TJ Singh got me a X3, so smoothly and with a great deal. Would recommend TJ to everyone trying to buy or lease from STevens Creek BMW. Management is lucky to have such guys at the showroom, took care of everything from minute to delivery. Thanks!!

One of the best BMW dealerships I have ever been to in my 30 years of driving BMWs. Andy and Fred are the best. Andy is a pro, he listens to his customers and does the right thing. I will be glad to buys my next BMW from them, even though they are 475 miles from my home. They answered each and every concern of mine. I am totally satisfied with my purchase BMW 640i certified.

Fred, Andy, and everybody here at Stevens Creek BMW are absolute professionals! The best car buying experience one could ask for! A+! Will not hesitate to return in the future, and refer my friends and family! Could not be any happier!

TJ Singh got me a X3, so smoothly and with a great deal. Would recommend TJ to everyone trying to buy or lease from STevens Creek BMW. Management is lucky to have such guys at the showroom, took care of everything from minute to delivery. Thanks!!

Uno did a great job of helping me find the right car without undue pressure to simply buy what was in stock. Instead, we tried a number of different cars and then custom ordered exactly what I wanted. I had to wait a month for the car, but it was well worth it.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Good customer service, good price.

It can get a bit crowded at times so it's best to make an appointment. The service is great though! I just leased a car there for the second time and Alec Kisin was incredibly helpful in getting me what I wanted at a price I had hoped for and all of that in very little time.

Excellent used car service and recommended to all my friend and family for used car

Worked with Ricky Tan in buying my 535i Msport package. Great experience, as Ricky had everything organized and prepared. He is facilitating a minor camera alignment issues once the new key fob is received. Knowledgeable, amicable and professional. Thank you Ricky and SC BWM...Alex Cuboni

Beautiful place and team specialy Peter the manager. I highly recommend this place.

Had my engine oil maintenance done here. The staff is friendly, and the waiting area is clean and nice as well. There is also a shuttle service that takes you anywhere in a 10 mile range.

Sara from the internet department was great!

Stevens BMW has a lot new and cpo inventory, also close to home, stuff are very friendly and provide nice services. They have pretty good car loan and we have temporary plate number immediately, that's cool and save time. Sales also help us to go through car features and setup customer options rather than other bmw dealers.

My last 7 cars were MBZs and I went to Austin, TX to visit a friend. While there, I test drove the 2019 X5...fell in love. So when I got home to SF, I "built" an X5 and the only place in the Bay Area that had the color combination and packages I wanted was at Stevens Creek. I drove down to Stevens Creek BMW and my saleswoman was Sara Zhang. She was great. I went there to look at their extensive inventory. She showed me all the 2019 X5 xDrive 40i in stock and found the one I wanted. I told them I would sign the paperwork and pick up the vehicle the next day so they could properly detail the SUV. The next day, I met with Sara and she said they were updating the software. When it was finished, I thought I was going to be able to drive off, but the SUV needed to be detailed more because the door /trunk jams and interior surfaces needed to be wiped down, so that took more time. Once that was done, we met with a Genius who did a good job explaining A LOT of the features, but it would be nice to have them show how to use the Driving Assistance and Parking Assistant (we didn't get to do that). After 3 hours of waiting, we finally drove off the lot and headed back to SF. As soon as I was halfway home, a "CHASSIS FUNCTION" message came up saying that I need to request a service. Funny the technicians didn't catch that when they upgraded the software. Although it said that you could continue to drive, I wasn't going to drive all the way back to Stevens Creek to get it done, so I talked to Sara. She offered to have me bring back the SUV and they would work on it on Monday, or I could take it to my nearest BMW dealership, since it is under warranty. Well, that would be a hassle. I took it into my nearest dealership and they found a sensor was not clipped correctly, something that should've been checked during the new vehicle delivery inspection. Oh well. All in all...I was satisfied with Stevens Creek BMW. I wish they spent more time with showing us how the features worked on the street and spent less time waiting. And, of course, making sure the systems were working properly, rather than having to take time out of my busy schedule to bring the SUV to my nearest BMW dealership to get it corrected later in the week. I love my new 2019 X5 and I'm now a BWM fan!!! Thank you, Stevens Cree BMW!!

I leased a new BMW recently from Stevens Creek BMW. All my initial conversations regarding particulars on the cars I was interested in were either via email or phone with TJ. TJ was courteous, and very prompt in responding to my questions. Once I had settled on the car, TJ made, in my opinion, a very reasonable offer. This eliminated any need for further haggling, which was quite a relief for me. When I got to the dealership pretty late on a weekday after work, TJ had kept the car ready. I finished up the paperwork and was on my way in a new BMW. Overall, I had a great experience doing business with Stevens Creek BMW and would recommend it to anyone looking for a BMW.

There is a lot of room to negotiate if you are buying your car from this dealership.

Rocky Karimi was awesome. He made my visit very happy one and he has answers for everything and flat out honest and frank, straight to the point. He has an inviting/receiving personality. People like him make customers come back often for more business.

Great selection of vehicles, and extremely courteous professional service from Kamran...thank you ! Love driving my new X5 !!

Very fast and effective

Awesome warranty service!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Vinni is very knowledgeable, understands customer needs and takes time to make sure they are fully satisfied.

Have been leasing or buying 3 series here since 2005. There's a precision in Service that was hard won, after years of way too many drivers wanting service at the same time. Current sales force feels more mature, too (although still a bit pushy for me.) Now if we can only get corporate to be more customer focused! I hate all the colors for the 2019 440i's (damn dull to distinguish from their 3 series, I guess) and no 2019 340's are going to be produced. One must wait for an Autumn delivery for those. (And who knows how that will change between now and then!!) They've put way too many of their eggs in the 330 basket!!

Friendly and knowledgeable sales team will get you in just the right car in no time. Good luck shopping for your own Ultimate Driving Machine...

Good car purchasing experience

Friendly service personnel.

TJ is the guy to go to. He made the entire buying experience very easy!

Great experience. great deal. Ahmed was great in helping us select our car and get us the best prices!

Great experience!!!!! Rocky Karimi is a great salesman. Mary Ann Drequito is great BMW Genius. Everything went very smoothly. We had to return current leased 2016 X3 and pick up a New 2019 X3. The return leasing new lease process was done very well. I would recommend all of these BMW employees and this dealership to all my friends and family.

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

Awesome job done in a timely fashion very professional I always get my car return cleaner than when I left it but in the overall hands always satisfied even more satisfied if it was a little bit cheaper but you do get good quality for good service .Tyler is my representative that I come to for my services he is not only professional but a well overall five star customer service with customer service skills and the quality of his time and effort is beyond the level of performance.

Staff here are really good

Good service. Found the throttle actuator issue.

Enormous selection of cars and very knowledgeable sales staff.

Brought my car in for service. Nice friendly staff, clean waiting are with Starbucks coffee machine, tea, free WiFi, and plenty of seating.

New lease on an 2018 I3, Rocky - my sales manager made the transaction as simple and routine as possible. In and out of the dealership in less than 2 hours.

Called service department for a recall that there service department emailed me about. Was told it could take a bit for the parts to arrive and that I would receive a call to schedule the appointment. When I called two weeks later, no parts have been ordered and I was told that the car has to come in first before the recall could be authorized and parts ordered. Had Russ as service advisor and he was awesome and made up for it. Very fair and honest

Kardun was extremely helpful and courteous as was the finance person. Very happy with the attention we received. Richard Brown

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Worked with a great agent, Prac..., who had excellent customer service... His services made up for other little flaws I experienced...

We had an excellent experience with Uno. He went above an beyond when it came to showing us different trims and models. His commitment to making sure we were happy in the end was what made everything so pleasing. All around a nice and friendly experience. I highly recommend you request an appointment with him. Thank you again, Uno!

Very professional staff and excellent service. Alec was very helpful in getting us the best deal for us.

They are very friendly and transparent about the price and service. Also the car I bought was a rare find. Recommend!

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Great service by vinny. Highly recommend

Great experience working with Brian Bader of Stevens Creek.

I have never bought a car an had such a positive experience. Kameren was not only extremely helpful but very honest as well. I think I will definitely come back to him at Stevens creek when I purchase my next BMW. It’s really nice to know that people like kameren still exist. I live in San Mateo but it was worth the drive to have such a wonderful salesperson. At Monica Pribusd

Fantastic Sales and Service. Got the Best Price on my X5. Thanks to my Salesman Ray and the Sales Manager Naser. Great Guys Both. Highly recommend that you get your next car there.

Great personal service and attention to detail made the whole experience pretty easy and painless. Amir was super helpful and knowledgable and kept in contact with us the whole way through.

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

I had a good leasing experience

Sales associate Sara Z was professional, attentive and helpful!

Bought 2 cars at this location, one a BMW and the other an Audi (no joke!). Both times, the sales person has been very good. TJ really took good care of us when we were buying our BMW. I highly recommend him to anyone looking to get a BMW from this location. The second time - we bought an Audi here - it was a used car sitting in one of the sister locations in Colma. Novik personally helped drive the car to the Stevens creek location when he realized we were really interested in it. He gave us a call and set the car aside so we had time to come test drive it before anyone else. Great experience both times. Very helpful agents and none of them were pushy.

Alec was super nice and provided great help in our purchase.

Alec is the salesperson you want to go to. Easy to deal thru email and promptly. Got a very good deal on the 2018 X2 xDrive! Thanks Alec!

Best dealer best choices and best dealer as far as I am concerned. Management team cares and Michael Spencer the GM is exceptional and personable. Steven's Creek BMW is the place to find a car and service will be there for you.

Great experience. Excellent service.

I'd like to say thank you to TJ from Stevens Creek BMW for giving me a great deal on my new X2. The car buying process went smoothly and everyone was friendly and helpful.

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

We worked with Alec from the internet sales desk. Great experience--the car that we wanted to look at was ready for a test drive when we arrived, we already knew the price ahead of time, and the transaction was easy when we decided to move forward. Would definitely do business with them again.

Most people have not-so-pleasant experiences from dealerships after they have purchased the cars. I came in for an airbag warranty for my car and the staff went above and beyond my expectations. Frank Moreno in the service department excelled in customer service. I would definitely recommend this dealership.

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

The sales person Mr Hobik gave me an excellent service including follow up after purchase.

Busy early in the morning but they get you out of the doors fast

They do a good job, but it takes a month for them to bring your car around when picking up after getting it serviced.

Thank you fred, and his team,

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Amir just brought like the best deal to the table, I didn't even have to negotiate once. This was the smoothest lease experience for me ever. I only had to decide on the car and he would just come back with already the best offer to me. Never thought having a bmw would be such a smooth process. All paperwork also took hardly an hour with all e-signing etc in there. I have also leased a Mercedes prior to this and that was a tiresome process (even when you think everything is decided upon, it still took like 2-3 hours for the paperwork and the maintenance package that finance folks sell in the end).

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

Kin is nice to work with for the maintenance. Though I had a couple of bad experience with the other two advisor before.

Alex and MK were very helpful. This was our first experience buying a BMW and needed guidance on our decision . They both made the process comfortable and easy. Now I can't wait to drive that great car!

I leased a 530i xDrive here. Rocky and Ken assisted me kindly throughout the process, bringing me on test drives and reviewing the payment options.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

We recently bought a used 430i hardtop convertible here. We are delighted with the car and the sales experience. Our sales advisor, Hovik Sayadi, was very courteous, patient and helpful. He patiently answered all our questions on the choice of the car, warranty and maintenance contract, including talking to service and finance advisors as needed. He got the car we liked from a different location, kept us informed about its status and made the process of buying very smooth and pleasant. He and his manager took care of the wax and polish and even some paint touchups at our request. All in all, a super experience.

Kamran was incredibly helpful in answering every question I had on the X2. No haggle, no hassle process - what a relief! I love my new X2!

Easy to deal with. Lots of selection.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

The process was smooth and efficient

Great experience working with Kamran Haroon. Would highly recommend him. We had a tight schedule to keep and he was on top of it. We love the car and he took the time to show us all the options. Ask for him when you arrive--he will take good care of you!

Friendly staff. I had a pleasant service.

Excellent customer service and a great variety of beautiful cars to choose from

I picked up a 2019 i8 Roadster a little over a week ago. Steve Hill was my salesman and he was awesome. I didn’t walk in planning on getting a new car but saw the i8 convertible and the rest is history. Steve was very knowledgeable about the car and let us take it for a test drive. He was professional and friendly. He answered any questions we had and if he didn’t know the answer he would find out and get right back to us. He made the experience very pleasant. We have actually stopped in a few times to just say hello to him. I’ve also had the pleasure of working with my service advisor, Gordon. He has also been very helpful and makes sure things get taken care of. My entire experience with Steven’s Creek BMW has been a good one. I am a first time BMW owner and I appreciate the way they treat their customers.

Superior service and extremely experienced counter people...

We love the car and our salesperson Kip Lewis was fantastic.

Hovik is the man! He was very accommodating and helpful. I recommend his services.

They helped me get a good deal on my 1st car! Real nice and friendly.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Gordon is my Service Advisor, love love love him!!! He will never steer you wrong & help you in anyway he can. Genuine 🚘

I recently purchased X5 and I appreciate the sale repecent Vinnie for his good sevice. I would heighly recommend Vinnie and Sohil

Great friendly staff. Super comfortable lounge with Starbucks coffee machine

Pretty upscale operation. Since it is BMW you kind of expect that. It is very well organized as far as the service goes. If you need a loaner car you have to make your appointment 2 weeks in advance. Just a heads up you just can't walk in there and expect one. Closes at 6 p.m. on the weekdays and 5 p.m. on Saturday.

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

Uno understands customer service. He went the extra mile to make sure our buying experience was pleasant.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Quick n fast

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

The price I got on my X2 XDrive28 was lower than BMW Mountain View and Weatherford

I had the best car buying experience here. In a out in less than 3 hours. Hassle free buying. Thanks, my sales person was amazing!

This is the third new BMW my wife and I have acquired at Stevens Creek BMW. It has always been a good experience, but this time was the best. We’ve always ordered a custom build to our liking, and we got a call last week when the car arrived. Our salesman Rocky had the car ready for us and he had one of the dealership’s “Geniuses” show us all the features of the car and help us set up connections between our smartphones and the car. When we were ready, we were quickly shown into the office of the leasing agent, who clearly explained the lease and optional add-ons, and efficiently went through the paperwork with us. The ordering and pricing process has always been very professional; Rocky makes sure that we have gone through the options to pick what we want (and leave out what we don’t need) and the dealership has always given us a fair price for our trade-in. We would certainly recommend Stevens Creek BMW!

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Very nice experience of having business here. Laura Blanc is a great sale manager to work with. Highly recommend for BMW purchasing!

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

The quality of the car is good. The car is washed very clean and tank is filled up. Alex, the dealer helped me to connect my phone to the car. The deliver process is fast - just one hour including the financing process.

My husband and I have had the pleasure of being Rocky’s clients over the past 10 years. He has assisted us with several best BMW lease deals. He truly cares for his clients, and caters to their needs. Thank you Rocky and BMW.

Bought my first lil beamer here 2 months ago. Bang up job. Finally cing was good, overall a good experience... ultimate driving machine baby!!

Great customer service. Customer Sales Agent Mundo was wonderful!

Bought a 2019 530e recently with good price and very smooth process.

Friendly and helpful. Make an appointment on the weekend

Excelente servicio, muy amables! Gracias Ricky Tan for all your help! 😊

Love the costomer services and management. Hovik was wonderful. He put too much effort; listen carefully what I was looking for. 100% I recomend him especial if u need extra help to have a good choice and the rest; u can count on him; And of course Naser(manager)who helped a lot.

Juan Arias helped me what I needed easily and without had to wait. I had my Two kids in my car and he just fixed my car fast without bother my kids.

I got my new bmw from SC BMW 540i and the experience was wonderful. Laura Blanc made sure everything went smooth and great on top of giving me a great deal on my car!! All in all a great experience.

Had a pleasant experience at Stevens Creek BMW. MY SALES REP Ron Ryan patiently answered all my questions and for questions he wasn’t exactly sure the Sales mgr Andy came through. All and all it was a good experience!

They have a huge selection of new and used cars. Friendly sale staff but they are very competitive among each other so I would recommend to stick with one salesman. Do your research ahead of time on prices and options or you could be paying more instead of getting a deal. I've had great experience with Fred K.

Great service and salespeople.

Ken and the staff at Stevens creek BMW were very accommodating and thoughtful in their approach to client service. I drove a long distance to see the vehicle I eventually purchased. The car was cleaned, washed, and waiting for me when I arrived. Through and through great experience.

Juan Arias is the best! He always greets me with a smile at the driveway and I leave knowing he has my best interest at heart. What a guy!

The entire car buying process was so smooth. After visiting many other car dealers, and experiencing great frustration by what seemed like less than honest sales people, at Stevens Creek BMW I never felt pressured or deceived in any way. Brian was great. He was upfront and attentive. I’d definitely buy from here again.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

The overall shopping experience was very pleasant. This was the 3rd time I bough or lease cars from StevensCreek BMW. The sals manager was great to deal with. He was polite, patient, helpful. All I need to do was to enjoy my new car.

Disappointed with the lease return process and the cost to repair bumper scratches

Excellent service and knowledgeable salesperson! Would definitely recommend to friends!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

Overall an enjoyable experience..Alex Chui was knowledgeable ..professional..they got me out of there reasonably quick..the dealership had a lot of inventory to choose from..

Max was awesome to work it. He helped us through various models/options to narrow down the car.

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Ken, Omar and Mary Ann were great through the process!

TJ was great throughout the whole process. Went in there on a Saturday evening to verify my eligibility to lease. Came in on Sunday and surprised my mom with her new car! Go see TJ if you need any help!

I recently purchased an X3 from Ken Liu at BMW Stevens Creek and had the best experience. He helped me find the exact car I was looking for and I couldn't be any happier! He was professional, friendly, and had a lot of knowledge on cars, which made the process seamless and easy. I would definitely recommend a friend to purchase a car here!

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I worked with Kamran and he made the process quick, easy to understand, and answered all my questions

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

The whole process of looking,buying and arranging financing was very professional.I never felt any pressure to buy and most of my questions were not only anticipated,but answered thoroughly.

The sale person, Amir, very patience, and professional to help me out to choose the right car for me.

Purchase of car out of lease end. Worked with Steve Hill.

Very good experience!! The financing part is very lengthy but overall the people who handled my case were very gracious.

Ron Ryan was a great salesman. I highly recommend working with him. Hey was responsive and honored everything he told me. I had to drive over an hour to get to the dealership. He made sure there were no surprises. His manager, Andy was also very helpful. I never felt pressured, yet Ron was responsive to every question I asked and every email I sent. He always responded. He went above and beyond when I ran into an issue after I left the dealership. He made good on his word and the problem was solved. My husband and are are both very impressed. We feel confident referring friends and family to Rob Ryan at Steven's Creek BMW.

I drove a lot more miles than I expected and decided to buy my car at the end of the lease. The 328i is comfortable and gives a surprisingly sporty ride given how smooth the transmission and handling feel. Mitch made the process, easy, painless and fast. Felt like a VIP and I really appreciated the tank of gas and wax/detailed car. Thank you!

Fast purchase, bought the car the same day. Could not be happier.

Great experience purchasing my BMW from Stevens Creek BMW.

We bought IM3 electric car. Ask to see Bryan Eshagh. He is the car salesman for the electric car. I was told by others, he was the expert. He was great. I typically don't like car salesman, but I was really impressed. Another note I want to add. This dealership does not negotiate for price. They get so much business, they don't need to negotiate. Other BMW dealerships only had one i3m. Steven Creek dealership had 18 because silicone valley is located in a high Tech area, unlike any other area. Again, you'll be very happy working with Bryan. Thanks Bryan... The is Bert D.

Unlike your average sleazy salesman, the Internet manager Ron R is professional, courteous and very knowledgeable on the preowned car which I purchased from him. Highly recommended.

I am very satisfied with the help and assistance I received from Fred Khosraviani. Fred is very knowledgeable of the product and waited patiently until I found the tight car that I was looking for. I am really enjoying my 2018 M240i that I purchased from him last week.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Excellent customer service was provided to us during the entire purchase process.

Stevens Creek BMW was great to work with when I recently purchased my 2015 CPO BMW 535i M Sport. The sales person Brian was very friendly and accommodating. Their Finance Manager Bill was a Pro and handled my financing to perfection. I am hoping their Service Department will be just as awesome when it is time to take my car in for service. Great Job Team!

Good buying experience, dealer made an effort to understand what i was looking for.

Dealer is very professional and a lot of experience.

Awesome Internet Sales Team! The entire process from internet search to test drive to purchase completion to delivery was performed by well trained and rectremely Professional Staff.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Ricky tan who helped us with the purchase did a great job in walking us through the whole process.

Booked an appointment to test drive, fall in love, such a fun car to drive

The dealer was really nice and it is the biggest bmw dealer I have ever seen. The price was fair, and it was already competitive that it was hard to cut the price down. The quality of the car was good.

After purchasing a CPO BMW i3 from the dealership, I discovered that the rear brakes make a loud grinding sound when applied on hills. We took the car back to the dealer and the service manager said that this is normal because of the "physics" of hills. Okay, no car is designed so that the rear brakes groan on hills. He could have said that this is not covered under the CPO warranty and we can investigate it but it will cost you $x. Instead he told me it is a feature. That just insults my intelligence and also compromises my trust in the service organization. I would recommend this dealer to a friend for a car purchase but not for service or maintenance.

Manuel of Stevens Creek BMW was so patient & knowledgeable in helping me decide on a car. I would recommend him to anyone.

Excellent service and best Bmw dealer in all Bay Area.

A very busy dealership! I was looking for a 1 year old low miles BMW X5 with particular features, and I drove 3 hours to San Jose to buy from Alec. Unfortunately their website (and listing on cars.com) was incorrect and a few of the key features I wanted (Driver Assist Plus) was listed but the car only had the Drivers Assist package. A big disappointment, but the car was beautiful and still at a great price. The sales team apologized but said they were not in charge of the website and added free floor mats. The finance guy was a bit hard sell (and took more time than I wanted) but I got out without adding all their extras. In the space of a couple hours that we were there, they lost the second key fob (they said that happens a lot around there because they move hundreds of cars each month), and they mailed that to me. So great price but the experience was mixed.

The team at Stevens Creek were good to work with and I would definitely work with them again. We bought a used BMW from them and had it shipped out of state. Shipping a car out of state is a little complicated, so the process wasn't as smooth as buying one down the street. But they were good to work with within those constraints. I flew into town to drive the car and do the paperwork and I was back at the airport 2.5 hours after landing because they were ready to go when I walked in the door.

Gordon was very professional and courteous. He made the purchase easy and painless. I would buy from him again.

Alex our salesman was superb. Great buying experience, fast, efficient. Very pleased with our ourchase, will definitely buy from Alec Kisin and Stevens Creek BMW

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had my BMW 3 series maintained. The overall experience was pleasant and quick.

Very pleasant, all involved did an outstanding job.

I have been coming to Stevens Creek BMW for 14 years. I am very satisfied with the customer service and the quality of repairs/maintenance given to my car.

My husband and went in to purchase a BMW, Mitchell Bettencourt was are sales person. He was such a great help and helped us from beginning to end. We received the most wonderful customer service I had ever experienced. I would recommend anyone to him. Thank you Mitch for getting us a great deal, we love are new BMW

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Rep was Julie Passon and she was awesome. Friendly, professional, thorough. Look forward to working with her again.

Alex was very friendly and informative. He was able to answer all of our questions and made our experience quick and stress free!

Overall satisfied They provide shuttles service but waited little long

We are very happy with our new BMW X1. The price was very good and the trade-in value we received was also very good. They made it happen.

Professional service from start to finish... and with the thoughtful follow up, finish did not mean when I drove off the lot. My sales rep, Manuel, with 38 years experience at BMW, is excellent at explaining all you need to know about the cars, the features, the financing, etc. I'm very happy with my experience at Stevens Creek BMW and know it will continue at the same level of care and service.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Ricky Tan from sales and Perla from finance were wonderful. thank you!

Great people and very helpful! They work really fast and know what they are doing

Great service! Very nice, and attentive service reps! Pretty nice lounge. I think they could do a little better w the location of electrical plugs. There’s only one place to sit that has access to a plug for charging computer while working.

Best car sales experience I've ever had. The greeting was pleasant and sincere and definitely not pushy. The negotiations went smoothly. The financing papers were clear and not rushed. Look for Prac Kalfe when you go because his sincerity is impeccable!

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

Greeted when pulling into SC BMW's driveway from the Stevens Creek Blvd. Progressive interest when the engine light came on mysteriously, of course there was no scheduled visit appointed, but the guys went out of their way to investigate right away. And just my lucky day! A quick review of the diagnostic was a code that linked to a recall on a new technology sensor, replaced and resolved. Who can ask for more while waiting and offered coffee, tea, and danish. I soon zoomed back out onto the wild of the Steven's Creek with my Happy Customer Kit...

Had to take my car in for service due to a recall. Friendly staff, great facility and my car was ready when promised.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

My recent service experience was outstanding. I brought my 2015 BMW M3 in for routine service (oil change, brake fluid service, filters, etc.) and rear brake protection plate replacement (under warranty). My service adviser, Justin Carlos is the best BMW SA I've ever dealt with (and I've owned three BMWs). Making an appointment with him was simple and communication was excellent. He's easy to reach for updates and a loaner car was provided as promised. The service center waiting area and bathrooms were clean. Service from start to finish exceeded expectations- by the time I drove onto their property to the time I left. Each team I had to deal with took the time to explain everything I needed to do and what to expect. Peace of mind is what you get at their service department- and that's priceless. Unfortunately, I am unable to comment on their sales department since I have no experience with them- yet. I live about 40 miles away from the dealership, and it's worth the drive. Thanks SC BMW and Justin for a fantastic experience.

Julie was great. My first time there and everything went pretty well. Glad I came

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Good service experience. Was not exorbitantly charging for the service items

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

BMW Stevens Creek actually fond an additional issue with my car that I was not aware of and fixed that at no charge (part was under warranty), this while as always being very good at keeping me updated on the car, price and when the car would be ready.

My husband and I recently purchased a previously owned 328i in the Bay Area from one of the BMW dealerships. We decided to move service to Stevens Creek BMW due to in adequate service at another dealership. I was lucky enough to get helped by Ricardo who is amazing. He went above and beyond evaluating and determining the exact status of this car we recently purchased. Through his attention to detail and just overall high level of customer service, he discovered a few repair issues that were over looked prior to purchase. He worked extensively with our extended coverage we purchased to have an inspector come to location and approve the repairs to be done. We are really grateful and now feel we safe and that our carnis in great running condition. Especially since our son will be driving it a lot as well. I’ recommend Ricardo and Stevens Creek BMW any day of the week!

My first time owning a BMW and the experience of service dept was excellent.

My dealer was Julie Passon. She was very kind and had good attitude. I was happy with my experience with her.

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

It would be great if the wait to top the car was shorter. The service team is always very busy.

Maggie was a great salesperson and Tiffani a great sales manager, both made the process so easy and pleasant . I will definitely go back to them again

Great service, very friendly and professional staff. I will be back.

The dealership is always very clean and the people are professional and friendly

I brought my car in for a repair for a flat tire. I was assigned an advisor which I did not meet because my loader car became available quickly. Later in the day, I received an invoice via e-mail for $400 for a new tire. I have a tire warranty! No one bothered to check even though it was on my paperwork! I first met my service advisor when my car was ready, I had to point out my tire warranty to him upon pick-up. He gave me a cursory apology and I was returned to the cashier. I saved $350 on my tire by having this warranty(there is a $50 deductible!) I have been coming to Stevens Creek BMW for decades and this is appalling service! Even us customers with small problems matter!

Ken was my service adviser. He kept me informed of the process. I went for oil an change. Got new spark plugs and a battery also. glad I went. i'll be back. Dale

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Very good service. The service is very quick, high quality and professional. The service man can quickly identify the issue and fix the issue in very timely manner.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

HAPPY CUSTOMER.THANK YOU FOR YOUR ATTENTIVE AND PROFESSIONAL STAFF.

Buying experience was perfect from selecting a model, to test drive, to purchase price, to finance.

Bought a used i3 here, and felt pretty good about it overall. "One price shop" so no dickering. Salesperson was nice and fairly relaxed. They had me waiting over 2 hours to talk to the financing dept., so lost a point there--too busy blowing out new Bmers on a Sunday, I guess--but everyone I talked to was courteous an personable, and the car was set up nicely when I got it.

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

I just did my car maintenance, reception of my Ken is very good, very carefully. Check out my car need to do dynamic balance.Though I finally the car was a bit small flaws not fully repaired, but they have already tried them best. Perhaps BMW GT335 this car is flawed.

Everything is very good. Convenient, Enthusiasm, efficient

Good communication and professionalism throughout. Very high focus on best case experience

Service tech very good, but have had many issues in the past, so am hesitant to recommend tia dealership right now.

Very pleasant experience. Starting with the service advisor to the cashier and the young man who brought my BMW to me at the end.

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Friendly and knowledgeable service and great location.

I bought one CPO 2017 320i from Steven Creek BMW last week. The whole experience was very positive! I really appreciate Sales person "Eli" for the wonderful support through out the process. Keep up the good work.

The overall service level is very good. My advisor Justin Carlos, whom has helped me for years are very attentive.

I Was able to get my car back with 2 hrs as stated. Glad I did not have to wait long.

Great Experience. Took my car in because the check engine light was on.

Service was completed ahead of schedule. I was taken on time per my appointment. Very pleasant experience.

Leo was awesome and very knowledgeable. He had the car i called on ready to drive when I arrived.

Great experience! Dropped off the car for service in the AM and in less than 3 hrs the service was completed.

Very happy with a quality services and repairs that the team provided. I will recommend this dealer to a friend.

Thank you Justin & Jason for your excellent service. Completely stress free!

My service was great and was done in very quick manner.

Brought in my car for overheating issues, and the check-in was fast and smooth. I got a new service advisor Elvin, and he was awesome. I was getting an update from him every step of the way, and he was able to clarify all my questions timely. My car was done earlier than expected, and it was ready on the driveway by the time I said I was going to pick it up. They are very good and efficient compared to other service departments, that's why this is the only place I trust.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

seamless/efficient/clean/organized-everything went to plan-well done

overall positive experience. Decent trade in deal and selling price

Did online research and knew what I wanted to look at. Salesman was easy to work with, knew what he was talking about and a nice guy. No problems other than it seemed to take a long time for a simple deal (4+ hours).

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

Service department was informative, helpfull, all work was performed properly and on time!

It was a good experience visiting Stevens Creek BMW. What I suggest is that before you leave they should let you know if your car need any maintenance in the future.

The Stevens Creek Service Dept has always been outstanding. Regular maintenance as well as anticipated upcoming issues are always taken care of.

The advisor Jeff jones was the best advisors I worked with in three years. He was very professional and respectful

Stevens Creek BMW has amazing inventory. I had been looking for a particular set of options on a used 535i BMW. After months of wait, car showed up in my search alerts (thanks cars.com for full keyword search alerts btw). It had low miles, CPO warranty coverage, all the options I wanted. What sets Stevens Creek BMW apart is sales team and their willingness to sort out any issues. Kudos to Fred Khosraviani and his manager Andy for immediately fixing few minor issues I spotted. They are very responsive on email correspondence, not only during pre-sales but post-sales too. Entire sales process, financials and paperwork went silky smooth. I was briefed on every step of the way. 2 days after the purchase, BMW Genius team called/emailed and offered to walk me through the features of the car in person -- which I gladly accepted. Another point I wanted to make is that sales team in general had been really helpful in answering feature questions during research phase; if they didn't know the answer they pinged a genius on the next table and quickly provided me with answers. Overall I recommend this dealership to anyone.

Very efficient and work was completed ahead of the schedule.

Basic service needed, Jeff very attentive, good service, communicating items discovered during check which required a part to be ordered with return the following afternoon. . a one day delay. Communicated quickly upon completion which was done ahead of his anticipated timeframe!

Got my service before my warranty ran out and the service Advisor, Brain, went thru everything and made sure it got fixed while it’s covered. �

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

I’ll be back with my car best customer service, everyone one is every helpful

Worked with a great salesperson -TJ Singh. Found the right CPO vehicle.

Ken was great! answered all our questions and got us out of there in no time!

everything is good other than labor fee/hour which is really expensive, more than $250/hour. i like to stop by this Stevens creek BMW dealer with warranty but not sure without warranty.

Tylor is great to dealing with for many years, always explaining what it needs to be done! Thank you Tylor

Great experience with the entire staff. They made the car buying experience pleasant.

It’s a pleasure experience . The whole processing is three hours, very fast and reliable.

Always happy with the service. I’ve been going to Stevens creek for 15 years and they’re the best.

It was a good experience specially with the sales man Brian.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

Routine service, with one additional item promptly handled.

They friendly and great customer service and specially my service writer Justin carlos always taking care of my cars ?

Very good. From when I made the appointment to picking up my 535i. Very professional,

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

The service is fast and good. Neil who helped me is a nice person.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

It was a very good and pleasant experience. No unnecessary wait.

Love my new X5!!! Great experience with the entire staff, especially Jojo and Alex...they were so helpful and amazing in helping me find the right car!!!

I am very happy with behavior of Julie at customer service.

This is first time to your facilities, and it is amazing for your services.

Good service, would definitely recommend. Ken Quach was very helpful.

Juan helped me put my license plates on this morning and was great! I appreciated his help and was in and out quickly. Thanks again.

Great customer service. Ken Quach was very helpfull, really nice to.

Experience with a no-haggling process and a reasonable price went m. It did take awhile to wait for Finance to be available to do the paperwork, but I guess that's somewhat understandable when things get busy over the weekend. We originally came into the dealership just to look around where our initial focus was likely to purchase a Lexus. But we ended up walking away with a purchase, originally looking at new cars, but then focusing on certified pre-owned after the Salesperson (Gordon Winans who was very helpful listening to our needs) recommended on a CPO car. This is our first BMW.

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

Great easy no issues was surprised on your ability to handle our issues without any delays

Sean Henry is very helpful and informative. He texted me, email me, got me informed about my vehicle status. Glad had his service.

My advisor was great! Fast and efficient. He took care of setting me up with a shuttle that took me to Valleyfair mall while waiting for my car to get serviced. When I returned, he was cordial with wrapping up my paperwork snd having my car washed and cleaned before delivering it to me. Awesome customer service!

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

I had a great experience at this dealership. I would highly recommend Amir the sales representative who was very kind and walked me through the whole process step by step. He was very honest about the car history and guided me through to make an educated decision. Overall this is a very nice dealership. The finance expert Omar Daraz was also very helpful and patient in walking me through each and every option available to finance the car for 60 months for 0% APR for my new BMW i3/REX certified pre-owned vehicle purchase.

My experience is related to Service. They WOW me! I am surprised to see negative reviews about service. I am loyal to BMW, ONLY because of my service team. Let's start with my stellar service advisor - Tyler Lem. He's the adviser you should ask for. TOP NOTCH. When I have gone in over the years, he always greets me, I sit at his desk and talk about what I need and the car. I have met my technician - Matt, who is THE BEST. And then's there's Jason - the loaner car coordinator - simply fabulous. Matt, my technician is superb! When he knows I'm coming in to pick up my car, he always comes out to say hi, explain what the issue was and is warm, friendly and knowledgeable. Matt and Tyler are a phenomenal team and like I said, THEIR SERVICE is why I'm loyal. To others, a customer/vendor relationship is two ways. Take the time to get to know your advisor and technician. The entire service crew is always very friendly and helpful. They are a busy shop for a good reason - they provide support and excellent customer service. Thanks Tyler, Matt and Jason! Love you guys!

It was pleasant as usual. Tyler is very knowledgeable and helpful. The lounge is inviting and warm. Maybe put more reading materials for people waiting. Love the refreshments offered. I have been a loyal customer since I bought my car. They never disappoint me.

I always love BMW, and I think their service is also the best.

Neil at service is great and supportive of the issues

Derek, my service provider could not have been better

I was very happy with my 2015 BMW i3 that was leased from BMW Stevens Creek 2yrs ago. So, I decided to have a new 2017 BMW i3 with a range extender. Ron helped me a lot to get a super excellent deal. Even though it was new year's eve with so many people at the dealer, he was able to finish all the paperwork, financing, returning my old BMW i3 in less than 2 hrs. Really excellent service. I definitely recommend this place to others.

Was in the market for a CPO bmw. Ron in the Internet department was super responsive and thorough. Sonic pricing is firm but absolutely competitive to the Bay Area market. Inventory of CPO was really good across range of vehicles. Steven's Creek should at minimum be on your list to when looking at CPOs.

Brian Mckeon provided me with excellent customer care! I got my car back within the time promised. The dealership offered me a shuttle ride from and back to dealership if needed. The dealership tried to make this a better experience for me since they no longer offer loaner cars for regular maintenance.

Excellent experience, overall. The salesperson was very nice and accommodating. The financing process was straight-forward and quick. I'd highly recommend this dealership to anyone looking for a new or CPO vehicle.

It was very efficient and pleasant. While the dealership had many X1 models on site, we wanted one with a particular exterior and interior color that had to be from another site. Yet that morning we had the car we wanted.

20K mile service.Service rep was courteous and friendly. Waited for less than 2 hours, and got my car back.

Service was good, car was completed as promised. Service personnel were very helpful

I bought my BMW 540i. It's nice. T.J Singh helped me to buy this. He is excellent guy and I didn't go through any hassle.

We walked in just to investigate the 3series cars, and drove out with a 2yrs old lease returned one. Love it. It was the “peacock” blue with the M package, besides plenty of other packages. Gordon worked to get it cleaned and ready for us that day. One problem, he insisted that the driver was a non smoker, but we could smell some smoke. We have now located an ozone machine and are trying to clean the mild smell out of it. The car only had one key, but they made us another one in two days. Thanks. Love the car!

Great place to do business and Rocky Karimi is highly recommended for great deals on cars. I had a pleasurable experience and will continue to go to this dealership as they were recommended from many friends of mine. One of the best buying experiences I?ve had with a car hands down.

Great work! Came in and expected to take a whole day, my car was done quick and successful.

I just purchased a BMW through this dealership and this was one of the best car buying experiences I've had. I worked with Mr. Manny Rezaey (client advisor) which he was super knowledgeable, helpful, and accommodating.Before taking a car on a test drive, Manny gave a very thorough overview of the car's features. After walking the lot and finding another car with a different color that I preferred, Manny suggested taking that one on a test drive to make sure I would like it. So, we did. I met him on a late Sunday evening at Stevens Creek. Prior to going in, I did some research Online but unfortunately I wasn't seeing anything that was fitting my wants and needs. He looked at the inventory and we found a few to look at that were physically on the lot. Never did I feel any pressure from him. Overall I had a very good experience with Stevens Creek BMW and I am really happy with my new 5 Series BMW purchase. I am very thankful with the financing department cooperation and very friendly Stevens Creek BMW employees.Happy Holidays to everyone!!!

On 12/6/2017 I took my 2012 X5 BMW with 43,000 miles to Stevens Creek BMW for repair of malfunctioning front brake sensor. Service adviser Kenneth Evan was his typical very knowledgeable, competent, courteous and efficient director of the repair, but also checked for other recall issues on the automobile. He expedited a very pleasant experience once again for me within several hours, allowing me to reclaim the car the same day. I am very appreciative. Don Prolo

Every thing went as I expected. No issues to report and on time.

The whole experience of buying BMW was really awesome. Our sales rep Manny Rezaey who was on top of his job. He offered a test drive, the explained all the cool features about BMW x5. Also the was professional, polite and amazing all the time, which we really appreciate. Thank you for the great experience, and I definitely recommend Stevens Creek BMW!

Great and honest service, while others failed! No up selling. Highly recommended.

I really appreciate Mrs.Sarah scherzi and Mr Derek Elliot for their excellence service.

Best service advisors ever are Mrs Sarah Scherzi and Mr.Derek Elliot.Thank you.

Often times a dealer will do and say anything to get you in. What unfolds afterwards is often not pretty. Uno - the internet sales manager - treated me with utmost respect throughout my buying journey with him, from the first email communication, to the last point when I drove off the lot in my new car. He did not slip even once throughout this experience. On top of it, I got a very good deal with no stressful or extended haggling involved. Even the finance person was very courteous and straightforward with me. She never pushed me once to purchase extras. I am extremely happy with my buying experience with Steven's Creek BMW! And I'm grinning ear-to-ear every time I drive my stunning, fully-loaded 2018 BMW 440i Convertible :)

My service advisor is always friendly and helpful. A+++++++++

I am very happy with the BMW Stevens Creek Service center. I have a 328i and did my regular service. I think Elvin helped me in the service agent. Thank you BMW!!

Thank you Nasir, Steve & Mark for their help and support. Ehab Khadr

In my last visit and as usual, Stevens Creek BMW gave me excellent service and hence 5-star rating from me. Special thank goes to my service adviser, Tyler Lem, who is always courteous & helpful during my visit at the dealership.

Great service as always - prompt, helpful with all questions and right on time!

Just had a minor repair and alignment done on my 4 series. Riccardo was extremely helpful and updated me during the day on the progress of the car. The service tech did a great job diagnosing the issue and did a full inspection. Rear brakes were worn and replaced. Alignment is spot on. I highly recommend Stevens Creek BMW for all service needs.

They check all the fluids of my car and filled. They also check an small problem i had with my car

The staff is very friendly and helpful. You are treated with respect even at the service department. Kudos Calvin, service advisor

Was looking to purchase a new car and found what I was looking for at Stevens Creek BMW. Contacted TJ (Internet Sales Manager) and he was very helpful. Went to the dealership and they had the car ready for me to test drive. They were not pushy at all and were very accommodating for what I was looking for. Would highly recommend going to this dealership.

My service advisor is very receptive and knowledgeable.

The overall experience was very good. The advisor was knowledgeable and helpful. After paying, it took a little too log for cars to be brought around.

Fast and Awesome service, very detailed, covered all the aspects for the new features of my new car

Steven's Creek BMW is the best. We always have a great experience there, and Neil, in service, is the best!!

I was reluctant to take my car in for the necessary recall service, since I live in Santa Cruz. The service stuff took great care of me. I was able to go home in a nice loaner while work was completed. I got my car back two days later, cleaner and all the recall work done. Great job Stevens Creek BMW. I will be back for the major maintenance work.

I had a great experience at Stevens Creek BMW having service done on my X5. I just hit 50k miles, and needed a tuneup and brakes. Tyler in the service department let me know what would be done, and how long it would take (it was fast), and they got me back on the road in no time.

Very good service all professional.my service writer is awesome ?.

Good service, very good service, I will recommend to other pepole

This is my 2nd lease with Stevens Creek BMW, TJ was awesome!

It provides a great service for taking care the customers, the only problem is the long wait line and waiting time was a bit too long. The others are all great!

The experience was great all the way through. Maggie was helpful, engaged, and not pushy in any way. I got a great price, more than i expected on my trade in, and when i told them i was on a tight timeline, they got me out the door exactly at the time i asked. A really nice car buying experience, thank you Stevens Creek BMW!

Quick and great service ............................

Service is good but Wait too long after service done

I am very happy with your service. Your staff are great! They are friendly and professional

Good Service. Checked very aspect of the car and provide me with more insight details.

I had a pleasurable experience and my service rep Jeff was great

All personnel very attentive, always helpful and willing to go out of their way to meet your needs. Always on time when you bring your car for service.

I had been shopping for a BMW 5 series for some time, and had not been getting good customer service until coming to Steven Creek. We worked with Kamran and he went above and beyond to help me find the right car. He was knowledgeable, not pushy, and was extremely patient! After finally finding the right car, the purchasing process was easy and finance got me in and out in no time. I highly recommend heading over to Stevens Creek BMW!

I leases new BMW X3 at stevensCreek BMW.Gordon helped me. The service was great! The process was faster than it usually takes.

BMW Stevenscreek, Santa Clara I went there for regular service and wall charging. They replaced my wall charging cable and servicing

My service advisor Riccardo provided excellent service and kept me informed on everything that was going on with my car.

I don't like service at dealerships for the usual 101 reasons. But Stevens Creek BMW has done a great job thus far on my 2013 328i. If you must go to a dealership for repairs, this one I recommend.

Tyler Lem, my service adviser did a great job. Thanks Tyler.

I was able to be fit into the schedule for quick repairs (top of antifreeze and new windshield wiper blades) within 24 hours of calling in for an appointment. I lease my car.

Went there to take care of the airbag recall. Worked with Neil, and it was an almost perfect experience. Car was repaired, washed and done on time and it didn't take that much to drop off or pick up the car. The waiting area was great, Starbucks coffee and donuts. The thing is their shuttle runs at the hour, so I had to wait a while for the shuttle, but you can walk around and check out the new i8 or m series while you are there, so it wasn't that bad.

My last service visit was the finest yet I must say .... the loaner was nicer than normal 3 series, the new coffee room was bright, roomy and quiet. Communication from Sean Henry ( service advisor) was spot on. Most efficient visit ever and work on my car was better than expected. Thumbs up

Very busy place, but once you start working with them process is smooth. Have a little patience they are busy

It's a pleasure to do business with Stevens Creek BMW.

Kin was great! I gave it a 4 coz of the wait I had to do for my loaner even after I had a 10am appointment. I didn’t leave the place until after 10:30. Kin texted me the status of my car and he even made the effort to come talked to me and shook my hand when I picked up the car. That’s customer service. Thank you Kin!

Excellent service from Sales Specialist. He was looking out for my best interests.

I have a BMW X5 for 4 years and I always come to Stevens Creek BMW dealership for regular car maintenance services. I can see the shop is improving its service better and better. They remodeled customer lounge and now provided a loaner car service lobby. During last few year, actually I had not have any loaner car (it was hard to request one) for my service. Few weeks ago when I was booking a service, they took the initiative to tell me that they would provide me a loaner car and I felt surprising. Few weeks later, I went there for another service, and they also take the initiative to tell me that they were going to provide me a loaner car. After I arrived at the shop, they ran out of the loaner car, and then they arranged me to rent a car at Enterprise Rental Car company. I do appreciate this service. I can observe that this shop is improving customer service better actively. As you all know, some dealerships along Stevens Creek Blvd have more or less bad reputation about service. Seems this bad situation is not with Stevens Creek BMW now or at least is fading away. I really hope Stevens Creek BMW can continue keeping up and serve BMW customers better and better. I would like to give 5 stars. Thanks.

My car was towed here....after initially ?forgetting? that my car in the driveway waiting to be looked at, everything was great.

I took my car in for maintenance service and they needed to keep my car for a couple days and the rep was able to get me a loaner car and provided great customer service.

Great service with excellent customer interface. Kin Salis continues to keep me a customer.

Riccardo was an excellent person to work with...he made sure everything was done correctly....

We had a very relaxed experience, our Sales Representative was knowledgeable and friendly. The whole experience was smooth and easy.

I have 328! Is close to the end of 4 year warranty. Julie Passon was my service supervisor and she went through all details with us and completed all necessary repairs and services! We have total 3 BMWs and will definitely come back to Julie for service

Derek Elliot was very helpful and informed me of a repair that was covered under warranty.

Excellent. Quick drop off, shuttled to work, and when informed when service started and completed.

Efficient service. No complaints. Best to arrive early.

Ashley Bunce is a diamond in the rough. I can't tell you how awful BMW's service has been in the past. I would cringe walking in. One advisor had his girlfriend write us back because we posted a review. Another advisor, the day after servicing our car (the car would start at my work), told me I had to rent a car and figure out with two small children (2 years and 7 years). Another time, my car came back with 1000 mi extra on it and the excuse was they wrote down the wrong mileage. I can go on with the horror stories absolute horror. BUT.... This time I was pleasantly surprised. Everything went smooth. I strongly believe it was because of Ashley. Where has BMW been hiding her. Get rid of the old and bring in the new. She was sweet, on top of it, and very personable. I actually would go back.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to anyone. Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to any one. And Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

Excellent sales and service. Sales rep was very helpful and accommodating.

Tyler Lem was the BEST. THANK YOU for the excellent follow-up 🖒

It was great to take my car for service and have great service again. Thanks to Kevin for awesome customer service and great communication.

My experience with Stevens Creek BMW was filled with enthusiasm from the sales team to find the car that I will be happy with. I worked with Fred Khosraviani and best to say that I went back the second time to the dealership simply because I liked Fred's style and approach. Fred made me feel at home through out the process and his manager Alex passionately searched to find us the car we wanted. Bill from Finance supported us both before and after the purchase by addressing our need.

Awesome experience and customer service. Excellent 10/10 to my service advisor julie! She was friendly, nice, fast and made my life much easy. She was well prepared when i came to puck up the car. She updated me on time that the car is ready. And she made the whole experience super pleasant.

I took my X5 in for a recall to the front drive shaft. Making the appointment was quick and easy. I had excellent customer service from the time I dropped my car off, through getting the rental car and the return. They completed the inspection of my vehicle at no cost even though they were only doing the recall work. I asked to have front tire replacement and they had the inventory and were able to complete all at the same time.

Excellent Service provider. Neil Simon is an excellent service representative and follows thru on Everything !

I was in the market for a CPO luxury compact SUV and did my research for a few months. I had narrowed down my choices between a Mercedes Benz GLK350, Audi Q5 and a BMW X3. I was ready to purchase the Mercedes because it had what I was looking for in a vehicle - low miles, performance I needed, price was right and options I wanted. I happened to look one more time on the Stevens Creek BMW site and noticed there was a X3 that I had not seen before. It had everything I was looking for as well on top of the color combination I liked more than the Mercedes. I contacted them and set up a time for a test drive. When I arrived on a Saturday they were extremely busy so it took them a little longer than promised to get me behind the wheel. Alec Kisin was my sales rep and he was very good. He apologized for keeping me waiting but when it came time to do business he made up for it. The test drive confirmed that this was the car I wanted. Alec worked with me to match the price for the trade in of my Lexus GX470 SUV with what Mercedes was going to give me as well as working to lower the advertised price of the BMW to be competitive with what the MB would have cost. He also made the whole buying process less painful and spent the time going over my financing as well as sitting with me behind the wheel of the car and explaining all the features of the car to me. The finance dept also was great, I can't remember the gentleman's name but he was very helpful as well explaining my loan and the options I had available to make my monthly payments as low as possible. When I came back later in the afternoon to drop off my old vehicle and pick up my new one, Alec threw in some floor mats and key fobs, pen etc, to seal the deal. I really appreciate the customer service and I have really enjoyed my new vehicle as well!

Great Sales person. Didn't get pushy trying to put me in a car that I didn't want just to make a sale. Gave me a courtesy ride home since I had my car when I bought the new one, washed the car, filled up the tank, a little gift of pens and key rings, low interest rate, overall a good experience. The finance process was a little lengthy but it was a busy day as it turned out, so understandable.

Unfortunately no car fit the criteria my doctor friend had. Had to eliminate BMW because of some instances of awkward cabin design. The X5 was closest but still couldn't get her to say "I must have it." The search continues...

Went in to get my car service Sean was awesome and super professional! Took care of all my problems and needs !! Definitely would recommend!

The service advisor, Sarah, was awesome. She was very responsive and kept me fully informed of the progress on my car.

Staff members are very friendly and professional. They took care all I needed very well.

Great service, great communication, great experience overall

Service was excellent. Good loaner car and staff was courteous

I had my X5 in for a safety recall this week @ SCBMW. It all went very well and I was especially pleased with the way my service advisor, Kevin Davidson, kept me informed by text of the status of the work. Thanks, Kevin!

My service advisor was helpful, courteous and respectful, as was my experience with the rest of the staff. Thank-you!

From making the appointment, bringing it in, and picking it up fully washed, very professional treatment.

Very professional ,clean and on time shuttle service worked fine work done as promised and did not up-sell other products

They did a great job fixing my car. I will not go back mainly because they charge too much.

Great dealership. Always good customer service and communication. Big thumbs up.

Just moved to the area and needed to do maintenance and service recalls. Glad I picked this location. Service specialist was nice and had my car ready as promised. Shuttle was quick and efficient.

Thank you my service advisor Riccardo that took care of my BMW maintenance and kept me well informed through the day.

I cannot express how thankful I am for my service mgr. He went above and beyond to help resolve my issues. I appreciated that he constantly updated me on the progress/issue of my car during service time. Thank you Edgar.

Justin Carlos at Stevens Creek is the best service advisor. He's not only professional and thorough in reviewing and setting expectations on scheduled work, but also just a super nice guy. Someone you feel you can trust, which is what you need when dealing with automotive repairs. My last visit Justin helped me with was for a recall, and even though my car is now out of warranty and the work was free, he treated me with the same excellent customer service as always.

Recently I was passing through San Jose on a Saturday afternoon. After the Genius couldn't tell me what a warning light on my dash meant, I decided to go to the nearest BMW dealer, which was Stevens Creek. It was 3:30 pm. My car was taken immediately and they made an assessment by 5p even though they appeared to be very busy. In that short time my car wasn't able to be repaired but I learned I could drive it safely until I reached home. When I had tried to make an appointment at a nearby dealer I was told it would be at least 3 days, so I was extremely pleased with the service I received and would definitely recommend this dealership.

First time into SC BMW for service. Had the 1200 mile Service for the M Line. Overall, I was very pleased. They move a lot of cars thru there on a daily basis. I had a little wait to see a service advisor and upon picking my car up. That said, they got my service done in an expeditious manner and the car was ready earlier than promised. My service advisor (Derek) was friendly, professional and very knowledgable. He made my experience a great one.

Took my car in for service (tire pressure sensor) and we where lucky to have a good representative who reminded us for recalls. Steve kept us in the loop by text. Once I was able to pick up my car the service crew was attentive and friendly however when I got into my car I saw my insurance in the back seat floor along w/ some other items? The items where located in the middle console...not sure why these items where in the back sea floor t? Did someone go through the console? If they need to move things around I have no issue, but please place them back.

I brought my 325i in for an airbag recall. The dealership loaned me a new 325 to drive, and completed the job in short order. They even washed my vehicle. However, I was presented with an estimate of over $6,000 to perform repairs, The repairs are needed and I appreciate the estimate, but dealer prices are outlandish. $92 for a lower radiator hose? A Gates hose is $17. $80 for a fan shroud available aftermarket for $27. On and on it goes. And the hourly labor rate, wow. Thanks but no thanks.

I took my car in for regular maintenance. The service team there was very friendly. They assured me they would contact me to let me know when it was ready. I went to Santana Row for lunch, gotta love that! I received a text after I finished lunch. (perfect timing) My car was ready and looked great! The Quality Team washed and looked like they waxed it too!! Thank you!!!

I had some problem with my engine light.So made next day appointment and Justin was really helpful and he followed up every single procedure and informative as well.

Супер!!

Rocky was great. Made ordering and taking delivery of my new X5 M easy.

I recently bought a BMW X3 from Stevens Creek and enjoyed the great experience with service from Amir. Not only did I get the vehicle and the options that I wanted at a fair price. The number one thing that impressed me about the service was the ease in how Amir and I communicated prior to meeting face to face. I get so annoyed by having to waste time playing games visiting dealerships acting interested, and then not, all to get a price I am willing to pay. I communicated via email and text with Amir which was not only convenient but remarkably modern considering that this was the only dealership in the Bay Area who was willing to communicate in the same manner the rest of the world does on a regular basis. Amir was fair professional and above all respected my time and decisions. Instead of putting on the hard sell Amir was able to answer all my questions and keep the pressure off of me.Iif you are in the market for a BMW I would certainly recommend Stevens Creek BMW

Ashley is great, kind and gives very good Customer service!

Free coffee, fast replacement and great people A+

My service advisor, Ken was knowledgeable and provided excellent service. He kept me up to date on the status of my car, as I chose to wait until my car was done. I am extremely happy with the service provided and will definitely return here. Thank you so much, Ken!

Had to take my 2001 330ci in for that Takata airbag recall. Setting up the appointment over the phone was a cinch, as was dropping off the car. Neil Simon was my Service contact and was fantastic in ensuring my car was taken care of. He even gave me his direct mobile/message number so I could get in touch with him immediately if I had to. My car was finished earlier than expected, and Stevens Creek BMW even gave it a complementary exterior wash! Fantastic service experience overall.

We brought in our 2 BMW vehicles for recall service. Our service advisor Ricardo was very professional, friendly and helpful. He took care of our service needs very well as well as helping us in getting a loaner car. Thanks.

I'm on my second car in 12 years from Stevens Creek BMW. Service is always great. Thank you Juan for taking care of me yesterday!

I love the staff here at Steven's Creek BMW! I bought my 330i here and have always had a positive experience dealing with the Service team. From the parts department to the loaner car crew to the detailing squad, I always feel like I am getting the BEST customer service!

Great experience with Stevens creek BMW, last weekend I got my dream car 2018 M3. My sales man Mr Gordon Winans help me a lot, very nice and friendly, also very efficiency, only take less than two hours to finish purchase process including negotiation.

Excellent service and really take care of their customers

I've read some of the reviews, and it seems like Stevens Creek treats most of its customers well but could do a better job of following up with dissatisfied customers. I had a good experience, although I'm glad I photographed all the items (key fobs, manual, entertainment system remote etc.) I turned in with the 528i I was returning when I leased a 330i from them. I want to plug Alec Kisin--this is the third car I've purchased or leased from him. I had to wait to see the F&I guy but he apologized and I used the time to sit in the cube of a salesperson who wasn't there that day and pretend I was waiting for a walk-in ;-) F&I guy extended the factory warranty for free (I verified) and without me asking. I've been buying new cars since 1991 and I'm not the trusting sort, but Stevens Creek seems to exemplify the way the industry has changed over the years. Got the feeling that they're very aware that their performance is graded, both online and by Sonic.

So far I enjoy working with BMW Stevens Creek and hopefully, that could keep up with the expectation...

Smoothest car buying experience of my life (and I hate buying cars). I had all of the paperwork completed before I even walked in the door. I took the car for a test ride, and withine an hour, I was out the door in my new BMW. I worked with the internet sales team and they were great! I highly recommend Fred and Rocky to anyone looking for a great deal on a BMW.

Everyone is very helpful. I bought my Nissan Murano there and it was service by a wonderful team of BMW people. Thank you

I've only gone in twice, however, each time has been worth it, I don't want to say I look forward to going back because the first time I needed a battery and yesterday the car I recently bought was sold to me with bald tires...not from this dealer and it caused a blow out, so I will see them again for a service appointment in about 3000 miles. Thanks for everything Jeff.

I have been a customer at Stevens Creek BMW for 15 years. Neil is my adviser and always takes care of me, making sure my car is running properly and safely. I really appreciate Juan in the service area, between the two of them, they make me feel like part of the family.

Juan always greets me and my old service advisor is no longer there so I was assigned Derrick he was great and gave me updates on the progress airbag replacement and 10k tune up. Happy to have someone new. Thanks SCBMW

My most recent visit to Stevens Creek BMW was excellent!! Jeff Jones was my Service Advisor and he made sure all my needs were met with respect to the repairs of my car. Because I live on the Central Coast, I needed a service rental car in order to not miss any work due to my car repairs. Mr, Jones made sure a car was made available. Everything went smoothly and due to the impeccable service I received, I'm contemplating purchasing a newer version of my 325xi.

I am giving five stars, because of the great customer service provided by my advisor Mr. Henry. They needed to order spare parts for my car, and Mr. Henry gave me a beautiful BMW330i loaner car to use over the weekend. When I received my own car back, some other service light went on right when I drove off from the parking lot. I was a bit upset about it, because I was heading for a long car trip and I really needed my car back. However, Mr. Henry provided me a service rental car for free of charge until I returned back from vacation. Seriously, you can't find a service like this anywhere else! Mr. Henry did a great judgment of the situation and fully earned the stars. I will bring my car car back to the service to this location regardless of the long lines.

My experience with Stevens Creek BMW has been excellent. There have been some major repairs, they did the job on time and took care of the problem. My service advisor is Ken Evan. He knows his craft, communicates well, and is friendly.

Customer service very helpful. If you look for the coupons, the price is very competitive to outside shops

These guys at Sevens Creek are second to none. you'll always have a peace of mind whenever they fix your vehicle.

I want to thank Steve Bertolotti for always being on his A game when it comes to servicing my car and giving me the best options. Steve Bertalocci is very transparent and has always made me feel like I'm a part of the team. My car is in Tip-Top shape because of the help that I have received from Stevens Creek BMW and I trust them with my car and my family is car immensely.

I need to thank Mr. Dave Parker for all the help and assistance he provided me when i purchased my X3 just 2days ago. He was extremely patient and very helpful. Customer service was excellent and started recommending them to my clients , family and friends.

Always busy but always professional! Newly renovated reception area is cozy and comfortable.

Brought my X3 in for its regular servicing. Worked with Ken Evan again and he was great. Kept me informed and made the whole process timely and efficient. My only criticism is I had to schedule my appointment several weeks out in order to get a loaner car.

Top notch car buying experience. Ask for Romeo.

Stevens Creek BMW made the car buying experience painless and easy. I literally walked in there at 9AM, took a test drive, came back at Noon, and was out the door with a new car by 1pm. Ron, the rep who helped me out, was courteous and professional, and quite frankly, very down to earth. I never felt pressure to buy, and service was excellent. One thing I think SCBMW can improve on is having more resources/better training for questions about their e-drive vehicles. I'll give you an example: I asked specifically if the i3 REX that I was about to purchase would take a performance hit when driving on the range extender. I was told with certainty that the answer was no, and that the i3 would drive in comfort mode with no hit to performance on the REX. Come to find out, through first hand experience, and then confirmed after some digging on the internet, that the car does indeed switch to eco + mode after driving on the rex, once the battery charge hits below 3%. This is not a deal breaker for me, nor would it have been when I purchased the car, but these are the kind of things I'd expect to be told at a premium dealership. There were also some other things like charge point cards or evgo cards, where if I'd known I could pick them up at the dealership, I would have. Having said all that, all in all, the experience was great. I've been back a couple times since to pick up some items, and the staff is great. I recommend SCBMW for your car buying needs.

Last week I was bit worried to take my car for servicing to this center because of my previous experience was horrible. Surprisingly, this time I was lucky enough to have Ken Evan as my advisor. He was polar opposite to the last one. He is polite, mannered , took time to go through the complete list of services my car will be needing. He was responsive when I called and got me back my car on time. I am hoping Stevens creek can hire more advisors like him.

I recently took my X3 here for a recall fix. Everyone I interacted with was courteous and helpful. The waiting area was nice with a variety of seating options, free wifi, and beverages. Even though I was only in for recall work, they did a cursory check of the basics and noted some things that were needed. I greatly appreciated the courtesy car wash! Overall I was pleased with this experience.

They are so busy because they are so good they try to accommodate everybody and not turn anybody away. They are working hard and a hustling to juggle everybody that's there and give the best customer service for the people that show up. I've seen service people missed their lunch skip their lunch and eat lunch on the go so they don't take a break and keep people waiting! Everybody needs to be a little more patient and let them do their job and not go in there with the attitude like you're the only customer there that matters! And one more thing I had scheduled a loaner car and when they ran out they went to an outside rental agency to get me a car and get me on my way you will not find service like that anywhere!

Customer service was very good as they took a great care of my car issues. In addition, I had a car loaner too so I'm always on the go.

I was a bit dismayed to see so many cars waiting "to be seen" at 10:45, my wait time was about 20 minutes. Since I had no clue as to what was wrong with my 98 Z3 I had no grand expectations of her being fixed that day. Tyler Lem kept me up to date as to what was wrong and the cost of repair. Though admittedly I am more old school, the texting was asked and answered i a timely manner. Personally, I would have preferred phone calls but I was given a choice. I was extremely pleased with the level of knowledge, courtesy and professionalism shown by Tyler. Note to Managers: cut down on your appointment times and perhaps the service area will not appear so poorly organized.

I'll give a shoutout to my advisor Tyler. He gave me a great customer service to my BMW. I gave him a 5 stars.

My advisor Derek is the best. My first experience was not so wonderful, since Derek became my advisor the last three visits I've had absolutely no issues whatsoever. He is very thorough and make sure the car is check from top to bottom. He is very knowledgeable about the BMW cars and any questions that I have he answers and without hesitation.

Personally, the sales person made my experience a 5 start. just love the way Ricky Tan handle the entire transaction. Very friendly, professional and lay back. Demonstrated so much interest in helping me even tho he was not the person that had to asssit me. Therefore pls be sure he gets the recognition he deserves. I know Gordon was supposed to helped because I did the request online??? Makes no sense to have such system in place . Not quite sure understand that peocess.But; from a very satisfied customer Ricky get 100% commission if I was the one making the decision based on the way he carry himself and his talent to sale and make the customer happy,confortable and accommodating. I really like he's relax attitude and knowledge about the product. Also the lady in finance Yesenia very nice as well and accommodating . OVERAL I WILL DEFINETELY GO SEE RICKY AGAIN AND RECOMMEN HIM, Buy another car from him🌟🌟🌟🌟🌟 HOPE HE GETS FULL COMMISSION BECASUE HE REALLY WENT THE EXTRA MILE IN HELPING ME 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Alex Chui made the purchase of my Z4 a pleasure. He provided great follow up customer service as well, which was really appreciated.