand new loaner till it was completed.

Had a problem with a failed sensor, was replaced under warranty

Great dealer to go to get my BMW to be serviced and well trained staffs.

The service staff was friendly and the service was fast. I had 1 year maintenance service on my MBW, and it runs a lot smoother now. The only thing to comment on is car-wash after the service completion. Only 2 tires on the left were polished using some cleaning liquid, but the rest of the car didn't get washed. Probably a mistake from somebody...

Excellent! She was great and very helpful and I felt like a learned a lot.

Highly recommend over BMW Mtn View - service rep went out of his way to seek creative ways to reduce all repair costs by $700.

I have been having services with Stevens creek BWM since I purchased the car from them. The service is great! Their service advisor Neil Simmon is very helpful.

Excellent service from service adviser to dispatch

Every ones there are very nice and professional . Things get done quickly

Uno was very helpful and knowledgable. Also he knew what we wanted right away and showed us the best he could match our wish list.

Service overall was excellent and far more than I have experienced elsewhere in purchasing a vehicle.

I required service on my X3. The experience was great!

Very attentive service from my representative. Timely and clean, overall, a very good experience. I would recommend Stevens Creek BMW to my friends.

This was the most pleasant car leasing experience I have had in 20+ years of leasing vehicles. The process was simple and straightforward and took about 2 hours total.

Great job in the car service for my BMW 328i. The Stevens Creek BMW crew are excellent and fast in their service.

Stevens Creek BMW did not have a car with the options we wanted. Our saleman, Kamran Haroon, searched other dealerships in the bay area and found what we wanted. By the NEXT day, he was able to get the car we wanted, and we made the purchase. Very satisfying buying experience.

There always seems to be a special on tracking and my car always seems to need it.

I was promptly greeted when dropping my car off, was able to get a nice cup of coffee while getting my loaner car situated, and then dropping off the loaner was quick and easy, as well as paying for my service. Admittedly, prices are a bit higher, but you tend to get what you pay for. But for an oil change with a coupon, it's very reasonable. I'd recommend replacing the air filter yourself though.

Ken Evans of BMW Stevens Creek made sure our car was serviced with utmost care. He took the time to listen to our requests. His teams went over and beyond to serve us. They delivered on their promise to get the car ready at the time we wanted. Great job, Ken!

Got a CPO from Stevens Creek, everything went really well. My first car in US, and I got what I was looking for!

The service staff is very professional and want to make sure the customers are happy with their service.

I recently leased an M6 convertible from Stevens Creek Blvd. The sales person, Prac Kafle, was very courteous and helpful. The fleet manager, David Parker, and the rest of the staff made me feel very special. Overall, an outstanding car buying experience!

first class as always. i'm putting in 50 characters so i will comply with your silly request i don't like to be told how to review. i do not like the new review format. i have been a customer since 2008

It was great. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I recently leased a BMW M6 convertible from this dealership. The whole experience was outstanding. The sales person, Prac Kafle, was very courteous and helpful. The fleet manager, Dave Parker, and the whole team at Stevens Creek BMW really made me feel very special... Overall, an outstanding car buying experience!