Everything was good. One minor thing is sales missed out that $750 Clean Air rebate. They found it out after we spoke to the manager.

Mansoor helped me look at the car I wanted and he was nothing but nice and helpful let me test drive them and he made it easier for me to pick which model I wanted with the correct price I would 100% recommend working with him cause he really takes his time make sure you’re satisfied!!!

Great service. Very customer focused. 5 stars for Kin Salas !

I set up a service appointment and set up a loaner car, the car was a bit spotty on the inside but soon realized it was from disinfecting the vehicle for the next customer I'm 100% ok with that as it makes me feel better and safer against this Covid19 issue.

By far, the BEST experience I have ever had buying a car. Hats off to Alec!! He had me in a car within 24 hours. Got to the dealership, everything was prepared, and I drove away with the car - all in less than 1 hour!!!

We just bought a car from there and the people were very helpful Especially The sales representative Alex He helped us to find a right vehicle for us we appreciate We had very good experience there. Thanks

I would send every baby of mine now and future to Alec at Steven’s Creek BMW. He took care of me than my dad could have ever hoped. I am proud of him for being my dad when mine was in Arlington, Texas.

Manuel has been very helpful during the whole purchasing process and very upfront on the price and process. The whole purchasing experience was extremely hustle free and I would strongly recommend him.

Fantastic buying experience, no stress and friendly environment. The service department is great as well. I bought 2 BMW pre-owned ones and traded in my old cars… they always matched or exceed the Kelly BB values of these trade in and treated me fairly … I also got a much better APR for my loan compared to the offers from other dealerships

Fred did a great job and addressed every question I had.

Smooth process and very nice people.

Excellent customer service, lot more discount offered in terms of package as well as for Trade In vehicle also. I would highly recommend this place if you planning to go for a BMW vehicle.

I had a very warm and Great experience with BMW Stevens creek I purchased my second car from BMW and couldn't be happier with the experience. Steven the manager and Jonny and the rest of the team were very friendly no pressure team who are attentive, professional and efficient. They took time to answer all of my questions, provided payment options and generally were extra friendly. I love the new arrangement they have done at the showroom. Lately I have frequently visited BMW I must say every one who works at BMW they all are extremely professional friendly and kind people steven the Manager at BMW was very easy to work with the place is very clean and professional throughout for my trade-in auto and the whole process only took about 30 minutes. I am very happy with my second purchase from this professionally managed awesome friendly team , and certainly I would recommend BMW to anyone looking for a "new" used car, and I really appreciates a fair, simple, stress free experience. A big Thank you to the team at BMW and I am looking forward to the future purchase with them

I had Mansour Z. as my sales representative, he is an awesome person with a great attitude and is always online. Pros in Stevens Creek BMW: 1. their used car (I brought used) is fairly priced. if you want the car they have or know what you want, you can get a great deal there. 2. the car is perfectly clean and full of gas when they give me the key. 3. they provide a variety of types of financing/leasing loan options with competitive rates from other vendors. it's the same as you can search online with a faster process time, I get the car in only ~2 hours. I like the transparency they have. Cons: some 'managers' will make you feel uncomfortable when you try to negotiate the price. In general, I had nice sales with a pleasant purchasing experience.

I just leased my third 3-series from TJ at SC BMW, and he and his colleagues were very helpful as usual. For a dealership, it's pretty chill, and the paperwork doesn't take as long as it used to. As for service, I've gone in for scheduled service plus rodent damage, and each time it's been timely and predictable, with great communication. Definitely give them a shot if you're in the market for a lovely new or used BMW.

I chose this location over BMW Fremont because the cars there are overpriced and have way too many miles. I came here yesterday after finding the SAV that I wanted online. Not realizing I walked in to the wrong area, a nice lady in service called a sales rep for me and the rest was history. My consultant was Tejinder aka TJ and he was AWESOME!! He was very professional and kind during the entire process, which is appreciated, and that explains why he has so many work awards at his work station because he clearly is a hard worker and deserves the recognition. I wasn't at the dealer as long as one would normally be when purchasing a vehicle. Also thanks to the financial advisor (I believe his name is Bill) who thoroughly explained everything as I was signing paperwork. I bought my first BMW in LA 4 years ago, but it was time to upgrade for more space. Both experiences were pleasant which is very important to me and also the reason I will be a lifelong BMW owner. My only complaint is the length of time it takes to receive the decal for the license plate. It takes far too long just to get a sticker.

Really good experience buying a new BMW. TJ got me the car that I wanted with color, combination and edrive. It was seamless experience. TJ was patient and very straightforward and professional. Finance dealing with Bill was very very professional and nice. Thanks BMW Stevens Creek. I would say one of the best experiences buying a car.

Got a X3 model from Stevens Creek BMW last week. Johnathon Ngo made entire purchasing process smooth and professional.

First off, I went to Stevens Creek Porsche and with the chip shortage, the salesman was a bit arrogant and flat out said there is no negotiating since the chip shortage that someone will pay the asking price for the Porsche I was looking at. So no negotiating. I left and went straight to Stevens Creek BMW and the first person to approach me was "Mansour". I told him what I was looking for, and he didn't even have to look at his inventory. He knew what he had on the lot and showed me a car. Took $2000 off immediately and we had a deal done within the hour. No back and forth haggling me, No four square, just straight forward. I drove away with a car that I really enjoy and even with a chip shortage, dropped the price a little bit to meet the monthly payment I wanted to be at. Thank you Mansour, and thank you BMW of Stevens Creek.

I had a very good experience with Alec Kisin who helped with the purchase of a new car at Stevens Creek BMW.

Really nice people here, took my Z4 in for some maintenance and got an M440i as a loaner, it quick and easy, best BMW service center ever 🥳🥳🥳also shout out to David K, he great.

I guess your dealership experience really depends on your service advisor. I’ve been coming to this dealership for years and was never been satisfied with customer service provided by any of the advisors. However, I was very impressed with level of service provided by David. He was gentle, quick, and not trying to sell unnecessary services. Thank you !!

Mansour helped me with my car purchase and made it very efficient. He is friendly, very knowledgeable and helpful.

Friendly staffs and detailed services. I am going to switch to this dealer from now on. My service representative is Gordon Winans and he is very responsive and helpful.

Michael Stanton was a great. Help me with the purchase, very helpful and great attitude. Everyone else was friendly. Nice dealership.

Uno took good care of me while I was there and helped me the navigate the different options on the certified ones. He showed me the options as he gauged what I wanted. I wasn't too sure when I went in. I am never am. It is always a mix of like and value for money but he did a really good job of ascertaining that balance. He is still following up with that good service even though other car salespeople would just ignore you.

It's known a tough time to get a good car this year during COVID. However, the sales reps, Prac and Manuel, took care of my needs and got me the car I was looking for. I did pay a little higher as expected, but I'm very happy with the car and the service I got from them. I just want to say thank you to Prac and Manuel for the service.

That was a great experience! In this market it’s hard to find something that makes sense, and the sales team was quick to find the perfect fit for us. Liz and Puru were patient, and you could tell that they care about getting you the best deal possible.

Ron Ryan got me the price and car I wanted. I am loving the new ride.

Great service team at Steven’s Creek BMW 👌

so so

All the process was easy and smooth from beginning to end. My car had a low mileage and was at a good price. Fadi Ghabeyan went above and beyond to answer all of my worries and concerns and to make me feel comfortable throughout the transaction. Definitely ask for Fadi; I promise you'll be pleased and satisfied with his help.

Loved the whole experience of getting my car’s usual service done here. The employees are very friendly and explain you everything very well. The waiting area is very good along with free refreshments. The time estimates given are very accurate. One suggestion is that they should provide basic Wi-Fi in the waiting area since my network was not healthy in there.

Thanks to April (the sales rep) who helped me with the car selection, answered all my questions and did the test drives with me. Appreciated the help and I am glad to find the car I like!

Great experience working with Jayne. Did 4 test drives across a few days with her, until I finally found the perfect car for me. She always answered questions/concerns promptly. Solid dealership with fast paperwork processing.

Mansour was the best! He helped with throughout my deal, made sure all my requests were met and fulfilled in a timely fashion. Excellent experience at SC BMW.

Had a great experience being assisted by Puru & Livia

Johnathan (lease retention) was amazing. Best customer service I’ve ever received from Stevens Creek BMW. Henry (finance) was also kind and patient too guiding me through the process

Great!

My husband and I purchased 2 vehicles from Stevens Creek BMW and Prac assisted with with both purchases and he was nothing short of amazing. He was very kind, knowledgeable, patient and genuine. He is the type of person I would buy a car from!

Sales rep was up to date on all the cars in CPO and new. Worked hard to get us exactly what we wanted.

Very exellent

Great service!

I have been taking my car in for service for years. Their service department is pretty great, very friendly, and great customer service. When it was time to purchase a car Jonathan was there to answer all my questions and found me the car I wanted. It was really easy with the no hassle pricing or pressure to purchase right at that moment.

I've had good experience overall. No haggle price isn't for everyone but it definitely saves the hassle. I also went to refill my car coolant at a later date and it was free of charge. So that's great. Haven't done routine maintenance here though.

I purchased the pre-owned vehicle of BMW X1 in Stevens Creek. The vehicle's maintenance of interior and exterior is super clean. The Alec, the best dealer ever, gave me a great offer compared to other cars, and I finally chose this car. He is also super-nice and clear without hassle. It was a great experience for me with Steven Creek to purchase vehicle because i'm quite new in the US. I highly recommend here if you're considering the BMW.

I received excellent services from Steven Creek BMW service reps. Very satisfied.

Missed the donuts in the waiting room, maybe soon. Find the service costs to be intolerable ($125 to replace wiper blades, ?$117 to replace engine air filter??). Either the service dept. overcharges or BMW has a lot of redesign work to reduce routine maintenance. I will go an independent BMW certified repair shop next time to so I can compare annual maintenance costs. I previously had a Lexus and the annual maintenance costs for 10 years were not close to what BMW charges.

All The staff members were really helpful. Great atmosphere.. very warm delightful.

Great Deal!!! Very satisfied. Thank you

Having visited multiple dealerships I can say Steven Creek BMW stands way above the rest. I interacted with TJ and he was a gem of a person. He never forced me into the decision and was in fact convincing me to try out more cars before making a call. Once I decided to buy the car the whole buying experience was a breeze. TJ ensured that everything is ready and streamlined. TJ ROCKS!!!!

Great service

Thanks to Alex. My friend was buying BMW X5 and we needed quote on issue. Alex explained in detail about the issue with patience and gave quote. Entire staff is helpful and good service.

Matt was very helpful in explaining what could be the problem and what will be done to diagnosis and solve it. The vehicle was ready at the time he estimated.

It was very pleasant. Alec helped us in getting our car ready and delivered quickly.

Service was to perform a warranty passenger side air bag module replacement. There were only minor delays checking in on my arrival. The technician was friendly, knowledgeable, efficient in answering my questions. The car was ready, washed and waiting on receipt of both a text message and a phone call. All pandemic protocol was in place and carefully followed by each and every employee I encountered.

Make sure you look for Alec.

Nice

Kamran @ Steves Creek BMW is fantastic! I went during the holiday weekend and it was buzzing with business and a wide selection of great options. Kamran was attentive, kind, very informative, listened to my interests, and helped me find exactly what I was looking for. Working with him completely turned around my experience engaging with car salesman. Can’t recommend him enough; reach out to Kamran if you’re looking for a new BMW!

Kamran @ Steves Creek BMW is fantastic! I went during the holiday weekend and it was buzzing with business and a wide selection of great options. Kamran was attentive, kind, very informative, listened to my interests, and helped me find exactly what I was looking for. Working with him completely turned around my experience engaging with car salesman. Can?t recommend him enough; reach out to Kamran if you?re looking for a new BMW!

When you call them first time, ask for TJ. He is really a helpful client advisor. Finance dept was way quicker than any other dealers I have had experience with. Happy with the deal I got on my X3.

Helpful client advisor. Quick finance dept. Happy with the deal I got on my X3.

Rocky rules 12 years there and knows his product

I had a great experience with Stevens Creek BMW. Working with Alec Kisin who guided us thru the build your own model process, explained every detail and eventually delivered a car in time with very smooth transaction. It was my second time to have a business with Alec. Thank you.

The Customer Service is great, they take the time to address any questions that you might have and provide the financial options that matches your needs.

The X3 PHEV is a great car! There is plenty of power. I drove from San Jose to LA today, and it climbed up the Tejon Pass from Grapevine effortlessly! I am still learning all the functions of this car as there are just too many to get familiar with. I am in fond of the head-up display- allowing me to keep my eyes looking straight forward. I do wish plug-in has more EV range. It is supposed to have 18 miles but I only get 16 as displayed on the dashboard after a whole-night charging.

We hadn't bought a car in many years, and honestly wasn't looking forward to the experience. But it ended up being very pleasant. We felt very relaxed, never felt pressure, everything was laid out for us-no surprises, and our salesperson Prac was friendly and helpful. We even shared a fun place to go with his wife back on the Peninsula. The finance guy was great too. The follow up has also been encouraging, texts and email checking on us and our purchase.

Got a very good deal here,good customer service.

Very easy and friendly experience.

Alec was great. I told him the car I wanted and when I would be there and he got everything ready for me by the time I got there. He didn’t haggle with me or make it difficult in any way. He was very friendly, gave me a walkthrough of all the car’s features and how to use them and left me with a full tank of gas and fully charged battery. Thank you

Alec and Livia were extremely helpful and went out of their way to make sure that my business with Steven's Creek BMW was easy. Since I was an out of state buyer and a car enthusiast, I required very specific information and Staff at this dealership never hesitated to provide any and all information I asked for. I am very very pleased with this deal and this purchase. Thanks guys!

Please ask for Ken Quach!! He will value your time and give you a great deal! I compared his offer to all other dealers and none of them can beat it. Great guy and very pleasant buying experience.

The staff is exceptional from start to finish. A++++++++!

This is our 4th buy on this BNW dealer. It?s always a great experience and accommodate our budget.

Very happy with Kamran, the sales agent.

Great experience with BMW team specifically Mansour

Excellent customer service from the start to purchasing my X3 M40i. Thank you to Johnny Ngo.

Fadi Ghabayen provided a first class service. He was knowledgeable about the car and worked with me to purchase the car.

Great! Gordon Winans and Barrie Pedersen went above and beyond to be accommodating, friendly, and professional.

Excellent service, high quality work, great warranty coverage.

T.J. and the other staff were attentive and sought me out immediately when I arrived. T.J. was knowledgeable and courteous, and worked to find me the right model of i3. He didn't try to upsell me on a newer model, and gave me space to discuss my thoughts with my partner and my father. He was very helpful when it came to answering my questions regarding the financing policy, and efficiently guided me through my paperwork.

Mansour was fantastic.

Great service, love my 328 and now my 330. I take turns driving them.

Great - Friendly - Professional - Clean - Organized - Fast - On Time - Services

This was my quickest car buying experience ever. We arrived at the dealership on a Saturday, went home to do some more thinking, then got a call on Sunday with a "deal" that we couldn't refuse. Working with Manual was pleasant. He is very respectful to listening to what we wanted out of our next vehicle. He showed us a couple of different models when we finally settled on two vehicles. On the day of purchase, he had our car washed and detailed. And since our turn around time was so quick, he invited me back to meet with him to get dedicated time to learn about my vehicle's features.

Great service and an awesome ride. Thanks Fred!

Overall, very pleasant experience. I would purchase from them again

I had a seem less experience in buying my BMW X5. The sales person Michael Spanton was excellent. He was friendly and provided me with timely information and feedback. Overall, highly recommended!

I bought a new 2021 X5 xDrive40i here. I found the exact matched vehicle. I traded in my used car and drove away with my new car the same day! Thanks to Puru!

Great service and relatively fast though the whole process. Manuel was very helpful!

The service advisor April was very helpful. I had issues after them Sevice that I had to return back. This time the Foreman Chris was extremely helpful and did a fantastic job of diagnosing the problem and fixing it. Overall great experience.

Frank is very helpful, patient and understanding. His customer service skills and expertise his beyond exceptional. He goes above and beyond to really make sure the customer needs are met.

Very good experience. Came here to get my first BMW. First class experience. Management: setup a self serve coffee station

Fantastic ‘End to End” and Coast to Coast service. I purchased pre-owned sight unseen, Ron in sales and Livia in finance teamed up to get this done for me and shipped to Florida. Vehicle showed up ahead of schedule and shipper was very accommodating to the drop. Well done Stevens Creek, it is customer service like this that most have forgot. Thank you.

Loving the experience shopping here! Got my dream car and the sales team are warm-hearted, detail-oriented and professional. Perfect place to buy a car!

Fadi was amazing during my car buying experience!!! I would recommend him and Steven’s Creek BMW to anyone in the market for a new car!

Very fast an friendly service!

great experience with our 2 year i3 lease update 2021: Now on my 3rd i3 a 2018 S in the proper color!

Very smooth testing and purchasing experience. They had the exact car I wanted and sold it for a fair price. Prac was great to work with! I have been coming to Stevens Creek BMW for a while now and their team is definitely among the best.

Overall a great place to buy a car. Processing the paperwork took a long time so be prepared to wait a couple of hours when going on a weekend.

Really good service！！！！the best price you will get in bay area

I am very satisfied with the sales manager. Give 10 points the highest evaluation. Thank you！

I worked with Fred , he’s awesome , super friendly and reasonable guy. Highly recommend.

Gordan has been the most helpful service advisor I’ve ever had with any brand. He’s always so friendly and willing to go out of his way to help myself and my husband with our needs. I always make sure to schedule an appt. With him specifically when we go in, because I know we’ll always have a wonderful experience.

Had a good experience, Customer representative was good, got a good deal and low apr. highly recommended

Very professional, knowledgeable and courteous staff. I have been a long time client for 25+ years and am still satisfied with your service.

I'm happy with the car and Stevens creek Bmw is awesome facility, thanks Alec for the help with explaining all features and making a choice in all those packages that Bmw has.

I forgot the name of the person who helped me at my last visit, last week. I believe his name was Frank (I'm not sure) but he’s one of the managers there. He was great, knowledgeable and friendly.

My experience was amazing, starting with the 5 stars customer service of Manuel Gouveia.

Mansour Zareasadabadi, our client advisor was greeted us as soon as we walk inside, he was very nice and answered all our questions patiencely. He offered us drink and snacks while we were waiting for the purchase process. We had a wonderful experience.

Kamran Haroon, was our salesperson. Because of him, we had a five star excellent outstanding purchase experience. It was a pleasure making our car purchase via Kamran. He is so professional, and followed up when needed. He is a huge asset to Stevens Creek BMW. We will highly recommend him. Patti E. & Katelyn R.

Great service, simple process, there is a reason why I got my car again and again there, smooth operation as expected from BMW.

outstanding. Professional, punctual

Clean, professional service. I get depressed looking at all the new cars while mine is getting an oil change. 😅

I was searching for a particular color combo and was calling many BMW dealers and one of my friends being a loyal customer shared Alec’s number. I know how much I troubled many salesperson for the vehicle and features that I was looking for and Alec Kisin the last person I met. And from there I couldn’t move for any alternative. Alec was so friendly, helpful with lots of patience. He will definitely make sure that you are 100% satisfied with what you buy. I almost finalized 2021 BMW 430i which I did a test drive, and before confirming and at the nth moment, I wanted to check any other vehicle with Harman Kardon audio. Listening to the audio I dropped 430i but still Alec was so patience to show me other inventory. I left the place And I know how many times I called up Alec again for the next 2 days and not a single time he lost his patience. And Finally decided to go for M440i which has Harman K. The vehicle was shipped to Arizona(now you might have got some idea how I was crossing boarders for the vehicle I was searching) and Alec has sent a surprise gift to me. This is my first vehicle and I got the one I am looking for from a good person at a best price. And most importantly coming to the price, Alec made sure I am happy and I can assure that nobody can beat Steven Creek BMW in the bay area for the price they give. Thanks to Steven Creek BMW and Kudos to Alec Kisin

As a walk-in customer, our first experience with Stevens Creek BMW has been very pleasant. Our client advisor, Prac Kafle, is great. His patience, thoughtfulness, and excellent services have made the process so easy for us. During the process, Prac not only addressed our numerous questions but also worked with us to reach a reasonably good deal. I highly recommend Prac Kafle and Stevens Creek BMW.

The people were good and patientful to explain and give all the options available. Ask for Alec and Thomas (Manager) who helped with great discount.

My day started with an emergency at work which delayed me in getting to the dealership at my scheduled appointment time. I made one simple phone call and the receptionist made me feel like she would have done anything to get me in on the same business day so I could get the required service. She provided me options and I immediately felt relieved. When I arrived she actually walked up and called me by name and let me know my service professional would be with me momentarily. He was there in a blink of an eye and almost as quickly my car was ready to go. Washed and ready when it was brought to the front. I couldn’t speak anymore highly of the team at Steven’s Creek! I live in Monterey and I wouldn’t take my worst enemies vehicle to that dealership. Your dealership is my choice hands down! Thank you all!

Kudos to Johny Ngo true professional guided me in getting this wonderful and excellent car X3 M40i. Keep up the good work!

My experience was amazing , my salesman was informed, friendly and knowledgeable. He explained the difference between all models which lead me to an easy choice at the end.

I’ve never had a more pleasant/easy car buying experience! It took 20 minutes the day I test drove and another 20 minutes with the finance department the day I picked it up! I stopped in to test drive a beautiful X3 and TJ had it waiting for me ready to go. I have always gone with Toyota when buying a new car, but after experiencing the technology and comfort that you get with a BMW, I will never go back. I decided to go with a certified pre-owned X3 that was still under warranty and Stevens Creek BMW added to the warranty, so I felt covered. In the past, buying a car felt stressful, but these guys are amazing and make everything so incredibly easy! Thank you Stevens Creek BMW! I couldn’t be happier with my purchase!

This dealership has everything I was looking for. Great selection. Highest quality cars. No pressure. Great prices. And they really went the extra mile to prep the vehicle, including having a small ding removed perfectly, and replacing 2 tires ! Great place to do business with! Our salesman was professional and responsive, and the finance officer made the experience the BEST!

This dealership has everything I was looking for. Great selection. Highest quality cars. No pressure. Great prices. And they really went the extra mile to prep the vehicle, including having a small ding removed perfectly, and replacing 2 tires ! Great place to do business with! Our salesman was professional and responsive, and the finance officer made the experience the BEST!

awesome dealership!

From start to finish, this experience was perfect!!!

Sales was very helpful and not pushy at all they had patience and explained the buying Process and all the features on the car Finance Dept. was helpful and very friendly it made the time go quick

Easy check in process. Getting my loaner took a long time because the porter was out to lunch. My advisor Tamir was very pleasant, polite, and communicative. Would definitely recommend to other BMW owners to see him for their service needs.

Sales was very helpful and not pushy at all they had patience and explained the buying Process and all the features on the car Finance Dept. was helpful and very friendly it made the time go quick

I had great experience here as I have been here many times before

The service rep April Montello was fantastic. She went above and beyond to get my car back in shape asap but most importantly to get me set up with a loaner. I would have been stranded in San Jose if not for April's professionalism and persistence. Thanks April!

The engineer was very kind and gave us enough information to understand the invoice. We were staistified with the service.

Communication is always the most important factor that matter to me, and Ken is always great at keeping me informed. In addition, you guys pick up & drop off my vehicle really saves me time. Thank you!

Fadi is a absolute pleasure to work with, from the first conversation to when I left the dealership in my brand new BMW. He was with me every step of they way, answering all my questions, and explaining everything. He also got me a amazing deal on a hard to find car, and made sure I am happy with my purchase. Thank you Fadi!!

Great, from start to finish.

We were assisted by Jayne, who did a great job of helping us with the purchase of our car. She was friendly, helpful, and did an excellent job of following through. We really could not have been happier with our experience there.

David was amazing very helpful and went above and beyond.

It's always easy to get service done and since my car is newer they take care of everything including a loaner drop off which is super convenient!

Alec was very helpful. He made the purchase smooth and went over all the details of the car with me.

Gordon and team were exceptional and the service was perfect.

Ken Evan took care of my initiate request along with all the services that was close to date. He kept me updated with the status. Flowless execution with a courtesy vehicle. Thanks for the good work.

Took my car in for oil change and spark plugs changed , Brian my service rep was very help-full and made sure all my questions were answered before and after services .

Great experience buying a used BMW X3 at Steven’s Creek BMW!

Great experience 👍with Steven creeks BMW all the staff very friendly and helpful I am so glad 😀I bought my X5 from them thanks to manager Mr Ibrahim

I was very satisfied with my vehicle purchase at Stevens Creek BMW. The team took excellent care of me. They had the car that I wanted, and got it ready for me to be able to drive it away the day I test drove it. They made excellent recommendations about an extended warranty. They even filled my new car with gas and returned my rental car. I would definitely buy another car from them again. Thank you!

I'm so glad I choose Stevens Creek BWM to take care of my car. I was expecting a bad/expensive experience after my Check Engine turn on, but Tyler Lem just explain in detail what where my options and he will take care of my problem. I'm so glad and thankful with him because he go further than needed. I'll recommend him to my friends that own a BMW.

I found the car I wanted online and was able to work out all the details with Stevens Creek BMW, including transacting the purchase paperwork, loan and arranging transportation all remotely. They were great to work with and I love my BMW!

This was my first time purchasing a car at a dealership, I was nervous about the process. But gladly Alec assisted me and my fiancee through the process. He made our visit to the dealership great, such amazing customer service!

I had a great experience leasing my new BMW M440i from Stevens Creek BMW. My salesperson Ron was great to work with, answering all my questions, and making the transaction super smooth. I was in and out quickly, and would highly recommend Stevens Creek for anyone out there shopping for your new Ultimate Driving Machine.

Professional, courteous and beyond fare. Was an extremely easy purchase, thank you.

Last year my rating was a one star because I had a terrible sales experience. I left many complaints with the process as it made me think that the sales had no idea what they were selling. This year, that totally changed. Frankly, I didn't expect much, but Jonathan Ngo was above and beyond! Quick response (last year I had to even call receptionist to get ahold of sales), detailed explanation on the car (last year I was told to watch youtube), a reasonable negotiation (last year no negotiation at all), and even tips on add ons that wasn't included in the car. He rocks! Not sure anything really changed from last year -- maybe I met the right person, but it did give a thought to re-consider. I'm likely return. Thank you, Jonathan!

Experience was great, was helped right away and left with my dream car!

Last month I wrote a review about Stevens Creek BMW, and I’m keeping it up because I believe it’s a good thing it went from that review to this one. First, I’ll be the first to give credit where it’s due which brings me to Stevens Creek Blvd BMW that deserves some recognition for going above and beyond after a scathing review from me last month. Arthur is the employee I am referring to, I hope he gets every single accolade available because he is the reason I am now a SUPER satisfied customer. Thank you Arthur for; waiting for me, finishing what you had to fix in 15 minutes, your politeness and finally, your cheerful disposition.

I had exact specifications on what I was looking for. Manuel Gouveia with Stevens Creek BMW understood what I was looking for and within a day, I am now driving the car of my dreams. Short on time, Manuel and Stevens Creek BMW assisting in making this purchase so effortless. Manuel Gouveia is the 'go to' if you want a really good car!

Manuel Gouveia and Stevens Creek BMW made it so easy to now being the car of my dreams!! You would never go wrong with this combination!!

Well what can I say. I cannot write how I feel about this dealership and the employees they have here. I drove from Hesperia ca. To this dealer that’s 410 miles one way from my house . I told the sales associate Kamran that I will be there at 7am to purchase the car from them. I was advised that sales don’t open till 9am. But kamran told me that if I was really going to be there at the time he will be there with his boss to help me with my purchase. When I got there at 730 he was there to help me. And I’m really happy with my purchase. thanks to Kamran. For the help and fir been there so early

Everything was awesome, they have really good customer service and man the vibe was perfect. Professional and humble, very key, Shout out to everyone that helped me that day?

Ask for Mansour, he is amazing. He is gonna find the best deal which is matched with your taste and pocket.

Enjoyed buying my BMW M4 from these guys! Great team, quick maintenance and always helpful!

Amazing service, fast and very professional!!! Extra thank you to my service advisor Tyler and to John Maroudas providing outstanding technical expertise and who kept me updated on the whole process and applied discount for great value.

They have a great courtesy staff, had a very good experience dealing with them. I will buy my next vehicle from them, when I’m ready to buy.

I made this purchase completely over text and email and a brief phone call and the car was delivered to my home. It was awesome and they were so accommodating.

Fantastic

Great customer service. Mr. Uno Unenburen was the sales associate whom helped. He was very professional and helpful in choosing my car.

Thanks you Juan Arias for fixing my car. I was low on coolant. Really quick and friendly service!! This guy deserves a raise. Also, wanted to make a note about the customer lounge. It is very beautiful and they have free Wi-Fi.

My experience was great right from the start. It was very organized during check in and Tyler walk me through what to expect. The service was quick and the price was fair.

Prac and his manager were able to.work with us and our negative trade in to get us in the X5 and payment we needed.

I arrived and was checked in almost immediately with a friendly introduction by Chris, he first checked my car for any body damage and I was grateful for that as there is none as I take pride in my vehicle, I told him of any issues I had that I wanted him to check, I collected it the following day clean and all issues checked and where needed serviced, thanks to all the team

Frank Moreno is an excellent service advisor, super professional and very helpful.

I had an amazing experience when purchasing my BMW 330i Manuel my rep took the best card of me and left no request unfulfilled this was by far one of the best purchases I have made and all thanks to the service provided at Steven’s Creek BMW.

I had the greatest experience with Armin J over at Stevens creek BMW. He had sold me a new M2 CS & he was very knowledgeable & super friendly which made the deal very smooth. Thank you to the finance team over at stevens creek bmw as well. Everyone was extremely pleasant to work with, felt like I was in & out the dealership in 20 minutes. Highly recommend Armin & the team for your next BMW.

My service technician Tamir Owens did an excellent job keeping me informed on the status of my vehicle during a long a grueling repair time that took 40 days total to complete.

Car agent was accommodating and kind enough to explain the details.

I did not appreciate that a product/package that we didn't ask for was installed on the car and sold to us without our knowledge.

Mr. Mansour was great. Very patient with me. Helped me find a great car. Thanks!

Very easy process on getting my new vehicle!! I am very pleased with Fadi.

We had an excellent experience at Stevens Creek BMW and would recommend this dealer. As avid BMW enthusiasts we had a hard time deciding if we wanted an SUV or Sedan. Puru our sales manager was very patient and let us drive a range of cars. His service was excellent. We also really enjoyed working with Livia the finance manager.

So happy with Gordon and his assistant

The sales team is amazing I worked with Johnny and prac. I bought to cars on the same day a 530e and a 740e. I would also recommend any body looking for a no hassle place to buy a car shop at bmw Stevens creek. The sales manager is also nice to work with.

Kamran and the team made the buying experience seamless and worthy

Great experience and service from everyone at the dealership. This is the reason we continue to purchase vehicles at Stevens Creek BMW.

Great customer service and great price for used certified BMW.

Knowledgeable personnel, no pressure, great selection of new and used cars.

Alec Kisin made all the difference. He was quick, efficient, knowledgeable, professional, kind and considerate. Within 20 minutes of being at the dealership Alec had already figured out what I wanted and found the car for me. He wasted no time in taking me through the paperwork and once the sale was done we kidly spent lots of time with my daughter walking her through all the features of the car and how to operate things. I would definitely buy another car from Alec.

I was shopping for a new 2021 M240i and, unable to order one before possible delivery in at least 4-6 months, decided to look for a used one. Stephens Creek had a "cream puff", lucky for me. It has only 5700 miles and is in perfect shape. Actually it really looks totally new, except for tire wear. The drivers manual had never been opened! Ron Ryan, my sales person made the purchase process as easy as it can be. AND, he delivered my M240i to me (75 miles from Stephens Creek), the next day. I am totally satisfied and would recommend Stephens Creek and Ron to anyone looking for a BMW within 100 miles!

The car got her on time and I was very happy with the service and response to my questions when asked.

First time I fell comfortable to buy a car Jadid the salesman is nice, not pressure, and the paperwirk easy all the team doing great job. And they give it 200dls gift card super nice.

I told one of the sales guys, Fred, months ago what I was looking for and then to his credit, I took my time committing. When I finally got around to it, he had the exact car I wanted that day for the same price I was paying for my previous car - but this one was a 2021 version (it's 2020). I called him and he said, "I just got it in and have it saved for you." Fred took me on a test drive and showed me all the perks. I was in and out of there in a couple hours with a fully loaded 330e with the exact colors and features I wanted. Thank you Fred!

I purchased A CPO care from Stevens Creek.. the experience of having a flat price with no negotiation required was very much appreciated

Ahmed K was my SA. He was great to work with and true professional. Reach out to him for deals.

The service was great, we worked with Fadi who helped us get a great deal.

Friendly sales personnel made buying process very easy

Ron with the Internet Sales department made the entire process as smooth as any car buying experience that I've ever had. From the time I arrived to the time that we left the dealership in our beautiful Mini Cooper S Clubman was just over 90 minutes and that includes my trade-in as well. The deal was straight forward, no back and forth, just settled. I would recommend Stevens Creek BMW, and the Mini Cooper brand as both excellent.

Excellent experience. Everyone is very helpful and accommodating.

I have been visiting BMW dealerships for the past 10 years and leased and bought multiple BMWs. The cars are the same across dealerships while the purchase experience varies and that's the key decision-making criteria. My experience at Stevens Creek BMW was exceptional and special thanks go to Mansour Zare for making the deal process pleasant. He patiently offered multiple test drives for different models to help me pick my favorite car! I love my BMW 2021 340M and I can't wait to go back to Steven Creek BMW in a few years and ask Mansour to help me with my next car. The sales process doesn't have to be painful, rather a phenomenal memory; you just have to find the right salesperson and dealership. If car shoppers still doubt where to get their dream car with a reasonable price along with a pleasant memory, I would highly recommend stopping by Stevens Creek BMW and talking to Mansour Zare! The nicest Car salesperson you ever met and trust me, you will get a fair deal. Mansour, you are AWESOME and a great asset to Stevens Creek BMW! THANK YOU for spending hours and helping me with my dream car!

We had the test drive and the sales were nice to introduce the car. They were helpful to answer about the car and financial. We boought and pick up the car in the same day.

I just moved to San Jose and one of the first thing to do was buy a car, and it should be a German one. Stevens Creek BMW is an exceptional car dealers, because they both have the volume of cars from which to choose from, and help you as a potential buyer to select the right car for you. My sales representative, Jayne, went to extra ordinary lengths in my journey to select the right car. My decision was truly open and we test drove conventional fuel, hybrids, and fully electric cars on my many visits to the dealer in 4 days. Mark is one of Stevens Creek's geniuses. He was high knowledgeable in the make models and trims and able to quickly pinpoint which models contained the features I most desired. Overall I would and will recommend this dealer to any other potential car buyer.

Great deals on next years models that just started arriving. Friendly sales people.

Alec worked hard to help us get a great deal on the vehicle we wanted. He was efficient and communicated well. Him and his team made sure the transaction is as smooth as possible.

Great service, great experience. Our salesman was exceptionally helpful and we got in, got the paperwork done and out within 2 1/2 hours. Hope that our next car buy will be just as good.

closing out old lease early and getting new lease was painless. would be better if there were more cars available for new lease to choose from

My salesperson, Jonathan Ngo, went above and beyond to ensure that I had a great buying experience.

Excellent Customer Service and follow up. Our second vehicle purchased from this dealer. Would highly recommend them to anyone.

Ron was an absolute pleasure to work with from start to finish. By far the easiest car buying process weve ever experienced. Cant thank Ron and his team enough for their hard work and stellar customer service.

I had inquired with 3 different locations prior to visiting. From email communication to sealing the deal. TJ was great to work with!

Jairo was outstanding in his knowledge and service.

Kamran was amazing through the buying process. We got a great deal and experience. I will come back to buy my next car.

The service is no long they same due COVID precautions. Very little interactions.

Great service, friendly staff

Good service from Alec and team. Overall was smooth and when there were hurdles, they got it solved eventually. Overall quite positive experience. Recommended.

I purchased a BMW X3 from Steven's creek a couple of weeks back. Overall experience was pretty positive. The process was straightforward and the dealers were eager to negotiate a good deal and answer all questions I had. Special shoutout to Ryan Victor who has been very helpful with helping me understand the car and the initial services. Very approachable on the phone and friendly and knows his cars. Only small nitpicking I have is that the interest level from the dealership was pretty low initially when it seemed like I was there to just explore the cars, only once I finalized the BMW X3 did the interest go up.

Professional, friendly, courteous service and the best prices around. My second X5 Hybrid from them. I easily custom ordered it online in minutes with no downpayment and got it super fast. A rebate and discount too! I won't go anywhere else ever again and they are 140 miles from my hometown! Rocky and the team did an excellent job! Ask for Rocky, but all the sales team is great.

Leased a 330i. Everything was amazing. The salesperson explained the features pretty well.

We had a great experience with Ron and enjoyed the car buying process.

Kamran was so helpful in our decision to lease our new X5. This is the second BMW we bought from Kamran at Stevens creek. Well buy our next from him too! The dealership had lots of cars to choose from.

Several times I have seen a car I wanted at Stevens Creek BMW, but not enough for me to make the two hour drive. This time was different. The exact model I wanted was on the lot and I knew it was on the lot. I contacted the staff and made arrangements, drove down, bought the car and drove back home as a very happy customer. The friendly and personable staff made the experience very enjoyable. I’m glad I followed through and bought my dream car at Stevens Creek BMW.

The salesperson Johnny was easy to talk to and open about they could offer

Purchasing a vehicle sucks, however, this is not the case with a salesperson like Prac. Prac does everything he can to make it as easy as possible for you, he is a major reason why I returned to this dealership for an additional 640 from Stevens Creek BMW. Additionally, enhancing your sales with finance people like Livia is keeping you above the hundreds of other BMW dealerships. If you could get your service people to have a personality like Prac and Livia, instead of an attitude of that "we don't really need you feeling" which I felt before I stopped using you for service, you would have a great facility. Andy

It was really great experience and thanks for the sales person who helped me a lot to choose

Very friendly service. Clean and lots of car options. T.J helped us find our perfect vehicle without pressure.

Had a great experience working with Jonnie on leasing a new car.

Great experience Overall, most of the upfront work of finding the right car was done over the phone, drove up, test drove the car and started paperwork.

Bob was able to show me the car that i was looking for and he was very friendly. Bob answered all my questions about the car and added some interesting information that i didnt know. While waiting to get approved by the bank, Bob frequently brought my mom and I snacks and drinks! I am so happy with my purchase! I would recommend this dealer to my friends and family!

I do in my car within 30 minutes of arriving. Was a great, seamless experience. Alec was great.

I had an excellent sales advisor. Kamron was professional and technically knowledgeable. Most important he listened to my wife and I and took care of our needs.

I would recommend Rocky to anyone interested in purchasing a new BMW. Rocky is fun to work with, no nonsense, and very atypical of the usual car "sales" person. I just love his approach and cannot recommend working with him highly enough.

I had a great experience at Stevens Creek BMW. They were very helpful and patient, and there was no pressure. I love my new car! It looks awesome and drives sweet. Fred was my sales rep and he did a wonderful job.

My experience was nerve wracking as this is the first time I have purchased a car on my own. They made me feel confident in my decision and I did not feel like I was being taken advantage of. Loved my sales agent was amazing!!!

Our experience was amazing at Stevens Creek BMW. Fred our salesman, Peter and M.K. In finance all went above and beyond.

Stevens Creek BMW is an exceptional dealership with quality salespeople. My salesperson was very professional, knowledgeable and most important, not pushy. Sales process was transparent and efficient. Recommend To anyone looking for a new or used BMW.

Very courteous sales people. They helped us a great deal in showing and delivery of the car to our home. We strongly recommend your dealership to friends, relatives, and acquaintances to choose you as a helpful place to buy a luxury car. Thank you.

.Returning customer. Given current circumstances, my car buying experience and working with Uno and Manuel was very good.

I had an excellent experience when shopping at Stevens Creek BMW. The salesman I worked with was knowledgable and listened to my requests. He did not try to sell me something that I was not interested In and I appreciated the fact that over the weeks I was car shopping he stayed in touch but was not pushy. I feel that Stevens Creek BMW offered the best price for the 540i I decided on. The entire purchasing process was very comfortable.

Great Service experience .. Fred was excellent to deal with!

Very friendly and knowledgeable staff. No pressure sales. We would purchase from Steven Creek BMW again in the future.

Fred was great. He was very helpful, patient and easy to work with. Fred and his manager helped make my buying experience a pleasure. I am thrilled with my new vehicle.

Great experience. No pressure sales. Team worked to get deal I was looking for.

I just purchased a used BMW form sales associate Jonathan Ngo. Jonathan was a pleasure to deal with, I was impressed with with his calm and easy going manner. He went out of his way to make the process a great experience. Thank you Jonathan I love my "new" bimmer :)

Amazing experience at this BMW dealership: super efficient, very friendly and helpful, helped me narrow my search for a new vehicle in a very short time frame. Plus, at the end, offered me a really great deal.

I had a wonderful experience, the sale person went above and beyond to help me out and tried his best.

Probably the best car buying experience my wife and I have had. Uno was courteous and professional. Very helpful And respectful.

Straight forward negotiation. Great pricing. There was a error in the drive off, but they agreed to provide a refund. Definitely recommend to my friend and relatives.

The vehicle is great, whole buying experience took a little over 2 hours. I give 5 stars for customer service, when I pulled into the dealership my vehicle was under a VIP canopy with my name on it. Nice Touch!

Salesperson Mike Spanton was truly outstanding and efficient. Made the purchase and pickup the best experience I've had.

Liz Czahar was great and provided an exceptional customer service

Excellent service, buying experience was smooth and easy.

It was a pleasure leasing my car through Stevens Creek BMW. I worked with Kamron as my sales agent and he went beyond the call of duty. He was constantly following up with me during the buying process and he made sure I was completely happy with my vehicle. Livia from financing was also a pleasure to work with. She explained all the paperwork in detail and got us through all the paperwork with no stress.

Bob Cristie it the best! this is my second car purchase with him. I love Bob! My mother as also purchased Cars from Bob going back many years ago till now. She will be back to buy one from Bob when her lease is up!!!. We also know Chip and he was very helpful too.

My experience with Ahmed during my purchase process was smooth, exceptional, great, professional and prompt response to my questions. I would recommend Ahmed to friends and family.

From out First contact with Priscilla Ramirez, through inspection and test drive with Fadi Ghabayan, GM visit from Freddy Tamayo and closing out with Livia Duval. Great experience...

Great experience while buying my new X7. The people are really nice and helpful

I had a great experience at your dear ship. Client adviser Michael Spanton is such a gentleman and professional man. He helped me with the car and explained to me everything. He made me feel very comfortable and I didnt feel any pressure to choose the car I wanted. He even delivered the car to my house. He was the reason I bought the car from your dealership. Also Liz Czahar sales manager was such a nice and professional person. She answer all my questions to my satisfaction. Also had a great experience with fianc manger name MK. I didnt feet any pressure normally you fo with other dealership. This is the best dealership period. I will recommend to all my friends and family to purchase their car from this dealership. Thank you very much. I give 5 stars

Excellent buying experience. TJ, my salesman, was great. He took care of all the details (this was a sale from out of state).

Need better car wash and detailing results, but overall experience is excellent.

Exceptionally great service.

Excellent experience, Manuel was an exceptional salesperson more knowledgeable than we have ever had. I would recommend him as your sales person at BMW of Stevens Creek.

Mr Karimi handled my lease of your car professionally. He is a gentleman.

Stevens Creek BMW made the process smooth and easy. This is no easy feat considering our current social distancing format. They were transparent and worked with us to get a fair price. We love our new car.

T. J Singh (sales) and Esther Chun (financial services) were extremely accommodating, knowledgeable, and professional throughout the experience at the Stevens Creek dealership.

Very pleasant experience with top flight customer service. From the phone appointment to delivery of the purchase the process was very transparent and focused on communicating with me.

probably the most professional experience I've ever had buying a car. they had the test drive ready, were efficient, professional and friendly.

Very good. Easy to talk to the sales rep . Especially mr Ahmed ,he was exceptional great guy. If I go back it’s just because of Ahmed

The sales process started rough, but the manager reassigned Fred to help us. Great person to work with, he kept us informed throughout the build process and ensured our deal and request was honored.

Fred helped me get my second car this year and considering the circumstances with working safely through a pandemic he was exceptional. We were very lucky to have him help us.

First time buying a car at this dealership. Sales were friendly and did not apply any pressure to purchase. Finance was also excellent. Excellent experience on buying a car at Stevens Creek BMW.

Everything was sparkly clean -- important during this pandemic. Staff all helpful and courteous. Ron Ryan, our salesman, was wonderful. He set up a loaner car for me to drive home to downtown SJ to show to my husband who is disabled. We needed to make sure his walker would fit into the rear hatch area . It did! I was really touched that Ron enable such a thoughtful thing.

Awesome customer service. This is my third car from Stevens Creek BMW in the past thee years.

We bought a 2016 328i from Stevens Creek BMW and had a great experience, Mansour was great !!!

I visited 2 other BMW locations before I came to this particular location, as Steven's Creek BMW was a little further away from my house compared to the other locations, but I am truly glad that I came here, as my search for a good car and an affordable price Stopped here and I was able to drive a car of my Dream home with little to no effort on my end!

Everything was great except for the amount of time the paperwork took. Fred went above and beyond for even picking me up to get the car since I had no ride.

Great people who will go above and beyond for you. I worked with Ahmed and had a terrific experience leasing a new 330i x drive.

Ron was a huge help and so was Elizabeth. I am loving my used car that looks like a new car.

Shopping experjence at Steven Creeks BMW dealer was great. Custer service from Ahmed was so nice!

Shopping during the Covid crisis was unnerving. I really liked the way everything was done to ensure my safety. As for buying the car - I knew which one I was going to purchase ahead of time. I was an easy sale. Still everyone I dealt with was friendly and knowledgible.

In my car purchase experience, Prac was simply the best Sales Rep I?ve ever come across. He wasn?t just interested in cutting a deal but also building an enduring customer relationship. Signing the contract was seamless and took approximately 3 hours to conclude and do the trade-in. I saw Courtesy, kindness and respect rolled up in this dealership and I?ll surely be maintaining a relationship with them. They?re simply the best.

I'm realy satisfied with the help of Alec Kisin for helping me to find the right car in these dealership. Thanks!

Great service. I was so happy to have found such a great car at such an amazing price. I was able to test drive it at a time that was convenient for me.

My daughter and I had a great experience at STEVENS CREEK BMWMANSOUR ZARE was the sales person that offered to help us and he was GREATNo pressure from him he said he just wanted us to LOVE OUR CAR he helped us and let us test drive the cars we were interested in and he looked around the lot while we were test driving for the perfect car with the options we wanted.he answered all of our million questions and made us feel welcome and comfortable at the dealership. Thank you MANSOUR for all your assistance. And thank you STEVENS CREEK BMW for your GREAT SELECTION OF BMW CARS and FRIENDLY and HELPFUL EMPLOYEES

Best car buying experience I have had. TJ did a great job it made my experience feel exclusive with full attention

We had a great experience trough our lease process. The entire team, including sales specialist, sales manager and finance manager Did an excellent job.

Ron Ryan and MK were truly amazing. I have never had a car buying experience like the one I just had with both of them. I already refer 3 friends.

Kamran Huroon made our buying experience very enjoyable. He was a true professional, patiently listened to our requirements and found just the vehicle that we were looking for. Thank you Kamran!

We randomly came to the store, found what we want. We were noticed and welcomed and we were able to purchase what we want with pretty much the price we were thinking. We had a selection to choose from. People treated us well. Thank you.

Always a Pleasure working with Stevens Creek BMW. Ahmed is great and helpful. Was needed two cars and they made the process easy and enjoyable. Esther was very easy to work with and helped out wherever she could. Ill only buy from them.

Rocky Karimi is an exceptional salesperson! This is the third car we've acquired with him and it all went very smoothly. We felt that he gave us a very fair deal on the car and the early turn in on our previous car. He is an absolute pleasure to work with! Everyone at Stevens Creek BMW is focused on customer service, not only in sales but the service department as well. We've been customers of this dealership since 1985 and will remain so!

Great service and no pressure. Ron Ryan is the man!

Bought a precertified BMW Z4, that was detailed and delivered to my front door in Stockton. The sale and courtesy in the buying process was top-notch.

Car could have been detailed better. I had to clean when I got home. Otherwise,

Very smooth transaction all around. Ahmed and MK paid attention to details, were very professional throughout the whole process.

I had good experience in getting my lease particularly to meet my requirements.

Was very pleased with my experience with TJ and Esther. TJ was very responsive and delivered on everything exactly as committed in our communication prior to arriving. Also, we love our new CPO! The only thing that made me somewhat uncomfortable is that I noticed several other customers not wearing masks inside the dealership. I imagine that piece is difficult for the dealership to manage, though.

Leasing a new car or any public service where you need to deal with others outside of your home is awkward during Covid-19. I did my research online, negotiated with the Internet manager TJ Singh via email and phone calls and finalized the deal by signing all documents outside in the lot with face masks and distance.

Quickest and easiest tr@nsaction I?ve ever had buying a car. Mike Spanton was terrific. Upfront no bs. Pleasure to deal with

great placd...great people...closest thing to euro heaven I can get to

Was very pleased by the service and attentiveness of everyone there.

Awesome car service and person I worked with to buy this car

Before visiting Stevens Creek BMW we stopped at other dealerships that include Roseville, Sacramento, Elk Grove, Modesto, Pleasanton and a couple of others. No doubt a lot of driving coming from Stockton over 2 days. We were in no hurry to buy but wanted to get a feel for the market. After stopping at SC BMW it was hard to walk away. Hands down one of my best experiences purchasing a car. Manuel Gouveia was more than helpful when it came to finding the right car at the right price for my daughter. Buying a BMW for the first time can be a little intimidating but after this experience we will no doubt be back for another vehicle in the near future (ASAP if you ask my wife). Along with great service finding the right vehicle came Livia Duval, the Finance Manager. She recommended the perfect options for my vehicle that fit my needs with zero pressure. It was a very pleasant experience finalizing the deal and I honestly dont think I couldve walked away anymore satisfied than I did. We will recommend Stevens Creek BMW to anyone looking for a vehicle.

Purchased my first BMW at Stevens Creek and couldn’t be happier with my experience. From working with Manuel Gouveia to find the right car, to working with Livia Dival to complete my experience. I traveled from Stockton to purchase my vehicle after trying dealerships in Roseville, Elk Grove and Fremont. Was well worth the time and effort to visit Stevens Creek BMW. Thank you

Our salesperson Kameron was very helpful and professional. Helped a great deal with our decision to pick the right vehicle. Great follow up after purchase.

Outstanding service! By far one of the best service customer experience I ever had, the exceptional attention and follow up to my request was amazing. Great facilities, qualified sales reps and overall superb BMW customer service is unmatched. Thanks to Ahmed Kandil and his professionalism and patience. I'm trilled with my new X5.

We have an excellent buying experience with Stevens Creek BMW...from choosing a Car to deciding which one, our Sales Rep Manuel Manny did his magic and got us the car I really wanted! We couldnt be happier with our purchase. I highly recommend Stevens Creek BMW for all your car buying needs. They go above and beyond our expectations!

Professional behavior and friendly staff

Salesperson Johnny is very knowledgeable and friendly. He made us very comfortable and relaxed while we were doing negotiation and we think we came away with a very good price on a X5. The dealership never put pressure on you about buying and all the employees we met were very nice and friendly. We recommend anyone who wants to buy a BMW to Stevens Creek BMW. Thanks to Johnny and Stevens Creek BMW.

Perfect, Alec was so knowledgeable, helpful and patient, used car selection was huge and competitively priced, buying process was fast, facility was clean and sanitized, staff were all wearing mask

It was great to walk into a dealer that gave great customer service all the way through from start to finish! I had been to 3 other dealers in the east bay and they were no where near the type of service I received from Stevens Creek BMW!

I have Kamran Haroon helping me with the process choosing the car. He was wonderful . I'm strongly recommend the service there by him. Thank You, Tammy Nguyen

The sales person found me a car with the features I wanted, and a couple very attractive incentives on a 2020 model.

car was ready to purchase once i got there and transaction was easy!

I had the best car buying experience. Alec, the salesman was very professional and helpful. It was a pleasure to deal with him.

Uno was excellent. Very conscientious and followed through even after the transaction was completed.

I worked with Mitch and Alec at Stevens Creek and the experience was awesome. My wife and I leased a 2020 X5 from Stevens Creek and I would highly recommend this dealership. Thank you Mitch and Alec!!

Excellent experience during the sales process. Alec Kisin took care of all items.

Prac is Very approachable. Answers to all our questions.

It was a simple process, good quality car for a good price

Stevens Creek BMW was wonderful to work with. They were friendly and very efficient. I would highly recommend them and will definitely return to this dealership to make another car purchase in the future.

Walked in super excited to purchase my first BMW, Manuel greeted me in the parking lot and did a great job of showing me several car options. He was really easy to work with and not pushy at all; he did a phenomenal job of explaining the differences between the different vehicle models. Manuel then handed me off to Livia to do my financial paperwork; Livia gets 5 Stars from me! She did a wonderful job throughly explaining my financial paperwork and maintenance package bundle, not only did she give me a great maintenance program deal but she managed to lower my interest rate as well! Overall it was a fantastic buying experience at Stevens Creek BMW! I recommend all my family and friends to buy from this dealership.

The best experience I have had purchasing a car. The team was friendly, the process was smooth, the timing was quick.

We were looking for 3Series- we found the car at this location- it had the package we wanted and then some. Unfortunately this dealership was 350 miles away. We called to verify the car was available, it was and they put it on hold for us. We drove six hours and when we arrived the car was parked out front waiting for us. The car was super clean and in extremely great condition. We were so excited. The dealership was respectful of the Covid rules, they offered gloves and masks to us. The was extremely clean, even though they were busy. The salesman Alec, was professional and friendly. He made sure the process was easy and quick. The Finance Manager MK, was also very professional and friendly, explained all our options and presented all the available warranties and extras. There was NO pushy sales or tricks. We were completely comfortable and happy with the purchase. My husband and I have been talking about purchasing another BMW in the near future and we plan to make a trip out of it- yes, the experience was that great!

Made the buying experience easy as always. I love this dealer and have purchased several cars here. :)

Experience was good. Bought a new X5. Fred did a great job.

For the most part, a dealer is a dealer. You can order the same car anywhere. What sets Steven's Creek BMW apart from the others is the people. I told the salesman (Rocky) what I wanted and a few weeks later, the car arrived exactly how I wanted it. He helped gather all my credit information ahead of time and the purchase process took less than 45 minutes. This is the fifth car my family has purchased here in the past 10 years and as long as they continue to treat us this way, we will always come back.

Stevens Creek is a great dealership. I really like the way they price their vehicles transparently and avoid the typical car dealer negotiations. They gave me a fair price for my trade-in as well.

Both my leasing guy Manuel and the financial person were very helpful and knowledgeable. They made my experience painless and quick. Both were very accommodating

My advisor was very attentive and even accommodated for items I forgot to report when initially bringing the car in. He was very professional and responsive. While I don't blame him, my car was cleaner than I brought it in, but still pretty dirty. Might just want to to a QA on the washing. The only reason for the 4 of 5 is the inability to reach service via phone in advance. I think this is a basic requirement for Service and calling unsuccessfully three times to reach a human to schedule an appointment is unacceptable. Due to this I would be indifferent in recommending Stevens Creek over Mtn. View for future service or to a friend. I hope you can improve this going forward. thx

Well run organization that has its act together in unprecedented environment. They are able to meet their customers needs staying safe.

Staff were exceptionally friendly. Good selection of vehicles on the lot. Facilities were fantastic.

The service was perfect. They picked up my mini at my address and returned when the service was complete. This was done because of the lockdown. The whole experience couldn’t be better. .

The process was great. Enjoyed working with Freddy and Fred and the dealership was very accommodating with the Shelter In Place restrictions.

My salesperson was exceptional and very friendly. He was inviting but not intrusive. I will be back and ask for him again!

Manual was very helpful and knowledgeable about BMWs

The customer service we received was amazing everyone was so kind and welcoming. Answering our questions and accommodating our request. I would definitely recommend anyone looking for a car to shop here.

sales rep. Kamran Haroon was very knowledgeable and patient, helped convince me that three pedals may not be necessary in order to have a great car.

Kamran was a great sales person. Knowledgeable. Attentive.

Enjoyed getting my new BMW X3 from Stevens Creek BMW. Great service as always

I was very impressed with how my order for a new 530e BMW was handled. Mansour was an absolute pleasure to deal with. I sat with him and we went through all the options and I ordered what I thought would fit me best. He also explained what each entailed to be sure I was aware of what they represented. Also, when I was called to pick up the car, Montazar processed the paperwork and clued me on the service options, warranty and service information. The whole process went smoothly. Before I drive off with the car, Mansour went through the basics of the car to make sure I can safely navigate the road.

It was such a great experience, buying a new BMW at the Stevens Creek facility with Fred Khosraviani. Fred responded to my call with the professional quote, and gave me exactly what I was looking far - great customer service. It was no delay in our communication, the car was ready for me when I arrived, the price for the car was exactly the one on the quote. No unpleasant surprises, and hidden fees. I am very happy with the new car and with Fred's customer service.

The Sales Consultant, Alex, went out of his way to secure the vehicle that I wanted for me. Simply outstanding job!

Thank you TJ for finding the X3 I was looking for!

Mansoor was very helpful and made our car buying experience pleasant!! He was willing to let us test drive 2-3 different models before we were ready to make the purchase.

They had the certified pre-owned car I wanted for a fair price. The buying process went well and was very quick considering how long dealers usually take. Happy with my experience at Stevens Creek BMW.

Absolutely fantastic service, professional people and very good deal 👍😉

It was nice and smooth experience here at Stevens Creek BMW. It was nice experience doing purchase with Mansour Zare who handled by whole sale process. He was always quick with response and very helpful.

I went in to just check the cars options and walked out with a car

On a vehicle buying trip for another family member, we stopped here to look at new BMW's. Our 2004 325ci was still in good shape but my plans were to get a new one this year. Salesman was very pleasant and honest with me about the purchase of a new BMW. He mentioned BMW rebates that were going on at the time and that sparked my interest a bit. As it turned out, we got the car we/I wanted a few days later with the items I wanted for the sticker price "out the door"! Saved some money, so thanks to Kamran for being up front with me.

The sales person Alex was excellent and made the buying experience enjoyable and pleasant. He was also very knowledgeable and patient walking us through various options and scenarios. The other members of staff we dealt with were also all very friendly and nice.

Very knowledgeable and friendly staff. They Made sure we get what we wanted without being pushy

First class experience in every respect, no haggling or sales pressure. We found the car we wanted to lease at the right price.

Overall my experience met my expectations. Some issues with the car after purchasing, but that is expected with buying a used car vs. new. The point is they did what needed to be done to fix the issues and did it with a smile. I'm high maintenance, so kudos to Omar Draz and Michael Spanton for being so accommodating and patient with me. Thank you!

Ron Ryan is very knowledgeable and responsive. Buying a car is not pleasant but between Ron and the finance person, it went very smoothly.

Best prices in Bay Area. I recently purchased a new 7series after shopping around for months and reviewing every dealership final offers. Stevens Creek BMW give me the best price. The staff were very knowledgeable and professional especially the Manager Email and our salesman Rocky. I love my Car Thank You.

Awesome Internet Department. Quick discussion on lease and agreement. Friendly Staff. Awesome finance review. Thanks, Alec!!

Got my dream car and had a fantastic customer experience along the way!

-Very friendly staff -nice and neat dealership - good Coffee ! - Mansour Zare was one of the best sell person I have ever met . Supper knowledgeable about BMW and leasing process ,

This is a great dealership. Fantastic customer service!

Great follow-up and response time from the sales person!

It was a pleasure to work with this dealership and Mike for leasing our new BMW X3 2020. There was no pressure and negotiation was smooth. We got the car we wanted at a price we wanted. All the staff were nice and helpful.

Was able to get a great price on a new car. Car was ready for me when I got there. Quick and efficient transaction.

They were great, I called the night before To arrange a showing on the internet listing.They agreed to hold the car for me until noon as I was driving four hours to get there. Mundo was there to meet me and had the car ready to show. The car looked great and appears to be in better than expected condition. Mundo explained many of the features and operations of the tech stuff, very helpful. I decided to buy the car. In the next step I filled out preliminary paperwork and was handed over to the finance guy whom was also very professional (forgot his name) When I was with the finance guy Mundo took the car to the detail guys whom cleaned up a couple of areas to make the car look brand new. (This was not expected but very appreciated) great experience! I picked this dealership because they had the used car that had the features I wanted.

Friendly, attentive nice people and hassle free transaction! special thanks to Mr. Said for his above and beyond help!

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

I had a great buying experience at BMW Stevens Creek. Fadi was very knowledgeable and went beyond the call of duty to provide a great customer service experience. I am very happy with the whole team and excited about my new car. Bill was very helpful and Arturo was a genius when it came to the gadgets/electronics. Each member was very kind and helpful.

Experience at Stevens Creek BMW was fantastic! Uno is a great salesperson and really took care of us.

Effervescent experience here. TJ Singh did an excellent job & helped me a lot with the purchase of my car. His communication & response time was very good. So much happy with the overall experience here. Highly recommend this place. Thank you!

I have been a customer since 2005. Absolutely no problems, okay there was one but was totally resolved to my satisfaction. Recently purchased a certified 320i and couldn't be happier. Thank you Ken Evan, Ron Ryan and Bill La

Johnathan Ngo Was a great person to work with, highly recommend himself

Exceptional staff that takes pride in a personal touch. TJ and Aemal took excellent care of me with the purchase of my car. I couldn’t be happier. Thank you

This is the third CPO BMW we have purchased from Stevens Creek BMW. Great dealing with them, they had the best price every time we were looking for a BMW.

Want BMW Genius to help me get familiarized with the new car. Other than that the experience was 10/10

We really liked this dealership. Our Sales Adviser Mansour Zareasadabadi was exceptionally friendly, patient and willing to get for us what we wanted. We are very thankful for all his care.

Steven's creek BMW is by far the best dealership I ever worked with. For the last 11 years I exclusively get my family cars (8 so far) from them.. Everyone is very customer obsessed. You end up developing relationships there to the point when you stop by, its like visiting a friend.. Sales, finance and maintenance departments are second to none..

Super friendly people! Bill La and Bob Christie were amazing!

Awesome wide inventory selections and outstanding customer service.

The best cars In the whole world

Best experience , very friendly and helpful Special thanks to Andy and Bob

I love the support ams service from Steven Creek BMW. Zhiwei is a excellent sales.

Helpful, knowledgeable and courteous sales crew!

Overall great I got a car that was prefect for my family and I?m very happy

Alec Kissin, a terrific salesman, who found the exact vehicle I wanted in one day. The buying process was hassle free and straight forward. This is my fourth BMW and my third dealership. I highly recommend Alec and the team at Stevens Creek.

Monsour at the Stevens Creek BMV dealership was very pleasant to work with.

Buying Car third time from T J. He is very friendly and knowledgeable, and provides excellent service.

Eli was exceptional. He explained the vehicle operation excellently. He had very low key personality.

Stevens Creek BMW in Santa Clara has a great inventory of cars and is very accommodating in meeting your purchase needs.

The sales person (Fred) acted professionally, was honest about pro/cons of cars. Stayed late to close the deal .

The dealership had a great selection of CPO vehicles and their prices were fair. The no-hassle policy makes shopping easy. The salesperson and manager were pleasant and easy to work with. It was a painless purchase.

Quick and easy, Ron the internet sales guy was a pleasure to deal with and easy going. No high pressure sales tactics. Same thing with their finance dept, easy, thorough, and quick. They help me transfer my personalized plates and saved me a trip to the DMV. Thanks SC BMW.

I recently visited Stevens Creek BMW in my search for a new car. I was greeted at the door by Uno Ueneburen, my sales advisor, and after a few questions and suggestions,, he directed me exactly to what I was looking for. I knew I was in good hands. We went for an exhilarating test drive, he answered all my questions with great technical knowledge and on the way back to the dealership I decided that was the right car for me. Uno took care of everything and made the paperwork process as painless as quickly as possible. I went back home with my dream car! Five stars!

Everyone there was very friendly. Alex Chui made us feel comfortable and really wanted to get to know my family and I. He had my vehicle prepped and ready to go.

Wonderful easy buying experience of a 428i (best car best price) with bob and perla

Great service and selection

BMW Stevens creek is one of the best dealer in the Bay Area. I check from San Diego to Sacramento while buying my X3 Stevens creek BMW prices and deals no one was able to match or come closer. Sales man Vinne Do and finance manager MK are the best people to work and get good deals. MK finance manager is very cool, explained in detail everything, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end. I highly recommend Stevens creek BMW check here first before going to any dealer.

Excellent selection of quality vehicles

Very great experience, nice people, thorough explanation, lots selections, detailed introduction. I had a wonderful time shopping a new car there.

Sales mgr. TJ Singh is very helpful and a great person to work with, I had a superb experience working with TJ. Overall helpful staff and good deals.

The buying process and deal was working well. It was a pleasant experience overall.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

Had a very painless experience buying a CPO car from this dealership. There was some construction in some of building, which is the only reason I gave the facilities 4 stars.

I am so impressed with the service at this BMW dealership service center. We have owned 4 BMWs in the past 15 yrs. We recently moved to this area and after trying another BMW service center and receiving less then stellar service we decided to give this dealership a try. We made a right choice. I was so impressed with their service. They pay attention to details, and they treated me as if I was the most important client they have. I saw them repeat the same service with others as we waited for our cars or shuttle service. Brian, our service guy was fantastic. Kept me informed throughout the process. Adrian the shuttle guy was an absolute delight. Now to make an appointment for my husband’s car.

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

Very efficient and professional

Great service dept, they keep improving and adding capacity. They really try hard to get the car repaired quickly. While they are not cheap, they are competent and they really do deliver a great experience.

The service team provided excellent professional customer care to resolve the root cause for my X5d showing a "Check Engine" light. Brian kept me fully informed as the mechanic followed recommended troubleshooting for 5 hours to correct the problem.

It was great! Dealer was a professional. They are the best.

It was a good experience. Very smooth process. I found the exact car I found on Carfax and I bought it.

Cant say enough of how great Stevens Creek BMW treated me. I was a little intimated to walk in there but i was treated and greeted by everyone and felt welcome and they understood what i was looking for and help me get my car and i could not be more happy i highly recommend

Everybody on site was great to work with. Mundo was very helpful in assisting us in turning our end of lease in and made buying a new replacement easy. From phone interactions to face to face conversations everyone was extremely pleasant and helpful from test drive to eventual financing. Thank You Mundo and everyone else at Stevens Creek BMW. We will be back if ever in the market for another BMW.

From start to finish my overall purchasing experience was wonderful. My sales rep, Laura Blanc kept me informed every step of the way with where the vehicle was in the process of arriving to be ready for delivery. I will tell family and friends in the market for a BMW to reach out and speak with Laura!

Excellent experience , salesman very knowledgeable and courteous.

Purchased a vehicle from DL over the weekend. Great service. Had the car ready when promised. Thank-you!

Both Alex Chui and Muhammad offered first class service. Thanks!

I was fortunate to encounter a sales person who is patience and addresses all your concerns and a finance manager who walks you through the paperwork in purchasing a CPO vehicle.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

Great service, very friendly and professional staff. I will be back.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

Good communication and professionalism throughout. Very high focus on best case experience

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

Great experience with the entire staff. They made the car buying experience pleasant.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.