I really enjoyed how the customer service agent was friendly and patient to my BMW car maintenance needs. He made sure that I received the company's discounts once the maintenance was done and made sure that everything ran smoothly during this unprecedented time.

I had a great experience at Stevens Creek BMW. They were very helpful and patient, and there was no pressure. I love my new car! It looks awesome and drives sweet. Fred was my sales rep and he did a wonderful job.

My experience was nerve wracking as this is the first time I have purchased a car on my own. They made me feel confident in my decision and I did not feel like I was being taken advantage of. Loved my sales agent was amazing!!!

Excellent service!

Excellent experience, Thank you.

Our experience was amazing at Stevens Creek BMW. Fred our salesman, Peter and M.K. In finance all went above and beyond.

Excellent support , professional staff, great deal!

We had a great car buying experience at BMW Stevens Creek. We went to a few other car lots before coming here. So happy we did. Mansour greeted us immediately. Very kind and patient. We test drove a few vehicles before making our decision. We did not feel rushed or pressured at all. Thank you Mansour!

Stevens Creek BMW is an exceptional dealership with quality salespeople. My salesperson was very professional, knowledgeable and most important, not pushy. Sales process was transparent and efficient. Recommend To anyone looking for a new or used BMW.

Very courteous sales people. They helped us a great deal in showing and delivery of the car to our home. We strongly recommend your dealership to friends, relatives, and acquaintances to choose you as a helpful place to buy a luxury car. Thank you.

.Returning customer. Given current circumstances, my car buying experience and working with Uno and Manuel was very good.

I had an excellent experience when shopping at Stevens Creek BMW. The salesman I worked with was knowledgable and listened to my requests. He did not try to sell me something that I was not interested In and I appreciated the fact that over the weeks I was car shopping he stayed in touch but was not pushy. I feel that Stevens Creek BMW offered the best price for the 540i I decided on. The entire purchasing process was very comfortable.

It was a delight!

Uno helped me get my first BMW. He was very professional, knowledgeable and most important, not pushy. The purchasing process was transparent and efficient. Highly recommend Stevens Creek BMW and ask for Uno.

Great Service experience .. Fred was excellent to deal with!

I recently purchased a used bmw from Jonathan Ngo at Steven's Creek BMW. Jonathan was a pleasure to work with and he made it a great buying experience

Very friendly and knowledgeable staff. No pressure sales. We would purchase from Steven Creek BMW again in the future.

Ken Quach as usual was great!!!

Fred was great. He was very helpful, patient and easy to work with. Fred and his manager helped make my buying experience a pleasure. I am thrilled with my new vehicle.

I truly enjoyed working with Johnny Ngo to purchase my new 2020 X4. There was no pressure like most dealerships and he is always readily to answer any questions or concerns. Thank you for the smooth car buying experience.

Kamran was very helpful and attentive. He waited for us in the lot until we arrived and was very informative.

Great experience. No pressure sales. Team worked to get deal I was looking for.

I just purchased a used BMW form sales associate Jonathan Ngo. Jonathan was a pleasure to deal with, I was impressed with with his calm and easy going manner. He went out of his way to make the process a great experience. Thank you Jonathan I love my "new" bimmer :)

Amazing experience at this BMW dealership: super efficient, very friendly and helpful, helped me narrow my search for a new vehicle in a very short time frame. Plus, at the end, offered me a really great deal.

I had a wonderful experience, the sale person went above and beyond to help me out and tried his best.

Probably the best car buying experience my wife and I have had. Uno was courteous and professional. Very helpful And respectful.

Straight forward negotiation. Great pricing. There was a error in the drive off, but they agreed to provide a refund. Definitely recommend to my friend and relatives.

The vehicle is great, whole buying experience took a little over 2 hours. I give 5 stars for customer service, when I pulled into the dealership my vehicle was under a VIP canopy with my name on it. Nice Touch!

Salesperson Mike Spanton was truly outstanding and efficient. Made the purchase and pickup the best experience I've had.

Liz Czahar was great and provided an exceptional customer service

Excellent service, buying experience was smooth and easy.

great customer service

It was a pleasure leasing my car through Stevens Creek BMW. I worked with Kamron as my sales agent and he went beyond the call of duty. He was constantly following up with me during the buying process and he made sure I was completely happy with my vehicle. Livia from financing was also a pleasure to work with. She explained all the paperwork in detail and got us through all the paperwork with no stress.

Bob Cristie it the best! this is my second car purchase with him. I love Bob! My mother as also purchased Cars from Bob going back many years ago till now. She will be back to buy one from Bob when her lease is up!!!. We also know Chip and he was very helpful too.

From sales to finance to service, everyone was top notch! Supremely happy with my choice to buy from Stevens Creek! Go see Manuel Gouveia in Sales, he's chill and no pressure.

Alec Kisin was very helpful and informative.

I was on my way to this dealership, ready to buy a 2017 X5 V8 for 30k, right before getting there for my appt I received a call from them saying they just sold it!!! I drove test another one and all but it was a bummer, place is cool most of the staff are nice. I guess I'm just salty for the lack(late) of communication

My experience with Ahmed during my purchase process was smooth, exceptional, great, professional and prompt response to my questions. I would recommend Ahmed to friends and family.

From out First contact with Priscilla Ramirez, through inspection and test drive with Fadi Ghabayan, GM visit from Freddy Tamayo and closing out with Livia Duval. Great experience...

Smooth transaction, service was able to get me in the same day! No loaner vehicle but was still able to manage for this day.

Great experience while buying my new X7. The people are really nice and helpful

Ron Ryan and MK were great, best customer service and car buying purchase. I look forward to future business with them!

Uno at Stevens Creek BMW made the process completely effortless. Although the car I was there to test drive had been sold, he took me to see several other options which lead to me finding the perfect car me. He was able to walk me through each feature of the car, educating me on all of the technology. Additionally, we throughout inspected the cars owner and service history. Overall, a great experience!

Stevens BMW has a lot new and cpo inventory, also close to home, stuff are very friendly and provide nice services. They have pretty good car loan and we have temporary plate number immediately, that's cool and save time. Sales also help us to go through car features and setup customer options rather than other bmw dealers.

I had a great experience at your dear ship. Client adviser Michael Spanton is such a gentleman and professional man. He helped me with the car and explained to me everything. He made me feel very comfortable and I didnt feel any pressure to choose the car I wanted. He even delivered the car to my house. He was the reason I bought the car from your dealership. Also Liz Czahar sales manager was such a nice and professional person. She answer all my questions to my satisfaction. Also had a great experience with fianc manger name MK. I didnt feet any pressure normally you fo with other dealership. This is the best dealership period. I will recommend to all my friends and family to purchase their car from this dealership. Thank you very much. I give 5 stars

Excellent buying experience. TJ, my salesman, was great. He took care of all the details (this was a sale from out of state).

Need better car wash and detailing results, but overall experience is excellent.

Even during these difficult COVID times, for service and now for sales, Stevens Creek BMW worked hard for me and my business. I just traded my 2015 X5 for a new X5 , i felt that Manuel acted as my advocate during a full week of negotiation to compose terms that will work for me. I got a great car and a good deal... Thank you SC BMW

everything are OK, thanks.

Car buying should be a pleasant experience. This is what happened when I got my new BMW X3. I communicated my preference, they found a close fit, with a total fit for all the essential features, I did a test drive, which was well prepared to feel safe. Finally, the car was delivered as contact free as possible.

I recently had my vehicle serviced for a known timing chain issue and had an excellent experience with Tyler, my service advisor. From the start he was very friendly and helpful in getting my car set up for an inspection and diagnosis. Unfortunately the cost of the repair is quite high and I was no longer in warranty, but Tyler advocated for me since this was a known issue and was able to negotiate the cost down by 40%. I couldn't recommend Tyler enough if you're ever looking to get your car serviced by BMW Steven Creek.

Kamran Haroon was an excellent salesman! He was very trustworthy, professional, and polite. He listened when we told him what kind of car we wanted and he went above and beyond to make sure we were satisfied with our purchase. Karman is definitely attentive to client's needs.

Tyler was very comforting and knowledgeable. He was very professional, positive, and informative. I will be asking for him whenever I have to bring my car in. I feel like I can trust him and that I'm in good hands with Tyler.

Fantastic buying experience, no stress and friendly environment. The service department is great as well

great people and great service thank you

Great as the usual high standard you folks set.

The service was fantastic. Gordon did a wonderful and professional job and the valet car pickup was brilliant. Thank you for that, an unrivaled service experience.

Recall repair made in a timely manner. Service Adviser, Matt, did his job. So, I'm all set.

Exceptionally great service.

Excellent experience, Manuel was an exceptional salesperson more knowledgeable than we have ever had. I would recommend him as your sales person at BMW of Stevens Creek.

Was my first time getting my car diagnosed. David knew and explained what I would be expecting and I was really satisfied in the end. I never really make reviews but since I was treated so well I just had to.

Mr Karimi handled my lease of your car professionally. He is a gentleman.

By far the best car buying experience I ever had. Every time I go to dealership it’s stressful and sales people are pushy and often intimidating. Stevens Creek BMW was the first dealership to change this for me, the sales person helping me (Alec) was very helpful since day one when I was emailing the dealership about the car I wanted. He was very respectful in communication, quickly fetched the list of potential matches (initially I was shopping for M340i) and welcomed me at the dealership where I decided to get another car after a test drive - I love when I can test drive on my own terms without sales people in the back seat. The buying process was me filling in the documents at the table in a showroom (not in a dark basement like it usually happens in other dealerships), nobody was trying to sell me something I did not want and nobody pushed me unnecessary add-ons. Alec gave me a very generous trade in offer (I’m always verifying numbers on KBB and such) and the deal was amazing during August sales event. I am super happy with my new car and can’t thank Alec more for his efforts to make the deal this easy. Definitely coming back again and recommending to my friends.

Stevens Creek BMW made the process smooth and easy. This is no easy feat considering our current social distancing format. They were transparent and worked with us to get a fair price. We love our new car.

Nice and helpful staff, get car service several times, pretty good.

The car pick up and return service is an outstanding value add!

T. J Singh (sales) and Esther Chun (financial services) were extremely accommodating, knowledgeable, and professional throughout the experience at the Stevens Creek dealership.

If you need a new car go talk to Mansour! He's the best!

Great service

Satisfied with the service, experience, quality of work, and communication.

Great experience! Ahmed helped me to get the right car according to my requirements. 10/10 for him! Not giving the full five stars only because the guy named M.K (short form of his full name) in finance department is very rude and doesn’t know how to treat the customers with respect. I hope the dealership will look into this matter and take the necessary action! Apart from that one pitfall my overall experience with BMW stevens creek was great.

Very pleasant experience with top flight customer service. From the phone appointment to delivery of the purchase the process was very transparent and focused on communicating with me.

probably the most professional experience I've ever had buying a car. they had the test drive ready, were efficient, professional and friendly.

Very good. Easy to talk to the sales rep . Especially mr Ahmed ,he was exceptional great guy. If I go back it’s just because of Ahmed

The sales process started rough, but the manager reassigned Fred to help us. Great person to work with, he kept us informed throughout the build process and ensured our deal and request was honored.

Fred helped me get my second car this year and considering the circumstances with working safely through a pandemic he was exceptional. We were very lucky to have him help us.

Entire process was the best experience ever! Will definitely return and recommend to others. Ron Ryan is the nicest person I have ever worked with, and from start to finish, he made the process enjoyable and was very helpful. Our car was ready when we arrived, and he put a lot of time and work into making sure cosmetic details were taken care of with consistent follow up details. A special thank you also to finance for being so patient with me, and making sure we were able to leave home with our new BMW. Thank you! Paul Stawiecki

First time buying a car at this dealership. Sales were friendly and did not apply any pressure to purchase. Finance was also excellent. Excellent experience on buying a car at Stevens Creek BMW.

Bob was really great and didn't pressure me into a sale. After I'd done my research, he helped me through the purchase process and then delivered the car to my doorstep. Definitely a great experience!

I had a no nonsense experience at Stevens Creek BMW. I scheduled a test drive with Alec Kisin for the car I had seen online and found the process to be smooth and easy. The no haggle price made for a simple decision with no pressure. If you're looking for a straight forward car shopping experience with competent service, I'd recommend Stevens Creek BMW.

Everything was sparkly clean -- important during this pandemic. Staff all helpful and courteous. Ron Ryan, our salesman, was wonderful. He set up a loaner car for me to drive home to downtown SJ to show to my husband who is disabled. We needed to make sure his walker would fit into the rear hatch area . It did! I was really touched that Ron enable such a thoughtful thing.

Awesome customer service. This is my third car from Stevens Creek BMW in the past thee years.

We bought a 2016 328i from Stevens Creek BMW and had a great experience, Mansour was great !!!

I visited 2 other BMW locations before I came to this particular location, as Steven's Creek BMW was a little further away from my house compared to the other locations, but I am truly glad that I came here, as my search for a good car and an affordable price Stopped here and I was able to drive a car of my Dream home with little to no effort on my end!

Dealing with Stevens Creek BMW was easy breezy. Ken Quach was a big help especially in choosing and processing my lease return and leasing another 2020 X3. I love my latest Blue BMW X3 2020. Thank you Stevens Creek BMW.

Everything was great except for the amount of time the paperwork took. Fred went above and beyond for even picking me up to get the car since I had no ride.

Great experience buying my first BMW. Mike was a great sales rep.

First service under warranty. So I cannot comment on out-of-warranty service of this dealer. The dealer did the regular oil change and a minor recall issue. A loaner vehicle was issued to me which was convenient as it took one day to complete the service (mainly due to the software update related to recall). The social distancing and face mask rules were enforced reasonably.

Happy to buy my first BMW from Stevens Creek. Had a pleasant customer service from Bob Christi and Bill the finance service.Thank you!!

Great people who will go above and beyond for you. I worked with Ahmed and had a terrific experience leasing a new 330i x drive.

Ron was a huge help and so was Elizabeth. I am loving my used car that looks like a new car.

Prac my sales person help me though the process twice since the first car did not meet my expectations. He assured me that he would work with me and the manager to make things right. Prac and Freddy did a great job with my total transaction. I love my X5 and couldn't be happier with entire process. Big thanks to Prac and Freddy! keep up the great work.

Alec was professional and helpful. I got a great deal on my dream car. Thanks Stevens Creek!

Excellent service ! very good mechanics, but very very expensive for anything to be done.

Super bad end-of-lease experience! BMW charges our $1200 without any notification before we got the bill. The charge is on oil change/car maintenance. The thing is we have scheduled it two month back (in March 2020), but due to Covid-19, the appointment is cancelled, and we are not contacted by anyone else in BMW. Not even mentioning the scheduled service is complementary. We are not able to get out before our car return on Apr 2020. This charge is ridiculous! I made 100 phone calls trying to resolve this issue, but BMW is only telling us the decision is final without any explanation. Will never conduct business with BMW in future! Note: I changed my review to four stars as BMW eventually addressed my concerns, although it took an unexpected route.

Shopping experjence at Steven Creeks BMW dealer was great. Custer service from Ahmed was so nice!

Shopping during the Covid crisis was unnerving. I really liked the way everything was done to ensure my safety. As for buying the car - I knew which one I was going to purchase ahead of time. I was an easy sale. Still everyone I dealt with was friendly and knowledgible.

친절은 하지만 수많은 차중에 내가 찾는 차종이 어디 있는지 몰라 엄청 넓은 BMW 중고차들을 다 보고 다녀서 좀 힘들었다

Excellent communication between Service lead, Tyler, and myself throughout the day. Appreciate service was completed in one day.

So pleased about your excellent Service! Frank Moreno provided great assistance as always!

Great customer service, easy to do business. Sales rep Kamran is informative and helpful.

Nice experience when I brought my car. Price meets my expectation.

Great customer service was a Experience for me I would love to come back and doing business with BMW

I set up a service appointment and set up a loaner car, the car was a bit spotty on the inside but soon realized it was from disinfecting the vehicle for the next customer I'm 100% ok with that as it makes me feel better and safer against thos Covid19 issue.

In my car purchase experience, Prac was simply the best Sales Rep I?ve ever come across. He wasn?t just interested in cutting a deal but also building an enduring customer relationship. Signing the contract was seamless and took approximately 3 hours to conclude and do the trade-in. I saw Courtesy, kindness and respect rolled up in this dealership and I?ll surely be maintaining a relationship with them. They?re simply the best.

I had recently bought a car from Stevens Creek BMW and couldn’t be happier with the experience. Prac was the sales representative that helped us and he was a great help throughout the whole process. I would highly recommend him on your next purchase.

Incredible service. They went to great extends to personalize my needs and solution to my problems.

Nice people long I list of inventory. A little bit overcrowded as all service in Bay Area.

These guys are great - Alec and the team there hooked me up with a beautiful BMW I8 roadster. I live in Wisconsin so it’s always a risk buying from out of state but their communication was top notch. Even after the car was delivered they went over the top to be sure I am satisfied with my purchase. I would strongly recommend this dealership to anyone. It’s like dealing with family... not to mention the car is absolutely stunning and delivered as described!

I'm realy satisfied with the help of Alec Kisin for helping me to find the right car in these dealership. Thanks!

David is just awesome he really listened to my concerns about my bmw x5 he knows thats 1 of my baby toys and I really care about mt cars.

Great place. Bought two used BMWs, priced well and not a pushy sales environment. Mike is great and appreciate the finance manager Tony as well! Recommend for a no BS experience.

Great service. I was so happy to have found such a great car at such an amazing price. I was able to test drive it at a time that was convenient for me.

My daughter and I had a great experience at STEVENS CREEK BMWMANSOUR ZARE was the sales person that offered to help us and he was GREATNo pressure from him he said he just wanted us to LOVE OUR CAR he helped us and let us test drive the cars we were interested in and he looked around the lot while we were test driving for the perfect car with the options we wanted.he answered all of our million questions and made us feel welcome and comfortable at the dealership. Thank you MANSOUR for all your assistance. And thank you STEVENS CREEK BMW for your GREAT SELECTION OF BMW CARS and FRIENDLY and HELPFUL EMPLOYEES

I will start off by saying I had a great experience working with my sales person Fred!! But originally I was assigned another, that unfortunately wasn’t helpful and just waived to the hundreds of cars on the lot for me to go look for which I was not going to do, not very good customer service there. I had set up an appt online to look at a specific car to test drive, I was told it was available and even got a follow up call prior to confirm my appt and that the vehicle would be ready. When I arrived it wasn’t even available to test drive or out of the shop to determine whether it would be kept for inventory, this is the part that was such an inconvenience. If you’re going to set an appt please make sure the car is actually available for sale, that’s a recommendation I would give for their bdc/appt setting dept. But anyway I walked into the sales office and asked for someone that could actually help me and Fred stepped in right away. He was very apologetic even though none of it was his fault and he continued to assist me without any bs or waste of my time. He was always thorough and upfront throughout the process as I had to get out of there in time to pick up my child. To speed things up while I waited for another car I was interested in to test drive, I started the credit application process, then test drove, then was on my way to finance. I also had a great experience with the finance manger Livia, she was quick and efficient. Thank you Fred and Livia for the turnaround experience working with Stevens Creek BMW!

My experience at the place was really pleasant. The sales associate who I ran into, Jonathan (Johny) was quite helpful. He took care of everything and was very mindful of everything required. His hospitality is really commendable, right from the moment i entered the premises of the dealership until I left, he took care of everything. The only thing I would say that need to be improved would be on the wait times on the paper works, obviously something Johny cannot help. I again would like to sincerely thank Johny's help.

The pricing is so complex, the finance manager Bill, dint even try to simplify it for me. But my 5 stars is for Micheal Spanton is a great person and a wonderful communicator, I had a good experience purchasing the car online he tried his best to make things seamless as possible

Best car buying experience I have had. TJ did a great job it made my experience feel exclusive with full attention

We had a great experience trough our lease process. The entire team, including sales specialist, sales manager and finance manager Did an excellent job.

Ron Ryan and MK were truly amazing. I have never had a car buying experience like the one I just had with both of them. I already refer 3 friends.

Kamran Huroon made our buying experience very enjoyable. He was a true professional, patiently listened to our requirements and found just the vehicle that we were looking for. Thank you Kamran!

We randomly came to the store, found what we want. We were noticed and welcomed and we were able to purchase what we want with pretty much the price we were thinking. We had a selection to choose from. People treated us well. Thank you.

Always a Pleasure working with Stevens Creek BMW. Ahmed is great and helpful. Was needed two cars and they made the process easy and enjoyable. Esther was very easy to work with and helped out wherever she could. Ill only buy from them.

Good customer service

Rocky Karimi is an exceptional salesperson! This is the third car we've acquired with him and it all went very smoothly. We felt that he gave us a very fair deal on the car and the early turn in on our previous car. He is an absolute pleasure to work with! Everyone at Stevens Creek BMW is focused on customer service, not only in sales but the service department as well. We've been customers of this dealership since 1985 and will remain so!

Great service and no pressure. Ron Ryan is the man!

Bought a precertified BMW Z4, that was detailed and delivered to my front door in Stockton. The sale and courtesy in the buying process was top-notch.

Car could have been detailed better. I had to clean when I got home. Otherwise,

Very smooth transaction all around. Ahmed and MK paid attention to details, were very professional throughout the whole process.

Sara, the finance lady was absolutely fantastic from start to finish. She really cared about getting us a great deal and was working like crazy to get everything approved. Would definitely come back here again for a vehicle. Thank you ron, for being a great sales associate and getting us through the process efficiently.

Fadi was really helpful when it comes to guiding me through the available inventory. He also explained all the features and made this sale a smooth transaction.

I had good experience in getting my lease particularly to meet my requirements.

Was very pleased with my experience with TJ and Esther. TJ was very responsive and delivered on everything exactly as committed in our communication prior to arriving. Also, we love our new CPO! The only thing that made me somewhat uncomfortable is that I noticed several other customers not wearing masks inside the dealership. I imagine that piece is difficult for the dealership to manage, though.

Leasing a new car or any public service where you need to deal with others outside of your home is awkward during Covid-19. I did my research online, negotiated with the Internet manager TJ Singh via email and phone calls and finalized the deal by signing all documents outside in the lot with face masks and distance.

Quickest and easiest tr@nsaction I?ve ever had buying a car. Mike Spanton was terrific. Upfront no bs. Pleasure to deal with

great placd...great people...closest thing to euro heaven I can get to

Fantastic experience!!! Thankyou! Love my car!

We had a very good experience at our recent visit. Ron Ryan was our client advisor and he could not have been more helpful.

Was very pleased by the service and attentiveness of everyone there.

Awesome car service and person I worked with to buy this car

Worked with Mike (sales) who was able to help me find a great car while videoconferencing and out-of-state. He was up front about pricing and status of the vehicles we "saw" together. Highly recommend seeking out his assistance!

Easy to work with, friendly, and the car is very fun to drive!

Before visiting Stevens Creek BMW we stopped at other dealerships that include Roseville, Sacramento, Elk Grove, Modesto, Pleasanton and a couple of others. No doubt a lot of driving coming from Stockton over 2 days. We were in no hurry to buy but wanted to get a feel for the market. After stopping at SC BMW it was hard to walk away. Hands down one of my best experiences purchasing a car. Manuel Gouveia was more than helpful when it came to finding the right car at the right price for my daughter. Buying a BMW for the first time can be a little intimidating but after this experience we will no doubt be back for another vehicle in the near future (ASAP if you ask my wife). Along with great service finding the right vehicle came Livia Duval, the Finance Manager. She recommended the perfect options for my vehicle that fit my needs with zero pressure. It was a very pleasant experience finalizing the deal and I honestly dont think I couldve walked away anymore satisfied than I did. We will recommend Stevens Creek BMW to anyone looking for a vehicle.

Awesome.

Great!

Both Livia and Ken provided excellent service and experience..

Looking for a car is stressful but with a professional help from my Sales Rep Manuel “Manny”, I was able to drive the car I really love and have been dreaming of—the sporty BMW X4! I highly recommend this place for all your BMW needs😊! I couldn’t be more happier, satisfied with the Service and professionalism of this dealership! It was a very easy and smooth transaction And it gives you confidence that you’re buying it from a reputable BMW sales center—it makes all the difference! Thank you Steven’s Creek BMW!!

super service

Purchased my first BMW at Stevens Creek and couldn’t be happier with my experience. From working with Manuel Gouveia to find the right car, to working with Livia Dival to complete my experience. I traveled from Stockton to purchase my vehicle after trying dealerships in Roseville, Elk Grove and Fremont. Was well worth the time and effort to visit Stevens Creek BMW. Thank you

Our salesperson Kameron was very helpful and professional. Helped a great deal with our decision to pick the right vehicle. Great follow up after purchase.

Outstanding service! By far one of the best service customer experience I ever had, the exceptional attention and follow up to my request was amazing. Great facilities, qualified sales reps and overall superb BMW customer service is unmatched. Thanks to Ahmed Kandil and his professionalism and patience. I'm trilled with my new X5.

We have an excellent buying experience with Stevens Creek BMW...from choosing a Car to deciding which one, our Sales Rep Manuel Manny did his magic and got us the car I really wanted! We couldnt be happier with our purchase. I highly recommend Stevens Creek BMW for all your car buying needs. They go above and beyond our expectations!

Professional behavior and friendly staff

Salesperson Johnny is very knowledgeable and friendly. He made us very comfortable and relaxed while we were doing negotiation and we think we came away with a very good price on a X5. The dealership never put pressure on you about buying and all the employees we met were very nice and friendly. We recommend anyone who wants to buy a BMW to Stevens Creek BMW. Thanks to Johnny and Stevens Creek BMW.

Alec Kisin took excellent care of us. Every detail is covered and every issue was resolved very quickly. He is the best.

Perfect, Alec was so knowledgeable, helpful and patient, used car selection was huge and competitively priced, buying process was fast, facility was clean and sanitized, staff were all wearing mask

It was great to walk into a dealer that gave great customer service all the way through from start to finish! I had been to 3 other dealers in the east bay and they were no where near the type of service I received from Stevens Creek BMW!

The 5th vehicle purchased from Alec at Stevens Creek was a memorable experience indeed. Alec Kisin was faced with the coronavirus and a curfew and the fact that we were not able to get out to the dealership. No problem! All the paperwork was prepared, the car delivered and Alec was home to meet the durfew. Above and beyond the call of duty indeed. And thanks to all the supporting staff that helped make it happen as well. Dr Tony Berg

Salesperson Johny was very friendly and knowledgeable. He made us felt very comfortable and relaxed while we negotiate and we think we got a very good price on a X5. The dealership overall is very very comfortable and friendly, I would recommend anyone who wants to buy a BMW there. Thanks Johny and Stevens Creek BMW.

I had a great experience with my BMW representative Tamir. He resolved all of my problems and answered all of my questions while providing great service with an awesome attitude to boot.

I have Kamran Haroon helping me with the process choosing the car. He was wonderful . I'm strongly recommend the service there by him. Thank You, Tammy Nguyen

The sales person found me a car with the features I wanted, and a couple very attractive incentives on a 2020 model.

Friendly, helpful and overall joyful staff. From sales rep, to supervisor to finance staff I absolutely loved this dealership. They take their time to go through the details , never pressurize or try to unnecessarily upsell. Strongly recommend Johnny in sales, absolute joy to work with.

In wanting to buy a car for my daughter, I had been looking into the used car market for about 2 months, identifying a few target vehicles and models and tracking prices and inventory across the bay area, at dealerships (both traditional and online) and from private sellers. What can I say, I'm a nerd. Ultimately, the right car (a 2013 BMW X3) popped up with these guys. It jumped right to the front of my algorithm, as their Internet pricing was spot-on - there really was no need to haggle because it was priced to value; "haggle-free" were not just empty marketing words (are you listening, Carvana/Vroom/Shift?). I sent an inquiry, and talked to their folks on the phone, but they let me know that the car would not actually be ready to buy until it finished all the internal inspections and resulting preparations, on the following Wednesday. Tony H, from the Internet sales dept, got in touch with me on Tuesday and we discussed the car, and then followed up on Wednesday late morning as it came out of the shop, to tell me it was available. I headed to the dealership with my daughter, looked at it, and purchased it on the spot (good thing I did, because 2 other people showed up to buy it while we were there). So far, so good. Tony (and the rest) were courteous, collaborative, and pleasant to work with, certainly representing themselves well to us. But this is where things took a turn - for the better. With COVID19, and since my daughter is still on a permit, there was no easy way for us to collect the car. Due to COVID19, we could not drive two cars back, and I am unwilling to use public transportation or Uber/Lyft at this time, due to the risk. Tony agreed to deliver the car to us, disinfected, which is thankfully becoming common. What is uncommon is that, with my permission, they held on to it for another week to prep it really, really nice and at no extra cost, for no reason other than to make my daughter's first car as special of an experience as they could (and, one imagines, build brand loyalty). For example, they ordered and replaced a part in the glove compartment that they didn't like, and remediated some rock chips and minor scratches, even though I had already accepted the car in an "as is" condition and they weren't legally required to fix any of it. When they ultimately delivered the car this morning, it was - it is - beautiful. My daughter is besides herself with excitement. It's nice to see a good dealership operating smoothly and, crucially, going the extra mile in a challenging environment for all of us. Well done, Tony et al. Kudos to you for striving to be exceptional.

came to stevens creek BMW to buy a used VW beetle and it was a great experience. car was ready when i got there and the transaction was simple and fast. would buy from here again!

Tamir is the best service adviser I have worked with at Steven Creek BMW. He keeps you updated on the process, is very kind and respectful. 12/10!

Even in the midst of the COVID-19 crisis the service was super easy and fast.

car was ready to purchase once i got there and transaction was easy!

I had the best car buying experience. Alec, the salesman was very professional and helpful. It was a pleasure to deal with him.

My Sales Rep -- Mansour Zara -- was exceptional, as was his manager, Freddy, and the finance partner (Lidia). It was a very positive experience and I would highly recommend BMW of Stevens Creek

Had a great experience buying a BMW, with Kamryn's help, at Stevens Creek!

Uno was excellent. Very conscientious and followed through even after the transaction was completed.

Prac was great, BMW Stevens Creek made me a great deal. Thanks Guys

I worked with Mitch and Alec at Stevens Creek and the experience was awesome. My wife and I leased a 2020 X5 from Stevens Creek and I would highly recommend this dealership. Thank you Mitch and Alec!!

Had a great experience as a first time BMW buyer with this dealership. Very well equipped place, lots of choices and very knowledgeable and courteous staff. In particular I would like to mention that my salesperson Alec was incredible.

Excellent experience during the sales process. Alec Kisin took care of all items.

Prac is Very approachable. Answers to all our questions.

Michael Spanton is really friendly and professional. He helped me find the one I was looking for :).This is my second purchase from Steven Creek BMW, and all was done in a couple of hours. Thanks Michael!

Loved the customer service! Very fast, informative, and efficient!

It was a simple process, good quality car for a good price

As always outstanding service by Tamir

Second driveway for service.

Salesman Fred is awesome he personally takes good care of his customer will definitely see him again on future BMW purchases.

Superb service! Car arrived earlier than promised, and they made it hassle free, even given the issues with COVID 19. Top notch dealer!

The Stevens Creek BMW Team answered all my questions and did a great job taking care of my car.

Stevens Creek BMW was wonderful to work with. They were friendly and very efficient. I would highly recommend them and will definitely return to this dealership to make another car purchase in the future.

Found the car we wanted on Car Gurus- only problem, it was 6 hour drive away. We called and confirmed availability and got on the road. Upon arrival the car was as advertised, and in great condition. The buying process was super easy and straight forward. Alec and MK we’re professional and friendly. The facility was immaculate. I would recommend this dealership.

Walked in super excited to purchase my first BMW, Manuel greeted me in the parking lot and did a great job of showing me several car options. He was really easy to work with and not pushy at all; he did a phenomenal job of explaining the differences between the different vehicle models. Manuel then handed me off to Livia to do my financial paperwork; Livia gets 5 Stars from me! She did a wonderful job throughly explaining my financial paperwork and maintenance package bundle, not only did she give me a great maintenance program deal but she managed to lower my interest rate as well! Overall it was a fantastic buying experience at Stevens Creek BMW! I recommend all my family and friends to buy from this dealership.

April did a great job coordinating the replacement of the steering wheel vibration generator. All the work was done well and the car was returned very clean. Thanks!

My experience with Stevens Creek BMW was great. My sales person Manuel and finance person MK were both very helpful and friendly. Made the process easy going for me. Would definitely recommend this place to others to buy a car from.

The best experience I have had purchasing a car. The team was friendly, the process was smooth, the timing was quick.

We were looking for 3Series- we found the car at this location- it had the package we wanted and then some. Unfortunately this dealership was 350 miles away. We called to verify the car was available, it was and they put it on hold for us. We drove six hours and when we arrived the car was parked out front waiting for us. The car was super clean and in extremely great condition. We were so excited. The dealership was respectful of the Covid rules, they offered gloves and masks to us. The was extremely clean, even though they were busy. The salesman Alec, was professional and friendly. He made sure the process was easy and quick. The Finance Manager MK, was also very professional and friendly, explained all our options and presented all the available warranties and extras. There was NO pushy sales or tricks. We were completely comfortable and happy with the purchase. My husband and I have been talking about purchasing another BMW in the near future and we plan to make a trip out of it- yes, the experience was that great!

Made the buying experience easy as always. I love this dealer and have purchased several cars here. :)

Experience was good. Bought a new X5. Fred did a great job.

It was great everybody was so helpful, trying to get me a good deal from the sale person in the front to the finance management. It took me 2 days to get everything done I guess because maybe 2 of my car was traded? I don't know. But it was nice to have such a team work effort of the crews in BMW dealer to many cars available and I really appreciate the effort that they do to me.

For the most part, a dealer is a dealer. You can order the same car anywhere. What sets Steven's Creek BMW apart from the others is the people. I told the salesman (Rocky) what I wanted and a few weeks later, the car arrived exactly how I wanted it. He helped gather all my credit information ahead of time and the purchase process took less than 45 minutes. This is the fifth car my family has purchased here in the past 10 years and as long as they continue to treat us this way, we will always come back.

Stevens Creek is a great dealership. I really like the way they price their vehicles transparently and avoid the typical car dealer negotiations. They gave me a fair price for my trade-in as well.

Both my leasing guy Manuel and the financial person were very helpful and knowledgeable. They made my experience painless and quick. Both were very accommodating

Our salesperson, Ricky, did an excellent job.

My advisor was very attentive and even accommodated for items I forgot to report when initially bringing the car in. He was very professional and responsive. While I don't blame him, my car was cleaner than I brought it in, but still pretty dirty. Might just want to to a QA on the washing. The only reason for the 4 of 5 is the inability to reach service via phone in advance. I think this is a basic requirement for Service and calling unsuccessfully three times to reach a human to schedule an appointment is unacceptable. Due to this I would be indifferent in recommending Stevens Creek over Mtn. View for future service or to a friend. I hope you can improve this going forward. thx

Great experience. Fast, friendly. Delivered new car to my house. My only issue was the condition of the car when it arrived. They said they would “detail” it for me which is why I had to wait to have it delivered. While the car was washed, it was not detailed. The wash was poorly done with a lot of missed spots and dirt in harder to reach areas. I ended up washing and detailing myself. Given the amount of money this car cost me, I would’ve expected a better job “derailing.” Other than that, had a great experience.

I bought a used car here. It's good value. And good service here

Awesome experience even during COVID-19 period.

Well run organization that has its act together in unprecedented environment. They are able to meet their customers needs staying safe.

Staff were exceptionally friendly. Good selection of vehicles on the lot. Facilities were fantastic.

The service was perfect. They picked up my mini at my address and returned when the service was complete. This was done because of the lockdown. The whole experience couldn’t be better. .

The process was great. Enjoyed working with Freddy and Fred and the dealership was very accommodating with the Shelter In Place restrictions.

First impression walking into Stevens creek Bmw, is how beautiful the place looks and how accessible everything is. Once inside i was greeted right away and explained the whole process of how the car service operates, which was great being the fact that it was my first time there. Once i met my service advisor it got even better, my service advisor Kin salas, was very kind and knowledgeable about his work, which put me at ease instantly, he didn't pressure me into doing services to my car, he simply explained what my car needed work on and what could possibly go wrong if left untreated, which seems fair to me. Once i decided to leave my car at bmw, the work was done extremely quickly, since they were short handed due to Covid-19 and the fact it was a fairly large repair, my head gasket was replaced along with a coolant hose. Once the job was completed kin texted me and informed me i could pick up my vehicle, once again i met with kin and his professional service continued. So in conclusion i was extremely impressed and satisfied with the dealership, i will continue to take my car to Stevens creek Bmw. The service and peace of mind are worth every penny.

My experience was wonderful, Chris gave great advice on how I should maintain my car and how the BMW service can help with that!!

Fred was very patient. He was very helpful and was great when my children were present which I very much appreciated. I have been in sales for 15 years and the one thing car salesman (to me) always forget is the connection with the customer. It's been 5 months and he will still answer his calls. We purchased from the right person.

My salesperson was exceptional and very friendly. He was inviting but not intrusive. I will be back and ask for him again!

Manual was very helpful and knowledgeable about BMWs

The customer service we received was amazing everyone was so kind and welcoming. Answering our questions and accommodating our request. I would definitely recommend anyone looking for a car to shop here.

sales rep. Kamran Haroon was very knowledgeable and patient, helped convince me that three pedals may not be necessary in order to have a great car.

Kamran was a great sales person. Knowledgeable. Attentive.

Enjoyed getting my new BMW X3 from Stevens Creek BMW. Great service as always

I was very impressed with how my order for a new 530e BMW was handled. Mansour was an absolute pleasure to deal with. I sat with him and we went through all the options and I ordered what I thought would fit me best. He also explained what each entailed to be sure I was aware of what they represented. Also, when I was called to pick up the car, Montazar processed the paperwork and clued me on the service options, warranty and service information. The whole process went smoothly. Before I drive off with the car, Mansour went through the basics of the car to make sure I can safely navigate the road.

It was such a great experience, buying a new BMW at the Stevens Creek facility with Fred Khosraviani. Fred responded to my call with the professional quote, and gave me exactly what I was looking far - great customer service. It was no delay in our communication, the car was ready for me when I arrived, the price for the car was exactly the one on the quote. No unpleasant surprises, and hidden fees. I am very happy with the new car and with Fred's customer service.

The Sales Consultant, Alex, went out of his way to secure the vehicle that I wanted for me. Simply outstanding job!

Thank you TJ for finding the X3 I was looking for!

Mansoor was very helpful and made our car buying experience pleasant!! He was willing to let us test drive 2-3 different models before we were ready to make the purchase.

They had the certified pre-owned car I wanted for a fair price. The buying process went well and was very quick considering how long dealers usually take. Happy with my experience at Stevens Creek BMW.

Absolutely fantastic service, professional people and very good deal 👍😉

It was nice and smooth experience here at Stevens Creek BMW. It was nice experience doing purchase with Mansour Zare who handled by whole sale process. He was always quick with response and very helpful.

I went in to just check the cars options and walked out with a car

On a vehicle buying trip for another family member, we stopped here to look at new BMW's. Our 2004 325ci was still in good shape but my plans were to get a new one this year. Salesman was very pleasant and honest with me about the purchase of a new BMW. He mentioned BMW rebates that were going on at the time and that sparked my interest a bit. As it turned out, we got the car we/I wanted a few days later with the items I wanted for the sticker price "out the door"! Saved some money, so thanks to Kamran for being up front with me.

The sales person Alex was excellent and made the buying experience enjoyable and pleasant. He was also very knowledgeable and patient walking us through various options and scenarios. The other members of staff we dealt with were also all very friendly and nice.

Very knowledgeable and friendly staff. They Made sure we get what we wanted without being pushy

First class experience in every respect, no haggling or sales pressure. We found the car we wanted to lease at the right price.

Overall my experience met my expectations. Some issues with the car after purchasing, but that is expected with buying a used car vs. new. The point is they did what needed to be done to fix the issues and did it with a smile. I'm high maintenance, so kudos to Omar Draz and Michael Spanton for being so accommodating and patient with me. Thank you!

Ron Ryan is very knowledgeable and responsive. Buying a car is not pleasant but between Ron and the finance person, it went very smoothly.

Best prices in Bay Area. I recently purchased a new 7series after shopping around for months and reviewing every dealership final offers. Stevens Creek BMW give me the best price. The staff were very knowledgeable and professional especially the Manager Email and our salesman Rocky. I love my Car Thank You.

Awesome Internet Department. Quick discussion on lease and agreement. Friendly Staff. Awesome finance review. Thanks, Alec!!

Got my dream car and had a fantastic customer experience along the way!

-Very friendly staff -nice and neat dealership - good Coffee ! - Mansour Zare was one of the best sell person I have ever met . Supper knowledgeable about BMW and leasing process ,

This is a great dealership. Fantastic customer service!

Great follow-up and response time from the sales person!

It was a pleasure to work with this dealership and Mike for leasing our new BMW X3 2020. There was no pressure and negotiation was smooth. We got the car we wanted at a price we wanted. All the staff were nice and helpful.

Was able to get a great price on a new car. Car was ready for me when I got there. Quick and efficient transaction.

They were great, I called the night before To arrange a showing on the internet listing.They agreed to hold the car for me until noon as I was driving four hours to get there. Mundo was there to meet me and had the car ready to show. The car looked great and appears to be in better than expected condition. Mundo explained many of the features and operations of the tech stuff, very helpful. I decided to buy the car. In the next step I filled out preliminary paperwork and was handed over to the finance guy whom was also very professional (forgot his name) When I was with the finance guy Mundo took the car to the detail guys whom cleaned up a couple of areas to make the car look brand new. (This was not expected but very appreciated) great experience! I picked this dealership because they had the used car that had the features I wanted.

Friendly, attentive nice people and hassle free transaction! special thanks to Mr. Said for his above and beyond help!

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

Experience at Stevens Creek BMW was fantastic! Uno is a great salesperson and really took care of us.

Effervescent experience here. TJ Singh did an excellent job & helped me a lot with the purchase of my car. His communication & response time was very good. So much happy with the overall experience here. Highly recommend this place. Thank you!

I have been a customer since 2005. Absolutely no problems, okay there was one but was totally resolved to my satisfaction. Recently purchased a certified 320i and couldn't be happier. Thank you Ken Evan, Ron Ryan and Bill La

Johnathan Ngo Was a great person to work with, highly recommend himself

Very good experience here. Easy going no-pressure atmosphere with great customer service

Exceptional staff that takes pride in a personal touch. TJ and Aemal took excellent care of me with the purchase of my car. I couldn’t be happier. Thank you

This is the third CPO BMW we have purchased from Stevens Creek BMW. Great dealing with them, they had the best price every time we were looking for a BMW.

Want BMW Genius to help me get familiarized with the new car. Other than that the experience was 10/10

We really liked this dealership. Our Sales Adviser Mansour Zareasadabadi was exceptionally friendly, patient and willing to get for us what we wanted. We are very thankful for all his care.

Steven's creek BMW is by far the best dealership I ever worked with. For the last 11 years I exclusively get my family cars (8 so far) from them.. Everyone is very customer obsessed. You end up developing relationships there to the point when you stop by, its like visiting a friend.. Sales, finance and maintenance departments are second to none..

Super friendly people! Bill La and Bob Christie were amazing!

Awesome wide inventory selections and outstanding customer service.

The best cars In the whole world

Best experience , very friendly and helpful Special thanks to Andy and Bob

I love the support ams service from Steven Creek BMW. Zhiwei is a excellent sales.

Helpful, knowledgeable and courteous sales crew!

Overall great I got a car that was prefect for my family and I?m very happy

Everyone is kind and helpful.

Alec Kissin, a terrific salesman, who found the exact vehicle I wanted in one day. The buying process was hassle free and straight forward. This is my fourth BMW and my third dealership. I highly recommend Alec and the team at Stevens Creek.

Monsour at the Stevens Creek BMV dealership was very pleasant to work with.

Buying Car third time from T J. He is very friendly and knowledgeable, and provides excellent service.

Eli was exceptional. He explained the vehicle operation excellently. He had very low key personality.

Stevens Creek BMW in Santa Clara has a great inventory of cars and is very accommodating in meeting your purchase needs.

The sales person (Fred) acted professionally, was honest about pro/cons of cars. Stayed late to close the deal .

The dealership had a great selection of CPO vehicles and their prices were fair. The no-hassle policy makes shopping easy. The salesperson and manager were pleasant and easy to work with. It was a painless purchase.

Quick and easy, Ron the internet sales guy was a pleasure to deal with and easy going. No high pressure sales tactics. Same thing with their finance dept, easy, thorough, and quick. They help me transfer my personalized plates and saved me a trip to the DMV. Thanks SC BMW.

I recently visited Stevens Creek BMW in my search for a new car. I was greeted at the door by Uno Ueneburen, my sales advisor, and after a few questions and suggestions,, he directed me exactly to what I was looking for. I knew I was in good hands. We went for an exhilarating test drive, he answered all my questions with great technical knowledge and on the way back to the dealership I decided that was the right car for me. Uno took care of everything and made the paperwork process as painless as quickly as possible. I went back home with my dream car! Five stars!

Everyone there was very friendly. Alex Chui made us feel comfortable and really wanted to get to know my family and I. He had my vehicle prepped and ready to go.

Wonderful easy buying experience of a 428i (best car best price) with bob and perla

Great service and selection

BMW Stevens creek is one of the best dealer in the Bay Area. I check from San Diego to Sacramento while buying my X3 Stevens creek BMW prices and deals no one was able to match or come closer. Sales man Vinne Do and finance manager MK are the best people to work and get good deals. MK finance manager is very cool, explained in detail everything, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end. I highly recommend Stevens creek BMW check here first before going to any dealer.

Excellent selection of quality vehicles

Very great experience, nice people, thorough explanation, lots selections, detailed introduction. I had a wonderful time shopping a new car there.

Sales mgr. TJ Singh is very helpful and a great person to work with, I had a superb experience working with TJ. Overall helpful staff and good deals.

The buying process and deal was working well. It was a pleasant experience overall.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

Had a very painless experience buying a CPO car from this dealership. There was some construction in some of building, which is the only reason I gave the facilities 4 stars.

I am so impressed with the service at this BMW dealership service center. We have owned 4 BMWs in the past 15 yrs. We recently moved to this area and after trying another BMW service center and receiving less then stellar service we decided to give this dealership a try. We made a right choice. I was so impressed with their service. They pay attention to details, and they treated me as if I was the most important client they have. I saw them repeat the same service with others as we waited for our cars or shuttle service. Brian, our service guy was fantastic. Kept me informed throughout the process. Adrian the shuttle guy was an absolute delight. Now to make an appointment for my husband’s car.

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

Wonderful and amazing car buying experience! Thank you so very much Ahmed! Thank you so very much Flora! Thank you so very Stevens Creek BMW!

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

Very efficient and professional

My service rep Tyler did a great job, so did Andy the service manager!! Highly recommended!!

Great service dept, they keep improving and adding capacity. They really try hard to get the car repaired quickly. While they are not cheap, they are competent and they really do deliver a great experience.

The service team provided excellent professional customer care to resolve the root cause for my X5d showing a "Check Engine" light. Brian kept me fully informed as the mechanic followed recommended troubleshooting for 5 hours to correct the problem.

It was great! Dealer was a professional. They are the best.

It was a good experience. Very smooth process. I found the exact car I found on Carfax and I bought it.

Cant say enough of how great Stevens Creek BMW treated me. I was a little intimated to walk in there but i was treated and greeted by everyone and felt welcome and they understood what i was looking for and help me get my car and i could not be more happy i highly recommend

Everybody on site was great to work with. Mundo was very helpful in assisting us in turning our end of lease in and made buying a new replacement easy. From phone interactions to face to face conversations everyone was extremely pleasant and helpful from test drive to eventual financing. Thank You Mundo and everyone else at Stevens Creek BMW. We will be back if ever in the market for another BMW.

From start to finish my overall purchasing experience was wonderful. My sales rep, Laura Blanc kept me informed every step of the way with where the vehicle was in the process of arriving to be ready for delivery. I will tell family and friends in the market for a BMW to reach out and speak with Laura!

Excellent experience , salesman very knowledgeable and courteous.

Purchased a vehicle from DL over the weekend. Great service. Had the car ready when promised. Thank-you!

Both Alex Chui and Muhammad offered first class service. Thanks!

I was fortunate to encounter a sales person who is patience and addresses all your concerns and a finance manager who walks you through the paperwork in purchasing a CPO vehicle.

Uno did a great job of helping me find the right car without undue pressure to simply buy what was in stock. Instead, we tried a number of different cars and then custom ordered exactly what I wanted. I had to wait a month for the car, but it was well worth it.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Great service by vinny. Highly recommend

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

Alec was super nice and provided great help in our purchase.

Alec is the salesperson you want to go to. Easy to deal thru email and promptly. Got a very good deal on the 2018 X2 xDrive! Thanks Alec!

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

We love the car and our salesperson Kip Lewis was fantastic.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

The quality of the car is good. The car is washed very clean and tank is filled up. Alex, the dealer helped me to connect my phone to the car. The deliver process is fast - just one hour including the financing process.

Bought a 2019 530e recently with good price and very smooth process.

Ken and the staff at Stevens creek BMW were very accommodating and thoughtful in their approach to client service. I drove a long distance to see the vehicle I eventually purchased. The car was cleaned, washed, and waiting for me when I arrived. Through and through great experience.

The entire car buying process was so smooth. After visiting many other car dealers, and experiencing great frustration by what seemed like less than honest sales people, at Stevens Creek BMW I never felt pressured or deceived in any way. Brian was great. He was upfront and attentive. I’d definitely buy from here again.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

The overall shopping experience was very pleasant. This was the 3rd time I bough or lease cars from StevensCreek BMW. The sals manager was great to deal with. He was polite, patient, helpful. All I need to do was to enjoy my new car.

Disappointed with the lease return process and the cost to repair bumper scratches

Excellent service and knowledgeable salesperson! Would definitely recommend to friends!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

Overall an enjoyable experience..Alex Chui was knowledgeable ..professional..they got me out of there reasonably quick..the dealership had a lot of inventory to choose from..

Max was awesome to work it. He helped us through various models/options to narrow down the car.

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Ken, Omar and Mary Ann were great through the process!

I recently purchased an X3 from Ken Liu at BMW Stevens Creek and had the best experience. He helped me find the exact car I was looking for and I couldn't be any happier! He was professional, friendly, and had a lot of knowledge on cars, which made the process seamless and easy. I would definitely recommend a friend to purchase a car here!

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I worked with Kamran and he made the process quick, easy to understand, and answered all my questions

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

The whole process of looking,buying and arranging financing was very professional.I never felt any pressure to buy and most of my questions were not only anticipated,but answered thoroughly.

The sale person, Amir, very patience, and professional to help me out to choose the right car for me.

Purchase of car out of lease end. Worked with Steve Hill.

Very good experience!! The financing part is very lengthy but overall the people who handled my case were very gracious.

Ron Ryan was a great salesman. I highly recommend working with him. Hey was responsive and honored everything he told me. I had to drive over an hour to get to the dealership. He made sure there were no surprises. His manager, Andy was also very helpful. I never felt pressured, yet Ron was responsive to every question I asked and every email I sent. He always responded. He went above and beyond when I ran into an issue after I left the dealership. He made good on his word and the problem was solved. My husband and are are both very impressed. We feel confident referring friends and family to Rob Ryan at Steven's Creek BMW.

I drove a lot more miles than I expected and decided to buy my car at the end of the lease. The 328i is comfortable and gives a surprisingly sporty ride given how smooth the transmission and handling feel. Mitch made the process, easy, painless and fast. Felt like a VIP and I really appreciated the tank of gas and wax/detailed car. Thank you!

Fast purchase, bought the car the same day. Could not be happier.

Great experience purchasing my BMW from Stevens Creek BMW.

We bought IM3 electric car. Ask to see Bryan Eshagh. He is the car salesman for the electric car. I was told by others, he was the expert. He was great. I typically don't like car salesman, but I was really impressed. Another note I want to add. This dealership does not negotiate for price. They get so much business, they don't need to negotiate. Other BMW dealerships only had one i3m. Steven Creek dealership had 18 because silicone valley is located in a high Tech area, unlike any other area. Again, you'll be very happy working with Bryan. Thanks Bryan... The is Bert D.

Unlike your average sleazy salesman, the Internet manager Ron R is professional, courteous and very knowledgeable on the preowned car which I purchased from him. Highly recommended.

I am very satisfied with the help and assistance I received from Fred Khosraviani. Fred is very knowledgeable of the product and waited patiently until I found the tight car that I was looking for. I am really enjoying my 2018 M240i that I purchased from him last week.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Excellent customer service was provided to us during the entire purchase process.

Stevens Creek BMW was great to work with when I recently purchased my 2015 CPO BMW 535i M Sport. The sales person Brian was very friendly and accommodating. Their Finance Manager Bill was a Pro and handled my financing to perfection. I am hoping their Service Department will be just as awesome when it is time to take my car in for service. Great Job Team!

Good buying experience, dealer made an effort to understand what i was looking for.

Dealer is very professional and a lot of experience.

Awesome Internet Sales Team! The entire process from internet search to test drive to purchase completion to delivery was performed by well trained and rectremely Professional Staff.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Ricky tan who helped us with the purchase did a great job in walking us through the whole process.

Booked an appointment to test drive, fall in love, such a fun car to drive

The dealer was really nice and it is the biggest bmw dealer I have ever seen. The price was fair, and it was already competitive that it was hard to cut the price down. The quality of the car was good.

After purchasing a CPO BMW i3 from the dealership, I discovered that the rear brakes make a loud grinding sound when applied on hills. We took the car back to the dealer and the service manager said that this is normal because of the "physics" of hills. Okay, no car is designed so that the rear brakes groan on hills. He could have said that this is not covered under the CPO warranty and we can investigate it but it will cost you $x. Instead he told me it is a feature. That just insults my intelligence and also compromises my trust in the service organization. I would recommend this dealer to a friend for a car purchase but not for service or maintenance.

Manuel of Stevens Creek BMW was so patient & knowledgeable in helping me decide on a car. I would recommend him to anyone.

A very busy dealership! I was looking for a 1 year old low miles BMW X5 with particular features, and I drove 3 hours to San Jose to buy from Alec. Unfortunately their website (and listing on cars.com) was incorrect and a few of the key features I wanted (Driver Assist Plus) was listed but the car only had the Drivers Assist package. A big disappointment, but the car was beautiful and still at a great price. The sales team apologized but said they were not in charge of the website and added free floor mats. The finance guy was a bit hard sell (and took more time than I wanted) but I got out without adding all their extras. In the space of a couple hours that we were there, they lost the second key fob (they said that happens a lot around there because they move hundreds of cars each month), and they mailed that to me. So great price but the experience was mixed.

The team at Stevens Creek were good to work with and I would definitely work with them again. We bought a used BMW from them and had it shipped out of state. Shipping a car out of state is a little complicated, so the process wasn't as smooth as buying one down the street. But they were good to work with within those constraints. I flew into town to drive the car and do the paperwork and I was back at the airport 2.5 hours after landing because they were ready to go when I walked in the door.

Gordon was very professional and courteous. He made the purchase easy and painless. I would buy from him again.

Alex our salesman was superb. Great buying experience, fast, efficient. Very pleased with our ourchase, will definitely buy from Alec Kisin and Stevens Creek BMW

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had my BMW 3 series maintained. The overall experience was pleasant and quick.

Very pleasant, all involved did an outstanding job.

I have been coming to Stevens Creek BMW for 14 years. I am very satisfied with the customer service and the quality of repairs/maintenance given to my car.

My husband and went in to purchase a BMW, Mitchell Bettencourt was are sales person. He was such a great help and helped us from beginning to end. We received the most wonderful customer service I had ever experienced. I would recommend anyone to him. Thank you Mitch for getting us a great deal, we love are new BMW

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Rep was Julie Passon and she was awesome. Friendly, professional, thorough. Look forward to working with her again.

Alex was very friendly and informative. He was able to answer all of our questions and made our experience quick and stress free!

We are very happy with our new BMW X1. The price was very good and the trade-in value we received was also very good. They made it happen.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

My recent service experience was outstanding. I brought my 2015 BMW M3 in for routine service (oil change, brake fluid service, filters, etc.) and rear brake protection plate replacement (under warranty). My service adviser, Justin Carlos is the best BMW SA I've ever dealt with (and I've owned three BMWs). Making an appointment with him was simple and communication was excellent. He's easy to reach for updates and a loaner car was provided as promised. The service center waiting area and bathrooms were clean. Service from start to finish exceeded expectations- by the time I drove onto their property to the time I left. Each team I had to deal with took the time to explain everything I needed to do and what to expect. Peace of mind is what you get at their service department- and that's priceless. Unfortunately, I am unable to comment on their sales department since I have no experience with them- yet. I live about 40 miles away from the dealership, and it's worth the drive. Thanks SC BMW and Justin for a fantastic experience.

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

Great service, very friendly and professional staff. I will be back.

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

Good communication and professionalism throughout. Very high focus on best case experience

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

Great experience with the entire staff. They made the car buying experience pleasant.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). H...owever re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store. See more

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

Love my new X5!!! Great experience with the entire staff, especially Jojo and Alex...they were so helpful and amazing in helping me find the right car!!!

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

My experience is related to Service. They WOW me! I am surprised to see negative reviews about service. I am loyal to BMW, ONLY because of my service team. Let's start with my stellar service advisor - Tyler Lem. He's the adviser you should ask for. TOP NOTCH. When I have gone in over the years, he always greets me, I sit at his desk and talk about what I need and the car. I have met my technician - Matt, who is THE BEST. And then's there's Jason - the loaner car coordinator - simply fabulous. Matt, my technician is superb! When he knows I'm coming in to pick up my car, he always comes out to say hi, explain what the issue was and is warm, friendly and knowledgeable. Matt and Tyler are a phenomenal team and like I said, THEIR SERVICE is why I'm loyal. To others, a customer/vendor relationship is two ways. Take the time to get to know your advisor and technician. The entire service crew is always very friendly and helpful. They are a busy shop for a good reason - they provide support and excellent customer service. Thanks Tyler, Matt and Jason! Love you guys!

I bought my BMW 540i. It's nice. T.J Singh helped me to buy this. He is excellent guy and I didn't go through any hassle.

We walked in just to investigate the 3series cars, and drove out with a 2yrs old lease returned one. Love it. It was the “peacock” blue with the M package, besides plenty of other packages. Gordon worked to get it cleaned and ready for us that day. One problem, he insisted that the driver was a non smoker, but we could smell some smoke. We have now located an ozone machine and are trying to clean the mild smell out of it. The car only had one key, but they made us another one in two days. Thanks. Love the car!

On 12/6/2017 I took my 2012 X5 BMW with 43,000 miles to Stevens Creek BMW for repair of malfunctioning front brake sensor. Service adviser Kenneth Evan was his typical very knowledgeable, competent, courteous and efficient director of the repair, but also checked for other recall issues on the automobile. He expedited a very pleasant experience once again for me within several hours, allowing me to reclaim the car the same day. I am very appreciative. Don Prolo

Every thing went as I expected. No issues to report and on time.

I am very happy with the BMW Stevens Creek Service center. I have a 328i and did my regular service. I think Elvin helped me in the service agent. Thank you BMW!!

Thank you Nasir, Steve & Mark for their help and support. Ehab Khadr

In my last visit and as usual, Stevens Creek BMW gave me excellent service and hence 5-star rating from me. Special thank goes to my service adviser, Tyler Lem, who is always courteous & helpful during my visit at the dealership.

Just had a minor repair and alignment done on my 4 series. Riccardo was extremely helpful and updated me during the day on the progress of the car. The service tech did a great job diagnosing the issue and did a full inspection. Rear brakes were worn and replaced. Alignment is spot on. I highly recommend Stevens Creek BMW for all service needs.

The experience was great all the way through. Maggie was helpful, engaged, and not pushy in any way. I got a great price, more than i expected on my trade in, and when i told them i was on a tight timeline, they got me out the door exactly at the time i asked. A really nice car buying experience, thank you Stevens Creek BMW!

My last service visit was the finest yet I must say .... the loaner was nicer than normal 3 series, the new coffee room was bright, roomy and quiet. Communication from Sean Henry ( service advisor) was spot on. Most efficient visit ever and work on my car was better than expected. Thumbs up

Kin was great! I gave it a 4 coz of the wait I had to do for my loaner even after I had a 10am appointment. I didn’t leave the place until after 10:30. Kin texted me the status of my car and he even made the effort to come talked to me and shook my hand when I picked up the car. That’s customer service. Thank you Kin!

I have a BMW X5 for 4 years and I always come to Stevens Creek BMW dealership for regular car maintenance services. I can see the shop is improving its service better and better. They remodeled customer lounge and now provided a loaner car service lobby. During last few year, actually I had not have any loaner car (it was hard to request one) for my service. Few weeks ago when I was booking a service, they took the initiative to tell me that they would provide me a loaner car and I felt surprising. Few weeks later, I went there for another service, and they also take the initiative to tell me that they were going to provide me a loaner car. After I arrived at the shop, they ran out of the loaner car, and then they arranged me to rent a car at Enterprise Rental Car company. I do appreciate this service. I can observe that this shop is improving customer service better actively. As you all know, some dealerships along Stevens Creek Blvd have more or less bad reputation about service. Seems this bad situation is not with Stevens Creek BMW now or at least is fading away. I really hope Stevens Creek BMW can continue keeping up and serve BMW customers better and better. I would like to give 5 stars. Thanks.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to anyone. Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

Tyler Lem was the BEST. THANK YOU for the excellent follow-up 🖒

It was great to take my car for service and have great service again. Thanks to Kevin for awesome customer service and great communication.

Awesome experience and customer service. Excellent 10/10 to my service advisor julie! She was friendly, nice, fast and made my life much easy. She was well prepared when i came to puck up the car. She updated me on time that the car is ready. And she made the whole experience super pleasant.

Went in to get my car service Sean was awesome and super professional! Took care of all my problems and needs !! Definitely would recommend!

I had an oil change and replacing spark plug service recently. It takes a little bit more than 2 hours with complimentary car wash. I thought it may take at least 3 hours. The price for replacing spark plug is a little higher than I thought it would be.

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer.

Very friendly and helpful. They quickly fixed my car and communicated the status daily using text.

Great service. Sarah was very helpful and pleasant.

Our service adviser Justin is great, very professional, and follow thru on details for our best interest.

Brought my car in and only waited 5-10 min to get my car checked in. Told Sean I hoped it would be done before 4:00pm. Got a text that it was done at 3:30pm. My car is still under warranty so nice not to have to pay right now, but all good.

Largest inventory in the Bay Area and had what I wanted. Got a good deal too. My salesperson and supporting staff did a great job through the whole process. Love my new X5!

I effortlessly created my service date for a 60K inspection online a week before I brought the car in. Once there, a service technician promptly got my key and ran diagnostics, handed it off to Neil Simon, who was my service advisor. Neil came over, we went over all they had seen running the diagnostics, then asked me several pertinent questions. My car was ready for pickup that day just after noon. Everything went as smooth as a whistle.

Our sales person Jojo has been very helpful and she could read my mind. She picked the right car and we made the deal in as little as one hour. I am very satisfied with all department in this dealership. The price and service are awesome.

Windshield wipers were streaking in the rain so I brought my BMW (without prior appointment) for wiper blade replacements under the 4-year warantee. Stevens Creek BMW quickly replaced the wiper blades, performed some checks, provided some other minor service and washed my car within 1 1/2 hours, all without charge. Great service experience.

After arriving at the dealership, I waited 35 minutes before speaking to a service technician. Cars were lined up all the way to the street. They mumbled something about being short-staffed that day. Once I spoke to somebody, the service went as planned and on time.

Everything is nice at the stevens creek BMW, the car is fine and which is the car I want, Manuel is nice to me and everyone there are good! That is a good journey and thanks!

Service Manager, Brian McKeon was great! I really appreciated that he followed up regularly and provided me with updates on the status of the car. Great customer service!

Tyler Lem did an excellent job keeping me informed and making sure everything was repaired properly. Juan Arias was super helpful and friendly as well. Even got my car washed ! Thanks !

Sara, the service representative, was very knowledgeable and so pleasant to deal with. She solved my problem and her estimate was right on the money. Overall just a great experience.

We were stunned that such a large and very busy dealership would still be able to personalize one's purchase experience. At first glance, you would think it was just pushing people through to get them out but, absolutely not. Our salesperson and all Employees we had contact with, made us feel that ours was the only important sale! From test drive, to paperwork, our visit was very enjoyable. I would gladly recommend them for your next BMW purchase!

Overall they were quick to get me in and understood esoteric issues and addressed them with the vehicle. The one star removed was still for issues with communication. I am glad they have a texting system now, but it seems to only tell you dropped off the car, or it is ready. No status updates on how far along they are with the work order and estimated completion would be super helpful. When I tried to call in on their 800 number on Saturday, they system was in an error mode and I could not get through to sales or service. I finally called the number listed on the texts and the I let the operator know and she did not seem concerned at all and then sent me to voice mail of my service agent who was not working that day. Eventually I was able to get text status on my car. Seems they could do better.

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

Very friendly and professional sales people

The Service Dept was friendly and efficient. Our service rep kept me in the loop regarding the time-line. I was on a tight schedule so I was thrilled to see that they had my car repaired a day earlier than predicted! Very satisfied!

Stevens Creek BMW was extremely fast while still remaining completely efficient when purchasing my latest car. My sales guy not only found a car for me on the lot, ready to go, but also made the process of turning in my old leased car very stress free! Normally this would take at least 3-4 hours however I had keys in my hand and on the road in 2!:) I have used this particular salesman twice nice for both of my cars and cannot tell you how kind, honest and thorough he is!

Went into Stevens Creek BMW and was taken care of by Dave Parker. He surprised us with the car that we wanted and we purchased the car that same day. Very happy with Dave as he was very helpful and gave us a great deal. Thank you so much for making my 1st luxury car purchase such a positive experience!!

I was appreciative that the sales manager jumped in to help considering this was my first BMW purchase. They really went above and beyond and matched what I was looking for. I will definitely be recommending my friends and family here.

Perfectly satisfied! My service appointment was performed to my satisfaction --- no issues or problems. I would highly recommend them to others!

I recently leased an i3 from Stevens Creek BMW and had a fantastic experience. Their i3 team was very knowledgeable and friendly. Walked off with a great car and feeling very positive about the whole experience.

Final in warranty service. Thorough, on time, and returnEd aclean, washed, fully serviced vehicle. I own multiple BMW and have them serviced at Stevens Creek.

Their BMW Genius that educated us in all the features of the car was excellent!

Awesome service at Bmw ! People at Bmw are very professional people . Rocky is awesome !!

I leased my first new car from Stevens Creek BMW just over three years ago. They treated me well when I had the car in terms of service and customer experience. Everything was too easy. I thought for sure they were going to stick it to me when I returned my car when the lease was up. The kind of nickle and dime stuff that they do to pay for all the rentals they gave me when my car was being serviced. It could not be further from the truth. It was so easy. Ben, the lease return estimate person was great. He walked me through all the details quickly and easily. Then he got me hooked up with Gordon and we went over what I was looking for and he nailed! I got the car I wanted at the price I wanted and it was quick and easy. I am going to recommend them to anyone looking for a car. This was a great experience!

This dealership has a great family atmosphere. I was able to go into the shop and let me tell you, i have never seen an automotive shop so clean and organized. You could eat off the floors it was that clean. The shop is so big there mur of been at least 50 to 60 BMW in there getting serviced if not more. I was really impressed.