Terrible facility, but staff friendly and make dropping dead cars easy. Always packed. Worst built and designed cars of all.

BMW Stevens creek is one of the best dealer in the Bay Area. I check from San Diego to Sacramento while buying my X3 Stevens creek BMW prices and deals no one was able to match or come closer. Sales man Vinne Do and finance manager MK are the best people to work and get good deals. MK finance manager is very cool, explained in detail everything, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end. I highly recommend Stevens creek BMW check here first before going to any dealer.

Grate job

Excellent selection of quality vehicles

Very great experience, nice people, thorough explanation, lots selections, detailed introduction. I had a wonderful time shopping a new car there.

Yesterday i had very good experience at Stevens Creek BMW bought my first BMW X3 all staff are good but i'm more impressed with MK finance manger he is very cool, explained in detail every thing, smile face, really appreciated his honesty, thinking in buyers point of view 'little' things matters a lot for buyers and he was with us till night 11PM. I highly recommend this dealer and work with MK (finance manager) to get happy vibes at the end.

Sales mgr. TJ Singh is very helpful and a great person to work with, I had a superb experience working with TJ. Overall helpful staff and good deals.

Good Experience with staff. I am not giving them 5 stars because I bought a certified pre-owned with a factory warranty and certified warranty. But when I came home and noticed the oil change/maintenance is 400 miles overdue. Come on guy's you are selling the certified cars but are not able to change the oil before handover to the customer. You tell every customer that these cars should be fine if you change the oil and filters on time. But you guy's are not following that rule in the BMW dealership.

It was an amazing experience. Alec was sooper helpful.

Great customer service 👍

My name is Juan dagio and I'd like to give a personal thank you and public review for BMW on Stevens Creek in San Jose, Ca. Not only were they accommodating, thorough, and empathetic to my situation at hand (my wife going into labor with emergency complications)... I dont believe I've ever experienced such a high level of customer service. I'm without enough good words to say. Though really I feel BMW on Steven's creek wouldn't be what it is entirely without dealer associate Kevin Tran who was in charge of managing my whole experience. This man I've never met before was genuinely from the gate happy to assist, prompt in coming up with a loaner vehicle without notice, and completely empathetic and understanding in a personal family emergency I was going through in the midst of my vehicle being worked on. His entire team worked with me from start to finish never giving me a hard time, always respectful, and truly making me feel as though they understood that life shows up and family is to be made first. This to me was extremely impressive. My experience with kevin and his team made me feel like they cared just as much about my family's needs as well as the quality of work done on my vehicle. If anyone out there is looking to make a purchase from BMW I highly suggest you walk into this dealership and look for Kevin Tran. I guarantee you'd be more than glad you did. ***** Again special thank you to Kevin Tran and his awesome team!!

Jorge! This is the best experience I ever had. Jorge provided an excellent experience for me to get my first BMW. He's very friendly, patient and easy to talk. He not only resolved all my questions during the purchase but also help me out for my insurance issue a month after the purchase! Really appreciated his help and definitely Jorge at Steven Creek for my next BMW!!!

great customer service and experience!

The buying process and deal was working well. It was a pleasant experience overall.

Took my x5 in for a check engine light & they took care of everything. They were prompt in updating me on the status of my vehicle, from keeping it overnight & let me know when it was ready the next day. I got my car back and it was washed & vacuumed! Too bad they couldn't get rid of the kids clutter in the back too!!

i came in for a test drive around 6pm on a wednesday, left at about 10pm with a new car with some extended negotiation. it was a busy night for the finance team. i appreciate that the sales people were up front about their margin, invoice and trade in value. in fact they pushed me hard to sell my trade-in outside of the deal because they knew, like i did, that i could get more for a slightly rare car. i appreciate that the finance people were up front about their margin and where we could negotiate. i have dropped by randomly and stuck with an uninformed sales person, but when i closed my deal it was a good experience.

Outstanding service. Kamran provided an excellent experience. Everyone was friendly and extremely accommodating with our schedule.

I am a returning customer of Franks. He always provides me with excellent customer service which is why I choose to continue to work with him when I bring my BMW in. I have been to multiple BMW service stations and have never experienced the white glove treatment that I get when I come to SJ BMW. Frank kept in communication with me regarding the status of my car and makes himself easily available when I need to get ahold of him or ask him questions. I can definitely trust him to make sure my car is taken care of and in a timely manner. He is friendly and great to work with and I will continue to refer my friends and family to him.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

It was a very pleasant experience. Alec Kisin from sales was very prompt in answering emails and went a found he prepared the car and made it ready. Price negotiations was good and dealer was willing to match kelly blue book fair prices. Overall a pleasant experience and would recommend getting your car from there.

Had a very painless experience buying a CPO car from this dealership. There was some construction in some of building, which is the only reason I gave the facilities 4 stars.

quick and curteous

As always the staff and especially Rocky and Perla were wonderful and made getting my now 3rd BMW a breeze. I will be a customer for life. They are as dynamic as the cars they sell. Highest possible rating!! Jeffrey Vierra - Happy Customer

Great service! Amazing communication and helpful all around!

Excellent service. They are generous with their time for test drives. He took time to pull the car out of the showroom. If you are serious, you can make a deal the same night. Do not be afraid to make your offer.

We are very pleased with the service rendered by April M. Stevens, it was excellent professional work! Such great job by her should be properly recognized by the BMW management as an shining example to all. Prof. Chu & Dr. Moy

Excellent experience. Helpful, straightforward staff. Petar, Brian, Kamran, and team are great.

I am so impressed with the service at this BMW dealership service center. We have owned 4 BMWs in the past 15 yrs. We recently moved to this area and after trying another BMW service center and receiving less then stellar service we decided to give this dealership a try. We made a right choice. I was so impressed with their service. They pay attention to details, and they treated me as if I was the most important client they have. I saw them repeat the same service with others as we waited for our cars or shuttle service. Brian, our service guy was fantastic. Kept me informed throughout the process. Adrian the shuttle guy was an absolute delight. Now to make an appointment for my husband’s car.

I had an excellent time discussing cars with Dhani. He truly listened to what I had to say and spoke to me like a friend. He understood my objections and was able to very confidently help me mitigate my concerns while still having a welcoming smile on his face.

I have a 9-year-old 335d that I bought brand new at Stevens Creek BMW in Oct 2010. I have loved my BMW and have kept my cars for over 12 years each. This diesel engine has been a real problem for the past 5 years or so. I have spent thousands of dollars on this car due to the known issues, some have been covered under recall or extended warranty. I have been told by several mechanics that this car (335d) is a problem and I may want to consider getting rid of it sooner than later. I am a die hard BMW fan and this experience with the 335d has really tainted my beliefs. 2 weeks ago I spent $1700 on having the motor mounts replaced. Last week the car started to rough idle when coming to a stop. After your mechanics looked at it, they said it needs a Carbon Blast which is over $6,000! I am so disappointed that my 9 year old $50K car with 129K miles isn't going to last. Tyler has been a breath of fresh air in this very depressing situation. He has been prompt with information, he has gone above and beyond to help me and I greatly appreciate all that he has done. I know that he really wants to keep me as a BMW customer and that I was not just another service appointment. He has helped me restore some faith in BMW. A brand is all about the people that represent/support it and Tyler is a shining example of what BMW stands for. He is awesome!

The Service Tech was incredibly kind and helpful! He kept me informed about the plan and progress of my job and actually made it a pleasant experience!

This was our first time purchasing a BMW vehicle, and we had a very good experience! Prac Kafle, the salesman who assisted us, went above and beyond & provided the UPMOST excellent customer service! By far the best customer service experience we’ve ever experienced from a salesperson! He did not make us feel pressured, and helped us in selecting the perfect vehicle for our needs and liking. He’s definitely an asset to Stevens Creek BMW! I will be recommending ALL of my family and friends to work with Prac in finding the right vehicle, and will be recommending all of them to shop for a vehicle at Stevens Creek BMW for having such a wide selection of vehicles to choose from. Thank you all for making this process go as smoothly as possible for us. We will be coming back in the near future.

Had an amazing experience at Stevens Creek BMW. Very friendly team who never pushed me on the sales and managed to find me additional ways to save. Thank you for an amazing experience and an amazing car :)

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

It was a pretty straight forward deal we saw the bmw cpo car online and went to the dealer and the car was available for sale .We took the test drive and car was in a pretty good condition and squeaky clean as it was certified so a little peace of mind there. The price of CPO could have been negotiated a little bit but anyways the sales person was very helpful explaining the details and through the test drive and we got some extra goodies . Overall it was a pretty good experience buying a first BMW. I definitely recommend Steven's Creek Bmw

Very knowledgeable salesman and ready to assist with any questions or problems pre and post sale.

Recently bought a certified pre-owned BMW X5. Sales rep was very helpful. Did not try to pressure sell After taking the car home noticed the floor mats were missing. Contacted the sales rep and he got me replacements the next day Great experience overall

Kevin L. was good.

Buying my car was so easy and so smooth. I originally wanted the X1, and Ricky respected that. He did not make me feel like he was selling, but like i've known him for years. Fast forward a month, I came back to see Ricky and get the X3. He listened to my needs and really assisted properly. Go see Ricky, and he'll be the best of the best!

Great experience buying a car here. very helpful and excellent service. I would definitely recommend that you try it out for yourself.

No car without driving license

I had a good experience, specially with sales person "Mansour Zareasadabadi

Went in for an oil change. Service took less time than quoted. Staff is friendly and attentive. This is my first BMW. I've typically owned a Lexus. I know the service facility is being rebuilt, but I expected more of the waiting area. There were no electrical outlets for computers, etc. and the accommodations were sparse and crowded.

Silva was very helpful to guide me find the car as well as price and options.

Mundo was great and answered all the questions we had. This was the fastest purchase at a dealership ever too. Pearla was personable and was quick.

I was buying a pre-owned X3. The car is as good as new. The sale is so nice and professional.

We had a very good experience when we visited your showroom and got all the help we needed to make up our mind to buy a BMW versus other brands until we decided to buy and finally got the delivery of the vehicle.

I was initially not interested in BMW because of the common (mis?)conception of BMW drivers as jerks. I was worried that the dealership would talk down to me because I'm a young woman, and I already experienced that condescension from other dealerships. But I could not have been more wrong. Kamran was so patient and friendly--he immediately greeted my sister and me, answered every question we had, and took us on various test drives. While I was waiting for my car order, he kept me updated through email and phone. My experience at BMW with Kamran completely made up my mind for me on what car to buy.

Wonderful and amazing car buying experience! Thank you so very much Ahmed! Thank you so very much Flora! Thank you so very Stevens Creek BMW!

Laura and staff are great she’s very nice lady. She helped me out and stayed late to finish all the paper work on my beautiful BMW, and I found out it was her birthday night. Happy birthday Laura Blanc .

Nick was the first one to jump and help us. He was very accommodating and professional. He had a very outgoing personality and strived to make a connection with the customer. Definitely a top salesman and shows the kind of professionalism this dealership has.

Nick demonstrated his ability to help and answer all questions. Also he was a problem solver, which helped to seal the transaction of the purchase. I wish him well and continued success. Jim Burge and Evelyn Homs,

Attended promptly. The Service personnel in contact, Alex is kind and knowledgeable. Professional at what your team is doing. Thank you.

Apart from the waiting period to have a technician to fill out the details things went well. We were fortunate to have Neil as our technician and he was very welcoming, friendly and easy to talk with going the extra mile to retrieve an article from our car which I had mistakenly left behind, after it was parked aways from where we had left it. Appreciate his assistance from start to finish and hopefully when we need service we will be able to request his services. Thanks Neil.

Awesome!!! Fantastic experience.

Very good. All problem resovled. Friendly service

Kamran was the perfect Client Advisor, a true gentleman. Very knowledgeable about all aspects of the vehicle we purchased. I could have not asked for a better experience. If there were a rating for ten stars, I would have given Kamran ten stars. If any of my friends or family are looking to purchase a BMW, I will refer them to Stevens Creek BMW!

It's always great and your advisors are awesome. The shuttle driver was really nice too and they were accommodating even though I didn't have an appointment.

Had a nice experience. Will suggest my other friends who look forward to own a bmw in future to visit Stevens Creek BMW showroom.

Fred and Anthony did an outstanding job. My expectation to show up, sign document and, pickup car within 30 minutes was a success. Greatly appreciate both of their efforts to make the process seamless and painless. Thank you both for a job well done.

Vinnie was very helpful. I was looking for pre-certified car but Vinnie suggested me to take drive of new car before finalizing. I test drove both old and new car and finally settled on new car. Vinnie explained me all the features and helped in finding the right model so that it fit in my budget. Overall it was a very pleasant experience.

Brand and dealer experience are different. Would love a true bmw experience, but I'm sure it would be hard for a dealer to make it happen. Good people here, just not enough them.

Very happy with the service.

great sales staff, no pressure, quick and easy experience, would highly recommend.

Excellent feedback by BMW officials, I bought a car with the help of sales agent 'Vinnie Do' from Stevens Creek BMW. Excellent response. Thank you BMW.

Everyone was very helpful, and nice to work with. Very pleasant experience.

Everything went smooth. I explained my problem and Justin listened thoroughly. When he set me the quote, there were many options to get the job done at different prices and amount of work. He explained every line and really cleared things up. I went from dropping off my car to driving a loaner vehicle very easily and of course the loaner was an amazing vehicle from their new line. When i came to pick up my vehicle it was running perfectly, and the issue was fixed. The vehicle was even more clean than when I left it!

Ken took wonderful care of us, and the car was serviced perfectly.

My wife and I came in a few minutes before closing last week and our salesman, Alec Kisin offered to take us for a test drive. We returned a few days later and purchased the car.

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

It was amazing sales person I deal . He is great ,professional,knowledgeable,....I am really happy with Mansour

Good selection. Ask for jorje, he is very helpful. Nice meeting him, might buy from them. Went for a used 2916 convertible car

I've been to 8 dealerships this week. Our salesman, Dhani James aka "DL", was one of the most genuine, authentic, considerate, good-hearted people, that I have ever met. He was very helpful in narrowing down our search. Although we did not buy today, I am committed to working with him to acquire the right car in the right colors. FYSA: About a 1/4 of the show room (back left) is under construction, so the bathrooms are upstairs. I'm told that they usually have high quality coffee machines.

Other than the fact that it was extremely busy both while picking and dropping off the service was good.

I have appointment at 1:30pm for a test drive, the guy i was talking to online said that car would be ready when i came, just ask the clerk so they can grab the key. but when i came in at the delarship, they're so busy and no one is noticing us if we been help yet. and there's Uno Unenburen, he noticed us that i was looking around for help and he ask us if he can help us. i told him i have appointment at 1:30 for the test drive but the car wasn't pull out yet. i told him what kind of car i looking for and gave him the stock number. he immediately send us to his office and he start looking on the computer if the car still available. after 10-20 minute he found the car and the car needs to be pull out on their other site where they keep most of their cars because the dealership is under contraction. he even told me the reason the why it take too long find the car, is because someone is trying to reserve the car online but the buyers is not there yet and the other sales man hide the keys. Uno sent the car for a wash and clean before we test drive. after few minutes. we went back to his office and ask if we have any questions. bottom line is i will highly recommend Uno Unenburen, he is very optimistic and knowledgeable about the car and the financing. he even offered cold water, coffee and hot chocolate for us! he was very considerate and very patient of what I needed and concerns on some of the blemishes i saw on the car.(car is CPO bmw) uno did everything perfectly for me. When he got busy with other customers he sent us to awesome people (finance manager) to finish the buying process. Love the car and the buying process, never have this smooth sailing experience buying a car. thanks for doing a great job! a week after that i notice the car is missing a wheel key.(wheel lock) i immediately sent uno a email regarding my concerns. and he sent me email back in the same day. and told me he will take care of it once i came back for service. :)

It went really well. I got a shuttle ride to my office after waiting just 20 minutes and my car was done 3 hours later, a bit ahead of schedule.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

My sales person Fred was phenomenal. He was polite and a joy to go through the process of purchasing a car with. Definitely the most fun I have had buying a car to date.

The people who work at BMW StevensCreek were all very friendly and nice without hard sell or pressure to buy a car. I highly recommend this dealership. I bought my very first BMW at Stevens Creek and now I recently bought my fourth BMW from them! The also have a very large selection of cars and are willing to work with you to find the best deal!

Your service technician Tyler Lem was excellent. He paid attention to detail and listen to me patiently. I appreciate the service that was performed on my BMW X1.

It's the first time that I feel I'm not being robbed at services. Tyler was very informative and didn't try to push us in one or other direction while explaining perfectly what to do.

Fast,professional, customer friendly. All this during construction. Good service

The advisor is nice and patient with my question.

Nice, Professional

My representative, Kamran Haroon, was very responsive and demonstrated good knowledge of the BMW product line. He went the extra mile to help me find the right vehicle to satisfy my requirements. Overall a good experience!

Excellent customer service from start to finish. Very prompt service.

Kevin Tran became my direct contact for my car and he provided an excellent service.

It was great service and I got the vehicle I wanted. Adel was the person who helped me pick my car and he was awesome, defiantly recommend him and his team.

It was wonderful experience. I have spent more money than I expected but I Am happy with your services. All staff is great and very friendly specially Ban he helped me very well such a wonderful man. Thanks for everything.

It was an awesome day! Alec was our Advisor. He answered all my questions and helped me to pick a perfect BMW :-) Thank you!

Laura was extremely helpful, and kind. She took me for test drives on all three models (M5, 550i, and 750i), and I enjoyed every bit of my car buying experience. Omar also did a great job on the finance side, and helped me think through various packages, and closed out the deal in a very timely manner. My recommendation is to use more technology to streamline the buying process. There's still a lot of manual signatures and I think a combination of DocuSign and iPads at your facility will enhance the buying process.

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

It was a great experience and I enjoy the car buying experience.

Everyone was extremely nice, helpful and efficient. Great experience buying a car.

Over enthusiasm all over the place.

Laura Blanc helped me find the perfect car that suited me best! She even offered cold water, coffee and hot chocolate for my little brother! She was very considerate of what I needed did everything perfectly for me. When she got busy with other customers she has wonderful people finish the buying process. Love you the car, thanks for doing a great job!

My favorite BMW dealership in bay area.

I'm really amazed at how easy it was to get everything I wanted. I wokred with Nick and while I knew that I was going to get an X3... I didn't expect to do it that day, on the spot! But everything made sense, and they had the colour I wanted and omigod I just did it! Ladies! go see Nick for a new car! He explained everything, I didn't feel pressured, and his prices were good, his manager (I think his name was Brian) came out and introduced himself too and all around great experience!

We were pleasantly welcomed by Alec Kisin who helped me find the car of my choice. He was very professional and accommodating to my requirements. I am grateful to have worked with him as this is my first BMW! There is no doubt that I will continue working with Alec and BMW staff/service in the future. I also want to thank Murtadha Kamaluldeen, Finance Manager, for his patience to explain details and answer questions. I love my new BMW!!!

Michael was very helpful and did his job pretty well. They were able to fix the car issues on time. Michael even gave me a 2019 3 series loaner car which I really enjoyed driving. I'm very happy that he waived also the $50 fee for the parts and services as still covered by the extended warranty. Thank you again and I really appreciate it.

As always, I receive exceptional service. The staff is friendly and customer service oriented.

Had the pleasure of working with Robert Evans, the finance director and had an absolute great experience. Was incredibly helpful, friendly, and most importantly prompt. He is a true professional, thank you so much!

My service advisor Ken Evan was great as usual. He kept me informed with the progress of my car and explained, in detail, the problem and what was needed. He is honest, thorough, professional, and friendly.

Uno was fantastic as a salesperson. He made it a seamless, painless experience. He took his time with me and helped me understand the car. I have never purchased a BMW before and after this experience, I doubt I'll ever purchase anything other than a BMW. In addition to Uno, Perla was absolutely amazing in the finance department. She was a real pleasure to work with and she made the purchasing process very easy.

excellent

Very efficient and professional

It was easy to come in an get help in my purchase. Nick Dungan was awesome to work with and provided me the confidence to make my purchase.

My service rep Tyler did a great job, so did Andy the service manager!! Highly recommended!!

Highly recommended dealer, fixed my problem in warranty where mtv bmw threaten me not to fix

Nick (Nicholas) Dungan - the best car Sales guy I have ever met. Maybe because he is new to this industry and hasn't been shaped to be like the other folks or maybe he is just a young gun who connects better with the current generation because he thinks modern and not old school. His goal is to make a sale happen and for that he did whatever he could to beat a quote from another dealership that I had decided to go with. That dealership had already put a car in production for me but even then I was blown away by Nick's attitude and helpfulness that I canceled that order and gave him the order in the same visit that I was there. I was just at the dealership to check out the vehicle's features before I paid my money to the other dealership but Nick was amazing and my wife and I just had to give him our business after he beat the numbers and was very very responsive. I still see some sales guys at the SC dealership from the ice age but if every sales guy was like Nick - 2 things would happen - a) the dealership would significantly be able to better its image out in the market, especially the sales department and b) people would actually love to buy cars and the whole experience rather than moaning and groaning at that process, even though they have to do it. From the date of order till the end - Nick was always in touch and I am sure I bugged him more than the usual customer but he never flinched or made a face about it, at least on my face, and was always responsive. If he did not know the answer, he got it for me.

Great service and courteous service advisor, who communicated frequently updating the status.

Wait times to get a salesman vary from 20-40 minutes. While you wait, you can view the extensive inventory of new-used and CPO cars as well as new cars. While I have decided to buy a Tesla, I have to recommend asking for Kamran. In looking for a car and visiting dealers for five different brands, Kamran was hands down my favorite salesman. He was responsive and supplied answers to all my questions. He understood what I was looking for and provided several choices, bracketing my core choice. Even when I was not quite ready to buy a car yet, he offered a couple of deals that were very tempting. I highly recommend him for a superior car buying experience. He understands customer service. He was head and shoulders above the Tesla salesmen.

Simple excellent service

The personal was friendly, they were approachable and answered all my questions, they were very clear about the service delivered and the time it took. The installations are clean and it is nice to have good coffee while you are waiting for the car

Very friendly staff (Dhani James) who introduce me to the models and help me with the test driving. He is professional in his knowledge and I was given great information. We kept in good contact.

The service was quick and efficient. Kin went over the required service items with me when I came in, and anything else required. The car was ready for pick up earlier than I expected as well.

Frank Moreno is an excellent service advisor, super professional and very helpful.

Hieu was thorough throughout the process, he kept me informed on the progress and made certain that the maintenance was going to plan. I could not have been more satisfied with our engagement.

I am going through a hard time right now and showed up for my appointment on the wrong day. My service adviser was so kind and went out of his way to see if I could still get a loaner car to have my car serviced. Little things like that make hard times a little easier and I really appreciated it :) Thank you!

Frank provided an excellent service on my 428i. Even though the sales department has not decided to replace/cover the broken horn, he has already ordered the parts. Looking forward to hear some positive news from the sales team.

It was great!

Great service dept, they keep improving and adding capacity. They really try hard to get the car repaired quickly. While they are not cheap, they are competent and they really do deliver a great experience.

The service team provided excellent professional customer care to resolve the root cause for my X5d showing a "Check Engine" light. Brian kept me fully informed as the mechanic followed recommended troubleshooting for 5 hours to correct the problem.

It was great! Dealer was a professional. They are the best.

This review is for the Services department at the Stevens Creek BMW. Glad that they were open on a Saturday, because no one in the valley had time to service their cars during the weekdays. If your car is under warranty, then servicing here is excellent. If not, then I would suggest go elsewhere. Staff are very friendly here, and nice amenities in the waiting area with coffee, donuts, big TV to keep everyone entertained.

The staff is friendly, and knowledgeable..

Excellent experince. Personnel were courteous and profesional. I am giving an Excellent on the blue star for my visit.

Ryan made the difference. He was friendly and more importantly, explained everything that was to happen and made everything work. Great

Perfect service!

on time, explains everything clearly, kept me informed.

The sale person is very friendly and knowledgeable about cars.

Tyler Lem is very professional, patient and courteous. He always puts "customer first" and I'm a repeated customer of Stevens Creek BMW thanks to him.

Really nice

My service adviser was Neil . He was very professional and courteous and I received car diagnostic very quickly. He also performed routine car check-up at the same time. He had been updating me daily on the status of work on my car. Exceptional service. I have been using the BMV Stevens Creek service for many years and can experience its significant improvement in the last 2 years , especially no more waiting in a long queues, polite staff.

Awesome job done in a timely fashion very professional I always get my car return cleaner than when I left it but in the overall hands always satisfied even more satisfied if it was a little bit cheaper but you do get good quality for good service .Tyler is my representative that I come to for my services he is not only professional but a well overall five star customer service with customer service skills and the quality of his time and effort is beyond the level of performance.

Joshua Justice is very polite and attentive. He helps me to get what I need to do timely and he is very informative.

Everyone was very helpful specially the salesman Alec and finance specialist MK.

Excellent reception, explanation of news, provided multiple options. Received updates over the SMS when car is ready.

We set up the appointment because our check engine light came on. They had us come in the next day. When we got there the service department explained what they would do and they would call us back when it was done. They called us a short time later and said that they had found the problem and it was covered by our warranty. They completed the work in a timely manner and called us to pick up our car. We were very pleased with the excellent service.

Very nice service. Thanks Ken !

I went there with a friend who was buying a BMW CPO vehicle. Bob Chritstie helped us out with all the details and clearly answered all our doubts with patience and a smile. Thank you Bob!

I got my i8 because Bryan the sales manager gave me a great deal very quick with very little back and forth. Thanks Bryan!

Thanks for helping.

Kamran and Sohail were excellent. Quite pleased with their customer service ethos. However, some quality issues with the car afterwards spoiled the overall experience at the dealership.

Easy to work with, convenient and helpful with the after hours drop off and pick up.

Sales rep was very responsive and kind. He went the extra mile to make sure he addressed all questions clearly.

My experience was excellent beginning with customer service all the way to the sales person who "plated" my car. Everyone was courteous and made sure to make the best use of my time. Showing me features of my new X3 while i waited my turn for finance, for example.

Justin Carlos always makes our service appointments flawless! His customer service and professionalism is exceptional!

VERY PROFESSIONAL

Great choice of cars and options, excellent dealer, - clear and open communication, knowledgeable, helpful, no gimmicks.

Excellent service and a pleasant experience by Nick. Ask for him

It was a good experience. Very smooth process. I found the exact car I found on Carfax and I bought it.

Cant say enough of how great Stevens Creek BMW treated me. I was a little intimated to walk in there but i was treated and greeted by everyone and felt welcome and they understood what i was looking for and help me get my car and i could not be more happy i highly recommend

Everybody on site was great to work with. Mundo was very helpful in assisting us in turning our end of lease in and made buying a new replacement easy. From phone interactions to face to face conversations everyone was extremely pleasant and helpful from test drive to eventual financing. Thank You Mundo and everyone else at Stevens Creek BMW. We will be back if ever in the market for another BMW.

From start to finish my overall purchasing experience was wonderful. My sales rep, Laura Blanc kept me informed every step of the way with where the vehicle was in the process of arriving to be ready for delivery. I will tell family and friends in the market for a BMW to reach out and speak with Laura!

Excellent experience , salesman very knowledgeable and courteous.

Purchased a vehicle from DL over the weekend. Great service. Had the car ready when promised. Thank-you!

Both Alex Chui and Muhammad offered first class service. Thanks!

I was fortunate to encounter a sales person who is patience and addresses all your concerns and a finance manager who walks you through the paperwork in purchasing a CPO vehicle.

Uno did a great job of helping me find the right car without undue pressure to simply buy what was in stock. Instead, we tried a number of different cars and then custom ordered exactly what I wanted. I had to wait a month for the car, but it was well worth it.

Excellent buying experience when I was here to buy a new car (540i). Laura Blanc was very accommodative and ensured that we got the specifications we desired and made the entire buying experience stress-free and very pleasant. She is also a lady of her words and kept with the couple of assurances by proactively following up. I surely recommend Stevens Creek BMW and Laura to anyone wanting to buy a new car!

Very straight forward all went well and fast and the car was exactly as promised . I would buy a used car again from them Also the price was very competitive Thanks Stevens Creek BMW

Had a great experience buying a BMW X5. Alec was a pleasure to work with

Ricky Tan made buying my car so easy & he bought my husband a snack! Love this place

The Internet Sales Manager, Sarah Zhang, was great. Very prompt and pleasant to deal with. She worked with me to find the car I wanted. Highly recommend the buying experience with Sarah.

Great people Mark Chemaly, Ahmed , everyone is super nice and helpful

Great service by vinny. Highly recommend

Shopping experience was very pleasant. This is my third vehicle from this dealer and the staff is very helpful.

Great experience, wonderful sales person, fair price. I’d go back in a heartbeat

Alec was super nice and provided great help in our purchase.

Alec is the salesperson you want to go to. Easy to deal thru email and promptly. Got a very good deal on the 2018 X2 xDrive! Thanks Alec!

T J is a genuinely classy man. The whole store worked well as a cohesive team. This store is not going to make much on the old 2004 car they sold, however you would have thought I just bought one of those super sexy i8s with how they treat you ! It was the only car I had come to see, and buy. T J treats you like diamond encrusted gold. Thank you all.

Simple and easy sales experience with Ken liu. I found a great deal online and call Ken about it, no BS and done the deal in 5mins. I show up the store and sign the paper.

Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped. I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience. I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.

I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find. Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.

This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.

Appreciated the great service. Salesperson made the experience easy. Very patient listening to all our questions.

We love the car and our salesperson Kip Lewis was fantastic.

I got my second car with Stevens Creek BMW, they have the best customer service and go the extra mile for you. Thanks Ricky Tan for all your help, your awesome..

Great Custumer service the dealer it’s very clean and they offer all the amenities thanks

Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.

I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.

No hassle car buying experience. Amir Hosseinkhani, was an excellent sales person!

Excellent service + free snacks too! I feel like my 10 yr old “Beemah” is brand new again👍

We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.

I have been to Stevens Creek BMW last week for purchasing BMW X2. Alec Kisin was my sales manager and he did an excellent job from understanding my requirements and finding my perfect car to getting the best price for it. I am very much satisfied with the overall experience. And yes, I went back home in my brand new BMW X2. :)

Excellent customer service

We've purchase 10 BMWs from SC BMW in the last 14 years and have always found the entire experience 1st class.

The quality of the car is good. The car is washed very clean and tank is filled up. Alex, the dealer helped me to connect my phone to the car. The deliver process is fast - just one hour including the financing process.

Bought a 2019 530e recently with good price and very smooth process.

Ken and the staff at Stevens creek BMW were very accommodating and thoughtful in their approach to client service. I drove a long distance to see the vehicle I eventually purchased. The car was cleaned, washed, and waiting for me when I arrived. Through and through great experience.

The entire car buying process was so smooth. After visiting many other car dealers, and experiencing great frustration by what seemed like less than honest sales people, at Stevens Creek BMW I never felt pressured or deceived in any way. Brian was great. He was upfront and attentive. I’d definitely buy from here again.

I went to shop for a used BMW. Very helpful and courteous staff. I found a great vehicle that is a joy to drive.

Best service ever!!! I am always happily surprised at the level of service and efficiency at Stevens creek bmw!!

The overall shopping experience was very pleasant. This was the 3rd time I bough or lease cars from StevensCreek BMW. The sals manager was great to deal with. He was polite, patient, helpful. All I need to do was to enjoy my new car.

Disappointed with the lease return process and the cost to repair bumper scratches

Excellent service and knowledgeable salesperson! Would definitely recommend to friends!

Leo was fantastic, super helpful and attentive. Kim in finance was also amazing

Overall an enjoyable experience..Alex Chui was knowledgeable ..professional..they got me out of there reasonably quick..the dealership had a lot of inventory to choose from..

Max was awesome to work it. He helped us through various models/options to narrow down the car.

buen servisio muy amables conmucha profecionalismo

Recently came in to check out a brand new 2018 x5 equipped with 3rd row seats, not many dealers around the Bay Area has the x5 available with 3rd rowing seating package but Stevens Creek BMW does! I normally don’t like talking to salesman when going to dealerships because they push you to buy, but Sohail Siddique was on the lot while I couldn’t find the car I wanted so I ask him, turned out it was located on the second lot Stevens Creek BMW has so he told me to jump in a car drove to the second lot to check out the car. Everything was as expected , so now is the price talk time! Sohail offer me all the deal the dealership was running ( costco rebate, bmw rebate, dealership special price, and bmw financing for lowest rates), he got me to the price I told him so instead of driving a hour to check out the car we made the purchase the same day! 👍🏻

Ken, Omar and Mary Ann were great through the process!

I recently purchased an X3 from Ken Liu at BMW Stevens Creek and had the best experience. He helped me find the exact car I was looking for and I couldn't be any happier! He was professional, friendly, and had a lot of knowledge on cars, which made the process seamless and easy. I would definitely recommend a friend to purchase a car here!

My past few experiences have been well below quality service. This time was a major step in the right direction. Thank you. Keep up with what you are doing Stevens Creek BMW, I’ll be returning.

I worked with Kamran and he made the process quick, easy to understand, and answered all my questions

It was a great experience working with Ken, who got me the best deal out of all the dealers in the bay area. I was thinking of postponing the buying of my X3, but he presented a deal with better options on the car, that I could not refuse.

The whole process of looking,buying and arranging financing was very professional.I never felt any pressure to buy and most of my questions were not only anticipated,but answered thoroughly.

The sale person, Amir, very patience, and professional to help me out to choose the right car for me.

Purchase of car out of lease end. Worked with Steve Hill.

Very good experience!! The financing part is very lengthy but overall the people who handled my case were very gracious.

Ron Ryan was a great salesman. I highly recommend working with him. Hey was responsive and honored everything he told me. I had to drive over an hour to get to the dealership. He made sure there were no surprises. His manager, Andy was also very helpful. I never felt pressured, yet Ron was responsive to every question I asked and every email I sent. He always responded. He went above and beyond when I ran into an issue after I left the dealership. He made good on his word and the problem was solved. My husband and are are both very impressed. We feel confident referring friends and family to Rob Ryan at Steven's Creek BMW.

I drove a lot more miles than I expected and decided to buy my car at the end of the lease. The 328i is comfortable and gives a surprisingly sporty ride given how smooth the transmission and handling feel. Mitch made the process, easy, painless and fast. Felt like a VIP and I really appreciated the tank of gas and wax/detailed car. Thank you!

Fast purchase, bought the car the same day. Could not be happier.

Great experience purchasing my BMW from Stevens Creek BMW.

We bought IM3 electric car. Ask to see Bryan Eshagh. He is the car salesman for the electric car. I was told by others, he was the expert. He was great. I typically don't like car salesman, but I was really impressed. Another note I want to add. This dealership does not negotiate for price. They get so much business, they don't need to negotiate. Other BMW dealerships only had one i3m. Steven Creek dealership had 18 because silicone valley is located in a high Tech area, unlike any other area. Again, you'll be very happy working with Bryan. Thanks Bryan... The is Bert D.

Unlike your average sleazy salesman, the Internet manager Ron R is professional, courteous and very knowledgeable on the preowned car which I purchased from him. Highly recommended.

I am very satisfied with the help and assistance I received from Fred Khosraviani. Fred is very knowledgeable of the product and waited patiently until I found the tight car that I was looking for. I am really enjoying my 2018 M240i that I purchased from him last week.

I became a first time BMW owner after purchasing a 2018 540i. I live in Lemoore, CA and spotted the particular color combination I was looking for; made the 180 mile drive and purchased the vehicle. I dealt with Jojo at the dealership. She made the experience easy and seamless. Same goes for Nasser and Andy, who were both very helpful and informative. Post purchase, I had to rely on both Jojo and others on staff to take care of a minor issue with the vehicle. She was very helpful, communicative and followed up numerous times until I was able to get the issue resolved. Highly recommend the dealership.

Excellent customer service was provided to us during the entire purchase process.

Stevens Creek BMW was great to work with when I recently purchased my 2015 CPO BMW 535i M Sport. The sales person Brian was very friendly and accommodating. Their Finance Manager Bill was a Pro and handled my financing to perfection. I am hoping their Service Department will be just as awesome when it is time to take my car in for service. Great Job Team!

Good buying experience, dealer made an effort to understand what i was looking for.

Dealer is very professional and a lot of experience.

Awesome Internet Sales Team! The entire process from internet search to test drive to purchase completion to delivery was performed by well trained and rectremely Professional Staff.

Bob was so patient with us especially to my son, He answered all our questions, with no pressure at all, he was not intimidating, like others. We will definitely look for him when my son gets the car an d I will recommend him to my co workers and friends.

Had an amazing experience buying my second car! My family has had an up and down experience with BMW Stevens Creek in the past. When my family purchased there last BMW they found Prac. Prac assisted and made there experience much better. Prac is who helped me and he is AMAZING! I will recommend everyone to go to him. Such a nice gentlemen who takes time and helps you.

Ricky tan who helped us with the purchase did a great job in walking us through the whole process.

Booked an appointment to test drive, fall in love, such a fun car to drive

The dealer was really nice and it is the biggest bmw dealer I have ever seen. The price was fair, and it was already competitive that it was hard to cut the price down. The quality of the car was good.

After purchasing a CPO BMW i3 from the dealership, I discovered that the rear brakes make a loud grinding sound when applied on hills. We took the car back to the dealer and the service manager said that this is normal because of the "physics" of hills. Okay, no car is designed so that the rear brakes groan on hills. He could have said that this is not covered under the CPO warranty and we can investigate it but it will cost you $x. Instead he told me it is a feature. That just insults my intelligence and also compromises my trust in the service organization. I would recommend this dealer to a friend for a car purchase but not for service or maintenance.

Manuel of Stevens Creek BMW was so patient & knowledgeable in helping me decide on a car. I would recommend him to anyone.

Excellent service and best Bmw dealer in all Bay Area.

A very busy dealership! I was looking for a 1 year old low miles BMW X5 with particular features, and I drove 3 hours to San Jose to buy from Alec. Unfortunately their website (and listing on cars.com) was incorrect and a few of the key features I wanted (Driver Assist Plus) was listed but the car only had the Drivers Assist package. A big disappointment, but the car was beautiful and still at a great price. The sales team apologized but said they were not in charge of the website and added free floor mats. The finance guy was a bit hard sell (and took more time than I wanted) but I got out without adding all their extras. In the space of a couple hours that we were there, they lost the second key fob (they said that happens a lot around there because they move hundreds of cars each month), and they mailed that to me. So great price but the experience was mixed.

The team at Stevens Creek were good to work with and I would definitely work with them again. We bought a used BMW from them and had it shipped out of state. Shipping a car out of state is a little complicated, so the process wasn't as smooth as buying one down the street. But they were good to work with within those constraints. I flew into town to drive the car and do the paperwork and I was back at the airport 2.5 hours after landing because they were ready to go when I walked in the door.

Gordon was very professional and courteous. He made the purchase easy and painless. I would buy from him again.

Alex our salesman was superb. Great buying experience, fast, efficient. Very pleased with our ourchase, will definitely buy from Alec Kisin and Stevens Creek BMW

Excellent service! Jeff Jones was very cordial and helpful at every turn.

Had my BMW 3 series maintained. The overall experience was pleasant and quick.

Very pleasant, all involved did an outstanding job.

I have been coming to Stevens Creek BMW for 14 years. I am very satisfied with the customer service and the quality of repairs/maintenance given to my car.

My husband and went in to purchase a BMW, Mitchell Bettencourt was are sales person. He was such a great help and helped us from beginning to end. We received the most wonderful customer service I had ever experienced. I would recommend anyone to him. Thank you Mitch for getting us a great deal, we love are new BMW

Had a flat on my RLT, took it to the nearest BMW dealership to have it replaced. Their service department was extremely knowledgeable, helpful and friendly too. It's very rare to see this type of service nowadays.

Rep was Julie Passon and she was awesome. Friendly, professional, thorough. Look forward to working with her again.

Alex was very friendly and informative. He was able to answer all of our questions and made our experience quick and stress free!

Overall satisfied They provide shuttles service but waited little long

We are very happy with our new BMW X1. The price was very good and the trade-in value we received was also very good. They made it happen.

Professional service from start to finish... and with the thoughtful follow up, finish did not mean when I drove off the lot. My sales rep, Manuel, with 38 years experience at BMW, is excellent at explaining all you need to know about the cars, the features, the financing, etc. I'm very happy with my experience at Stevens Creek BMW and know it will continue at the same level of care and service.

Used my extended warranty here and went fairly smoothly, but expect long wait times. This place has a lot of customers and my repair required a BMW inspector to confirm the problem, which took an extra day..

Very organized and seamless experience all around.

Ricky Tan from sales and Perla from finance were wonderful. thank you!

Great people and very helpful! They work really fast and know what they are doing

Great service! Very nice, and attentive service reps! Pretty nice lounge. I think they could do a little better w the location of electrical plugs. There’s only one place to sit that has access to a plug for charging computer while working.

Best car sales experience I've ever had. The greeting was pleasant and sincere and definitely not pushy. The negotiations went smoothly. The financing papers were clear and not rushed. Look for Prac Kalfe when you go because his sincerity is impeccable!

Always excellent service. Tyler is the man! Answers all questions and gives good advice.

I have been servicing my cars at Stevens Creek BMW for many years. I would like to thanks Jeff Jones for his outstanding professionalism, customer service and fantastic communications skills. Jeff Jones is the best service advisor I have ever worked with.

Greeted when pulling into SC BMW's driveway from the Stevens Creek Blvd. Progressive interest when the engine light came on mysteriously, of course there was no scheduled visit appointed, but the guys went out of their way to investigate right away. And just my lucky day! A quick review of the diagnostic was a code that linked to a recall on a new technology sensor, replaced and resolved. Who can ask for more while waiting and offered coffee, tea, and danish. I soon zoomed back out onto the wild of the Steven's Creek with my Happy Customer Kit...

Had to take my car in for service due to a recall. Friendly staff, great facility and my car was ready when promised.

The BEST Dealership in the Bay Area!! Steve Hill is Amazing!!!! I will share my experience with ALL of my friends, family & coworkers!! THANK YOU!!! I LOVE my new BMW!! ��

My recent service experience was outstanding. I brought my 2015 BMW M3 in for routine service (oil change, brake fluid service, filters, etc.) and rear brake protection plate replacement (under warranty). My service adviser, Justin Carlos is the best BMW SA I've ever dealt with (and I've owned three BMWs). Making an appointment with him was simple and communication was excellent. He's easy to reach for updates and a loaner car was provided as promised. The service center waiting area and bathrooms were clean. Service from start to finish exceeded expectations- by the time I drove onto their property to the time I left. Each team I had to deal with took the time to explain everything I needed to do and what to expect. Peace of mind is what you get at their service department- and that's priceless. Unfortunately, I am unable to comment on their sales department since I have no experience with them- yet. I live about 40 miles away from the dealership, and it's worth the drive. Thanks SC BMW and Justin for a fantastic experience.

Julie was great. My first time there and everything went pretty well. Glad I came

Ashley was wonderful! They called me to let me know my car needed service, I didn’t have to think about it, appreciate that!! Great service!!😃

Good service experience. Was not exorbitantly charging for the service items

Kin (my service rep) was fantastic! I really appreciated his customer service, but not as happy with BMW. I had to bring in a 4 month old 530e and there was no loaner car for me to use.

I was so happy with my service , everything goes so smooth , easy and fast . Staff was very friendly and helpful.

I was very happy with the service. First class service all the way

BMW Stevens Creek actually fond an additional issue with my car that I was not aware of and fixed that at no charge (part was under warranty), this while as always being very good at keeping me updated on the car, price and when the car would be ready.

My husband and I recently purchased a previously owned 328i in the Bay Area from one of the BMW dealerships. We decided to move service to Stevens Creek BMW due to in adequate service at another dealership. I was lucky enough to get helped by Ricardo who is amazing. He went above and beyond evaluating and determining the exact status of this car we recently purchased. Through his attention to detail and just overall high level of customer service, he discovered a few repair issues that were over looked prior to purchase. He worked extensively with our extended coverage we purchased to have an inspector come to location and approve the repairs to be done. We are really grateful and now feel we safe and that our carnis in great running condition. Especially since our son will be driving it a lot as well. I’ recommend Ricardo and Stevens Creek BMW any day of the week!

My first time owning a BMW and the experience of service dept was excellent.

My dealer was Julie Passon. She was very kind and had good attitude. I was happy with my experience with her.

Great experience. Took my Z4 into fix an oil leak. It needed to stay in the shop for a few days. They had a loaner ready and had me out the door quickly. Car was ready on time. Friendly and helpful team at Stevens Creek. I love BMW!

It would be great if the wait to top the car was shorter. The service team is always very busy.

Maggie was a great salesperson and Tiffani a great sales manager, both made the process so easy and pleasant . I will definitely go back to them again

Great service, very friendly and professional staff. I will be back.

The dealership is always very clean and the people are professional and friendly

I brought my car in for a repair for a flat tire. I was assigned an advisor which I did not meet because my loader car became available quickly. Later in the day, I received an invoice via e-mail for $400 for a new tire. I have a tire warranty! No one bothered to check even though it was on my paperwork! I first met my service advisor when my car was ready, I had to point out my tire warranty to him upon pick-up. He gave me a cursory apology and I was returned to the cashier. I saved $350 on my tire by having this warranty(there is a $50 deductible!) I have been coming to Stevens Creek BMW for decades and this is appalling service! Even us customers with small problems matter!

Ken was my service adviser. He kept me informed of the process. I went for oil an change. Got new spark plugs and a battery also. glad I went. i'll be back. Dale

Justin Carlos is my number one service advisor. My M3 is always in great condition when serviced at BMW.

Very good service. The service is very quick, high quality and professional. The service man can quickly identify the issue and fix the issue in very timely manner.

Overall I was very happy with the work done on my 2015 M3. I had developed a problem with my front brakes, plus needed oil service, spark plugs, filters, etc. They took care of everything as promised, and didn't cost a cent since it was all still covered. They kept me well informed via texts, and made it as painless as possible, but they did have to keep it an extra day, but I was somewhat anticipating that (but didn't want to push out the appointment to schedule a loaner car). Even the shuttle ride happened in a timely manner. Was it perfect, though? Well, there are some things I'd just like to give feedback on, but they aren't complaints. More as FYI for everyone. For example, I used to be able to schedule an appointment online and pick the loaner car option to schedule. Can't do that anymore, but it should indicate that up front, not after I've spent 10 minutes entering all my information and then it tells me to call if I want a loaner. And in general, the website for scheduling your appointment could be done better (it hasn't really been improved for a several years). And I know the car wash is a courtesy, but if you are taking the time/water to do it, it would be nice to see it done more thoroughly. I've been bringing my BMW's to Stevens Creek for a long time, and they have been very accommodating. There have been a few glitches, but I'm guessing you will get that from most places if you go to them long enough.

The service is above and beyond anything I have experienced at a BMW dealership.Riccardo was there for us, kept us informed, along with the shop foreman. I really don't know how they do it with the volume of BMW's in for service every day! AAAAAAAAAA+++++++++

HAPPY CUSTOMER.THANK YOU FOR YOUR ATTENTIVE AND PROFESSIONAL STAFF.

Buying experience was perfect from selecting a model, to test drive, to purchase price, to finance.

Bought a used i3 here, and felt pretty good about it overall. "One price shop" so no dickering. Salesperson was nice and fairly relaxed. They had me waiting over 2 hours to talk to the financing dept., so lost a point there--too busy blowing out new Bmers on a Sunday, I guess--but everyone I talked to was courteous an personable, and the car was set up nicely when I got it.

Had to take my 335d back the have the drivers side vapor barrier looked at. It’s been back several times so hopefully this will fix the problem (as I said the last time). It’s are friendly and my SA left but I was promised my car on Tuesday afternoon which it was and thanks for the loaner car.

Had a great experience at BMW SC. My service adviser Ken explained the work to be done in detail and delivered as promised. A+++++

I just did my car maintenance, reception of my Ken is very good, very carefully. Check out my car need to do dynamic balance.Though I finally the car was a bit small flaws not fully repaired, but they have already tried them best. Perhaps BMW GT335 this car is flawed.

Everything is very good. Convenient, Enthusiasm, efficient

Good communication and professionalism throughout. Very high focus on best case experience

Service tech very good, but have had many issues in the past, so am hesitant to recommend tia dealership right now.

Very pleasant experience. Starting with the service advisor to the cashier and the young man who brought my BMW to me at the end.

Julie Passon, Asst Service Mgr, took terrific care of me on routine service of X5 that included fix for telescoping steering wheel. Shuttle ride home and later back to shop with Lee made the whole experience easy.

They're professional and do a great job! They make sure to return vehicle to me clean.

Friendly and knowledgeable service and great location.

I bought one CPO 2017 320i from Steven Creek BMW last week. The whole experience was very positive! I really appreciate Sales person "Eli" for the wonderful support through out the process. Keep up the good work.

The overall service level is very good. My advisor Justin Carlos, whom has helped me for years are very attentive.

I Was able to get my car back with 2 hrs as stated. Glad I did not have to wait long.

Great Experience. Took my car in because the check engine light was on.

Service was completed ahead of schedule. I was taken on time per my appointment. Very pleasant experience.

Leo was awesome and very knowledgeable. He had the car i called on ready to drive when I arrived.

Great experience! Dropped off the car for service in the AM and in less than 3 hrs the service was completed.

Very happy with a quality services and repairs that the team provided. I will recommend this dealer to a friend.

Thank you Justin & Jason for your excellent service. Completely stress free!

My service was great and was done in very quick manner.

Brought in my car for overheating issues, and the check-in was fast and smooth. I got a new service advisor Elvin, and he was awesome. I was getting an update from him every step of the way, and he was able to clarify all my questions timely. My car was done earlier than expected, and it was ready on the driveway by the time I said I was going to pick it up. They are very good and efficient compared to other service departments, that's why this is the only place I trust.

Love Stevens Creek BMW. Bought several cars from them and it’s the only place I take my car. Literally every time I bring my car in they go above the call of duty. Cal Chan was my most recent service adviser. Very knowledgeable and a nice guy. He made sure I was taken care of.

seamless/efficient/clean/organized-everything went to plan-well done

overall positive experience. Decent trade in deal and selling price

Did online research and knew what I wanted to look at. Salesman was easy to work with, knew what he was talking about and a nice guy. No problems other than it seemed to take a long time for a simple deal (4+ hours).

Julie helped me a lot, she's great. I have no concern on the service but the number of recalls and repairs for my X5 makes me busy and concerned..

We just bought a 2018 X3, our very first BMW! Our sales rep Ken Deng was terrific. I don't particularly enjoy buying cars but Ken was so helpful, accommodating and an all around nice guy it made me want to buy from him. He made the experience as relaxing as possible. We love our new X3 and the folks at Stevens Creek are great.

Sean , at bmw stevenscreek did a wonderful job to make sure all was taken care on my car an a timely matter and efficent

I like the way they take care of what I need for my car, and they showed their efforts to return my car as soon as possible! Thanks!!

Service department was informative, helpfull, all work was performed properly and on time!

It was a good experience visiting Stevens Creek BMW. What I suggest is that before you leave they should let you know if your car need any maintenance in the future.

The Stevens Creek Service Dept has always been outstanding. Regular maintenance as well as anticipated upcoming issues are always taken care of.

The advisor Jeff jones was the best advisors I worked with in three years. He was very professional and respectful

Stevens Creek BMW has amazing inventory. I had been looking for a particular set of options on a used 535i BMW. After months of wait, car showed up in my search alerts (thanks cars.com for full keyword search alerts btw). It had low miles, CPO warranty coverage, all the options I wanted. What sets Stevens Creek BMW apart is sales team and their willingness to sort out any issues. Kudos to Fred Khosraviani and his manager Andy for immediately fixing few minor issues I spotted. They are very responsive on email correspondence, not only during pre-sales but post-sales too. Entire sales process, financials and paperwork went silky smooth. I was briefed on every step of the way. 2 days after the purchase, BMW Genius team called/emailed and offered to walk me through the features of the car in person -- which I gladly accepted. Another point I wanted to make is that sales team in general had been really helpful in answering feature questions during research phase; if they didn't know the answer they pinged a genius on the next table and quickly provided me with answers. Overall I recommend this dealership to anyone.

Very efficient and work was completed ahead of the schedule.

Basic service needed, Jeff very attentive, good service, communicating items discovered during check which required a part to be ordered with return the following afternoon. . a one day delay. Communicated quickly upon completion which was done ahead of his anticipated timeframe!

We bought a 2015 BMW x3 and treated by Manuel Gouveia. He was great there and seems to be ready to provide quick and nice services to customers. We enjoyed the purchase - exact price as advertised and an exact car that we wanted and saw in the ad. Five-stars services on Mr.Manuel Gouveia. Thanks !

I’ll be back with my car best customer service, everyone one is every helpful

Worked with a great salesperson -TJ Singh. Found the right CPO vehicle.

Ken was great! answered all our questions and got us out of there in no time!

everything is good other than labor fee/hour which is really expensive, more than $250/hour. i like to stop by this Stevens creek BMW dealer with warranty but not sure without warranty.

Tylor is great to dealing with for many years, always explaining what it needs to be done! Thank you Tylor

Great experience with the entire staff. They made the car buying experience pleasant.

It’s a pleasure experience . The whole processing is three hours, very fast and reliable.

Always happy with the service. I’ve been going to Stevens creek for 15 years and they’re the best.

It was a good experience specially with the sales man Brian.

Came to Stevens Creek BMW while we attended a conference because my X5’s check engine light lit. Julie the service advisor was very friendly and helpful. When we saw the light lit we were very worried that it may take several days to fix it and this will affect our driving back home in SoCal. I was very happy after three hours she texted me it is ready. I will come again if we move back bay area in the future.

Routine service, with one additional item promptly handled.

They friendly and great customer service and specially my service writer Justin carlos always taking care of my cars ?

Very good. From when I made the appointment to picking up my 535i. Very professional,

We just bought a 2018 BMW 3X. Our experience with our salesman was terrific. Manuel Gouveia was great. We had actually found the SUV on line and driven down from the East Bay to see it. It was exactly as advertised and so was the cost. I really appreciated that there wasn't any dicking around about the price. Our experience with the finance manager was considerably better than many I've read here, we found Yesenia Hidalgo quite pleasant (we even brought in our dog). However re: nitty gritty, we'd decided to lease and I'm less certain about the real cost once the lease contract was presented - it did end up being more than my independent on-line calculations indicated it should be - by at least $100 a month. I also found it really cheap on the part of the BMW organization to not cover basic maintenance of leased vehicles as they do bought vehicles and that they don't tell you this till you're pretty much out the door. I do agree with the complaints about the long waits. That seems entirely unnecessary likely due to this dealerships unwillingness to add the necessary personnel. It was so busy on the Sunday we were there that it resembled a department store.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

The service is fast and good. Neil who helped me is a nice person.

They were friendly, professional, prompt as always. I've had my car serviced here many times and each experience was the same. Great.

It was a very good and pleasant experience. No unnecessary wait.

Love my new X5!!! Great experience with the entire staff, especially Jojo and Alex...they were so helpful and amazing in helping me find the right car!!!

I am very happy with behavior of Julie at customer service.

This is first time to your facilities, and it is amazing for your services.

Good service, would definitely recommend. Ken Quach was very helpful.

Juan helped me put my license plates on this morning and was great! I appreciated his help and was in and out quickly. Thanks again.

Great customer service. Ken Quach was very helpfull, really nice to.

Experience with a no-haggling process and a reasonable price went m. It did take awhile to wait for Finance to be available to do the paperwork, but I guess that's somewhat understandable when things get busy over the weekend. We originally came into the dealership just to look around where our initial focus was likely to purchase a Lexus. But we ended up walking away with a purchase, originally looking at new cars, but then focusing on certified pre-owned after the Salesperson (Gordon Winans who was very helpful listening to our needs) recommended on a CPO car. This is our first BMW.

I came here for a recall on my BMW and the service right here is very very good than i think. I am satisfied and thanks. Lai Duong

Great easy no issues was surprised on your ability to handle our issues without any delays

Sean Henry is very helpful and informative. He texted me, email me, got me informed about my vehicle status. Glad had his service.

My advisor was great! Fast and efficient. He took care of setting me up with a shuttle that took me to Valleyfair mall while waiting for my car to get serviced. When I returned, he was cordial with wrapping up my paperwork snd having my car washed and cleaned before delivering it to me. Awesome customer service!

I have been bringing all my BMW to this location for service and I am very satisfied. Tyler took a good care of me.

I had a great experience at this dealership. I would highly recommend Amir the sales representative who was very kind and walked me through the whole process step by step. He was very honest about the car history and guided me through to make an educated decision. Overall this is a very nice dealership. The finance expert Omar Daraz was also very helpful and patient in walking me through each and every option available to finance the car for 60 months for 0% APR for my new BMW i3/REX certified pre-owned vehicle purchase.

My experience is related to Service. They WOW me! I am surprised to see negative reviews about service. I am loyal to BMW, ONLY because of my service team. Let's start with my stellar service advisor - Tyler Lem. He's the adviser you should ask for. TOP NOTCH. When I have gone in over the years, he always greets me, I sit at his desk and talk about what I need and the car. I have met my technician - Matt, who is THE BEST. And then's there's Jason - the loaner car coordinator - simply fabulous. Matt, my technician is superb! When he knows I'm coming in to pick up my car, he always comes out to say hi, explain what the issue was and is warm, friendly and knowledgeable. Matt and Tyler are a phenomenal team and like I said, THEIR SERVICE is why I'm loyal. To others, a customer/vendor relationship is two ways. Take the time to get to know your advisor and technician. The entire service crew is always very friendly and helpful. They are a busy shop for a good reason - they provide support and excellent customer service. Thanks Tyler, Matt and Jason! Love you guys!

It was pleasant as usual. Tyler is very knowledgeable and helpful. The lounge is inviting and warm. Maybe put more reading materials for people waiting. Love the refreshments offered. I have been a loyal customer since I bought my car. They never disappoint me.

I always love BMW, and I think their service is also the best.

Neil at service is great and supportive of the issues

Derek, my service provider could not have been better

I was very happy with my 2015 BMW i3 that was leased from BMW Stevens Creek 2yrs ago. So, I decided to have a new 2017 BMW i3 with a range extender. Ron helped me a lot to get a super excellent deal. Even though it was new year's eve with so many people at the dealer, he was able to finish all the paperwork, financing, returning my old BMW i3 in less than 2 hrs. Really excellent service. I definitely recommend this place to others.

Was in the market for a CPO bmw. Ron in the Internet department was super responsive and thorough. Sonic pricing is firm but absolutely competitive to the Bay Area market. Inventory of CPO was really good across range of vehicles. Steven's Creek should at minimum be on your list to when looking at CPOs.

Brian Mckeon provided me with excellent customer care! I got my car back within the time promised. The dealership offered me a shuttle ride from and back to dealership if needed. The dealership tried to make this a better experience for me since they no longer offer loaner cars for regular maintenance.

Excellent experience, overall. The salesperson was very nice and accommodating. The financing process was straight-forward and quick. I'd highly recommend this dealership to anyone looking for a new or CPO vehicle.

It was very efficient and pleasant. While the dealership had many X1 models on site, we wanted one with a particular exterior and interior color that had to be from another site. Yet that morning we had the car we wanted.

20K mile service.Service rep was courteous and friendly. Waited for less than 2 hours, and got my car back.

Service was good, car was completed as promised. Service personnel were very helpful

I bought my BMW 540i. It's nice. T.J Singh helped me to buy this. He is excellent guy and I didn't go through any hassle.

We walked in just to investigate the 3series cars, and drove out with a 2yrs old lease returned one. Love it. It was the “peacock” blue with the M package, besides plenty of other packages. Gordon worked to get it cleaned and ready for us that day. One problem, he insisted that the driver was a non smoker, but we could smell some smoke. We have now located an ozone machine and are trying to clean the mild smell out of it. The car only had one key, but they made us another one in two days. Thanks. Love the car!

Great place to do business and Rocky Karimi is highly recommended for great deals on cars. I had a pleasurable experience and will continue to go to this dealership as they were recommended from many friends of mine. One of the best buying experiences I?ve had with a car hands down.

Great work! Came in and expected to take a whole day, my car was done quick and successful.

I just purchased a BMW through this dealership and this was one of the best car buying experiences I've had. I worked with Mr. Manny Rezaey (client advisor) which he was super knowledgeable, helpful, and accommodating.Before taking a car on a test drive, Manny gave a very thorough overview of the car's features. After walking the lot and finding another car with a different color that I preferred, Manny suggested taking that one on a test drive to make sure I would like it. So, we did. I met him on a late Sunday evening at Stevens Creek. Prior to going in, I did some research Online but unfortunately I wasn't seeing anything that was fitting my wants and needs. He looked at the inventory and we found a few to look at that were physically on the lot. Never did I feel any pressure from him. Overall I had a very good experience with Stevens Creek BMW and I am really happy with my new 5 Series BMW purchase. I am very thankful with the financing department cooperation and very friendly Stevens Creek BMW employees.Happy Holidays to everyone!!!

On 12/6/2017 I took my 2012 X5 BMW with 43,000 miles to Stevens Creek BMW for repair of malfunctioning front brake sensor. Service adviser Kenneth Evan was his typical very knowledgeable, competent, courteous and efficient director of the repair, but also checked for other recall issues on the automobile. He expedited a very pleasant experience once again for me within several hours, allowing me to reclaim the car the same day. I am very appreciative. Don Prolo

Every thing went as I expected. No issues to report and on time.

The whole experience of buying BMW was really awesome. Our sales rep Manny Rezaey who was on top of his job. He offered a test drive, the explained all the cool features about BMW x5. Also the was professional, polite and amazing all the time, which we really appreciate. Thank you for the great experience, and I definitely recommend Stevens Creek BMW!

Great and honest service, while others failed! No up selling. Highly recommended.

I really appreciate Mrs.Sarah scherzi and Mr Derek Elliot for their excellence service.

Best service advisors ever are Mrs Sarah Scherzi and Mr.Derek Elliot.Thank you.

Often times a dealer will do and say anything to get you in. What unfolds afterwards is often not pretty. Uno - the internet sales manager - treated me with utmost respect throughout my buying journey with him, from the first email communication, to the last point when I drove off the lot in my new car. He did not slip even once throughout this experience. On top of it, I got a very good deal with no stressful or extended haggling involved. Even the finance person was very courteous and straightforward with me. She never pushed me once to purchase extras. I am extremely happy with my buying experience with Steven's Creek BMW! And I'm grinning ear-to-ear every time I drive my stunning, fully-loaded 2018 BMW 440i Convertible :)

My service advisor is always friendly and helpful. A+++++++++

I am very happy with the BMW Stevens Creek Service center. I have a 328i and did my regular service. I think Elvin helped me in the service agent. Thank you BMW!!

Thank you Nasir, Steve & Mark for their help and support. Ehab Khadr

In my last visit and as usual, Stevens Creek BMW gave me excellent service and hence 5-star rating from me. Special thank goes to my service adviser, Tyler Lem, who is always courteous & helpful during my visit at the dealership.

Great service as always - prompt, helpful with all questions and right on time!

Just had a minor repair and alignment done on my 4 series. Riccardo was extremely helpful and updated me during the day on the progress of the car. The service tech did a great job diagnosing the issue and did a full inspection. Rear brakes were worn and replaced. Alignment is spot on. I highly recommend Stevens Creek BMW for all service needs.

They check all the fluids of my car and filled. They also check an small problem i had with my car

The staff is very friendly and helpful. You are treated with respect even at the service department. Kudos Calvin, service advisor

Was looking to purchase a new car and found what I was looking for at Stevens Creek BMW. Contacted TJ (Internet Sales Manager) and he was very helpful. Went to the dealership and they had the car ready for me to test drive. They were not pushy at all and were very accommodating for what I was looking for. Would highly recommend going to this dealership.

My service advisor is very receptive and knowledgeable.

The overall experience was very good. The advisor was knowledgeable and helpful. After paying, it took a little too log for cars to be brought around.

Fast and Awesome service, very detailed, covered all the aspects for the new features of my new car

Steven's Creek BMW is the best. We always have a great experience there, and Neil, in service, is the best!!

I was reluctant to take my car in for the necessary recall service, since I live in Santa Cruz. The service stuff took great care of me. I was able to go home in a nice loaner while work was completed. I got my car back two days later, cleaner and all the recall work done. Great job Stevens Creek BMW. I will be back for the major maintenance work.

I had a great experience at Stevens Creek BMW having service done on my X5. I just hit 50k miles, and needed a tuneup and brakes. Tyler in the service department let me know what would be done, and how long it would take (it was fast), and they got me back on the road in no time.

Very good service all professional.my service writer is awesome ?.

Good service, very good service, I will recommend to other pepole

This is my 2nd lease with Stevens Creek BMW, TJ was awesome!

It provides a great service for taking care the customers, the only problem is the long wait line and waiting time was a bit too long. The others are all great!

The experience was great all the way through. Maggie was helpful, engaged, and not pushy in any way. I got a great price, more than i expected on my trade in, and when i told them i was on a tight timeline, they got me out the door exactly at the time i asked. A really nice car buying experience, thank you Stevens Creek BMW!

Quick and great service ............................

Service is good but Wait too long after service done

I am very happy with your service. Your staff are great! They are friendly and professional

Good Service. Checked very aspect of the car and provide me with more insight details.

I had a pleasurable experience and my service rep Jeff was great

All personnel very attentive, always helpful and willing to go out of their way to meet your needs. Always on time when you bring your car for service.

I had been shopping for a BMW 5 series for some time, and had not been getting good customer service until coming to Steven Creek. We worked with Kamran and he went above and beyond to help me find the right car. He was knowledgeable, not pushy, and was extremely patient! After finally finding the right car, the purchasing process was easy and finance got me in and out in no time. I highly recommend heading over to Stevens Creek BMW!

I leases new BMW X3 at stevensCreek BMW.Gordon helped me. The service was great! The process was faster than it usually takes.

BMW Stevenscreek, Santa Clara I went there for regular service and wall charging. They replaced my wall charging cable and servicing

My service advisor Riccardo provided excellent service and kept me informed on everything that was going on with my car.

I don't like service at dealerships for the usual 101 reasons. But Stevens Creek BMW has done a great job thus far on my 2013 328i. If you must go to a dealership for repairs, this one I recommend.

Tyler Lem, my service adviser did a great job. Thanks Tyler.

I was able to be fit into the schedule for quick repairs (top of antifreeze and new windshield wiper blades) within 24 hours of calling in for an appointment. I lease my car.

Went there to take care of the airbag recall. Worked with Neil, and it was an almost perfect experience. Car was repaired, washed and done on time and it didn't take that much to drop off or pick up the car. The waiting area was great, Starbucks coffee and donuts. The thing is their shuttle runs at the hour, so I had to wait a while for the shuttle, but you can walk around and check out the new i8 or m series while you are there, so it wasn't that bad.

My last service visit was the finest yet I must say .... the loaner was nicer than normal 3 series, the new coffee room was bright, roomy and quiet. Communication from Sean Henry ( service advisor) was spot on. Most efficient visit ever and work on my car was better than expected. Thumbs up

Very busy place, but once you start working with them process is smooth. Have a little patience they are busy

It's a pleasure to do business with Stevens Creek BMW.

Kin was great! I gave it a 4 coz of the wait I had to do for my loaner even after I had a 10am appointment. I didn’t leave the place until after 10:30. Kin texted me the status of my car and he even made the effort to come talked to me and shook my hand when I picked up the car. That’s customer service. Thank you Kin!

Excellent service from Sales Specialist. He was looking out for my best interests.

I have a BMW X5 for 4 years and I always come to Stevens Creek BMW dealership for regular car maintenance services. I can see the shop is improving its service better and better. They remodeled customer lounge and now provided a loaner car service lobby. During last few year, actually I had not have any loaner car (it was hard to request one) for my service. Few weeks ago when I was booking a service, they took the initiative to tell me that they would provide me a loaner car and I felt surprising. Few weeks later, I went there for another service, and they also take the initiative to tell me that they were going to provide me a loaner car. After I arrived at the shop, they ran out of the loaner car, and then they arranged me to rent a car at Enterprise Rental Car company. I do appreciate this service. I can observe that this shop is improving customer service better actively. As you all know, some dealerships along Stevens Creek Blvd have more or less bad reputation about service. Seems this bad situation is not with Stevens Creek BMW now or at least is fading away. I really hope Stevens Creek BMW can continue keeping up and serve BMW customers better and better. I would like to give 5 stars. Thanks.

My car was towed here....after initially ?forgetting? that my car in the driveway waiting to be looked at, everything was great.

I took my car in for maintenance service and they needed to keep my car for a couple days and the rep was able to get me a loaner car and provided great customer service.

Great service with excellent customer interface. Kin Salis continues to keep me a customer.

Riccardo was an excellent person to work with...he made sure everything was done correctly....

We had a very relaxed experience, our Sales Representative was knowledgeable and friendly. The whole experience was smooth and easy.

I have 328! Is close to the end of 4 year warranty. Julie Passon was my service supervisor and she went through all details with us and completed all necessary repairs and services! We have total 3 BMWs and will definitely come back to Julie for service

Derek Elliot was very helpful and informed me of a repair that was covered under warranty.

We had a great experience at Stevens Creek BMW from the moment we stepped on the lot and were greeted in a timely manner by sales manager Uno. We knew what we wanted as far as price range and model of car and he sat us down and immediately started running numbers. We were at a different BMW dealership the week before and there was a big difference on how they came to the table with their final price. I would recommend Stevens Creek for price and sales professionalism to anyone. Uno was an absolute pleasure to work with. We were so pleased with him and the entire staff.

Tyler Lem was the BEST. THANK YOU for the excellent follow-up 🖒

It was great to take my car for service and have great service again. Thanks to Kevin for awesome customer service and great communication.

Awesome experience and customer service. Excellent 10/10 to my service advisor julie! She was friendly, nice, fast and made my life much easy. She was well prepared when i came to puck up the car. She updated me on time that the car is ready. And she made the whole experience super pleasant.

Unfortunately no car fit the criteria my doctor friend had. Had to eliminate BMW because of some instances of awkward cabin design. The X5 was closest but still couldn't get her to say "I must have it." The search continues...

Went in to get my car service Sean was awesome and super professional! Took care of all my problems and needs !! Definitely would recommend!

Service was excellent. Good loaner car and staff was courteous

I had my X5 in for a safety recall this week @ SCBMW. It all went very well and I was especially pleased with the way my service advisor, Kevin Davidson, kept me informed by text of the status of the work. Thanks, Kevin!

My service advisor was helpful, courteous and respectful, as was my experience with the rest of the staff. Thank-you!

They did a great job fixing my car. I will not go back mainly because they charge too much.

Justin Carlos at Stevens Creek is the best service advisor. He's not only professional and thorough in reviewing and setting expectations on scheduled work, but also just a super nice guy. Someone you feel you can trust, which is what you need when dealing with automotive repairs. My last visit Justin helped me with was for a recall, and even though my car is now out of warranty and the work was free, he treated me with the same excellent customer service as always.

Recently I was passing through San Jose on a Saturday afternoon. After the Genius couldn't tell me what a warning light on my dash meant, I decided to go to the nearest BMW dealer, which was Stevens Creek. It was 3:30 pm. My car was taken immediately and they made an assessment by 5p even though they appeared to be very busy. In that short time my car wasn't able to be repaired but I learned I could drive it safely until I reached home. When I had tried to make an appointment at a nearby dealer I was told it would be at least 3 days, so I was extremely pleased with the service I received and would definitely recommend this dealership.