The mechanic who serviced by BMW Car was fantastic!

Tyler Lem, thanks for your good service and honesty

This was our second car purchase within 3 months, at Stevens Creek BMW. Rocky is a wonderful and knowledgeable salesperson!

I was comfortable to ask things I want to know. He was kind and helped me.

I purchased my 2008 550i from Stevens Creek BMW in 2007. I have taken it back at every service interval and had the recommended maintenance performed as well. The last service visit had to do with the electronics. Still has one minor problem with the electronics which will get addressed at the next service interval. Otherwise the car runs like new with a little over 110K miles on it. My service adviser, SB, has been very helpful especially in getting a loaner car when I need it.

The check in process was a bit slow as it was packed day (even with an appointment) but the service was quick and completed 1-2 hours ahead of schedule.

I brought my 325i in for an airbag recall. The dealership loaned me a new 325 to drive, and completed the job in short order. They even washed my vehicle. However, I was presented with an estimate of over $6,000 to perform repairs, The repairs are needed and I appreciate the estimate, but dealer prices are outlandish. $92 for a lower radiator hose? A Gates hose is $17. $80 for a fan shroud available aftermarket for $27. On and on it goes. And the hourly labor rate, wow. Thanks but no thanks.

I've bought my POC 335i Xdrive 2014 at Steven Creek BMW after seen it in cars.com. I'm really happy with the car. It looks just like new and it runs great that exactly what they said as a pre-own cert. car.

I took my car in for regular maintenance. The service team there was very friendly. They assured me they would contact me to let me know when it was ready. I went to Santana Row for lunch, gotta love that! I received a text after I finished lunch. (perfect timing) My car was ready and looked great! The Quality Team washed and looked like they waxed it too!! Thank you!!!

It was a smooth buying process and they did the best they can to help me from finance to service.

I had a very pleasant experience at Stevens Creek BMW. Everything from drpping ff my car, getting a loaner vehicle, & picking up my car went very smooth. Staff were all very nice & courteous.

Took care of everything as promised. Made recommendations for other repairs but did not pressure me into doing them.

The oil change, recall and 35,000 mile service were all completed ahead of time including a car wash.It was great to have a new BMW as a loaner! Mr.Simon, the service advisor, was very thorough and nice to deal with.

Great experience at Stevens Creek BMW. Amenities are great and service advisor was knowledgeable and very helpful.

Derek is awesome!! Thanks for taking care of my X3.

Adviser is very knowledgeable and very courteous. Service completed within promised time. I was informed that my 2014 328i. has a recall outstanding and that I should schedule the service soon. Excellent service.

Tyler was informative and helpful, he also waved-off the visit fees($50) which is applicable for each visit, after the BMW 4 year warranty expires until you have CPO warranty, i was just couple of days out of warranty and he was considerate enough and courteously waved it off. I went there for the engine check light issue and he also took care of my service as it was nearing, which avoided me an additional visit ,once again Thank you Tyler.

Air bag recall was the repair performed on my vehicle. Service was great. Personnel very professional and knowledgeable. Thank you!

Excellent service. On time, great work. Provide rental car . Found and fix issue quickly. Very good job.

Sean provided great customer service care and followed up thoroughly on the repair.

I had some problem with my engine light.So made next day appointment and Justin was really helpful and he followed up every single procedure and informative as well.

Set appointment online and was able to go in and out of the service department within minutes. They have a loaner car available and ready for me. The whole transaction from team member to member was seamless. enjoyed the new redesigned waiting lobby.

Супер!!

Rocky was great. Made ordering and taking delivery of my new X5 M easy.

I recently bought a BMW X3 from Stevens Creek and enjoyed the great experience with service from Amir. Not only did I get the vehicle and the options that I wanted at a fair price. The number one thing that impressed me about the service was the ease in how Amir and I communicated prior to meeting face to face. I get so annoyed by having to waste time playing games visiting dealerships acting interested, and then not, all to get a price I am willing to pay. I communicated via email and text with Amir which was not only convenient but remarkably modern considering that this was the only dealership in the Bay Area who was willing to communicate in the same manner the rest of the world does on a regular basis. Amir was fair professional and above all respected my time and decisions. Instead of putting on the hard sell Amir was able to answer all my questions and keep the pressure off of me.Iif you are in the market for a BMW I would certainly recommend Stevens Creek BMW

Ashley is great, kind and gives very good Customer service!

That made this buying experience an easy one. My son loves his car :-)

Leo is a good salesman . He works hard to please his customers.

I bought the car 9 months ago used. When I took into the dealership I asked them to look into the breaks that continue to squeak. Unfortunately they were not able to fix the squeak because they stated that they did not hear anything but yet they continue to squeak when I drive from time to time. Not sure why this was not taken care of?

Justin Carlos is the best service advisor I have had. I took my 650 in to be serviced and the experience with Justin Carlos could not have been better. Top notch customer service. Because of him, I will only use this dealership in the future.

Free coffee, fast replacement and great people A+

We cannot thank Stevens Creek BMW enough for helping us in an urgent situation as our daughter's BMW broke down on the move back to college. The car was towed back to Steven's Creek and they got us in as soon as possible, fixed the car and my daughter was back off to college in record time. I don't know what we would have done without such great service! I highly recommend Steven's Creek BMW.

Excellent customer service, especially service adviser Neil Simon.

My service advisor, Ken was knowledgeable and provided excellent service. He kept me up to date on the status of my car, as I chose to wait until my car was done. I am extremely happy with the service provided and will definitely return here. Thank you so much, Ken!

Great experience with service advisor Cal at BMW Stevens Creek. He was attentive, very helpful and went out of his way to make the service experience work in my circumstances. Would definitely recommend him. Thanks!

Had to take my 2001 330ci in for that Takata airbag recall. Setting up the appointment over the phone was a cinch, as was dropping off the car. Neil Simon was my Service contact and was fantastic in ensuring my car was taken care of. He even gave me his direct mobile/message number so I could get in touch with him immediately if I had to. My car was finished earlier than expected, and Stevens Creek BMW even gave it a complementary exterior wash! Fantastic service experience overall.

My service adviser Sarah Scherzi was fabulous! She accommodated my schedule and kept me informed throughout the day.

Tyler & Jayson were both very helpful. They were courteous and easy to work with

We brought in our 2 BMW vehicles for recall service. Our service advisor Ricardo was very professional, friendly and helpful. He took care of our service needs very well as well as helping us in getting a loaner car. Thanks.

I'm on my second car in 12 years from Stevens Creek BMW. Service is always great. Thank you Juan for taking care of me yesterday!

Mr Law is an excellent service advisor who took care of all my needs.

Kind, friendly, helpful and time respectful service.

Best BMW service in the Bay Area. Honest, friendly, and non-pushy sales team

Everyone from greeter to service advisor (Elvin), to cashier was professional, friendly and efficient. The facility was clean and orderly. My appointment was for a no-charge repair/replacement of an airbag. I was treated like a valued customer. Great company, great team.

I love the staff here at Steven's Creek BMW! I bought my 330i here and have always had a positive experience dealing with the Service team. From the parts department to the loaner car crew to the detailing squad, I always feel like I am getting the BEST customer service!

Great experience with Stevens creek BMW, last weekend I got my dream car 2018 M3. My sales man Mr Gordon Winans help me a lot, very nice and friendly, also very efficiency, only take less than two hours to finish purchase process including negotiation.

Excellent service and really take care of their customers

I've read some of the reviews, and it seems like Stevens Creek treats most of its customers well but could do a better job of following up with dissatisfied customers. I had a good experience, although I'm glad I photographed all the items (key fobs, manual, entertainment system remote etc.) I turned in with the 528i I was returning when I leased a 330i from them. I want to plug Alec Kisin--this is the third car I've purchased or leased from him. I had to wait to see the F&I guy but he apologized and I used the time to sit in the cube of a salesperson who wasn't there that day and pretend I was waiting for a walk-in ;-) F&I guy extended the factory warranty for free (I verified) and without me asking. I've been buying new cars since 1991 and I'm not the trusting sort, but Stevens Creek seems to exemplify the way the industry has changed over the years. Got the feeling that they're very aware that their performance is graded, both online and by Sonic.

Excellent support by the Sales person. Knowledgeable and did not rush through the sales process

This is my 5th BMW 7 Series over 20 years and the sales person Rocky Karimi is the most knowledgeable and customer oriented sales person in the business. The leasing process is fast and a fair price negotiation.

Contact by their rep for safety check at no charge and discounted routine oil service. Prompt friendly check in for Waiting service. Great customer waiting service. Complimentary premium coffee to order and lots of pastries. Same with WiFi. Servicing completed well ahead of estimate. BTW, one recall replacement was also completed. Vehicle vacuumed and washed. Easy check out and vehicle claim. Excellent service, Riccardo.

I was there for my safety recalls service. Very happy with the experience.

Good experience during this visit. Good experience during this visit.

Wow! I'm new to BMW and this was my first scheduled service. The best service experience I have ever had. Started with being greeted by Jeff. I was an hour early because I came from Santa Cruz and didn't want to be late. No problem.

We had visited 4 BMW dealerships around the Bay Area and even have one just a few miles away from where we but ultimately decided to work with the people at Stevens Creek BMW. Romeo was awesome! He went above and beyond to help us find the car that we want. Bill at finance was great too. They were both very knowledgeable in their areas and made sure the entire transaction went as smoothly as possible. We were in and out of there with our car in less than 2 hours! I highly recommend Stevens Creek BMW.

So far I enjoy working with BMW Stevens Creek and hopefully, that could keep up with the expectation...

Smoothest car buying experience of my life (and I hate buying cars). I had all of the paperwork completed before I even walked in the door. I took the car for a test ride, and withine an hour, I was out the door in my new BMW. I worked with the internet sales team and they were great! I highly recommend Fred and Rocky to anyone looking for a great deal on a BMW.

Neil Simon took good care of me! Very pleasant and satisfaction to have Neil assist the service.

Excellent all the way 'round. Car repaired and returned on time as promised.

Everyone is very helpful. I bought my Nissan Murano there and it was service by a wonderful team of BMW people. Thank you

I've only gone in twice, however, each time has been worth it, I don't want to say I look forward to going back because the first time I needed a battery and yesterday the car I recently bought was sold to me with bald tires...not from this dealer and it caused a blow out, so I will see them again for a service appointment in about 3000 miles. Thanks for everything Jeff.

I have been a customer at Stevens Creek BMW for 15 years. Neil is my adviser and always takes care of me, making sure my car is running properly and safely. I really appreciate Juan in the service area, between the two of them, they make me feel like part of the family.

Gave me a lot of discounts and freebies. Great customer service!

Juan always greets me and my old service advisor is no longer there so I was assigned Derrick he was great and gave me updates on the progress airbag replacement and 10k tune up. Happy to have someone new. Thanks SCBMW

Neil provided excellent service, kept me updated from beginning till finish

My most recent visit to Stevens Creek BMW was excellent!! Jeff Jones was my Service Advisor and he made sure all my needs were met with respect to the repairs of my car. Because I live on the Central Coast, I needed a service rental car in order to not miss any work due to my car repairs. Mr, Jones made sure a car was made available. Everything went smoothly and due to the impeccable service I received, I'm contemplating purchasing a newer version of my 325xi.

I am giving five stars, because of the great customer service provided by my advisor Mr. Henry. They needed to order spare parts for my car, and Mr. Henry gave me a beautiful BMW330i loaner car to use over the weekend. When I received my own car back, some other service light went on right when I drove off from the parking lot. I was a bit upset about it, because I was heading for a long car trip and I really needed my car back. However, Mr. Henry provided me a service rental car for free of charge until I returned back from vacation. Seriously, you can't find a service like this anywhere else! Mr. Henry did a great judgment of the situation and fully earned the stars. I will bring my car car back to the service to this location regardless of the long lines.

The repair work was completely covered by my extended warranty.

Great service overall. They should communicate wait times more clearly. I was called that my car was ready. Then waited an hour for my car. Guess, it wasn't ready.

Very painless process. Excellent financing. Courteous sales people. Purchased a CPO vehicle and love it!

Very friendly and great service! I didn't have to wait to long for my vehicle be serviced and was appropriately called when my vehicle was ready.

All good, except I signed up for a Tex notification, got an email, no Tex

Steve Bertolacci is the Assistant Service Manager that assisted me for my maintenance on my vehicle.He was not only helpful on questions and concerns that I had but he gave me over the top customer service which is highly important to me. His knowledge and service was very refreshing and because of him my experience at Stevens Creek BMW for my first service needs were terrific !! He is definitely an asset for the dealership.

Excellent customer service, friendly and very knowledgeable staff.

My experience with Stevens Creek BMW has been excellent. There have been some major repairs, they did the job on time and took care of the problem. My service advisor is Ken Evan. He knows his craft, communicates well, and is friendly.

Customer service very helpful. If you look for the coupons, the price is very competitive to outside shops

These guys at Sevens Creek are second to none. you'll always have a peace of mind whenever they fix your vehicle.

Great service. I was seen right at my appointment time, no waiting. The service advisor was very knowledgeable and friendly. I waited on site and they delivered my vehicle when promised. Thank you for the great service!

I want to thank Steve Bertolotti for always being on his A game when it comes to servicing my car and giving me the best options. Steve Bertalocci is very transparent and has always made me feel like I'm a part of the team. My car is in Tip-Top shape because of the help that I have received from Stevens Creek BMW and I trust them with my car and my family is car immensely.

I got a used car from your dealer and satisfied with the provided services.

Went in to look at a couple of CPO convertibles - and met with Uno in Sales. He was great - very helpful and responsive. Helped us evaluate the differences between a 435 and a 428. Finally, we didn't buy as we didn't like the packages available - and later bought from another dealership. But Uno was very nice. The dealership was organized about helping us find Uno, finding the cars, etc. We had some bad experiences with another dealership in the area - and Stevens Creek was far far better. We will probably use them for servicing our new (CPO) BMW.

I need to thank Mr. Dave Parker for all the help and assistance he provided me when i purchased my X3 just 2days ago. He was extremely patient and very helpful. Customer service was excellent and started recommending them to my clients , family and friends.

I had a very good experience when I took my BMW in. They were courteous, & did a great job.

long wait to check the car in for service -- as always. Seems like they have lots of employees running around and yet it still takes 10 to 20 minutes to check in.

Max Baluch at Stevens Creek BMW is great. He helped us out all the way to our new car. I highly recommend this dealership and Max.

Best buying experience ever! Uno was my salesperson and he took care of everything. He answered all of my questions and never pressured me.

Justin Carlos is a very professional. He was quick to document all the issues and quick to respond. One thing Service center can improve on is time to complete repairy

We came to Stevens creek BMW to see what it's like to drive one of their cars. I had an idea what model I wanted, but no matter how much you read about it, you'll never know until you try it. Ricky, one of the dealers, showed us the car I was initially interested in (2017 230i BMW convertible) and we took it out for a test drive. One thing I noticed about it right away was how cramped the car really was in the back with the top up. In addition, when the roof was up, I found the rear view to be somewhat limited. Finally, the dealership didn't have the colour I liked (blue) so things started to look pretty gloomy despite the fact that we managed to qualify for a $6000 discount had we taken any of their new 2-series models. However, Ricky did not give up on us, and decided to show us some of their CPO cars. He ended up spending the entire day with us (10:30 am - 5 pm on a Sunday) patiently explaining different features that each car had and took us for another test drive in a certified and preowned 2014 435i blue convertible that was fully loaded with additional packages including the M Sport package. We really loved the car and ended up buying it. This was our first car, and we had no idea about different intricacies associated with buying one, but once again, Ricky has clarified everything for us and got our car ready while we were filling out all the documentation. We have really enjoyed dealing with Ricky. He is a very open and honest person, and I would definitely recommend him to my friends.

My experience at Steven's Creek BMW was extremely easy. The team quickly responded to my questions, which started online as well as when I arrived in person. I was handed over to a very qualified, non-pushy sales associate who was polite, intelligent and easy to work with. The entire experience from initial shopping and comparison to final purchase and delivery was great.

Always busy but always professional! Newly renovated reception area is cozy and comfortable.

Brought my X3 in for its regular servicing. Worked with Ken Evan again and he was great. Kept me informed and made the whole process timely and efficient. My only criticism is I had to schedule my appointment several weeks out in order to get a loaner car.

Saw car on phone app and it happened to be here! Called to check availability, very kind and helpful. Answered questions i had, sent me and email with all car info regardless. Scheduled a test drive, painless, great deal on car too. Needless to say, picked it up same day, paperwork and all, car detailed too.

Excellent service writer Sarah was the best she help and took care of all our questions

We were lead to believe the wait time for the recall was to be 1 to 2 hours & were willing to wait for the service However at the sign in we were informed that it would be 5 to 6 hours if not more even with a appointment Without a means of leaving the car & getting home because the courtesy limit was 10 miles we were stuck Neil was able the over ride that restriction to get us home . Suggest you tell the truth as to service time .

Top notch car buying experience. Ask for Romeo.

Fast, efficient, friendly. Fast, efficient, friendly!

Overall good, set expectations communicated updates! Was just a simple oil change and check service

Emailed dealer using cars.com app, was replied in a very timely manner about the BMW X1 inquired about. TJ Singh(internet sales) was very thorough and kind to give any and all info i wanted to know about the car. Made decision very easy! Drove over an hour and was able to take car home same day, detailed and all!! Aggressive pricing that couldn't be passed on, tech specialist to show me how everything works inside car, kind loan department that gave me a great deal. Exceeded expectations.

Called to have oil changed. The service department was proactive and completed minor tuneup. Issue: Every time I bring the car in for service, there is NEVER a loaner available. They say we need to book two weeks out. This tells me the inventory of loaners doesn't match to service demand and people who bought the loaner package.

Stevens Creek BMW made the car buying experience painless and easy. I literally walked in there at 9AM, took a test drive, came back at Noon, and was out the door with a new car by 1pm. Ron, the rep who helped me out, was courteous and professional, and quite frankly, very down to earth. I never felt pressure to buy, and service was excellent. One thing I think SCBMW can improve on is having more resources/better training for questions about their e-drive vehicles. I'll give you an example: I asked specifically if the i3 REX that I was about to purchase would take a performance hit when driving on the range extender. I was told with certainty that the answer was no, and that the i3 would drive in comfort mode with no hit to performance on the REX. Come to find out, through first hand experience, and then confirmed after some digging on the internet, that the car does indeed switch to eco + mode after driving on the rex, once the battery charge hits below 3%. This is not a deal breaker for me, nor would it have been when I purchased the car, but these are the kind of things I'd expect to be told at a premium dealership. There were also some other things like charge point cards or evgo cards, where if I'd known I could pick them up at the dealership, I would have. Having said all that, all in all, the experience was great. I've been back a couple times since to pick up some items, and the staff is great. I recommend SCBMW for your car buying needs.

Last week I was bit worried to take my car for servicing to this center because of my previous experience was horrible. Surprisingly, this time I was lucky enough to have Ken Evan as my advisor. He was polar opposite to the last one. He is polite, mannered , took time to go through the complete list of services my car will be needing. He was responsive when I called and got me back my car on time. I am hoping Stevens creek can hire more advisors like him.

I had dealt with Jeff Jones prior. He is very good and I will request him going forward. My only issue and it is a small one. If you are going to wash the car, at least dry it down completely so water marks are not all over the card. Especially a black car like mine.

BMW at Stevens Creek provided an awesome and prompt service staff are friendly and knowledgeable in every aspect

I really appreciated the service manager's advice. Thanks.

Ken was great!! He provided to notch service and was very friendly!

BMW notified us that our car need brake fluid replacement. I scheduled an appointment online and we took the car in on the appointed date. The service advisor, Ken, was very knowledgeable and courteous. He also indicated that the wiper blades should be replaced. When we went to retrieve the car, it had been washed and vacuumed and the work done, all at no cost to us. It was a very pleasurable experience.

Received exceptional service from Max in Stevens Creek BMW who made whole car purchase experience enjoyable. Highly recommend you ask for him for your next BMW purchase.

I leased an i3 from Stevens Creek BMW almost 2 years ago and have been back for service several times at this point. Each time was a great experience - friendly people, good communications and a customer-centric approach.

I recently took my X3 here for a recall fix. Everyone I interacted with was courteous and helpful. The waiting area was nice with a variety of seating options, free wifi, and beverages. Even though I was only in for recall work, they did a cursory check of the basics and noted some things that were needed. I greatly appreciated the courtesy car wash! Overall I was pleased with this experience.

This dealership had a wide variety of models, in stock, to help us decide which of the specific cars we wanted to buy.

Great service and good customer service. Called and got a schedule immediately. Resolved the car issue really fast with zero cost.

Excellent service and detailed information provided

Went to dealer fir service and service was done promptly by service techs

Excellent service and a very competent and thorough Staff. A very pleasant experience.

great.. Max Bulush was very helpful and guided us through out the process

I was a bit dismayed to see so many cars waiting "to be seen" at 10:45, my wait time was about 20 minutes. Since I had no clue as to what was wrong with my 98 Z3 I had no grand expectations of her being fixed that day. Tyler Lem kept me up to date as to what was wrong and the cost of repair. Though admittedly I am more old school, the texting was asked and answered i a timely manner. Personally, I would have preferred phone calls but I was given a choice. I was extremely pleased with the level of knowledge, courtesy and professionalism shown by Tyler. Note to Managers: cut down on your appointment times and perhaps the service area will not appear so poorly organized.

Sales agent, Max Baluch, made the process a low stress, high performance one- from securing the BMW we requested, to the test drive and into the financial transaction, finishing with the many operating details our 2014 528i had to offer. His follow up has been outstanding as well.

Jojo was fantastic. Our finance person Diaa was also well excellent.

Last Friday I had driven from Sacramento to San Jose, and my 530BMW stopped abruptly. AAA towed it to Stevens Creek dealership, and the service representative Riccardo Forleo attended to my car in a timely manner, considering how busy they were at 5pm. Riccardo was very professional and compassionate about my need to return to the Sacramento area. He thoughtfully organized a loaner car. The next day he called to explain the results of the diagnostics and the estimated cost to repair. He graciously waited for my response until I contacted by son-in-law, a mechanic, who then supported the estimate. After the work was completed, he immediately called, so that I could drive back to San Jose and pick up my repaired car. I was very satisfied with my interactions with Riccardo and the BMW dealership.

From inception to completion Stevens Creek BMW did a great job of servicing my car.

Very friendly and courteous service advisor, go Kin!

Greg Stone was super helpful, very knowledgeable, and patiently answered all my questions.

Quick response and very helpful. Very nice people and informative.

We wanted to order a custom configured BMW X1 from the manufacturer. Uno from Stevens Creek BMW helped us throughout the process. Would highly recommend him. Was a very hassle free experience.

I WAS IMPRESSED WITH THE SALES PERSON, LEO, HE DIDN'T PRESSURE ME. WENT OUT OF HIS WAY TO ACCOMODATE MY SCHEDULE. I WILL COME BACK FOR MY NEXT CAR

Everything was good as expected. Very nice advisor who took full care of my car maintenance process.

Efficient & competent service. I was particularly pleased with Assistant Manager's (Jeff Jones) responsiveness to my inquiries.

Service is excellent and my agent is very professional.I intend to have all my services performed in this location

I'm totally satisfied with BMW @ Stevens Crk. San Jose

Mr. Do was very helpful and patient. He explained all information clearly. It was a pleasant car shopping experience.

Thoroughly satisfied with my car buying experience at Stevens Creek BMW. Amir, the sales representative, was friendly and knowledgeable and even gave me a ride from the Amtrak station. The purchasing process was quick and harmless. I was impressed with their huge inventory of vehicles. I would recommend this dealership to anyone interested in purchasing a BMW. Best in Northern California!

prompt service no problems on time called when finished

Alex Chui was the agent in Stevens Creek BMW who helped us to find the i3 with rex. His suggestion was very professional, and really helped us to make the final decision. He seeks good deals that could apply in my purchase, and we got $$$$ discount at the end. A sincere dealer, a solid 5-start recommendation to work with!

Tam was great! Provided great information low pressure friendly. Great experience overall

Nice people....All very professional. Interacted with my salesman, used car sales manager and finance.

They went above and beyond. Serviced everything free of charge (bc of warranty), and also did some things that weren't covered by the warranty. Very crowded though.

I purchased my certified used BMW from Stevens Creek BMW a reputable dealer in our area I found the experience to be simple but complete they delivered a vehicle as advertised with exceptional detail to bringing it up to the certified standards I am really happy with my purchase and the treatment I received as Stevens Creek BMW

Great customer service. Every individual was friendly and offered their assistance.

We bought a very good BMW X3 from this dealer. The service representative Perla is very nice and patient and knowledgeable. She answered my every question very professionally and quickly. The deal was closed at 10:30pm while they all in the store. Very great service

Have been using Stevenscreek BMW for 5 years, 2 cars. I have been very satisfied with their service.

Once again I am very pleased with the mechanical service and the professional treatment I received from Kin my service adviser. I am always grateful that the dealership offers a loaner vehicle at no additional charge, however, I was disappointed with the loaner car for this 2-day service as the beautiful brand new 2017 330i with only 655 miles on it had a large/long crack in the windshield that ran across the window on the driver's side right right through my line of sight. I had to either sit up very tall, or sink down in the driver's seat to see. Not only unsafe but illegal from a CHP perspective. Hopefully the window will be repaired prior to the next loaner customers needs.

My salesman Kamram was super. He delivered more than I expected on price, knowledge, and service. He is a reason why I will continue to do business with them.

I am always treated with courtesy and respect. The personnel is always very mindful to explain all the work needed to be done in the vehicle and they strive to meet or exceed my satisfaction.

Great experience with the drop off and picked up a loaner car. I wasn't able to get an appointment at other dealerships but was able to get an appointment and a loaner at Steven Creek. Only negative comment is that I called for my airbag recall and put my name down but they didn't call me back and I had to follow up. Would have been nice if they called back like they promised.

Excellent service from start to finish. Great communication throughout the process. I would recommend Stevens Creek BMW w/o hesitation.

Our sale lady, JOJO was a great help. She was very patient with us in the selection process. She did not leave us until the whole transaction was over. We would recommend her to all of our family and friend.

Gordon provided us with Excellent service in a timely fashion

GREAT DEALERSHIP SMOOTH PROCESS PROFESSIONAL PERSONAL AND QUALITY CARS WILL RECOMMEND THEM TO ANYONE

Kamran was outstanding the best experience purchasing a car ever. Kamran was professional, not pushy , knowledgeable, polite,kind and friendly. Enjoyable and amazing experience.

Excellent service. Overall pleasant experience Excellent service. Overall pleasant experience

Fast Repair / Diagnostics - Quality was superb. Clean waiting area and friendly staff.

Better than other BMW dealers I had been to. TJ is really good at number and crystal clear about things

I'm really satisfied with the service visit w/ BMW St Creek y'day 3/29.

Outstanding customer service everyone very helpful enjoyed the visit!

I3 was the one we wanted, we had to order the exact options.

courteous, thorough, helpful, efficient, consistent

The service was excellent. Arrived on time and service representative take note and asked for preference service person. I told them this is my first time and any available service personnel should be fine. Kin Sallas came and checked the car and explained what service they are going to do. Kin explained in detail about the service and follow-up.

My sales person was awesome and very attentive to all my needs.

My service advisor had to deal with my cars warranty company who was giving them a hard time. Thank you Riccardo for dealing with them. Due to my warranty company, it took me 3 mon the to get my car back for a very simple repair.

I was in the market for a new car and went to Audi, Acura, and BMW. Of the three, BMW was the best experience I had. They took the time to answer any and all of my questions, offer beverages if I was there for a certain period of time, and they didn't push me to select a certain vehicle. The person I worked with, Manny, paid close attention to my body language when test driving cars to see which ones I really didn't like. He didn't seem out to push me to get a certain car, but the car I wanted and would be happy to own. The purchasing process was also one of the most pleasant experiences I've had in buying a car. We sparked up conversation that wasn't all about the car and financing. I felt so at home with BMW of Stevens Creek. The icing on the cake was the BMW Genius, Eric, who sat with me to show me all the FREAKING COOL features of the car. I was in love with it before knowing all the things it could do. After that review, I'm never getting out of it. I will definitely be going back to them for my next car and any questions.

I had an oil change and replacing spark plug service recently. It takes a little bit more than 2 hours with complimentary car wash. I thought it may take at least 3 hours. The price for replacing spark plug is a little higher than I thought it would be.

Great experience, a nice place for shoping a new or used car.

Made appointment with Ken for tail light fix and he did a great job, was just out of 4 year warranty but he took care of it and I had to pay only 5%!!!

Bought the car over the internet and just received it yesterday. Car looks great but it arrived without a spare tire and no Owner's Manual. Rocky was my salesman and did a great job...I've asked him about the manual and I hope you can supply. Not sure what to do about the spare....? One other note....I overnighted my Bank Check and you received it on 2/9. Your Controller was not willing to overnight the Title until today (2/28)....seems a little extreme about holding on to a check until it clears. Once again, Rocky was the best and I would recommend him to any other buyer.

Was done sooner than expected. They mentioned other findings..

I gave them a 4 star because the facility is being renovated. My service advisor Steve was the best.

Prac was great! He was informative, helpful and mindful. I strongly recommend this dealership and their great salesforce.

I recently was involved in a buying experience at Stevens Creek. I especially liked that I felt no pressure to buy. Instead I had explained to me all of my options, and the advantages and disadvantages of each option. This was late on a Saturday evening, and I was given the same patience that I would expect early on a weekday morning. I ended up purchasing a vehicle, and I was surprised that I was able to drive the vehicle away that same evening. Two BMW Genii handled the sale and all the paperwork together. It appears that teamwork is a part of their culture. I was 5 star satisfied with this experience at Stevens Creek BMW.

Very friendly and helpful. They quickly fixed my car and communicated the status daily using text.

Great service. Sarah was very helpful and pleasant.

I've been taking my BMWs to Stevens Creek BMW for 16 years; that alone says something. I've also bought 2 cars from them; that says something more. The service facilities there are second to none, but what makes the difference for me are the people. People like my Service Advisor Patrick Minnehan, whom I have nicknamed "the Usain Bolt of service advisors", because he is in a class by himself. People like John Maroudas, the Shop Foreman, who time after time has proven his ability to diagnose and fix very difficult mechanical problems that elude every other mechanic. People like Juan and Sam in the service reception, who take care of everyone's cars with efficiency and grace, even if they sometimes take away my loaners despite the fact I've left the hazard lights on. People like Christian and Anthony in the loaner department, who take care of everyone with speed and professionalism. My only complaint is that during this latest visit I found out that Scott Fuller, long-time Service Manager and an all-around great person, has left; I don't know what happened there, but I wish here were still around.

Went in for very specific warranty repairs on my used car purchased from another dealer. Justin was very helpful and listened to my issues. They not only made the requested repairs as promised but found a few other maintenance and software issues, and returned the car clean and washed.

I went for my car service i was pretty much happy with the service. Service Advisor(Vince) was very friendly, professional and kept me communicated about the status.

Went here to find a good deal for X3.Sales manager asked me to come and take the car next day. More than that he offered the deal I asked. Really Superb !!!

BMW has always provided a SUPERB customer service experience. The whole staff were above and beyond to exceed my expectations. Specially, Patrick Minnehan was super professional, friendly and kind. The mechanics did a tremendous job in my car and I'm super satisfied with the car repair. May God Bless you at BMW and Patrick.

The purchasing processes was prompt, professional and low-key. I was surprised it took as long as it did after I agreed to write a check - still credit checks and much paperwork. But I don't believe buying at this dealer was any more complex or lengthy than others.

The custom service was wonderful. Originally I had to wait for 3hours, but thankfully my car was fixed in 1 hour. Thank you BMW for saving my time.

This is my first time bring my car to Steven Creek BMW in San Jose, CA for servicing. I met with Justin, who was the adviser for my BMW 328I. He was very helpful, and provided an outstanding service and repair for my BMW. I brought my car in for the brake pad replacement, but he also advised me that my car also needed other services such as oil change, air filter change, and brake fluid change, etc. Since my car is still under manufacturing guarantee, he told me that all the service would be free of change. At the end of the service, he also provided me with the free car wash. I am very happy about this service at the Steven Creek BMW.

Good service, sales people are not pushy yet attentive.

I just got a new BMW X1 with a salesman named Mundo. I visited 4 dealers to look for cars and you by far were the most professional and transparent sales man. I was not pushed to make any decisions and Munda was very upfront about everything! The finance guy was also great!!!!

Always a pleasant experience, everyone there is so friendly & accomidating

It was a great car purchase experience with Kenny and Stevens Creek BMW

From start to finish, a high level of service and excellent communication. They have converted me to being BMW driver.

I am a huge fan of Stevens Creek BMW's service. Starting with those who greet you to drop your car off, they are always professional and courteous. My Service Advisor, Ken Evan who is the absolute best! He is a seasoned car service industry professional and ALWAYS sets my expectations appropriately and ALWAYS follows through to ensure these expectations are met in addition to following up on any questions I may have. Finally, from all of the other individuals who process payment (which is now online and handled by the service advisor) and who drop my car off to me, they are professional and courteous and my car is returned to me clean and has never had to be returned for an issue not being addressed. Hats off to the mechanics and Ken! Thanks for the great service you have provided all of these years.

Very helpful and patient. Ron helped me decide on what I wanted with no pressure. I will go back when ready to purchase.

Very fast time at the check in service, clean Facilities, very courteous service Personnel, very clear explanation of the Job to be Done.

Steve and the crew at Stevens Creek BMW make servicing my care so easy!

Best car shopping experience to date. Met with a few dealerships to find the right car. Always go to Stevens Creek for BMW! Great selection, great customer service, and left very happy! A special thanks to Perla, Kevin, Yesenia and Duncan for their warm and professional help. Really a great team of people! They even bought dinner for my pregnant wife because it was past her meal time, that's going the extra mile. My new car is perfect and I couldn't be happier.

I went to couple of other BMW dealerships in the Bay area before coming to Stevens Creek BMW. In general, they were all friendly and nice to work with. But @Stevens Creek BMW, I worked with Rocky Karimi. Very nice guy, knows very well the cars on the lot, different price ranges, will match you with a good car based on what you tell him (so make sure you know what you are looking for, it will save your time) and will give you a good deal. He gave me the car keys of the two cars that I liked the most and left me to inspect them and decide, no pressure at all.

Kip was amazing, made the car buying experience seamless and almost too easy! I would highly recommend him to all my friends and family! Thanks Kip!

Rocky helped us and he was so easy to deal with. He texted and called me when I had a question and was very informative about the car.

Our service advisor Ken was superb, attentive and knowledgeable

Everything went smoothly. The only work that had to be done was an air bag recall, so I was glad they didn't push for me to have any maintenance done.

Good work the brakes now work fine and no longer squeak. Thanks

Very pleasant experience and absolutely nothing to complain about in relation to my recent car purchase at Stevens Creek BMW

Made an online appointment for 2 days out. Showed up and was greeted by Riccardo, my service advisor. Dropped my car at 7:30 and he promised to be completed by the end of the day. I texted at the end of the day because I have not heard anything. Riccardo texted me back that an email was sent (Never got the email with the quote). Then I received another text with my quote and a description of the services. Walked in, Riccardo explained what they need to do to the car, but they needed to keep it over night. They did not have a loaner which I had to get somebody from work to give a lift. The next day I had to drive my second car. When the car was ready ($750 after) I had two cars at the dealer, was a bit of inconvenience, but I managed to do two trips. Once I was driving home, I noticed that the computer management was not reset after the service. I texted Riccardo with the pictures and he told me to swing by in order to have the technician to reset the computer. I swing by the same day and the technician was not there. Riccardo wanted me to schedule the computer reset with the same technician since he worked on the car (Which I agreed) in order to get it reset- The car was nice and clean. Great experience thanks to Riccardo . Special thanks to Riccardo for such a pleasant and professional experience.

I have had excellent service for the last 12 years at Stevens Creek BMW.

Derek Elliott did a great job getting some difficult-to-obtain parts needed for repair of my car.

I setup an appointment for my BMW 535i as I was experiencing an issue with loss of coolant and noise during morning startup. Process was very smooth from setting up the appointment to checking-in on the day of service. My service advisor (Ken) was very professional and insightful on all aspects of my reported concerns. All activity and estimates for time were well communicated. As my car was going to be there for several days I was provided a loaner car. Ken communicated with me daily to provide status and actions taken. After picking up my car the reported issues were resolved and the car drove just as good as the day I drove it off the lot. Customer service is very important to me and the folks at Stevens Creek BMW definitely know this and it shows.

I was very pleased with my buying experience at Stevens Creek. They were not pushy at all, including the finance department. When ready for another BMW I will be heading to Stevens Creek. Tam Do is an excellent salesman.

Absolutely Outstanding. The service and professionalism of the staff in the service department was over the top.

Stevens Creek BMW has the BEST customer service anywhere

Took care of everything that we asked and much more,

Our service adviser Justin is great, very professional, and follow thru on details for our best interest.

They were very helpful and knowledgeable. They had someone sit with me and go through all of the 'bells and whistles" of my new car, very nice!

We did some homework (of course everyone does), and drove 45 mins to Stevens Creek BMW after my work. Yes, I believed we made a right decision. It was the end of day, but all staff there were very patient. Kids got some snacks (otherwise, we wouldn't be able to last); we got our new car! Excited!

worked with Zaki in buying a car. He listened to our requirements and showed us the models that would work for us. No hard sell.. felt like. We ended up buying a 2015 328i with 18K miles after test driving it. He spend a couple hours with us, without giving the impression we were taking up too much of his time. Would buy from this dealer again!

Great service by Elvin, who quickly checked me in, set me up with a great loaner, and got my 25k service done a day earlier than expected. He threw in some new wiper blades, which was a nice touch. Kept me informed. This guy in particular was awesome.

Brought my car in and only waited 5-10 min to get my car checked in. Told Sean I hoped it would be done before 4:00pm. Got a text that it was done at 3:30pm. My car is still under warranty so nice not to have to pay right now, but all good.

Smooth intake. Maintenance performed on schedule. No surprises when picking up.

Largest inventory in the Bay Area and had what I wanted. Got a good deal too. My salesperson and supporting staff did a great job through the whole process. Love my new X5!

My experience of the bmw 328i is great but after I got my rear brakes and my fluid exchanges, the advisor I got they didn't vacuum inside of my car. MY advisor before derrick Elliot vacuum inside of my car every time I did a service from him for free along with a car wash. Since he don't work there anymore the new advisor that did my service was ok but I thought he would be able to vacuum my car for free.

I had very good service from service rep Jeff Jones and the young women at the reception desk at Stevens Creek BMW.

I effortlessly created my service date for a 60K inspection online a week before I brought the car in. Once there, a service technician promptly got my key and ran diagnostics, handed it off to Neil Simon, who was my service advisor. Neil came over, we went over all they had seen running the diagnostics, then asked me several pertinent questions. My car was ready for pickup that day just after noon. Everything went as smooth as a whistle.

Our sales person Jojo has been very helpful and she could read my mind. She picked the right car and we made the deal in as little as one hour. I am very satisfied with all department in this dealership. The price and service are awesome.

Took my 435 in for CBS -- basically an oil change, brake fluid and inspection. Also put on new wipers. It was late Friday morning and everything was great except car didn't get done same day and I had to wait until midday Saturday. Sarah Scherzi was awesome as usual. She's ALWAYS at the top of her game and I'm always confident I'll get taken care of. I've been going to Steven's Creek BMW for years and this was my second visit with my current BMW. If you make the appt online you'll likely sail smoothly through the process. Definitely book 2 weeks ahead if you want a loaner. They are a very busy dealership, but they are busy because they are good! The only reason I'm not giving a 5 star rating is because of the delay getting the car back, but the service was excellent!

Excellent service. They try really hard. Alvin was great in working out the car issues. Thank you

Windshield wipers were streaking in the rain so I brought my BMW (without prior appointment) for wiper blade replacements under the 4-year warantee. Stevens Creek BMW quickly replaced the wiper blades, performed some checks, provided some other minor service and washed my car within 1 1/2 hours, all without charge. Great service experience.

After arriving at the dealership, I waited 35 minutes before speaking to a service technician. Cars were lined up all the way to the street. They mumbled something about being short-staffed that day. Once I spoke to somebody, the service went as planned and on time.

They are very Friendly.I had an AC problem.Took the car for service. they failed the diagnose my issue in the first shot. After couple of weeks, I had to take it again for Service for the same issue. They fixed it.

Sohail, Diaa, and Alex all very helpful. All three gentlemen helped in every way possible. Walked out with the car I wanted and I couldn't be happier.

At the beginning it was rough. A week later the salesperson called me and I went to buy the car of my dream.

Their quality of service is pretty much the best in the bay area. My experience varies each time based on the service advisor assigned to me but never had any issues with the repairs done to the car. I've tried the service centers in San Francisco (Pretty bad. They messed up my car once), Mountain view (This one is the worst of them all), Berkeley (I would rate this the second best) and Steven's creek is the best.

They gave me a great price on break pad changes and were competitive on price compared to other BMW dealers in Bay Area. Jeff Jones did a great job. Although I have to say that I was quoted a much lower price when I gave the car in and later i received a call letting me know that the price was wrong and they have a increased quote. This is a bit surprising as they provided me one price over the phone , a second price when i dropped my car and finally a third price which was higher than the other 2 to do the actual work. Their final price was still competitive so i give them the benefit of doubt that their system was acting up. if this happens again then it will become a pattern.

I took my 2002 325i in for a driver side airbag recall. They got it done in reasonable promised time. Too bad I had to wait 15 months to get a potentially life threating issue fixed. Glad it's done!

Everything is nice at the stevens creek BMW, the car is fine and which is the car I want, Manuel is nice to me and everyone there are good! That is a good journey and thanks!

Buying my car from this dealership was so easy and hassle free. No stress at all and the deal was great you don't even have to ask for it. Very transparent on how they deal with customers.

Overall, I'm pleased with customer service at Stevens Creek BMW. I had my X3 serviced there recently and found the staff to be very courteous, helpful and professional. Getting a loaner vehicle was quick and pain free. One drawback was the wait time (30 minutes) to see a service advisor. This was totally understandable given it was a Monday morning. Overall, I felt that the service folks had my best interest in mind and I like that very much. I'll definitely be back for my next scheduled service.

Service Manager, Brian McKeon was great! I really appreciated that he followed up regularly and provided me with updates on the status of the car. Great customer service!

Tyler Lem did an excellent job keeping me informed and making sure everything was repaired properly. Juan Arias was super helpful and friendly as well. Even got my car washed ! Thanks !

Sara, the service representative, was very knowledgeable and so pleasant to deal with. She solved my problem and her estimate was right on the money. Overall just a great experience.

We were stunned that such a large and very busy dealership would still be able to personalize one's purchase experience. At first glance, you would think it was just pushing people through to get them out but, absolutely not. Our salesperson and all Employees we had contact with, made us feel that ours was the only important sale! From test drive, to paperwork, our visit was very enjoyable. I would gladly recommend them for your next BMW purchase!

My service advisor is friendly and has great knowledge on the BMW car. Maintenance service is on time and my advisor promptly called when the service is done. However, the general service area attendance needs to be more customer focus. When I went to pickup my car at around 5:55, couple attendances saw me stopped at the service line, but both of them ignore me and decided to move the parked cars to the back ready for the close rather then helping me. Also, on the complimentary cleaning, the machine wash was good, but the carpets at the back seats were not vacuum at all. My past experiences with BMW were always great. But this time, it needs a little more attention to detail.

Overall they were quick to get me in and understood esoteric issues and addressed them with the vehicle. The one star removed was still for issues with communication. I am glad they have a texting system now, but it seems to only tell you dropped off the car, or it is ready. No status updates on how far along they are with the work order and estimated completion would be super helpful. When I tried to call in on their 800 number on Saturday, they system was in an error mode and I could not get through to sales or service. I finally called the number listed on the texts and the I let the operator know and she did not seem concerned at all and then sent me to voice mail of my service agent who was not working that day. Eventually I was able to get text status on my car. Seems they could do better.

Great customer service from Sarah who went beyond to make me a very happy customer!

Service was professional and I liked the fact that the company used technology (i.e. text messages and email) to schedule appointments and keep you abreast of the process.

Very timely and considerate. I have had service there for over 10 years - always excellent!

I had a situation in that I was taking my wife's 4 year old 328i in for service with less than 8,000 miles on it. And the warranty expiring on the exact day I took it in for service. My Service advisor made sure everything was taken care of that should have been accomplished as if it had 40,000 miles on it. No hard sales pitch on anything.

The price here is probably the lowest and best in bay area. Though the tradeoff is that it might not be easy to get great services since they are always busy and selling a lot of cars. Great patience is needed if you want to get even better deal on top of their sonic price discount. I purchased a new 2016 340i with 55900 MSRP and 4300 sonic price discount. The price I got after bargainning is 51000 selling price and 500 up for my used car trade in.

Very friendly and professional sales people

Had the vehicle and the deal I wanted. Change in BMW maintenance program and hard sell to "refresh" it were not appreciated.

I was happy with the Smog job that was done on my car. Didn't mind to much the 3 hour wait. However, when I got home I discovered there were GREASE MARKS all over the floor where the driver sits. Was disappointed in that! I'm going to try to get them out, only not sure what to use to do that. Any suggestions would be appreciated.

Excellent service for oil change, rep.was very friendly and helpful. it took them good time to finish the service.

The Service Dept was friendly and efficient. Our service rep kept me in the loop regarding the time-line. I was on a tight schedule so I was thrilled to see that they had my car repaired a day earlier than predicted! Very satisfied!

Car was repaired and returned to me as promised. Only criticism is the lack of loaners when car has to be brought in on an emergency basis.

Stevens Creek BMW was extremely fast while still remaining completely efficient when purchasing my latest car. My sales guy not only found a car for me on the lot, ready to go, but also made the process of turning in my old leased car very stress free! Normally this would take at least 3-4 hours however I had keys in my hand and on the road in 2!:) I have used this particular salesman twice nice for both of my cars and cannot tell you how kind, honest and thorough he is!

Went into Stevens Creek BMW and was taken care of by Dave Parker. He surprised us with the car that we wanted and we purchased the car that same day. Very happy with Dave as he was very helpful and gave us a great deal. Thank you so much for making my 1st luxury car purchase such a positive experience!!

I was appreciative that the sales manager jumped in to help considering this was my first BMW purchase. They really went above and beyond and matched what I was looking for. I will definitely be recommending my friends and family here.

I went for brake fluid flush service and spark plugs, the whole process was done in an hour which was very convenient and efficient.

Perfectly satisfied! My service appointment was performed to my satisfaction --- no issues or problems. I would highly recommend them to others!

I recently leased an i3 from Stevens Creek BMW and had a fantastic experience. Their i3 team was very knowledgeable and friendly. Walked off with a great car and feeling very positive about the whole experience.

Final in warranty service. Thorough, on time, and returnEd aclean, washed, fully serviced vehicle. I own multiple BMW and have them serviced at Stevens Creek.

Their BMW Genius that educated us in all the features of the car was excellent!

Awesome service at Bmw ! People at Bmw are very professional people . Rocky is awesome !!

I leased my first new car from Stevens Creek BMW just over three years ago. They treated me well when I had the car in terms of service and customer experience. Everything was too easy. I thought for sure they were going to stick it to me when I returned my car when the lease was up. The kind of nickle and dime stuff that they do to pay for all the rentals they gave me when my car was being serviced. It could not be further from the truth. It was so easy. Ben, the lease return estimate person was great. He walked me through all the details quickly and easily. Then he got me hooked up with Gordon and we went over what I was looking for and he nailed! I got the car I wanted at the price I wanted and it was quick and easy. I am going to recommend them to anyone looking for a car. This was a great experience!

This dealership has a great family atmosphere. I was able to go into the shop and let me tell you, i have never seen an automotive shop so clean and organized. You could eat off the floors it was that clean. The shop is so big there mur of been at least 50 to 60 BMW in there getting serviced if not more. I was really impressed.

Brian, my service adviser was wonderful. Called when he said he would and updated me accordingly. They enough fix something that was not service oriented without charge. He gave me some advice for scheduling my next service as well. Went above and beyond. I'm a happy BMW driver and customer.

Car was brought in for 50k mile service. I also has a list of other things that Stevens creek took care of all under warranty. A loaner car was provided as promised which made logistics very easy. Other than waiting in line for 45 minutes to drop the car off ( regardless of the fact that I had arrived on time for my scheduled appointment) the overall experience was excellent.

Kevin Tran did the great job. Long line to wait before I can talk to my service advisor.

Claude is very responsive and I know I can rely on him for my BMW Service needs.

Kamran was great help and went out of his way to ensure that I was able to get the car home even in the middle of rush hour traffic

Hi Everybody from top to the bottom at stevens creek BMW did a fantastic job . Couldn't be better than this !!! Rax , Peter , Ben , Romeo , sam , & Gill ... such a great professional team!! Thank you All & special thanks to North America BMW people ( keyla &who ever else was involved) for making this transaction possible ! Arash Asadizadeh

Our service writer Brian McKeon went above and beyond to ensure all of our needs were met. We have always had great service at the Stevens Creek BMW. We would highly recommend bringing your car to them for service and/or to purchase a car.

I bought my first BMW from Stevens Creek and would like to praise them for their courteous customer service. Our salesman Mundo was exceptional and assisted us to find the car that we wanted. He was very patient in answering any questions that we had. I would definitely recommend my family and friends to buy from Stevens Creek BMW and look for Mundo. In fact my husband was very happy with my car that he mentioned his next car will also be a BMW from Stevens Creek. Thank You for a hassle free experience and excellent customer service.

The services was very good. The technician did very good job and satisfactory. I will have the same Technician to do my further jobs. Thanks

Purchased used Mercedes ML 350. Good extended warranty coverage options. Honored repair to A/C at n/c. Friendly and customer service oriented.

When my car told me to bring it in I said, Woha a talking car. It did need a few things, tires, wipers, oil, changed oil, an oil change and its general service...And all was well. All joking aside Ken was my service rep and he told me what it needed and got it to me same day. Great service.

Overall the service and the people were great. I was just disappointed with how dirty the loaner car was. There was trash the backseat and spill stains on the seats.

The adviser was very knowledgable, responsive, fast and delivered excellent customer service

The salesperson we dealt with was very helpful and knowledgeable. He guided us through the whole process and helped me find the perfect car at a price that I could be comfortable with.

My service advisor, Julie Passon, did a wonderful job walking me through the steps for my car service. It was quick and efficient. She even called me right after my service was done (within three hours of dropping off the vehicle). Thanks Julie!

Generally nice place, friendly, reasonably efficient , but some problems with the mechanics. In two visits I've noticed: - Tires filled to wrong pressure (didn't notice that the car now has 17" rims versus the factory 19") - Buzz from hood as one crossmember hadn't been tightened properly - Complete electrical failure as the battery terminal hadn't been tightened down

Great Experience, the wait time for my appointment was smooth. Facilities great as well as the customer service.

This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.

Service advisor, Brian J. McKeon, provided an outstanding service. He got all questions answered, and explained all details. Can not ask for more. Thanks Brian

Service under warrrant. Last two questions not applicable. Steve Bertalocci was most helpful. I plans to ask for him again for my next service.

Exceptionally Genius guys. I am amazed by their superb customer service. A loud shout-out for Steve and Jia hao !! These guys went far beyond their responsibilities to make us feel extremely comfortable. Awesome experience than that of Mountain View showroom.

Julie Passon was my service technician. She made me feel at ease, explained me the process. She also helped me with the loaner car and she gave me a call to let me know that my car was ready. She gave my car a free car wash and vacuum. It was a great experience working with Julie.

Had an appointment. Came in o time. Got checked in in about 10 min after I arrived. Waited another 5 mins for my paperwork. Got explained what was going to happen to the car. Got my cost estimate and even got a time estimate when to pick up car. Got a ride to the office, got a call a few hours sooner then the designated pick up time to come get my car, got a call from my account manager who reviewed the bill, told me about a couple of things I have neglected in the past and told him I would setup follow up appointment. Came back a few hours later to pick up car. It was washed and cleaned also. What can I ask for for a simple oil change. Impressive.

Eli at Stevens Creek BMW provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.

Very satisfied with my service Neil was awesome and went above and beyond to make sure I was satisfied. Thanks Neil!

I had a very good experience. The sales guy was very helpful and wasn't so pushy

All the service was great, accurate information, work was done on the expected time, knowledgeable people

I have been going to Steven's Creek BMW for over 9 years and they continue to impress me. My old service adviser had left a few years back, so from there when ever I needed service I would receive a random adviser. This last trip was different, I found a very friendly adviser named Kevin Tran who was very attentive and delivered what he promised. I don't know about you, but for me, integrity and respect is very big for me. He made suggestions for my vehicle and delivered and cleaned it on time. I am so happy with his service, that I will only go to him from now on.

Overall, we had a very smooth, professional and an excellent customer service experience!

Good Service........Work completed in designated time.

Perfect service, my car was serviced correctly and it was washed for free. Thank you guys

Had been looking for a particular Z4. Stevens Creek BMW had the particular car I was looking for. Alex was very straight forward and works very hard to keep things on track. He made the buying experience very easy. This dealership has a huge inventory and a great selection to choose from. I would buy another vehicle from Stevens Creek BMW anytime I am in the market for a new one.

Neil was a great service advisor and all of the necessary service was performed as promised.

I particularly like this dealership because it's nice just to have a smile from all the employees there as soon as you enter the dealership. Not because of my usual service man. To top everything off Kin is an awesome person smile politeness and sense of humor and he get the job done.!

We really enjoyed our new BMW with all the options that we were looking for.. I have been to several BMW dealers and SCBMW has good car selection and price. Great service from the sales personnel also. Gordon and Romeo were very helpful.

My wife and I have been shopping around for a new Z4 for her. On Sat, March 12 I started looking online and found the vehicle we wanted at Stevens Creek BMW - Alpine White/Black Interior 2016 Z4 sDrive 35is. I sent an inquiry through the web interface and was soon contacted by Alex Chui, Internet Sales Manager. Alex was fantastic to work with - very responsive, answered all my questions, and confirmed any details I asked about. Negotiation and credit application was done over the phone. We live an hour away, so Alex worked diligently without wasting any time. We drove to San Jose where Alex met us and quickly offered us a test drive in another Z4 (since the one we were inquiring about was being detailed for us). Alex sent us off (on our own) and when we returned, Alex was waiting by the newly detailed white Z4. Alex then sent us to Finance, where we were introduced to Ebrahim Rahimi. Sinc eit was pouring rain and starting to get dark, Ebrahim worked swiftly to get all the paperwork done so we could get back on the road and head home. The paperwork (contract & financing) was smooth and seamless. We were then back with Alex, who went over the car with us, and made sure the navigation was programmed, and all the basic functions of the car were covered so we could safely drive home. Alex and Ebrahim have both followed up with us to make sure we were completely satisfied - which we are! To summarize: We arrived at Stevens Creek BMW at 3:30pm and we were done and on the road by 6:15pm. The dealership was very busy that day, but we never felt rushed. We felt cared for - the way a BMW buyer should feel - The Ultimate Buying Experience!

Claude was a big help during my last oil change service under a warranty. Very hard work, fast and courteous.

I took my car there for service a few times. I got great service every time. Polite and competent staff. Work was done in the time frame promised. Even if it was late, it was not a big deal because they give a loaner car. Just remember to reserve loaner in advance; it generally takes 2 weeks to get one.

I'm very pleased with the performance of Stevens Creek BMW. I highly recommend them. They're pricing and performance is excellent.

They were able to find a warranty through bmw that I did not know I had. Which covered all expenses minus $50. And put me in a brand new loaner till it was completed.

There always seems to be a special on tracking and my car always seems to need it.

Found the BMW on their website I wanted, as was quoted a great price.. When I showed up TJ was very straight forward and did not try and change the price. Awesome service.

I came for the free BMW maintenance with appointment. The only minor complain I have is that I had to wait for 40 minutes in the service lobby for the assigned assistant who did all the paperwork and took the car in. It was a weekend ( Saturday ) and the guy told me that today it was crazy, other than that it was all smooth and easy. The staff appeared very cooperative and professional. Since this was my first experience with this dealership and that too for the free scheduled maintenance I cannot comment on how they charge and stuff. overall my experience was very pleasant and nice.

I was due for a New car Called Ashley Bunce who works in the offices at Stevens Creek BWM to check what was available on the lot.. Wow did I get hooked up. 2010 Cadillac Escalade low miles, mint condition. Car was being detailed when I went to check it out so back in a few hours for the test drive. This car rode like a Dream. All the bells and whistles..Yes, yes I want to buy it, Went home unloaded my trade in and within a couple of hours I was the proud owner of a New car. I even got a picture with a Bow on top. Great Finance Dept Thanks Bill, and Nasser and the management team, And Romeo Salesman and a Big shout out to Ashley "Your the Best" I just want to say this is not my first experience with Stevens Creek BMW My son needed a car a couple of years ago and Ashley helped us find a Jeep Grand Cherokee for him. It was the first car he financed and it was a smooth process for him too. I can't say enought about BMW. I will be loyal to this dealership and Yes, I am telling all my Friends

One of the cylinders of my car was not firing. That was on New Year's Eve when I drove into the dealership. I was advised to not drive the car and was given a ride to my residence. On Saturday, Jan. 2nd, I was contacted by a representative of the dealership in order to perform a diagnostics test. After the test, I was contacted again both by phone and e-mail detailing all was wrong with the car and with dollar and time estimates to take care of the problem. I was given a loaner car for the duration my car was in the shop. When the car was ready, I was given a break down of what was done and why, with savings in gray areas, where parts were not directly covered by the warranty, but could be considered as quincitential damage. Overall the service was great. The employees very polite. A very professional establishment to do business with.

I took my BMW to have a complete check up and worked with Julie. There was a short list of items that needed fixing. When I was called with a quote and list of things to be fixed there must have been miscommunication . I thought I only approved 1,860.00 worth of work. When I arrived I had a bill of close to 3,000 dollars. I was floored. All of the work that was done was amazing. My car runs much better and I appreciate how quick the turn around was. However, I don't think I will be returning to this dealership bc I feel like I might have been deceived into doing services when I wasn't ready yet.

Good service and Champ is the one helped me. He is very nice and friendly.

i worked with TJ on buying a used car from there lot. He was very easy to work with and comfortable to talk to. I will come back here and would recommend others for their car buying needs.

I was looking for a BMW 550i for my husband . I contacted mountain view dealer first but sales staff was not interested in finding my what I was looking for. I contacted Stevens creek internet department - TJ Singh & he not only found one for me but gave me best price too!! This was my fasted car purchase ever - done with test drive, paper work in less than three hours.

I will gave this dealer or BMW service - is great place to be and plus lot more . One off my hope is one day I will work for this corporation specialty in service department is lots off fun work with Scott fuller

My recent purchase of X5 was really a pleasant experience. I should say it all happened just because of , Romeo B C. Romeo is courteous and took time understanding all my needs on the new car. I really appreciate Romeo and Brain following up with me thru emails and calls with prompt response. Romeo is technically sound with all the bells & whistles of the car. He explained things in detail about the working of all the available options in my car. I was able to get a best deal because of Romeo. I would highly recommend Romeo to my friends. And I will definitely do business with him again. It was really an ultimate experience buying an ultimate driving machine :)

Having never purchased a car, let alone a BMW, I anticipated the worst when walking into this dealership. Luckily I met "Kipp" who not only spent a ridiculous amount of time with me to find me my dream car, but he never played your traditional "care salesman" games the consumer comes to expect when you walk into those dealership doors. Everyone from the finance department, to their management team was spot on and I walked away with a fair deal and a beautiful car. Stop by this dealership if you want to rid yourself of the traditional gross sales experience. Oh and ask for Kipp. He is really a superstar.

Found a Mercedes 350 E on line in the color my wife wanted. Contacted salesman. At first told him of the car I was interested in and said it was sold. Upon later contact said it was still available. Met with salesman and test drove the car. It checked our perfectly. Next negotiated price and they were pretty firm on the price but I wanted to trade in my older BMW conv. At first they suggested I sell it on my own for a better price than they could give me. The price they offered was at the lowest blu book listing. We negotiated for awhile and they finally came up by a small amount. I figured that since I was buying the newer car at a pretty good price, lower then the bb, I figured it was a fair offer. I purchased the newer Mercedes and we are very happy. Overall the completete experience was long and tireing but ended well and we are satisfied...

Great services and good to deal with Great services and good to deal with Great services and good to deal with Great services and good to deal with

I bought a used 335i from these guys, and I found Rocky to be helpful and sincere. That being said, I got the impression that other reps there were just out for themselves so it's probably a mixed bag.

I bought a used non-BMW car and the sales staff doesn't seem very knowledgeable about non-BMW vehicles. I didn't mind since I'm very familiar with what I was looking for!

I worked with Ron Ryan. He promptly answered email inquiries. Unlike some other dealers, he did not provide pressure to visit the dealership until after he'd provided a clear expectation of what he had in stock and what I would pay. I appreciated the straightforward nature of the buying experience.

The dealership was extremely busy and there was no water or coffee at the service/waiting area. People were just keep coming in an buying BMWs like crazy. Who said that the American economy is bad? I made an appointment with the internet manager who responded my inquiry. When I got there, he was with a customer and had to introduce me to another sales person. Everyone was busy with one or two customers, and the check out area was like Black Friday check out counter. Everyone was making payment for hundreds of thousands of dollars. Anyway, this sales person was very patient and tried his best to answer all my questions. I was ordering a BMW X3 35i. They offered the best price here at this dealership. I was also trading in my car. He got me a good trade in price and found me additional incentives. The experience was not excellent due to the fact that the facility simply not big enough to accommodate that many customers. However, they handle everything very well and meet my expectations.

A good dealership that has a small problem returning emails.

Very professional dealing with the sales person. Sales person was persistent, was straight forward. No pressure from manager, etc to offer. I dealt only with the sales guy who came through in the end.

My Wife and I were looking for a gently used 330i with all the options for a good price. We were Jerked around by [several other dealerships]. We made the drive from Sacramento Ca to Santa Clara(San Jose area) to drive and buy the exact model we were looking for. Our Salesman was Greg Stone. With him and the Finance Manager Nasser Massis we were able to work out the best possible deal on the 330i we wanted that worked for both us and the dealer. The Finance Manager came in and greeted us and worked out a deal right there in front of us. No hiding in another office and leaving us by ourselves. It was all straight forward. We did our research on the car. Greg Stone is a stand up guy and he is very straight forward. HIGHLY RECOMMENDED You will probably not find a better dealer in all the Bay Area to deal with. Even The Finance Agent Kim was easy to work with. The Finance agent is the person you dread talking with because they have all the extra Warranties they tack on after they "lock you in". She was very quick, knowledgeable, and not pushy. We knew our options, but did not feel obligated to buy them. We have the exact car we have been looking for over the past 7 months, we bought it at the price we wanted, and we loved the experience that we had with Stevens Creek BMW

My 3 series needed an engine repair. I used the simple online interface and booked my appointment. Showed up on time and dropped off my car to my service adviser. All went straightforward until he tried to sell some bodywork service [small door-ding removal]. First offer was like $200... then after i declined twice price dropped to $125. I feel bad for anyone that actually takes him up on the first offer. Kind of shady. The courtesy shuttle dropped me off to my residence quickly, i was at the dealership for no more than 5 minutes after i dropped off the car. Due to my scheduling conflicts, i couldn't pick up the car that evening [ they had completed all the work in one day], and I was able to pick the car up no problem the next business day and received a complimentary car wash. for those that book their appointment about two weeks in advance, you CAN get a loaner regardless of whether you purchased from them or not. If you're short on time they have an in-dealership car rental agent if you really need some wheels. Overall I was really satisfied with this dealership, its very large and is probably the biggest in the bay area. Lots of staff an amenities like cafe in the service waiting area. -------- Another story:: I had to buy a car cover. i called [another dealership] and their phonelines weren't even working. id get some default 'this number is not in service' response. I called up Stevens Creek right away and got quick responses, turns out they had what i needed and i picked it up shortly after.

What a phenomenal experience! My best ever for a new car by far.... My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great. The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super. I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard "you gotta buy right now" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good. In particular, Franco Karzag who sold us the car, was an easy-going, "how can I help" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: "here's the extras: want anything? OK, cool" I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....